Musevape Recensioni 95

Risposta di Musevape

15 dic 2025

Hi,

We’d like to clarify that our customer support email support@musevape.com
is always available. However, we did not receive any messages from you previously—this may have been due to a missed email or a delivery issue.

After checking our records, we can see that you previously placed one order with us:

1 × VIHO TRX 50K Puffs Disposable Vape – Banana Taffy Ice

At the moment, we do not see another order for Sour Apple Ice under the same account. If the Sour Apple Ice vape was purchased using a different account or email, please let us know the order number so we can locate it right away.

Once we have the correct order information, our support team will be happy to assist you with a replacement or resolution as soon as possible.

Thank you for your patience, and we look forward to resolving this for you quickly.

Best regards,
MuseVape Support Team
support@musevape.com

Risposta di Musevape

12 dic 2025

Hi Echo,

Thank you so much for your feedback! I’m glad to hear you’re happy with our prices. I completely understand your concerns regarding shipping costs for smaller orders and the packaging. Sometimes, packages may shift slightly or open during transit, which could be why your order arrived like that.

We are always looking for ways to improve our shipping options and ensure that packages arrive securely and intact. Your comments are very valuable, and I’ll make sure to share them with our team to help improve the experience for all customers.

Thank you again for taking the time to share your thoughts, and we hope to continue providing you with great products and service.

Best regards,
Sophia

Risposta di Musevape

21 nov 2025

Hi there,

We’re very sorry for the inconvenience you experienced. The item you purchased is clearly labeled “PODS ONLY” on our website, which means the battery/device is not included. We apologize if this caused any misunderstanding.

To resolve this for you as quickly as possible, we have already provided you with a prepaid return label. Once we receive the pods back, we will issue you a full refund right away.

Thank you for giving us the chance to make this right. If you need any further assistance, we’re here to help.

Risposta di Musevape

10 nov 2025

Hi Jenna,

According to our tracking information, your package was delivered and left with an individual in Southaven, MS 38671 on November 6, 2025, at 3:52 PM.

If you have not received it, we recommend checking with anyone at your address, neighbors, or building management who may have accepted it. If you still cannot locate the package, please contact our customer service team so we can assist you further, including filing a claim or arranging a refund if necessary.

Thank you for your understanding.

Best regards, Sophia