sure that I will have a follow up on their policy and customer service was outstanding. We discussed the policy. Let’s talk about West Coast chopper I was talking to I can’t remember his name was outs... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Both the sales rep and the verification agent answered questions patiently. The reason for the verification tier involved reviewing points that maybe the sales rep missed, such as first payment due... Leggi di più
L'azienda ha risposto
don't understand the rating on this business this place is terrible and fraudulent on how they sign you up . i'm a business owner , multiple companies and mark my word if you trust this shady company... Leggi di più
L'azienda ha risposto
Very helpful and reassuring that my car will be in good hands and I hope I will be taken care of as the car is reaching higher mileage. The person that helped me was very nice and understood my situat... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road. Please be aware Trustpilot is not a reliable review platform. They have removed countless positive reviews for made up rules they make up on the fly but will post a 1 star review even if it breaks their own guidelines.
Informazioni di contatto
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, Stati Uniti
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3,5
Nella media
310 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that everything was explained clearly and thoroughly. We believe every customer should fully understand their coverage and have all of their questions answered with confidence.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Cancellation @My Auto guard.com
Cancellation @My Auto guard.com. Was deceptive about conditions for policy to be started
29 luglio 2026
Risposta di MyAutoGuard
Absolutely false, you were told about the wait period in which you said you cant do, so the policy was cancelled same day. Nothing deceptive at all, have a great day
Risposta di MyAutoGuard
Thank you for your 4-star review! We're glad we were able to work within your budget and help you find a coverage plan that fit your needs. Our goal is to provide quality vehicle protection at a price that makes sense for our customers.
We appreciate your feedback and thank you for choosing My Auto Guard!
Too many mistakes
Too many mistakes. Setup person sold me in a policy not available in NH. Can be back after consult with similar policy available.
After agreeing was put through to someone else to confirm details. Confirmed everything. When policy was emailed had my name misspelled and wrong credit card in file for billing, since for some reason, capitol 1 cards don’t work for down payment?
Called back twice to make corrections. Second time because policy details did not match policy described and listed. Last person I spoke with said it takes 2 to 3 hours to arrive by email when person before shakes through emails instantly?
Waited all day Friday and all weekend, never received the corresponding print package that was requested.
At this point I’d lost confidence in both professionalism and reliability.
Experience lines up with negative customer reviews
online.
24 luglio 2026
Risposta di MyAutoGuard
We're sorry to hear that your enrollment experience did not meet your expectations. We strive to provide an accurate and professional experience for every customer, and we regret that errors during the enrollment process affected your confidence in us.
We understand how frustrating it can be to have corrections made to your account and then experience delays in receiving updated documentation. While adjustments to policy information can sometimes require additional processing time before revised documents are generated and delivered, we recognize that clear communication throughout that process is important.
We appreciate you bringing these concerns to our attention, as they help us improve our training and processes. If there are any outstanding issues with your account or documentation, we encourage you to contact our customer service team so we can ensure everything is accurate and fully resolved.
Fast and convenient signup
Fast and convenient signup. Knowledgeable representatives and manager willing to negotiate terms.
28 luglio 2026
Risposta di MyAutoGuard
Thank you for your 4-star review! We're glad to hear that your signup experience was fast and convenient and that our representatives were knowledgeable and helpful throughout the process. We're also pleased that our team was able to work with you to find coverage options that fit your needs.
We appreciate your feedback and thank you for choosing My Auto Guard. We look forward to continuing to provide you with excellent service!
The experience I have with auto Guard…
The experience I have with auto Guard was very nice very polite step-by-step to let you know what you’re getting. They honored veterans and senior citizens which I appreciate very much.
27 luglio 2026
Risposta di MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that you had such a positive experience with our team. Providing clear, step-by-step explanations so our customers fully understand their coverage is something we take great pride in.
We're also grateful that you recognized our veteran and senior discounts. It's our privilege to show appreciation to those who have served our country and to our senior customers whenever possible.
Thank you for choosing My Auto Guard. We truly appreciate your trust, your support, and your kind words!
He answered all of my questions in a…timely fashion
He answered all of my questions in a timely manner without hesitation. Gave me discounts for my age and sons service in the Marines. Knowledgeable
27 luglio 2026
Risposta di MyAutoGuard
Thank you for your wonderful 5-star review! We're delighted to hear that all of your questions were answered promptly and with confidence. Providing knowledgeable, transparent service is something we strive for with every customer.
We're also pleased we were able to help you take advantage of the available discounts, and we're especially grateful for your son's service in the Marines. Please extend our sincere thanks for his dedication and sacrifice.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
read the reviews
read the reviews. great until you actually need it. typical of these insurance scammers. then come the apologies that are AI generated.
you know these are all the same guys that used to blow up your phones years ago, right?
13 luglio 2026
Non scritta su invito
Risposta di MyAutoGuard
dont think you know what you are talking about.
Risposta di MyAutoGuard
Thank you for your 4-star review! We're glad to hear that getting your coverage was an easy and straightforward experience. Our goal is to make the enrollment process simple, efficient, and hassle-free for every customer.
We appreciate your feedback and thank you for choosing My Auto Guard!
The person who I spoke with (Alex)
The person who I spoke with (Alex). He explained the process, coverage and cost.
25 luglio 2026
Risposta di MyAutoGuard
Thank you for your wonderful 5-star review! We're thrilled to hear that Alex took the time to clearly explain the process, your coverage options, and the cost of your plan. We believe every customer should feel informed and confident before making a decision.
