Andrew at mycar Richmond was great. Explained everything well and was great to deal with. Clear, concise and happy going. It's the little things that count in customer service. Will definitely be back... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The gentleman who met me at the counter was excellent. The cost was a bit expensive and the roadside assistance was great but I couldn’t cancel my racv roadside assistance so it was not helpful. I wo... Leggi di più
Friendly service with a good conversation with the mechanic on what was wrong and was fixed. Also let us know of potential futures that did not need fixing now but to keep an eye on. Quick service t... Leggi di più
I had an outstanding experience with Michael at mycar Richmond yesterday. I was so stressed about my car when I arrived, but Michael’s calm and professional demeanor immediately put me at ease. He too... Leggi di più
Dettagli dell'azienda
- Gommista
- Servizio componenti elettrici per auto
- Negozio di batterie per auto
- Riparazione e manutenzione auto
- Meccanico
- Servizio di cambio dell'olio
Informazioni su mycar Tyre & Auto - Richmond
Scritti dall'azienda
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Informazioni di contatto
620 Coles Terrace, 3121, Richmond, Victoria, Australia
- (03) 8585 7119
4,6
Eccellente
164 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Friendly greeting and job was done on…
Friendly greeting and job was done on time, earlier than quoted when I booked the car in.
11 gennaio 2025
Exceptional service at Richmond mycar
I had an outstanding experience with Michael at mycar Richmond yesterday. I was so stressed about my car when I arrived, but Michael’s calm and professional demeanor immediately put me at ease. He took the time to explain everything clearly, and even though I didn’t think it would be possible to fix everything within the time frame, he moved heaven and earth to make it happen. Not only did he complete the work efficiently, but he also ensured I was back on the road safely. I really appreciated his expertise and how he handled everything with such a level-headed approach. Highly recommend!
9 gennaio 2025
Helpful staff
Helpful staff. Confirmed that there was a minor oil leak whilst replacing the tyres on the car and provided recommendations on addressing the issue
7 gennaio 2025
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Extremely Dissatisfied …
I went in to get one problem fixed and discovered after l drove my car home that l have another problem which may have been caused by My Car workers. I now cannot drive my car. After the service they also forgot to put the cover back over my engine (it was left in the workshop) and l had to go back and have it put in.
It would have been appropriate if they had informed me of any other issues with my car. Together with the fact that they forgot essential components to my car and did not inform me of other issues negligent on their part.
I am extremely dissatisfied as the service cost me $1454 and l cannot drive my car.
17 dicembre 2024
Risposta di mycar Tyre & Auto - Richmond
Hi Chris,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Good job , on time .
They doing a good job and very friendly, I am very happy to go again next time.
17 dicembre 2024
can't speak highly enough of the…
can't speak highly enough of the richmond crew , a very positive experience thks for fitting me in
rob
9 dicembre 2024
Amazing service and very friendly
The mechanic at My Car Richmond was incredibly kind and helpful. He looked after us when our car broke down and was very good at his job.
28 ottobre 2024
I barely made it to Vic Gardens because…
I barely made it to Vic Gardens because my tyre was going down.
The team made room for me with no notice, fixed my tyre and I was able to continue my working day.
A great human experience in old fashioned customer service! Very rare these days!!!
Thank you guys!
14 settembre 2024
Terrible experience
Terrible experience. Didnt start the job, didn’t communicate, I just asked for a tyre change. Wasted my day. Customer service was extremely rude and didn’t apologise for the poor service, only to call me ‘sassy’ when I expressed my dissatisfaction
13 agosto 2024
Risposta di mycar Tyre & Auto - Richmond
Hi Dale,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
smooth and easy process
14 agosto 2024
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