I had a concern about a purchase i made that made me really worried & disappointed. I brought it to your customer service & that lady who assisted me made me understand clearly what happened & to top... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I didn’t expect to be put on subscription list and receiving 2nd shipment which honestly my Partner found no relief from it. Contacted company, Lorenzo replied was helpful with my returning HiRelief c... Leggi di più
L'azienda ha risposto
On May 24th I placed order for 1 cream. Received no order confirmation or receipt or acknowledgement and then was charged on my credit card for 2 creams at price of $ 76.Cdn. Still no response from cu... Leggi di più
L'azienda ha risposto
This pain relief cream is great! I do quite a bit of sports and I use it regularly on my shoulders. And I bought for my mom too, to use on her knees. And the support team is very helpful. I made a mis... Leggi di più
3,7
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531 recensioni
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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I placed an order for my daughter but…
I placed an order for my daughter but found out she had already ordered it for herself so I canceled my order. I received an email asking why I canceled, I explained and immediately I received another email letting me know they had canceled it for me. No other questions were asked.
5 maggio 2026
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Risposta di MyHiRelief
Hi Deborah,
Thank you so much for your review! 🌟
We’re really glad to hear that the cancellation process was quick and straightforward for you. It’s important to us that when situations like duplicate orders happen, they’re handled smoothly and without unnecessary hassle. 😊
We appreciate your kind feedback and are happy we could assist you promptly.
Warm regards,
Aga
Hi Relief Team
was ok but we didnt order other 6 box.
26 aprile 2026
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Risposta di MyHiRelief
Hi Jessy,
Thank you for your 5-star review and for sharing your feedback with us. 🌟
We appreciate you taking the time to clarify that you did not intend to order an additional 6 boxes. If there is any confusion on your account or if an extra order was created, please feel free to reach out so we can double-check everything for you.
We’re here to make sure your experience is clear and straightforward moving forward.
Warm regards,
Aga
Hi Relief Team
Best service received
The response to my email was the same day I emailed the company. The agent was polite and gave me options to handle my concerns. It was quick and the best customer service, I have received in a long time. I will definitely order more product from them in the future.
1 maggio 2026
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Risposta di MyHiRelief
Hi Sandra,
Thank you so much for your wonderful review! 🌟
We’re very happy to hear that you received a fast same-day response and that our team was able to support you in a polite and helpful way. Providing quick, respectful, and solution-focused service is exactly what we aim for, so your feedback truly means a lot. 😊
We also really appreciate your kind words about planning to order again—that’s the best compliment we can receive.
Thank you again for your trust and support!
Warm regards,
Aga
Hi Relief Team
I saw the add and they advertised by…
I saw the add and they advertised by two jars and get the third for free. I calculated $70 for the three jars of cream…. but I was charged $120! I called my CC company and denied the charges … they stopped the charge but then the company charged me again under a different name for $120 and this time it went through. I’ve been trying to contact them but can’t find an email or a phone number. I just received my package and haven’t used it but I know I’ll never order it again!
4 maggio 2026
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Risposta di MyHiRelief
Hi Shirin,
I’m truly sorry for your experience—I completely understand how frustrating and concerning this must have been, especially seeing a charge that didn’t match your expectation and then another charge appearing after you had already declined it.
We would like to clarify that the initial payment attempt may have been temporarily declined or flagged by your financial institution, which can sometimes occur on first-time transactions, international purchases, or purchases that trigger additional bank security verification. Once the transaction was later approved by the bank, the charge was successfully processed and completed.
We also understand your concerns regarding the advertised pricing and the total charged amount. Pricing shown during checkout may vary depending on selected quantities, bundled promotional offers, shipping, taxes, or currency conversion applied by financial institutions.
That said, our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
MyHiRelief Team
I had a very bad experience with…
I had a very bad experience with Hirelief and was very frustrated and disappointed. However, after I left a review here, the CEO/co-owner contacted me and wanted to make things right as this was not the way they do business. I gave her my info and she looked it up and is giving me a full refund. She said that their auto-recurring charges are stated at the time of purchase. So when you pay , you’re also agreeing to monthly products along with your monthly payment. I did go back and did see it but honestly never saw it the first time or would never have done it. But it was there. But I appreciated the fact that she contacted me right away, offered to fix the situation once she understood the situation, and handled it in a timely manner. I can’t get back to my original review to edit it so I decided to do this to let it be known that as disappointed and upset as I was, I am not very happy that they made things right and I don’t have that awful feeling that I had about this company before.
