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Valutata 5 stelle su 5

I've been using the Aristorm S Shape 30k machine for a few months now. So far I have had excellent results. I can definitely see fat reduction in my upper arms, thighs and upper belly. You need to be... Leggi di più

Valutata 5 stelle su 5

Great machine and excellent customer service! I had a small issue with the hydradermabrasion handpiece, and they resolved it very quickly by sending me a replacement. They were very helpful, responsiv... Leggi di più

Valutata 5 stelle su 5

Right after the order was placed, the customer service rep was sending emails with updates regarding the order and shipping. Order arrived in the time frame they mentioned 5business days....the machin... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

MyChway has exceptional customer service. They were very professional reaching out to me and keeping me updated every step of the way. They were also prompt in responding to my inquiry before my pur... Leggi di più

Dettagli dell'azienda

  1. Fornitore di prodotti di bellezza

Scritti dall'azienda

myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

224 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(224)

59 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Customer service exceeded my…

Customer service exceeded my expectations!
When I first purchased the machine, I was unsure whether it could be delivered to my home in Germany. However, the entire process went incredibly smoothly. Amelia from the customer service team was fantastic—she guided me through the process, kept me updated, and ensured my package arrived safely. Although I haven’t tested the machine yet, I’ve been thoroughly impressed with the delivery experience. Amelia even went the extra mile by checking with me for the tax and customs regulations of my country, so the machine was delivered without any issues. I didn’t have to deal with customs or pay additional taxes, which was a huge relief. Their attention to detail and customer care really stood out!

8 dicembre 2024
Non scritta su invito
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Risposta di myChway

Thank you for your kind words!
We're thrilled to hear that Amelia and our team were able to make your delivery experience smooth and stress-free.
We truly appreciate your feedback and are happy to know that the customs and tax details were taken care of for you.
We hope you enjoy using the machine, and if you need any further assistance, don't hesitate to reach out!

Valutata 3 stelle su 5

Machine bad, company good

Customer service and shipping is a 5 star!!! But the machine itself is a 3, just ok, unfortunately. This is my first dermabrasion machine I’ve ever bought and I am disappointed. The machine goes through the liquid sooo quickly and the suction is just way too strong even on the minimum setting. The way you have to empty the machine of the discard liquid is terrible and so time consuming.

19 novembre 2024
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Risposta di myChway

Thank you for your honest feedback!
We’re delighted to hear you were pleased with our customer service and shipping.
We’re sorry to learn that the machine didn’t fully meet your expectations.
To help resolve your concerns, we’ve sent you an email with guidance on how to use the machine effectively.
If there is any quality issue, please rest assured that our comprehensive warranty will ensure everything is made right.
For any further assistance, feel free to reach out to us at customerservice@mychway.com or contact us on WhatsApp at +86 17722598734.

Valutata 5 stelle su 5

Excellent!!!

23 novembre 2024
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Risposta di myChway

Thank you so much for your excellent feedback!
We’re thrilled to know you’re happy with our service.
For any further inquiries, please feel free to reach out!

Valutata 5 stelle su 5

Amazing experience FedEx shipped my…

Amazing experience FedEx shipped my order to the wrong house and they fixed it no questions asked. This company is amazing.

19 novembre 2024
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Risposta di myChway

Thank you so much for your kind words!
We're thrilled that we were able to resolve the issue quickly.
Your satisfaction is our top priority, and we appreciate your support!

Valutata 5 stelle su 5

Excellent Service and Product

Just got my machine and was impressed with the quality. I cant wait to use it on my clients!

25 novembre 2024
Non scritta su invito
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Risposta di myChway

Thank you for your kind feedback!
We’re thrilled to hear you’re impressed with the quality and can’t wait for you to use it with your clients.
If you need any assistance, feel free to reach out.

Valutata 5 stelle su 5

I must say this first

I must say this first. I have seen many reviews that have said there is no customer service or enough information on how to use this company's products. That simply isn't true. Not much came with my box, but there is more than enough information online through this company.

I've never really done anything like this for myself before. I'm a hardworking woman who didn't pay much attention to my body. After my husband passed away due to health issues related to his weight, I realized he wouldn't have wanted that for me. I kicked off my journey by visiting a weight clinic that had some cool machines. That’s when I found out that those procedures were way out of my budget. So, I decided to invest in myself in a more affordable way. Now, I’m learning how to use this cavitation machine from a trustworthy source. The online guide and videos are fantastic! I've been using the machine regularly as directed and have already lost 10 pounds in just a week and a half! I lost 10 pounds with my first salon treatment, so I knew this would be effective. This product has truly changed the game for my weight and skin. I walk 2.5 miles twice a week and use the machine. I've tried every diet under the sun, but the weight always came back. With this technology, the weight only returns if I choose to eat poorly or overeat, similar to what happens after stomach surgery. The weight has stayed off, and I eat normally now—no more overeating or snacking out of boredom. I can do all this while also caring for my skin without any harsh chemicals. I’m loving it! Huge thanks!

My only suggestion for your videos would be to learn more English phrasing for your videos. We make pretty is not correct and may make your company not appear in a good light with English speakers. Say something like we make you beautiful. Just a suggestion.

20 novembre 2024
Non scritta su invito
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Risposta di myChway

Thank you so much for sharing your inspiring journey and detailed feedback about your experience with the Unoisetion 9-in-1 Cavitation Machine.
We’re truly honored to be part of your health and wellness transformation. Your story is a testament to resilience and self-care, and it’s incredible to hear about the results you’ve achieved so far. Congratulations on your progress!

