I am appalled with the services I am receiving!! I put an order in on the 7th ~July 2026 - not received it - can’t get anywhere, either by emails (10) or by telephone. Please do NOT buy from th... Leggi di più
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Do not use this site - made an order on 11th July . I have not received my order and my complaints emails have not been responded to . I think this company are fraudulent - do not waste your money.
No communication after initial order. Not delivered(after waiting full advised delivery window) Didn't respond to email. Didn't answer phone or respond to message left. Don't be fooled by the... Leggi di più
Ordered & paid in full for hair styler. Received confirmatory email advising would contact when delivery due. After one month, nothing. I emailed all various addresses to enquire when I could expect m... Leggi di più
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315 recensioni
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The company is not based in London and…
The company is not based in London and ships from China. The web site and name make you believe it’s an English company.
23 luglio 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Here's a copy of the latest…
Here's a copy of the latest correspondence from them.
Dear Patricia,
Thank you for reaching out.
You should have waited for us to send you the correct address before returning the bras. Unfortunately, we are unable to process your refund at this time.
Best regards,
15 luglio 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Would give it less but can't.first of…
Would give it less but can't.first of all they arnt a London company.they are from China.the product I bought dosnt work.ive asked for a refund and they havnt replied.i gave a review on there website.they didn't put it on.i said I wanted to return the item after they promised a return.yes no reply.the reviews are nearly all the same names.again making stuff up.never buy anything off this made up company.........it took this company 8 weeks to reply.ive replied telling them they know the issue.the reply below is just lip service and they will do nothing about my review.if they do get back and resolve it,I will change this review.im pretty certain there reply was just to show they have responded.ive replied by email as they ask.lets see if they do.surprise surprise after sending them a email no reply.do not take any notice of the reply they give .it is lip service and they are from China.if you want a product that doesn't work and no customer service buy from this company in China.
13 giugno 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
I never write bad reviews but had to…
I never write bad reviews but had to with this, I ordered a shapewear bodysuit and was actually shocked at the quality, it is literally like paper, no support whatsoever and poorly made. I emailed saying this and they send me one back asking me to return. That's not the problem, the problem is returning will cost me more money on top of a product I am unsatisfied with and when I emailed saying this I've gotten no response. I just want a refund. The product is so poor, can't believe I paid so much for it and its nothing like the pictures. Never again
8 luglio 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Never ever again!
Still trying to return my item, return address without post code are contact number. It was not possible to purchase return online without these additional details. I have never experience such crappy company.
The return address on package for the UK, you cannot use and will cost more money to return to China, than the price of the item purchased. I wish l read the reviews before purchasing, never ever again! Will give item to charity, at least its out of my sights.
Will stick to Amazon, eBay an Temu in the future. At least you’re able to return item, without the sang an dance routine.
Sorry to be negative, but that’s how l feel about this company.
3 luglio 2024
Non scritta su invito
Risposta di Mycosmeticslondon
I'm very sorry to hear about your experience. We apologize for the inconvenience caused by the return process. We are actively working to resolve this matter and improve our procedures to ensure better customer satisfaction in the future. Thank you for your feedback, and we hope to serve you better next time.
A defective product was sent to me from…
A defective product was sent to me from china!! Contacted customer services and they send me a return address to china!! At my expense!! They are not a London company!
Since then they ignore my emails!!
They have my order number and pictures they requested.
Awful company and a bunch of thieves!!
They should not be allowed to trade!
1 giugno 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Hello Nicky,
We sincerely apologize for the inconvenience and frustration you have experienced. We are truly sorry for any misunderstanding and for the defective product you received.
To resolve this matter, please contact our customer service team directly. We are committed to addressing your concerns promptly and ensuring you receive the necessary assistance.
We appreciate your patience and understanding as we work to improve our processes and provide better customer service. Thank you for bringing this to our attention.
WARNING:- ADDRESS IS NOT A GENUINE BUSINESS ADDRESS. CHINESE COMPANY. RETURNS ONLY TO CHINA DIRECT AT YOUR EXPENSE.
Ordered goods from this company 11th June, 2024, website claims 8-12 days delivery. Goods did not arrive, emailed them, received no response. Checked trust pilot and found all the negative reviews.
The address given for My Cosmetics London:- 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, WIT 6EB. This is a rental post/email transfer office only. The going rate for this is £6 per month (check Silverstream website). My account was debited for £42, this was an international business:- San Cristobal NOT A LONDON BASED COMPANY AT ALL.
Emailed this company again, requesting refund as goods had not been delivered, also informed them l would be contacting my bank and trading standards.
