the quality of products is excellent. the selection is brilliant. my granddaughter is now 19 months old and had stomach problems from birth and when we found piccolo products she has thrived. my da... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
My granddaughter was ill & I found these baby food in the hospital shop she loved them & also had to go on a dairy free diet so have ordered them directly as well which was very easy would highly reco... Leggi di più
My baby loved the food so I thought I’d order online. First they had system error so I placed 2 ordered due to this. Then I immediately tried to contact support in every way, no one reply whatsoeve... Leggi di più
L'azienda ha risposto
Great experience overall. The service was quick and easy to use, and everything was clearly explained. I would definitely recommend to others.
Dettagli dell'azienda
Scritti dall'azienda
Piccolo is a new brand of organic baby food, with a range of fruit & vegetable stage one purées, made with 100% natural ingredients.
Informazioni di contatto
Old Gloucester Street 27, WC1N, London, Regno Unito
- mylittlepiccolo.com
4,0
Molto buono
23 recensioni
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Absolutely atrocious online service
Absolutely atrocious online service. Placed an order on the 25th of May and it still hasn’t arrived. Customer service rep said they were going to find out what happened with the logistics team and then never came back to me. Had to chase again today and demand a refund. God awful. Avoid like the plague.
4 luglio 2024
Non scritta su invito
Risposta di Piccolo
We were so sorry to hear about the negative experience. We looked into the situation and found the oversight with our support team. While we are investigating the whereabouts of your parcel it turns out that your order was damaged during transit. We sent you an email on the 5th of July informing you that we have processed a refund and we sent out a replacement order for the damaged items as an apology.
It wasn’t our intention to disappoint you. But we feel fully responsible for what happened and for any inconvenience, this may have caused you.
Please let us know how to make it up to you and turn your experience into a positive one. If there’s anything else we can do, please get in touch at customercare@piccolofoods.uk
Horrible online service
My baby loved the food so I thought I’d order online. First they had system error so I placed 2 ordered due to this. Then I immediately tried to contact support in every way, no one reply whatsoever.
Finally someone named xxxx (private info) said I will be refunded yet I still received the misplaced order.
Moreover, what I received is NOT what I ordered, I ordered this 20 pounds bibs (cover it all) and received a generic bib.
Avoid buying directly from them and I will never ever recommend this brand to anyone.
30 dicembre 2022
Non scritta su invito
Risposta di Piccolo
We sincerely apologise for the poor customer service that you have experienced. Upon review, it shows you purchased on the 30th of Dec. and our company was closed at that time. We have then processed a full refund as soon as we re-opened.
While we strive to provide the best possible service, unfortunately, we failed to explain that the refund will take up to 5-7 business days to reflect in your account, depending on your bank.
The experience you had is not a representation of who we are as a company. We're reaching out as we want to make it up to you. We’re reevaluating our customer service and intend to review this situation with our customer service team. Please let us know how we can make things right. You may reach out at customercare@piccolofoods.uk
Very disappointed
My twins they love the food so I decided to order some online. (I thought I will save some money if I order a bundle) So I did order 2 pouches bundle. It took 2 weeks to came . I had to ask them where is my order. Never informed me why is been delayed. So it came over 2 weeks and it wasn’t right!
I received my order which I had to wait almost 2 weeks . I was really disappointed.
I paid for 2x bundle £32 each so it comes to £64 free delivery.
I received £45.25 ( if I would buy it from the website individually)wort of pouches and only 1 bib I 1 set of spoons (it’s should be 2 each as I have twins that’s why I ordered the two bundle)
where is my £18.75 is gone too? Which is not a savings at all !
I’m very confused in here .
So I paid over £2 a pouches?
I send an email they got got back to me saying they will send some more product out as an apology.
It is 1 month now and I haven’t received neither refund or product or anything.
I’m so sad and disappointed because my twins they really liked to good but I never going to buy this again or refer to a friend or family .
19 luglio 2022
Non scritta su invito
Risposta di Piccolo
We sincerely apologise for any inconvenience caused by our previous shipment error. We accidentally sent you the wrong amount of product and we understand that this may have caused frustration and disappointment.
We’re understaffed and in transition, during those times you emailed us so we missed out on your query, but that's no excuse for the way you were treated. We take full responsibility for this oversight and assure you that we’re committed to resolving the issue to your satisfaction.
Your feedback is invaluable to us, and we're grateful that you brought this matter to our attention, as it helps us improve our services. Hope you'll give us a chance to correct our mistakes, so we can win your trust and confidence once again.
We would love to hear from you. Please let us know how we can make things right. You may reach out at customercare@piccolofoods.uk
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