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Unit 80 BSS House, Cheney Manor Rd, Cheney Manor Industrial Estate, SN2 2PJ, Swindon, Regno Unito
3,4
7 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Really happy with my order. The pyjamas are lovely quality and looked even nicer in person. Delivery was quick and everything arrived perfectly. Will definitely be ordering again for Christmas ❤️
I’ve got the Snow Whites and Mistletoe and Wine and they are GORGEOUS!! So flattering and comfy! And of course my kids look so CUTE in them. I’ve never found matching pyjamas for my family that are so perfect. We can’t wait to see what this years range will be!
Awful customer services would definitely avoid!
Paid £7.99 for next day delivery and package didn’t arrive for 5 days.
Tried to check website for return information and website removed as soon as festive period over.
When I contacted they simply replied to say returns policy exceeded. Hard to gauge when no information available.
Sizing not great and Clearly a seasonal company taking advantage of customers not as they promote at all!
Risposta di My Christmas Pyjamas
Hi Carla,
Thank you for taking the time to leave a review.
I've looked back over your order and can see the service selected was Tracked24, a 1–3 working day delivery service, not next-day. Your order was placed at 9:37pm on a Friday, dispatched the next working day (Monday 22nd December), and delivered Wednesday 24th December - within that 1–3 working day window.
Our returns policy, including the 14-day window, is on our website, and the returns portal link stays live all year round, even during the months we're closed for the season (this can be found on our landing page when our website is closed). Your return request reached us on Monday 12th January, after your returns window had closed.
I know that's disappointing to hear, but the team followed the correct policy that was in place when you ordered.
Kathryn
I wish I had read all their negative reviews properly before ordering
I have still not received my order even though I placed it over a week ago
When I sent a query their responses blame Royal Mail and all their internal problems within the company. Have never received an email where a company doesn't take accountability for their orders and air their dirty laundry to the customers.
They announced a 25% OFF site wide offer before they claimed to have sent out my order and refused to provide the discount. Awful company, awful customer service. Given all these delivery problems the least they could have done is honoured their advertised offer.
Would never recommend this company to anyone and their customer service is appalling.
Awful ,disappointing shopping experience before Christmas
AND to top it off I still havent received my order which I have paid over the odds for even though they posted it out after announcing a discount!!!
Risposta di My Christmas Pyjamas
Hi Sejal,
Thank you for taking the time to leave this review, and I'm sorry your parcel was delayed.
Our team picked, packed and dispatched your order the same day it was placed, but Royal Mail lost it in transit, which was completely outside our control. As soon as we were made aware, we sent a replacement out to you straight away.
In the meantime, we launched a 25% off promotion (after your order had already been placed) and you asked us to refund the difference. We explained that, in line with standard practice, we don't apply discounts retroactively once an order is confirmed, as that wouldn't be fair to customers who paid full price. We also let you know you were welcome to return your order and place a new one at the discounted price if you preferred.
I understand how stressful the wait was so close to Christmas, and I'm sorry for that. But once we knew what had happened, we acted immediately. You left this review the day after we dispatched your replacement, before it had a chance to arrive. It was delivered the following day.
Kathryn
Ordered some matching christmas pyjamas have ordered my size and wrong size delivered, also been labelled up wrong to what was on tag inside pyjamas. Awful customer service when contacting them, no apologies. They just wanted me to send them back, im guessing at my own cost, not what you expect when buying £80 luxary pyjamas! These were purchased as a gift straight to recepitant so not so easy to just simply send back. Avoid!
Risposta di My Christmas Pyjamas
Hi Jade,
Thank you for taking the time to leave a review, and I'm sorry again for the sizing mix-up between the top and bottoms on your order - that was a genuine labelling error on our side.
Looking back at your conversation with the team, I can see they replied with an apology on their first reply and offered a full refund or exchange, and repeated that offer throughout.
You let us know you'd like to keep the pyjamas, as they'd already been given as a birthday gift, which we completely understood - but a partial refund for items you're keeping isn't something we're able to offer.
You were never asked to cover any return cost, as no return was made or wanted.
Kathryn
Awful company, material thin as ever. So cheaply made. Logged in and not showing any orders to process a refund and no answer from email. DO NOT BUY FROM THIS COMPANY.
Risposta di My Christmas Pyjamas
Hi Danielle,
Thank you for taking the time to leave a review.
I've checked our records thoroughly and can't find any order or email under this name. The team replies to every customer email within 1–3 working days (however usually within a few hours), and our returns portal pulls up any past order without fail, so we'd expect to see a record if there were a genuine order here.
I am really proud of the products we design and sell, and do know of a similarly named company that customers sometimes confuse us with - that may well be what's happened here.
If you do have an order with us, please send over the order number or the name/email it was placed under to kathryn@pyjamily.co.uk and I'll look into it directly. If not, I'd really appreciate this review being corrected or removed, as it doesn't reflect any purchase or interaction with my business.
Kathryn
Very very cheap material, thinner than paper. My pyjamas also came woth a hole in them and I've been refused a refund. Do not buy from here
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