Received delivery after l had actioned the above, but the goods were advertised as pack of 3, but only 2 arrived, and did not fit. Emailed My Cosmetics London, to request l return the goods and have a refund. The response was l have to post the goods to an address in China, estimated cost £14 as My Cosmetics London state l need to use the tracking service.
I am continuing to contact the company but think l have lost my £42. Have also contacted Trading Standards. This company should be stopped from advertising as being a London based company. How many customers have lost money to these people?
2 luglio 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Avoid this company
Avoid this company, placed an order got a confirmation email to say it was coming from china ( not London ) never recieved my product and was refused a refund unless I could get proof it wasn’t , how I ask. How can I get proof it wasn’t delivered 😂
30 giugno 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Item quality poor and not as described…
Item quality poor and not as described as high quality. Misleading company name as indicates london/UK company but is from China. Sponsored from Amazon so thought it was legitimate advert/company. You can get same item on Temu at a fraction of the cost.
29 giugno 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Rubbish product ( thought it was uk
Rubbish product ( thought it was uk , the product came from China ) and no response when I requested a refund … do not use
If they do reply and say you can have a refund , YOU HAVE TO SEND YOUR PRODUCT TO CHINA SO THE COST OF POSTAGE IS PROHIBITIVE AND THEN ALSO YOU MAT NOT GET YOUR MONEY BACK ONCE THEY HAVE THE PRODUCT .
17 giugno 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
I’ve chased them several times for a…
I’ve chased them several times for a returns label and still haven’t heard back.
I’m conscious of missing the return window - which probably their intention.
Do not trust this website.
10 giugno 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Don not use this company
Don not use this company, designed to trick into thinking it’s a UK company with the name, I spent £30 on a posture support bra, took weeks to come and it’s not fit for purpose, terrible quality and zero support. I’ve emailed the customer services twice and had no reply, do not buy from this website
26 maggio 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Avoid this company which is based in…Chinese company
Avoid this company which is based in China not the Uk.Returns are not refunded only ‘repaired or replaced’and have to be sent back to China at the customer’s expense.My purchase was too late in arriving and too large ,so a complete waste of money
14 giugno 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Rip off company
Assumed from the name it was a uk business but my item took ages to arrive as it came from china just to be the exact same pillow you can get from temu for £12. Absolute rip off company that uses selected reviews on its website to appear genuine. Plus the pillow isn’t even comfortable and definitely isn’t memory foam as it states. I want a refund.
13 giugno 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
They pretend they care!
I wrote the review below and got the reply below asking for me to contact them. I have been contacting them using the same email address for months! There is no way that they will miraculously contact me back to resolve my issue! It’s absolute rubbish.
12 giugno 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Don't order from them
Don't order from them. Its a scam
I ordered a stick on bra from them. The money was deducted but Im still waiting for the dilievery. The support e mail address seems to be a scam as well because the mail will come back as error. So be careful
9 giugno 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
I wish I had read the reviews on here…
I wish I had read the reviews on here before ordering from this company. The item has arrived and is very poor quality so I have emailed to arrange return. After several days I received a reply with an address in China to send it too. It will cost much more than it is worth to send it back to China so looks like I am £30 worse off. Avoid this company.
4 giugno 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
I ordered some freckle and age spot …
I ordered some freckle and age spot cream reducer cream . It hasn’t arrived yet . Just checking my tracking number and says it’s in China . The website says it’s in London false advertising and even more rubbish I emailed the email address on all these other reviews feed backs and the email address keeps bouncing back saying invalid. I just want a refund don’t trust this company , twice I have tried emailing on the email address and it does t send invalid email
3 giugno 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Big scam
Product didn’t even arrive and I paid for express shipping, ordered a whitening cream weeks later I’ve tried to contact them for a refund and no reply after a week. Big scam
17 maggio 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Misleading- Don’t waste your money
Firstly, people should know that the products arrive from China- not from UK. It took more than 2 weeks for my hair straightener to arrive. Secondly, there’s no value for the money you pay: the product rather looks like a toy, it doesn’t even have a digital display for the temperature- so you just don’t know how hot that is. Could find better anywhere else.
You can’t cancel the order once you placed it because they say it’s processed really fast.
Customer service is poor and slow, it takes them 2-3 days to reply.
Return simply not worth it because you will have to send the product back to China!!! They want tracked and signed for! So after waisting your money for a bad product they expect that you waste more to return it. What a waste of time and money, should have ordered from Amazon instead.
I would say that once you placed an order you are trapped. I could run this type of online shop from a rented bedroom in a shared house - honestly
30 maggio 2024
Non scritta su invito
Risposta di Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.