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Valutata 2 stelle su 5

Hi my food box arrived for this week With veggies that aren’t ripe and won’t be ready this week very disappointed that you would send out unripe food that is meant to be eaten this week, this is no... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I’ve been an on and off My Food Bag customer for years. It is expensive but some weeks convenience is paramount. I usually have the account on pause and wait until they send promotions otherwise the p... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I just love My Food Bag which I get most weeks. As a household of two I just love knowing what I am cooking and to be able to try different recipes I probably wouldn't attempt. The quality of the in... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Great tobbe able to answer the question "what's for dinner?" Without thinking. A good variety of choices, especially as we order the gluten free box. The only downside side is the delivery is on a Sat... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di ordini alimentari online
  2. anche in
  3. Fornitore di prodotti alimentari

Scritti dall'azienda

My Food Bag is New Zealand’s weekly meal kit service. Come home each night knowing you’ve got everything you need to enjoy simple, healthy and delicious recipes made with fresh, locally sourced NZ ingredients and inspired by Nadia Lim


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

1K recensioni

5 stelle
4 stelle
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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(1014)

57 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fresh Start is amazing

I'm very happy with the choices offered with my Fresh Start. I was a customer sometime ago and stopped my subscription as I was unhappy with how my orders were packed. Pleased this has now improved. As a household of one, sometimes I receive far more vegetables that I need but this morning, after receiving this week's order, I am about to make soup with the excess - a win. The ready made meals are very useful for those nights when you just can't be bothered.

19 aprile 2025
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Risposta di My Food Bag

Hi Francie! Thank you so much for your wonderful review! We are so glad to hear that you've been enjoying the meals on offer. Especially since you can use the leftovers for your soups as a bonus. Thanks for your Feedback! - Fresh Start Foodies

Valutata 4 stelle su 5

Bargain Box provides super tasty meals

Bargain Box provides super tasty meals! I regularly choose the 30 minute meals to fit in with busy family life. The meals go down well with my toddler and it means I don’t have to think about what food to plan for the week. Occasionally I find the odd bit of produce isn’t fresh but that is my only complaint.

16 aprile 2025
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Risposta di My Food Bag

Hi Emma, thanks for your review! We are so glad to hear that you are loving our Bargain Box meals. It's great to know that the meals go down well with the whole family including your toddler, and that the 30-minute meals are working with your busy lifestyle. It is disappointing to hear that the produce isn't always up to standard. This is definitely something we can pass on to our team for them to work on. Thanks for your feedback! - Bargain Box Buddies

Valutata 5 stelle su 5

Hassle free dinners

The food bags make cooking so much more manageable… recipes are quick and easy. So far the taste is good and varies. I was a bit worried that the vegetarian meal option is going to taste similar after a few weeks.
Love the use of NZ companies for ingredients.

9 aprile 2025
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Risposta di My Food Bag

Hi Ruth, Thanks for your 5-star review! We are so glad to hear that My Food Bag is helping make cooking more manageable with quick and easy meals. Thanks for your feedback on the vegetarian recipes. Don't forget to rate them in your 'Cookbook' as our chefs will take this into account when creating new meals. Thanks for your support! We can't wait to continue to deliver you delicious NZ foods! - My Food Bag Foodies

Valutata 5 stelle su 5

We love our GF my food bag

We love our GF my food bag option. It helps us change up what we normally would cook by giving us new quick ideas. Even the kids love to see what's in the box each week.

2 aprile 2025
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Risposta di My Food Bag

Wow thanks for your fabulous review Stacey! We are so pleased to hear your enjoying your GF bag! - My Food Bag Foodies

Valutata 4 stelle su 5

We enjoy bargain box

We enjoy bargain box - easy to use, great app, yummy recipes, plenty of variety

29 marzo 2025
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Risposta di My Food Bag

Thanks so much for your review Ashley! We are so pleased to hear you are enjoying Bargain Box - Bargain Box Buddies

Valutata 1 stelle su 5

Whatch out

I have used food bag companies in NZ
watch out if you haven't place your order for following month they send you anything which is stuff they don,t sell much

see if you can find where to cancel your subscription
they put it to bay corp for collection no emails or questions prior
there interest is only money

3 marzo 2025
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Risposta di My Food Bag

Hi Tim, thanks for your review. We are sorry to hear you haven't had a good experience with our service. If you would like to discuss this further, please contact us on hello@myfoodbag.co.nz or 0800469366 - My Food Bag Foodies

Valutata 5 stelle su 5

Delicious meals and plenty of options

Delicious meals and plenty of options. Happy we have made to decision to switch to My Food Bag.

