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Valutata 1 stelle su 5

Their website states that all orders are delivered within 3-7 days which is an absolute lie. I placed my order over a week ago and can't get a response from them for a status update. They already char... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great feed back and response, It did take a lot longer than expected to receive the machine and customer service kept assuring it was on the way even though tracking said the item was delivered when... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic equipment arrived within a couple of weeks. There was a bit of damage to the packaging from Air Canada, but nothing happened to the equipment. I sent photos to Sure Beauty just to let them k... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Trust worthy products and company, with top liner customer service, great delivery time, tracking platform, and quality devices that will exceed your expectations. 10/10 recommended!! ⭐️⭐️⭐️⭐️⭐️

Dettagli dell'azienda

  1. Fornitore di prodotti di bellezza
  2. Negozio di prodotti di bellezza

Scritti dall'azienda

Estheticians’ favorite beauty equipment brand-Surebeauty. We are one-stop beauty salon equipment supplier, inclued body sculpting machine, facial equipment, cosmetic laser and spa equipment etc...In Surebeauty, we offer one-on-one free machine operatoe training with licensed estheticians and 24/7 online support.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

217 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 77% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Trust worthy products and company

Trust worthy products and company, with top liner customer service, great delivery time, tracking platform, and quality devices that will exceed your expectations. 10/10 recommended!! ⭐️⭐️⭐️⭐️⭐️

10 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

Review – 6-in-1 Hydro Facial Machine (SureBeauty)

I’ve only used the machine once so far. The suction is quite strong/sensitive, but I assume it’s something you get used to with practice.

The only issue I had was with one of the tips—the plastic was chipped, and it scratched the skin a bit, which was not ideal.

That said, I really want to highlight the customer service. It has been excellent. Shipping was fast, and they resolved an issue with the products I ordered within 24 hours. Alice was extremely attentive and handled everything with great professionalism.

I can’t give a full review of the machine yet due to limited use, but I can definitely speak highly of the service.

Thank you!

25 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

No Response on Order Status

Their website states that all orders are delivered within 3-7 days which is an absolute lie. I placed my order over a week ago and can't get a response from them for a status update. They already charged my card the date the order was placed, I will likely be filing a fraud claim with the bank.

23 marzo 2026
Non scritta su invito
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Risposta di surebeauty.com

We sincerely apologize for the inconvenience caused.
Due to the peak season, there has been a delay in shipping your order. Our customer service team has already reached out to you via email—please kindly check your inbox (and spam folder).
If you have any questions or need further assistance, feel free to contact us anytime via email support@surebeauty.com or WhatsApp +86 18938075487. We truly appreciate your patience and understanding.

Valutata 5 stelle su 5

Great Company Fantastic equipment arrived within a…

Fantastic equipment arrived within a couple of weeks. There was a bit of damage to the packaging from Air Canada, but nothing happened to the equipment. I sent photos to Sure Beauty just to let them know what happened and they were thankful that I documented just in case anything happens with the equipment down the road, but everything has gone amazing. I’m super happy and the machine does really good work easy to use and easily transportable and the extra parts and filters for suction were an added bonus and I have also bought the IPL laser hair removal and it seems to be working great and I definitely will be purchasing more from this company and excellent customer service. I must add, thank you so much.

16 marzo 2026
Non scritta su invito
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Risposta di surebeauty.com

Thank you for your great feedback! We're glad everything arrived safely and that you're happy with the equipment and IPL device. We appreciate your support.

Valutata 5 stelle su 5

Great feed back and customer service

Great feed back and response,
It did take a lot longer than expected to receive the machine and customer service kept assuring it was on the way even though tracking said the item was delivered when it was not. Machine Works great!!!

13 marzo 2026
Non scritta su invito
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Risposta di surebeauty.com

Thank you for your feedback! We sincerely apologize for the delivery delay and tracking confusion.
We're glad to hear the machine works great and appreciate your understanding and support!

Valutata 1 stelle su 5

NEVER received item…guess I got scammed!

Ordered the Surebeauty 808 Diode Laser. Never received. I communicated multiple times requesting an update and received no response. Finally, requested a refund. Purchased on my Amex I will place a dispute with them as well.

5 febbraio 2026
Non scritta su invito
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Risposta di surebeauty.com

We sincerely apologize for the inconvenience.
Due to the Chinese New Year holiday, there was a delay in shipping your order.
We also tried to contact you several times via email support@surebeauty.com and WhatsApp +86 18938075487, but did not receive a reply.
Please kindly check your messages, including your spam folder.
We are committed to resolving your issue as quickly and efficiently as possible.
Thank you for your understanding.

Valutata 1 stelle su 5

I’ve been using the machine for more…

I’ve been using the machine for more then 3 months twice a week I even got certified and I still haven’t seen results, ( I am also a trainer and workout super regularly with a clean diet and i used it for the stubborn fat I had and cellulite, I got it because of all the good reviews but honestly it’s not worth it I’ve found better products elsewhere. Just be careful when purchasing

23 gennaio 2026
Non scritta su invito
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Risposta di surebeauty.com

Thank you for sharing your feedback. We're sorry to hear that you haven't seen the expected results despite your commitment to using the machine.
Please know that we take customer satisfaction seriously, and we offer a comprehensive after-sales policy to address any concerns.
Our customer service team has already reached out via email with a proposed solution.
We kindly ask you to check your inbox and respond to us so we can assist you further.
We truly value your experience and are committed to resolving this matter to your satisfaction.

Valutata 5 stelle su 5

Powerful Body Contouring Without the High Price Tag

Owner @ SV Bodyworks & Skin Care Services
Spring Valley, CA

I’ve been using the Airstorm 30K S Shape Cavitation & RF with Facial EMS/EL RF machine from SureBeauty for about four months, and it has performed extremely well. I’ve seen great results with fat reduction and skin tightening, and the machine continues to work consistently with no issues.