20 aprile 2026
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Risposta di MyHiRelief
Hi Dianne,
Thank you for taking the time to update your review and share the full experience in such detail.
I’m truly sorry that your initial experience caused frustration and disappointment. That is never the feeling we want any customer to have. I also understand how easy it can be to miss subscription details during checkout, even when they are present, and I appreciate your honesty in sharing that.
What matters most to us is how things are handled once concerns are raised, and I’m glad we were able to connect with you quickly, clarify the situation, and issue a full refund to make things right.
We also appreciate your openness in revisiting the review and acknowledging the resolution. Even though the experience started poorly, I’m glad we were able to leave you feeling more positive about the outcome.
Thank you again for giving us the opportunity to address this properly and for your fairness in updating your feedback.
Warm regards,
Aga
Hi Relief Team
Revision of Initial Review
I'm not sure who may have read my initial review but this is a change from 1 star to 4 based on the customer service provided that I'll explain in a bit. I've communicated my concerns about their sales process, perhaps some changes will occur to reduce the number of negative instances, so customers are aware of what they're ordering and the cost, before orders are finalized.
First and foremost, they have a great products from my prospective. I'm nearly 79, have had knee and lower leg issues for at least the last three years. I've rubbed small amounts into my legs each morning and night for weeks now and the improvement is amazing. I can't predict what it will do for your issues but it's a great project for what is ailing my legs.
The issues I had came about during the ordering process when the first order took almost 3 weeks for delivery and the need to contact them twice. The anger of my original post came during posting a pretty positive review until I discovered a second order was processed 7 days after the first was received and a third was scheduled for a month after the first. That added up to 18 jars withing a month. If you're interested in the product I'm going to explain how I and, obviously, others have been confused by their sales process.
There wording on the initial offering may confuse some when they say "pay for two get one free" or "buy three get three free" and put a dollar figure at an "each" price. That means you're paying that amount for each jar you order. That may be confusing for some but you have to understand that their regular price is something like $68 per jar. Unless you understand that from the start, you may be dissatisfied. That wasn't what threw me off because I was well aware of what I was ordering.
Where I got caught, partially due to my credit card company, was their "upselling process". They have you watch a video (actually 2 or 3) saying not to stop watching due to your order possibly not being complete. That is one of the reasons I'll only give them 4 stars.
I should have been able to say no thanks and just completed my order and so should every customer. I was willing to listen to the first one as I wanted to see what else they were offering and it was for basically an additional 6 jars at a further reduced cost. Knowing the product was working for me, I jumped at having what should be around a year's supply.
What I missed and what you need to look for if you take any upsell order is wording that you are subscribing to monthly orders. I don't know where it was so I can't explain it, but it will be there, if you take the offer.
Here's what I can't explain to you due to my credit card company and partially MyRelief. What I ordered was not totally reflected the day I ordered. I got notified that the CC stopped the payments and I had to notify them if they were legit or not.
I called them and there were multiple transactions put thru. They told me the amount on the first, which was what I expected, but the others weren't expected and they didn't process them. All seemed fine until the additional orders were made weeks later because I had subscribed, unknowingly.
How the additional 6 jars weren't reflected on one invoice and not processed on day one would need to be explained by HiRelief. Had they done so, the CC company never would have contacted me. However, where I can find fault is in the fact that neither of the invoices indicated that I had subscribed to anything.
The other issue that I really believe MyRelief should address, is that when you're through their sales process, they don't have a screen that shows you what you're ordering, including information about a subscription showing cost and frequency.
So there you have my experience. It wasn't as easy as it could have been for me or their support team. It's being fixed, which I appreciate, but it would have avoided a lot of extra work for everyone.
31 marzo 2026
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Risposta di MyHiRelief
Hi James,
Thank you for your honest feedback, and I truly appreciate you sharing both sides of your experience. I’m really glad to hear the product has helped your knees and legs—that means a lot.