26 marzo 2025
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Risposta di My Food Bag

Hi Danielle, thanks so much for your review! We are so pleased to hear that you are enjoying your meals! - My Food Bag Foodies

Valutata 1 stelle su 5

Poor quality

Week by week the standard of produce, meal ingredients is noticeably dropping. Basically I would calculate I am over paying for a much lower quality than when I first began with My Food Bag. Some ingredients & produce have to be binned as not suitable for cooking. I most definitely could shop wiser elsewhere.

3 marzo 2025
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Risposta di My Food Bag

Hi Bella, thanks so much for taking the time to give us your feedback. It sounds like you’ve had a few disappointments with your My Food Bag – we’re so sorry to hear this! We will definitely look into why this could have happened with the vegetables being poor quality. Feel free to get in touch with our Customer Love team on 0800 469 366 or hello@myfoodbag.co.nz to assist you further. - My Food Bag Foodies

Valutata 5 stelle su 5

Very impressed

Six weeks and going strong.

From the first meal we had to the last one we had last night to our next one tonight, it continues to impress us. From the quality of food and fruit to the simplicity of the meals and preparation to the logistics of it all taking out the burden and stressors of having to decide what's for dinner.

We thank you and continue to be impressed

1 febbraio 2025
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Risposta di My Food Bag

Hi Christine, thanks for your 5-star review! We are delighted to hear that you are enjoying your experience with us. It's great to know that all aspects of our service are ticking the boxes and are taking away some of that dinner time stress. Thanks for your support! - My Food Bag Foodies

Valutata 5 stelle su 5

Love it

We love bargain box. It makes us eat healthier than we ever have before and we are saving money by not making heaps of supermarket trips throughout the week

11 marzo 2025
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Risposta di My Food Bag

Hi Hannah, thank you for your 5-star review! We are so pleased to hear that you are loving your Bargain Box experience. It's great to know that it's keeping you accountable for healthy eating and saving money and time away from the supermarket. Thanks for your support and happy cooking! - Bargain Box Buddies

Valutata 1 stelle su 5

Terrible experience

Terrible experience, I got told I have to pay for meals I didn’t select because their cut off time passed while I had a query with the help team about changing my address. Then it subscribed me for 12x meals per week and they say I can’t cancel. It’s terrible. I hate this company they are awful to deal with. I would never use or recommend them ever!!!!!!!

12 marzo 2025
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Risposta di My Food Bag

Hi Hallie, we are sorry to hear you have not had a good experience with our service. We can see this matter has been escalated to a supervisor. Please get in touch with us on 0800 469 366 or hello@myfoodbag.co.nz if you would like to discuss this further. - My Food Bag Foodies

Valutata 2 stelle su 5

Courier an issue and rotten vegs

My first delivery the courier left it on the other side of my gate out of site not at my front door as requested. I called My food bag and let them know. No follow up from them.
2nd delivery was delivered to my front door. The courier asked if my delivery could be another day as his van was full. Went to cook my final meal. Three of the vegs items in the recipe were rotten and had to throw them out. Called my food bag told them they are putting a credit for the 3 items. Mentioned to my food bag I may have to find another food service. She just said OK. But I could call back if I needed anything else. No customer care ! I guess I'm just a number.
I have a disability hence getting food deliveries.
On a good note the recipes are very tasty

1 marzo 2025
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Risposta di My Food Bag

Hi Carolyn, we are sorry to hear of this experience and we do apologise if you felt there was no customer care. We would like to investigate these issues further so request that you please get in touch with us on 0800 469 366 or hello@myfoodbag.co.nz. - My Food Bag Foodies

Valutata 1 stelle su 5

Avoid myFoodbag at all costs

Avoid myFoodbag at all costs, they may well show one price / discounted price and then charge you the standard rate, prevent you from cancelling and deliver anyway. Cause a lot of stress. Not just my experience, see the other reviews with similar issues. Recommend you stick with the supermarket.

7 marzo 2025
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Risposta di My Food Bag

Hi Jason, we are sorry to hear that you have not had a good experience with our service. Please get in touch with us on 0800 469 366 or hello@myfoodbag.co.nz if you would like to discuss this further. - My Food Bag Foodies

Valutata 1 stelle su 5

This company refuse to unsubscribe…

This company refuse to unsubscribe me...I am sick of the incessant emails...I had to do this, so this spam driven company would stop...disgraceful corporate behaviour and zero social concious... this has been ongoing for months

6 marzo 2025
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Risposta di My Food Bag

Hi there, we are sorry to hear of this experience. Please get in touch with us on 0800 469 366 or hello@myfoodbag.co.nz if you are still experiencing this issue as we would like to investigate further. - My Food Bag Foodies

Valutata 1 stelle su 5

Scam - a way to make sure they have business

You don't seem to get it. I don't want the order. Card declined. You chose to carry on with the order. You seem to desperately want to make sales... this is happening to lots of peopel. I know people who use different cards that they only put money in when they want the food, but you don't seem to get that or.listen to the feedback. If yoj are that flexible allow people to work with you with their resources. Stop hiding behind "we are helping people. You are ripping people off