The training videos are very helpful and easy to follow. Another big plus is that it was more affordable than Mychway without sacrificing quality or results. I was confident enough to refer a colleague to purchase this machine as well, and she loves it. Overall, this has been an excellent investment for my business.

21 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Solid company

I ordered the machine. It got to me in a little over a week, right after new years. The instructions on their site walk you through everything you need to know, as far as operation.

It works. It seems solid. I got a lot of tattoos to remove, pretty sure it’ll hold up .

2 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

I ordered a machine from surebeauty it…

I ordered a machine from surebeauty it was my third machine and this machine has been a game changer for me.

From the moment I placed the order the fabulous staff at surebeauty guided me each step of the way. No stone was left unturned. From issues with customs to tutorials on machine usage and a lot more besides.

I can say when you purchase any machine from surebeauty they take it personal and will help in every way possible in order for the buyer to achieve their goals.

I feel safe in the knowledge that whatever issue may arise be it substantial or even just a small query, I know I will be looked after and this gives me great reassurance when buying from across the mikes.

A big thank you to surebeauty in everything you do.

14 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service !!

Excellent customer service. Alice and Oran was my customer service sales people and they did a great job. Oran was very patient. We sent messages back-and-forth for over an hour. I wanted a 40k 360 cavitation machine and he was able to help me pick the best machine to fit my needs for the best price and was able to ship it same day and provide the FedEx tracking number. Also, I purchased from the US warehouse so shipping takes only 5 to 7 days. I will be leaving a additional review about the cavitation machine once I receive it this review is for the excellent customer service and fast email responses also for the fast shipping and tracking number. I had a great buying experience with Oran will definitely purchase again.

4 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

They were willing to answer any and all…

They were willing to answer any and all questions with personalized videos and emails over the course of a month. They truly want you to be happy with their products and are happy to help!!

30 dicembre 2025
Non scritta su invito
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Risposta di surebeauty.com

Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to support you with detailed answers and personalized videos and emails. Your satisfaction means a lot to us, and we’re always happy to help whenever you need assistance!

Valutata 5 stelle su 5

AWESOME COMPANY!

The company has been more than kind and fair and accurate and especially Alice she has been so helpful beyond measure.
I would highly recommend this company and they stand behind everything they sell. Dr Mike Grego

30 dicembre 2025
Non scritta su invito
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Risposta di surebeauty.com

Thank you very much for your kind and thoughtful feedback, Dr. Mike Grego! We truly appreciate your trust and recommendation. Alice will be delighted to know how helpful she’s been to you. We’re grateful for your support and are always here whenever you need assistance.

Valutata 5 stelle su 5

Excellent Customer Service

The customer service at Sure Beauty has been exceptional. I recently purchased the 30K S Shape Cavitation Machine (2.5 × 1) and, although I haven’t had the chance to use it yet, I’m confident it will meet my expectations. Should any issues arise, I feel reassured knowing that Sure Beauty’s team will provide prompt and reliable support. I look forward to sharing an excellent review once I’ve experienced the machine in action.

11 dicembre 2025
Non scritta su invito
Logo di surebeauty.com

Risposta di surebeauty.com

Thank you so much for your thoughtful review! We truly appreciate your trust in SureBeauty and are delighted to hear that you’ve had a great experience with our customer service.Please know our team is always here to support you whenever needed.

Valutata 5 stelle su 5

A good experience.

Ordering was easy and delivery was fast. Absolutely no complaints.

24 novembre 2025
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Risposta di surebeauty.com

Thank you for your kind review! We’re happy to hear that ordering was easy and delivery was fast. We truly appreciate your support and look forward to serving you again! 😊

Valutata 5 stelle su 5

Quick delivery good job

Quick delivery good job

21 novembre 2025
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Risposta di surebeauty.com

Thank you for your feedback! We’re glad to hear you were satisfied with the quick delivery. We appreciate your support!

Valutata 2 stelle su 5

It's not working for clients

It's not working for clients. Too bulky. Will be returning

6 novembre 2025
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Risposta di surebeauty.com

We sincerely apologize that you find the product too bulky. To better understand your concerns, we would appreciate more details about why it feels this way. Please feel free to contact our support team via WhatsApp at +86 189 3807 5487 or email at support@surebeauty.com. We will do our utmost to provide you with a better service experience.

Valutata 1 stelle su 5

Very frustrating. Don’t buy from Surebeauty

It has been a complete mess dealing with Surebeauty. I placed an order on September 22nd, which was advertised to arrive by October 5th, but it took over a month longer to receive. Why advertise a product you don’t actually have in stock with a false delivery promise?
Surebeauty has shown no conscience about false advertising or misleading statements. They offer sham excuses and display a shocking lack of responsibility. Their website is filled with baseless claims that don’t reflect reality.
If you’re considering buying from them, don’t—or at least add another six weeks to whatever delivery time they advertise. A word of advice to the wise: they’re not worth your money or your anxiety.

10 ottobre 2025
Logo di surebeauty.com

Risposta di surebeauty.com

We sincerely apologize for the delayed delivery and the frustration it has caused. The machine is shipped from China via DDP (Delivered Duty Paid), meaning all import duties and taxes are covered by us—no additional fees will be required upon receipt. However, this shipping method does result in a longer transit time.

Your feedback is highly valuable to us, and we take your concerns seriously. We are actively working to enhance our inventory and shipping processes to minimize similar issues in the future.

We will strive to keep such issues to an absolute minimum going forward.

Thanks for your understanding

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