That said, I’m very sorry for the frustration caused by the delay in shipping, the lack of timely updates, and especially the unexpected additional orders and charges. I completely understand why this would be upsetting.
I can certainly help you with this, and I want to reassure you of that. First, let's clarify the order details: you initially ordered 6 jars for $174, followed by an additional order for 6 jars of cream for $119.70 at a discounted price, which was approved by your bank.
I'd also like to confirm that subscription option was selected at checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
The CEO helped me a lot. Amazing service!!!
Received an email from the CEO and this person wrote me a very considerate email. Even though I got a bit concerned when I couldn’t find a working phone number for them, I sent the company an email. The CEO quickly responded and promised to make sure I was a satisfied customer. I believe the CEO.
25 aprile 2026
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Risposta di MyHiRelief
Hi Anthony,
I’m really sorry for the frustration you’ve experienced trying to reach us by phone—I completely understand how important it is to be able to connect with support when you need help.
We acknowledge that phone availability has not met expectations in some cases, and I sincerely apologize for that experience.
We’ve also received your email; however, it appears it was filtered into our spam folder, which caused a delay in our response. I’m very sorry for that inconvenience.
That said, our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
My 6 month journey with constant pain to pain free!
Beginning in October 2025 I had been suffering with pain on the right side, between my back, sciatica, groin and leg. Had x-rays taken with no breaks, or fractures with typical age degeneration. I tried many different products, exercises, and stretches, with minimal relief, including use of TENS unit, heating/massage pad, all with minimal progress or permanent relief. I began researching Total Relief and decided to give it a try, as I had nothing to lose except money. I began using it the beginning of April 2026, I immediately had some relief first time trying it. Initially I thought it was psychosomatic, but each day I noticed another movement I was able to do without cringing or impairment. End of April, I realized I could climb stairs normally, step over step! I highly recommend giving this a try, besides working, it is not greasy, easy to apply, a little goes a long way, and it actually smells great as well.
30 aprile 2026
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Risposta di MyHiRelief
Hi Patricia,
Thank you so much for sharing your detailed experience and for your amazing review! 🌟
We’re truly happy to hear that after such a long and difficult journey with pain, you’ve found meaningful relief and improvements in your daily movement. It’s especially wonderful to know you’re now able to do things like climbing stairs more comfortably—that’s a big milestone. 😊
We really appreciate you taking the time to describe your experience so thoroughly, including how easy the product is to use and your feedback on the texture and scent.
Thank you again for your trust and recommendation—it truly means a lot to us.
Warm regards,
Aga
Hi Relief Team
Great prouct
The website is a little confusing, and I ending with more product than I needed and wanted.
The company was very helpful and refunded me money for the extra products
I love the product, have only used it for a week and I already felt the difference in my feet
4 maggio 2026
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Risposta di MyHiRelief
Hi Emilia,
Thank you so much for your honest feedback and for sharing your experience with us.
We appreciate you pointing out the confusion you experienced on the website, and I’m glad our team was able to help resolve the issue and provide a refund for the extra products. Feedback like yours truly helps us improve the customer experience.
Most importantly, we’re so happy to hear that you’re already feeling a difference in your feet after just one week of use—that’s wonderful to hear! 😊
Thank you again for your understanding and support. We truly appreciate you giving our product a try.
Warm regards,
Aga
Hi Relief Team
After several unanswered complain mails…
After several unanswered complain mails I sent to "Hi Relief company" due to an order that I placed and paid for on March 16th but never received because they wrote that they could not deliver at my address; I then asked them to cancel the order and send me a full refund.
After 1 month - on April 16th - (and once again several unanswered mails), I finally received a reply "to the point" from a person of "Hi relief" team (Betty), saying that they were very sorry and would return the money paid to my account.
Then on the same day, a person named Aga, introducing himself as CEO & Co-Founder at Hi Relief, "stepped in" and offered me a 20% discount for the order I placed, stating how good their product is....
I do not know whether the product is good or not (the items I ordered were never shipped) and I guess that I will never know.
Aga then wrote that the refund mentioned by the previous person (Betty) had bounced back because their system detected a negative review/feedback from me, he asked me to change my review to positive.