I would score zero but not available. Just a scam. The payment got declined and I emailed to ask not to send the food but they are apparently still sending. They just force their food down people's throats. Apparently people are to busy to chose what meals they want so MFB does it for them... the opposite can happen too - people are too busy to skip delivery. Declined payment should be strong enough signal that the delivery is not wanted. And I agree, they are hiding behind names like Customer Love - there is no love in the interactions with this team

19 febbraio 2025
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Risposta di My Food Bag

Hi, thank you for your review. We are sorry to hear that you have not had a good experience with our service. We are a subscription-based service and if an order is not skipped before Monday midnight, it will be locked in for delivery. We also have a flexible payment system allowing for our customers to pay for their deliveries at a later date. Please get in touch with us on 0800 469 366 or hello@myfoodbag.co.nz if you would like to discuss this further. - My Food Bag Foodies

Valutata 2 stelle su 5

Roast Lamb and Roast Chiken dinners

Roast Lamb and Roast Chicken dinners. Both - the meat was tough and had little flavour. Will NOT reorder.

18 febbraio 2025
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Risposta di My Food Bag

Hi Colleen, thanks for your review. We are sorry to hear that you did not enjoy our meals. Thanks for passing on this feedback, we will alert our wider team of this. You can also rate your recipes in your account under the "Cookbook" tab and this information gets sent straight to our chefs for review. - My Food Bag Foodies

Valutata 5 stelle su 5

Lots of variety easy & healthy.

Lots of variety and easy healthy recipes. Easy to order of course there are always the bonus specials as well.

17 febbraio 2025
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Risposta di My Food Bag

Hi Patty, thanks for your 5-star review! It's great to hear that you are finding lots of variety and easy, healthy options within our service. Thanks for sharing your experience and we are glad you are enjoying our bonus specials! - My Food Bag Foodies

Valutata 5 stelle su 5

Amazing meals!!!

The meals are so fresh and tasteful, the price is very affordable for our family of 4. We just love our Bargain Boxes.

15 febbraio 2025
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Risposta di My Food Bag

Hi Laura, thanks for your 5-star review! We are so glad to hear you are enjoying your Bargain Box experience with fresh and tasteful meals at an affordable price. Thanks for your support! - My Food Bag Foodies

Valutata 1 stelle su 5

Average food. Worse customer service. Evil UX.

We had a fortnightly delivery set up with MyFoodBag (which, TBH, was pretty average and extremely poor value for money, so we were about to cancel).

I had to update my payment information because my card had been stolen. When I updated the information, their system (or dodgy UX flow) opted me in to an extra delivery. MyFoodBag customer service has timestamps that show that I updated my payment information and simultaneously opted into the unwanted delivery, which seems suspect.

(Incidentally, their UI is pretty sleazy: there is no confirmation screen for opting in to a delivery, but there is for cancelling one).

I noticed the error after their 'delivery cut off' but got in touch with the customer service team to get it cancelled and refunded. They wouldn't budge — apparently it's with the courier (and given that it isn't being delivered for four days, I guess that tells you how fresh their food is).

Looking at their stock price, I guess they need the cash more than I do.

14 febbraio 2025
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Risposta di My Food Bag

Hi TJ, thank you for your review. We are sorry to hear that you have not had a good experience with our service. We can see this issue is currently being investigated by our team. Please get in touch with us on 0800 469 366 or hello@myfoodbag.co.nz if you would like to discuss this further in the meantime. - My Food Bag Foodies

Valutata 1 stelle su 5

They've turned into a scam

We used to use My Food Bag a lot. Then as our circumstances have changed its not affordable full price, so we'll dip back in when the sale bags come up. Over the last year or two each experience has just gotten worse with items missing. The odd sauce packet would be inconvenient, but then whole packs of meat started being missed out of the bags.
I now believe those sale bags are intentionally incomplete. I don't usually complain, I did once meat was missing and they refunded me.
This last time, 2 of the 5 meals had no meat and I've been arguing back and forth for about ten days. Been told I would get refunded and it's just not appearing in my bank account.
I honestly believe they've just become a bit of a scam.
If you're a struggling family it's not worth the risk. If you can afford to lose money or have funds put aside to replace the most expensive ingredients then maybe it's for you.

3 febbraio 2025
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Risposta di My Food Bag

Hi Kate, thanks for your review. We are really sorry to hear about your poor experience with our service recently and to hear that we have let you down with a number of missing items. Our bags should not be missing any items, and we would advise customers that if there is a missing item to please contact us about this error so we can amend this mistake. We will work with our Packing team to ensure better packing quality in the future. Thank you again for taking the time to pass this feedback on. - My Food Bag Foodies

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