We’re delighted that our online guides and videos have been helpful to you.
Making our resources accessible and easy to follow is one of our top priorities, and it’s rewarding to know they’ve supported you in using the machine effectively.

We also appreciate your thoughtful suggestion regarding the phrasing in our videos.
Your point is well taken, and we’ll certainly work on refining our language to better connect with our English-speaking customers. Feedback like yours helps us improve, and we’re grateful for it.
If there’s anything more we can do to support you on your journey, please don’t hesitate to reach out.
Thank you for choosing our product and for taking the time to share such kind and encouraging words.

Valutata 5 stelle su 5

Excellent Customer Support.

Excellent Customer Support.
I had an issue with the machine I purchased from myChway a few months ago. Amelia in customer support was professional, helpful and the issue was quickly resolved. The replacement part was shipped quickly and arrived sooner than I was expecting. I'm very please with myChway and how they stand behind their products.

19 novembre 2024
Non scritta su invito
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Risposta di myChway

Thank you so much for your kind words! We're thrilled to hear that Amelia was able to assist you professionally and that your issue was resolved quickly. Your satisfaction is our top priority, and we’re glad we could exceed your expectations. Thank you for choosing us, and we’re here if you need any further assistance!

Valutata 5 stelle su 5

Great company. Good deals!

Customer service was very helpful when I wanted to cancel an order so I can purchase a better machine. My cavitation is arriving in a few days and I'm super excited to start using it.

29 ottobre 2024
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Risposta di myChway

Thank you for your feedback!
We're glad to hear our customer service was helpful, and we're excited for you to receive your new cavitation machine.
We hope you enjoy using it and have great results!

Valutata 5 stelle su 5

The machine was received well!

The machine was received well!

Packaged so safely and everything appears to be working fine. I have used it twice already and hope to see great results with it. Shipping was quick to Australia as well.

13 novembre 2024
Non scritta su invito
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Risposta di myChway

Thank you for your feedback! We're glad the machine arrived safely and is working well for you. Great to hear the shipping to Australia was quick too. If you have any questions, feel free to reach out. Enjoy using your product!

Valutata 5 stelle su 5

Customer service is great

My first order was lost. I text Customer Service and explain the situation and the same day they sent me another one. Within a week the problem was solved.

23 ottobre 2024
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Risposta di myChway

Thank you for your feedback!
We're sorry your first order was lost, but we're glad we could resolve it quickly.
If you need any further assistance, feel free to contact us at customerservice@mychway.com or add our WhatsApp at +86 17722598734.

Valutata 5 stelle su 5

Love my machine

Love my machine

29 ottobre 2024
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Risposta di myChway

Thank you for your wonderful feedback!
We're thrilled to hear that you're loving your machine.
If you ever have any questions or need assistance, don't hesitate to reach out. We're here to help!

Valutata 5 stelle su 5

absolutely love my Hydro dermabrasion…

absolutely love my Hydro dermabrasion machine. There was a learning curve at the beginning, but now I have it down. Best investment for my business.

21 ottobre 2024
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Risposta di myChway

Thank you for sharing your experience!
We're so glad to hear the Hydro dermabrasion machine has been a great investment for your business!
For any further inquiries, please feel free to reach out.

Valutata 5 stelle su 5

Excellent service

Excellent service, they helped me choose the right machine for my spa, fast shipping and in excellent condition.

26 ottobre 2024
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Risposta di myChway

Thank you so much for your kind words!
We're thrilled to hear that you had a great experience and found the perfect machine for your spa.
For any further inquiries, please feel free to reach out.
We're always here to help.

Valutata 5 stelle su 5

Great customer service

Great customer service. They responded to my problem in a timely manner. Amelia guided me through a problem I was having with my machine and helped me figured out how to solve it.

11 ottobre 2024
Non scritta su invito
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Risposta di myChway

We’re glad to hear that Amelia was able to assist you and resolve the issue with your machine.
We appreciate your feedback and support.

Valutata 5 stelle su 5

Very pleased with the customer service…

Very pleased with the customer service from myChway. The machines came in great condition and in a timely manner. Will be ordering more in the future.

4 novembre 2024
Non scritta su invito
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Risposta di myChway

Thank you for your wonderful feedback!
We’re thrilled to hear that you’re happy with both the customer service and the condition of the machines.
We look forward to your future orders and are here to assist whenever you need!

Valutata 5 stelle su 5

I really enjoy this website

I really enjoy this website. They were able to work with me. I have no complaints

21 ottobre 2024
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Risposta di myChway

Thank you for your feedback!
We're so happy to hear that you had a great experience with us. We appreciate your support.

Valutata 5 stelle su 5

Good Experiences

My experience with myChway is always amazing. I have purchased from them several times and I always feel confident that I will receive my order.

17 ottobre 2024
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Risposta di myChway

Thank you so much for your kind words!
We're thrilled to hear that you've had amazing experiences with us and feel confident in your orders.
We appreciate your continued support!

Valutata 5 stelle su 5

Great customer service

When I had questions, I was able to send an email and get a quick response with all my questions answered.

11 ottobre 2024
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Risposta di myChway

Thank you for your positive feedback!
We're glad to hear that you received quick and helpful responses to your questions.
If you need anything else, feel free to reach out!

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