We'll be sure to share your kind words with Alex—recognition like this means a great deal to our team.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Poor customer service
Poor customer service. Salesmen are pushy. Makes company seem like a scam. Wouldn't get the manager 4 me to cancel.
23 luglio 2026
Risposta di MyAutoGuard
We're sorry to hear that your experience did not meet your expectations. We take feedback regarding our sales process and customer service seriously.
We respectfully disagree with the suggestion that our company is a scam. Our representatives are expected to provide information about our coverage options professionally, and customers are never obligated to purchase a plan. Additionally, cancellations can be handled through our customer service department and do not require speaking with a manager.
We regret that your experience left you with a negative impression. If there are any unresolved concerns, we encourage you to contact our customer service team so we can review your account and assist you further.
Risposta di MyAutoGuard
Thank you for your 5-star review! We're glad to hear that all of your questions were answered and that you had a positive experience with our team. Providing clear, helpful information is one of our top priorities.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Price and coverage
John, the person I dealt with, was patient, knowledgeable, friendly and answered all my questions and concerns.
23 luglio 2026
Risposta di MyAutoGuard
Thank you for your wonderful 5-star review! We're thrilled to hear that John provided you with such a positive experience. His patience, knowledge, and friendly approach are exactly the level of service we strive to provide for every customer.
We'll be sure to share your kind words with John—recognition like this means a great deal to our team.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
I cancelled shortly afterwards!
I cancelled shortly afterwards!! Not interested. Sounded really shady
22 luglio 2026
Risposta di MyAutoGuard
We're sorry to hear about your impression of your experience. However, we respectfully disagree with the characterization of our company. We strive to be transparent throughout the enrollment process, and all terms and coverage details are reviewed before a customer chooses to enroll.
If you'd still like to discuss your account or have any outstanding concerns, please contact our customer service team. We'd welcome the opportunity to address them directly..
nice and easy
just purchased, havent used so not alot of feedback to leave. but agent was nice and was easy.
17 luglio 2026
Non scritta su invito
Risposta di MyAutoGuard
Thank you for your 5-star review! We're glad to hear your enrollment experience was easy and that your agent made the process simple and enjoyable.
We understand you haven't had the opportunity to use your coverage yet, and we appreciate you taking the time to share your first impression. If you ever need assistance, our team will be here to help every step of the way.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
The helpfulness of everyone we talked…
The helpfulness of everyone we talked too. Only thing I would change is when they are talking to a customer they need to go some place quiet, there was a lot of talking in background
22 luglio 2026
Risposta di MyAutoGuard
Thank you for your 5-star review! We're delighted to hear that everyone you spoke with was helpful and provided you with a positive experience.
We also appreciate your constructive feedback regarding the background noise. We understand how important clear communication is, and we'll share your comments with our team as we continue working to improve the customer experience.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Petty much clear on all coverage and…
Petty much clear on all coverage and deductible for all repairs.
22 luglio 2026
Risposta di MyAutoGuard
Thank you for your wonderful 5-star review! We're glad to hear that your coverage, deductibles, and repair benefits were explained clearly. We believe it's important for every customer to fully understand their service agreement so they can make informed decisions with confidence.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
Paid for this service waited the 30…
Paid for this service waited the 30 days you have to wait before you can use it..
On day 36.. car broke down in the middle of intersection.. called Auto Guard.. they said just to call tow and garage give them member number for them to call and they'll take care of it..
Wrong..
They denied my claim..
Claiming they believe it was a preexisting problem... the garage tried to explain it was not preexisting.. still denied.. the lie.. stay away from Auto Guard.. all the do is take your money and refuse your claim..
13 giugno 2026
Risposta di MyAutoGuard
We're sorry to hear about your experience and understand how frustrating an unexpected breakdown can be. However, we respectfully disagree with the characterization of your claim. This review is exaggerated to make company look like the bad guys, alot more to the story and most of whats stated is false.
Claims are reviewed based on the terms of the service agreement and the information provided during the claims process. In this case, the determination was made based on the available documentation and was not simply because a claim was submitted. The waiting period alone does not guarantee coverage, as all claims must also meet the eligibility requirements outlined in the agreement, including exclusions for pre-existing conditions.
We understand this was not the outcome you were hoping for, but our decisions are based on the terms of the contract and the supporting documentation. If you would like to discuss your claim further or provide additional information for review, our customer service team is available to assist you.
Would not pay for repairs on my car…
Would not pay for repairs on my car after2 years of paying for warranty
21 luglio 2026
Risposta di MyAutoGuard
We're sorry to hear you were disappointed with the outcome of your claim. After reviewing your account, we found that the repair request was submitted before your vehicle had satisfied the required 1,000-mile validation period outlined in your service agreement. Because the coverage had not yet become eligible for claims under the terms of the contract, the claim could not be approved.
We understand this may be frustrating, but these requirements are clearly disclosed in the service agreement and apply consistently to all customers. If you have any questions about your coverage or would like us to review your agreement with you, our customer service team would be happy to assist.
Thank you for your feedback, and we wish you the very best moving forward.
Risposta di MyAutoGuard
Thank you for your wonderful 5-star review! We're thrilled to hear that Nicole provided you with such kind, helpful, and exceptional service. Delivering a friendly and supportive experience is something we take great pride in.
We'll be sure to share your kind words with Nicole—they'll mean a great deal to her.
Thank you for choosing My Auto Guard. We truly appreciate your trust and support!
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