My negative reviews were and are on the lack of service from his team/company, not on the product itself that I never got/tried.
Last week I contacted my bank but they did not yet confirmed the reimbursement; today I contacted my bank again and they confirmed that the full refund had been received.
In one of his last mails, Aga asked me to change my review/critic of the company after they returned the money I paid to 4 or 5 stars.
The fact that the money was returned does not change my opinion on the poor service (or rather lack of service) but, in order to be nice , I have changed my evaluation from 1 star to 2 stars.....
As for the efficiency of the product , I guess I will never know.
Jean-Luc Michel
4 maggio 2026
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Risposta di MyHiRelief
Hi Jean-Luc,
Thank you for taking the time to share your experience so thoroughly.
I’m truly sorry for how this experience unfolded for you—from the initial delay and lack of response, to the confusion around your refund, and the frustration it caused. You placed your trust in us, and we did not meet the standard you deserved.
I’m relieved that your refund has now been completed, I fully understand your point: receiving your money back does not erase the experience you had. And you’re right to separate the product from the service—you never even had the chance to try it.
If there is one thing I hope you take from this message, it’s that your feedback has been heard and taken seriously. Experiences like yours are exactly what we review internally to improve how we respond, communicate, and support our customers moving forward.
I won’t ask you to change your review. That decision is entirely yours. What matters more is acknowledging where we fell short and making sure it does not happen again.
Thank you again for your honesty. I genuinely wish your experience had been different.
Warm regards,
Aga
Hi Relief Team
My experience was a bit up & down
My experience was a bit up & down, as I had to email back and forth a bit before I got my order sorted. The problem was I didn't want an ongoing order but I hadn't made that clear, so my order was going to be ongoing. After explaining to Stephanie, one of the staff of MyHiRelief, everything went well. She was very helpful and caring and really helped with the whole misunderstanding regarding my initial order. So thank you very much to Stephanie!
28 aprile 2026
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Risposta di MyHiRelief
Hi Elizabeth,
Thank you so much for your thoughtful review and for giving us the opportunity to help resolve the misunderstanding.
I’m sorry there was some initial confusion regarding the ongoing order setup, but I’m very glad to hear that Stephanie was able to assist you with care and professionalism and help get everything sorted out properly. 🌟
We truly appreciate your patience throughout the process, and I’ll be sure to pass your kind words along to Stephanie—she’ll be so happy to hear this feedback.
Thank you again for your understanding and support!
Warm regards,
Aga
Hi Relief Team
The ad said 67% off
The ad said 67% off, buy 3 get 3 free. The price shown for that bundle was $ 29.95/ jar. 3 jars would be $90.00 in round numbers. Before confirming the order, you HAD to watch a short video. Somewhere around 30 minutes later ( not what I'd call short) they were trying to upsell me additional products. They finally confirmed the order and I received an email confirmation for the amount of $233.39. I emailed customer support and they gave me an unacceptable explanation that the discount on the 3 jars that I was purchasing was like getting 3 more jars for free. That was not what the ad said. I even took a screenshot of it to see if I missed some small print. Thank goodness I immediately checked my email for the confirmation, since it is not displayed on the website prior to or after their lengthy video. The ad is like a bait and switch and highly deceptive. They did agree to cancel the order and give me a full refund
2 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Aileen,
I’m truly sorry for your experience—I completely understand how concerning it must be to see a charge that doesn’t match what you expected.
I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.
This is how this promotion works. The “Buy 3, Get 3 Free” offer applies to the total bundle price.
· Regular price per jar: $69.95
· Bundle: 3 jars for $220.18, including the 5% handling fee
· Effective price per jar: $34.95/jar
This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 3, Get 3 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $$220.18 rather than $69.95 x 3 for 3 jars.
There’s no extra charge or hidden charge —you’re getting 6 jars at less than half the original price, which is the actual benefit of the promotion.
I hope this clarifies your confusion.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
Customer service was great
Customer service was great. She handled a computer problem extremely well and resolved the problem.
1 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Lori,
Thank you so much for your wonderful review! 🌟
We’re very happy to hear that our customer service team was able to handle the computer issue smoothly and get everything resolved for you. Providing quick, effective, and supportive assistance is always our goal. 😊
Your kind feedback truly means a lot to us, and we appreciate you taking the time to share your experience.
