Outstanding quality of jewelry Price is incredibly low Personalized emails from company thanking you Love my sparkly earring!! Bought over 2 years ago & earring look the same !!
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I was skeptical about ordering something from so far away because I’ve had bad experiences in the past.The earrings I ordered arrived, well packed and in just a short time They are just as beautiful... Leggi di più
I liked how prompt the company was in letting me know when my order would arrive, and the steps involved to make it happen in a certain time frame, which it did. I am more than satisfied with the... Leggi di più
When I received my highly anticipated earrings they were both damaged. The hoops were broken and twisted and I was very disappointed. I contacted customer service and they responded immediately and sa... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that everyone should have access to the perfect piece to elevate any look.
Informazioni di contatto
Regno Unito
- help@myjewellerystory.uk
- myjs.com
4,5
Eccellente
963 recensioni
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Loved the earrings fast shipping
20 ottobre 2025
Customer service
I am so impressed with the customer service. I purchased the wrong item and the exchange process was flawless. They even reimbursed me for the postage to send the item back.
25 ottobre 2025
Nice earings but God they are cheaply…
Nice earings but God they are cheaply made.. I ordered them after reading hypo-allergenic but I only tried them on n itched like crazy. Total waste of money customer service was crap I was just told they are fashion jewellery. Definitely won't buy again or recommend them.
4 novembre 2025
Non scritta su invito
Risposta di My Jewellery Story
Hi Cebral,
Thank you for sharing your feedback. We're really sorry to hear about your experience with the earrings and that they caused irritation. Our pieces are fashion jewellery and we aim to provide clear information about materials to help avoid any issues like this.
If you can, please reach out to us directly at help@myjs.com and advise us of your order number so we can best assist you with a replacement or refund.
We appreciate the chance to improve.
Warm regards,
Erika
MYJS Customer Care
The Bella earrings are really lovely
The Bella earrings are really lovely and shipping was quick. Can’t wait to wear them out!
18 ottobre 2025
Loved the earrings...Beautiful
Loved the earrings...Beautiful! Cannot wait to order more.
16 ottobre 2025
I ordered the bogo Bella earrings in 2…
I ordered the bogo Bella earrings in 2 different colors and received 2 pairs of the same color. Unfortunately since there is no U.S. warehouse, I anticipate the exchange will take several weeks also. 🥲
6 ottobre 2025
Risposta di My Jewellery Story
Hi Elisabeth,
Thanks for reaching out, and we’re happy to assist you! Upon checking, it seems the same color — Bella Earrings with 4 Carat Light Sapphire Crystals Silver Plated (SKU: 2-1177-RSPH) — was accidentally selected during checkout, which is why both pairs arrived in the same shade.
No worries — we’ll be happy to assist with an exchange for a different color. I’ll be sending you a return link via email so you can easily return one pair at your convenience. Once you reply to our email with your preferred color, we’ll send out the replacement item in advance.
Warm regards,
Erika
MYJS Customer Care
I have yet to receive my order placed…
I have yet to receive my order placed on 9/22/25. I cannot give a positive review until I have the item in hand. Should a disclaimer be added on your website stating the length of time to receive products?
16 settembre 2025
Risposta di My Jewellery Story
Hi Lora,
Oh no — we’re really sorry to hear your order hasn’t arrived yet. That’s absolutely not the experience we want you to have. It looks like there may have been an issue with the shipment, and it’s possible your package was lost in transit.
We’ve just sent you an email to help resolve this as quickly as possible — whether that means sending a replacement or issuing a refund, whichever works best for you.
Thank you for your patience while we make this right. 💚
Warm regards,
Erika
MYJS Customer Care
Jewelry arrived in a reasonable time
Jewelry arrived in a reasonable time, in good shape and to the delight of my wife who loves them!
21 settembre 2025
Both pairs of earrings arrived in great…
Both pairs of earrings arrived in great condition and look great on me!
3 settembre 2025
Fast and first class !
3 settembre 2025
GORGEOUS Earrings!
The Bella clear crystal earrings are like shiny glistening diamonds and the aqua crystal earrings are as deep blue glistening ocean water. They both are absolutely beautiful, just gorgeous and a great purchase!!
3 settembre 2025
Nice earrings but customer service lacking
I ordered 2 pairs of earrings on the BOGOF. They are lovely, but wsnted to see if I could change one pair for a different colour. I have contacted using the online form and the email but have not received any acknowledgement from either.
30 agosto 2025
Non scritta su invito
Risposta di My Jewellery Story
Hi Angela,
Thank you for your feedback – we’re so glad to hear you love your earrings. We’re very sorry to hear you haven’t received a reply to your messages. That’s definitely not the experience we want for our customers.
I’d love to get this sorted for you as quickly as possible. Could you please reach out to us again at help@myjewellerystory.uk with your order number so we can assist with your exchange request right away? We truly appreciate your patience and for bringing this to our attention.
Warm regards,
Erika
MYJS Customer Care
Cute earrings. Love the price, and colors
I still need help to buy the small drop earrings with a tiny and bit larger stone. But love the ones I got, 6 mm, and plan to get more
25 agosto 2025
Very pretty
Very pretty, but only after wearing once, the clasp of the necklace broke. Very disappointed.. the pendant itself is very pretty., hope they improve the quality of the clasp! Or better quality control before shipping the item. Plan to either get replacement or refund.
25 agosto 2025
Risposta di My Jewellery Story
Hi Kiki,
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that the clasp of your necklace broke. We’d love to make this right for you.
We can arrange a replacement chain for you at no extra cost, or assist with a different resolution if you’d prefer. You can reply to our email at your convenience, and we’ll take care of the rest.
Warm regards,
Erika
MYJS Customer Care
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