Warm regards,
Aga
Hi Relief Team
The representative who assisted me at HiRelief, was…
Charlotte,the representative who assisted me was professional, personable, and genuinely concerned about my needs. She and I had about three exchanges to take care of my issue. I requested that my recurring subscription be suspended until I had an opportunity to actually try the product. She was very understanding and told me that she could suspend the subscription or cancel the subscription, whichever was best for me. She didn’t badger me or try to coerce me to change my mind. She respected and honored.my although, we never spoke, I could hear the warmth she exuded through her kind words. I truly appreciate her and the service she provided!
28 aprile 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Susie,
Thank you so much for your thoughtful and heartfelt review! 🌟
We’re truly delighted to hear that Charlotte provided you with such a positive experience. Treating customers with understanding, respect, and genuine care is exactly the standard we strive for, and it’s wonderful to know that her warmth and professionalism came through so clearly in your interactions. 😊
We especially appreciate your recognition that she respected your decision without pressure or coercion. Making sure our customers feel heard and comfortable with their choices is very important to us.
I’ll be sure to personally share your kind words with Charlotte—this will absolutely make her day!
Thank you again for your trust, support, and generosity in sharing your experience.
Warm regards,
Aga
Hi Relief Team
This is a scam company.
This is a scam company.
Do not buy from them.
I ordered 3 jars of there cream and was charged 147 dollars.
I certainly did not order more, but low and behold, I've been charged another 147 dollars for next month's cream.
I don't want there cream and didn't order it.
SCAM COMPANY RIPPING INOCENT PEOPLE OFF.
They know damm well about the recurring payment that is not written clearly and refuse to do anything about it
3 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Warren,
I’m really sorry to hear about your experience—I understand how upsetting it is to see a second charge when you didn’t intend to place another order.
I want to reassure you that I can absolutely take care of that for you. First, please allow me to clarify that the subscription option is selected at checkout to provide customers with the deepest discount and member pricing which automatically generates a new order every month.. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
We also want to be clear that we do not operate as a scam. All charges are linked to an order created through checkout, and we work to resolve any concerns fairly.
I hope this clarifies your confusion.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
------
28 May 2026
Hi Warren,
I’m following up regarding your concern about your recent order. Our support team has already reached out to you with full details and a resolution offer; however, we haven’t received a reply yet.
Kindly check your spam or junk folder, as our message may have been filtered there by mistake. Please get back to us directly via private message, email us at support@myhirelief.com, or reach out to me directly at aga@nw-proeject.com so we can assist you further and finalize the resolution for your case.
We are ready to help as soon as we hear from you.
Best regards,
Aga
MyHiRelief
I was amazed that Star was able to help in such a quick manner.
I was amazed that Star was able to help me right of the gate. Most of the time you have to go back and forth so many times to get your issue taken care of.
She asked me some questions and the next thing I know, I had an email stating it was all taken care of. No arguments, no going back and forth a million times.
1 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Susan,
Thank you so much for your wonderful review! 🌟
We’re incredibly happy to hear that Star was able to assist you quickly and make the process smooth and stress-free. Providing fast, straightforward support without unnecessary back-and-forth is exactly the experience we strive to give every customer. 😊
I’ll be sure to share your kind words with Star—she’ll truly appreciate it!
Thank you again for your support and for taking the time to share your experience with us.
Warm regards,
Aga
Hi Relief Team
Great Customer Service.
Well in fortunately I had to remove the stars. I finally received my product total relief and wow this is crazy. The jar is tiny tiny. Very miss leading.
Then I opened a jar and 1/4 the jar was missing. So since I opened it I figure I might as well give it a try. So far nothing feels better or is improving.
I truly belief this is a scam and no matter how much I put on and for how long I will not get any relief at all.
I do NOT recommend this product or this company to anyone.
Below is what I wrote after I talked to CEO and I laughed when I read another post say the CEO messed them and it was a man. The person who contacted me was a women. Not sure who is if either were the CEO/ co founder. Save your money don’t give it to these people. Also the ? “CEO” did tell me she would refund 1/2 my money after I changed my review to a
5 star. I should have known then not to do it.
The customer service gets a five star rating but not everything does. I ordered the buy 2 get one free. I felt the advertisement was very misleading. The price they advertise at is what it cost for each of the jars. It’s a reduced price but really you pay the advertised price for each of the 3 jars. This was very confusing to me.
I contacted the company and after several e-mails going back and forth we came to an agreement and I let them know I think this type of advertisement feel like they are being sneaky. After talking with my daughter she told me that anytime it say a price and buy 2 get one free the price they list you do have to pay for all three. I don’t understand this confusing way but I do feel they should just say X amount for each jar rather then all this buy 2 get one crap.
I have not tried the product yet so I will update after I use it.
27 aprile 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Tami,
Thank you for sharing your concern—I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.
I can confirm that you selected the “Buy 2, Get 1 Free” and a one-time purchase at $39.95 per jar, while the subscription price is $34.95 per jar.
The “Buy 2, Get 1 Free” offer applies to the total bundle price.
· Regular price per jar: $69.95
· Bundle: 3 jars for $125.85 total (Excluding Sales Tax)
· Effective price per jar: $39.95/jar
This means that the $39.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s essentially structured so the discount is applied to the full bundle, which is why checkout shows a single total of $125.85 rather than $68 + $68 for two jars. That said, we completely understand how this structure can sometimes be overlooked.
There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.
I hope this clarifies your confusion.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
The company(Star) is very responsive to…
The company(Star) is very responsive to my request and came up with t he a great compromise to solve my situation. Thank you!
2 maggio 2026
Non scritta su invito
Risposta di MyHiRelief
Hi Robert,
Thank you so much for your wonderful review! 🌟
We’re very happy to hear that our team was able to respond quickly and work with you toward a solution that felt fair and helpful. Finding the right resolution for our customers is always our goal, so your feedback truly means a lot to us. 😊
Thank you again for your patience, understanding, and kind words of support!
Warm regards,
Aga
Hi Relief Team
My problem with my order was completely corrected to my satisfaction.
I got my first order as expected but it did not work for my Mom so I just was not going to order it again. Next thing I see is a $39 charge on my credit card for an order. I emailed customer service, told them that not only do I not have a second order I was being charged for I didn’t want it at all so I just needed for her to cancel the order because I certainly didn’t place it. She advised me that it was an automatic recurring charge. So again, i told her that I didn’t want it and that since it was recurring i needed it cancelled completely. She gave 2 options one was that in order to cancel the recurring charged she could only offer me a 20% refund of the second order and the other was to keep the current subscription at a 20% discount going forward. I told her to give me option one because to be honest I never want to ever do business with them again. And to top it all off I never even received the second order. My correspondence with them was solely off of my charge card. This is not the way to do business at all. The recurring charge should be in very bold handwriting and we should have to agree to do that. All I wanted here was for my Mom to try something that seemed promising but the behind the scenes of this transaction was certainly not worth it.
Update!
I am completely satisfied with the correspondence I have had with this company since my review. They reached out immediately with an offer to rectify anything that was wrong. I sent them my paperwork and their solution was very prompt. The CEO was very professional and apologized for the situation. I was impressed with their attitude and prompt handling of my situation to come to a very agreeable end. Thank you so much for helping me feel better about your company.
23 marzo 2026
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Risposta di MyHiRelief
Hi Dianne,
I’m truly sorry for your experience—I completely understand how frustrating this must have been, especially when you did not intend to continue and then saw a new charge appear.
To clarify, recurring shipments are part of a subscription option selected during checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
Problem resolved
After a lot of frustration on how their ordering system works, Aga from HiRelief fixed everything for me. I was very great full to have somebody who worked with me. She was great!
2 maggio 2026
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Risposta di MyHiRelief
Hi Kathy,
Thank you so much for your kind review! 🌟
I’m truly glad we were able to get everything resolved for you, and I really appreciate your patience throughout the process. I understand the ordering experience caused frustration initially, so it means a lot to hear that you felt supported and taken care of in the end.
Your feedback is sincerely appreciated, and I’m very grateful for the opportunity to assist you personally. 😊
Thank you again for your understanding and support!
Warm regards,
Aga
Hi Relief Team
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