Metropolitan Thames Valley Recensioni 

This review is about Paul (Property Surveyors)'s professionalism in identifying the root cause of the mould and damp problem. His assessment was very comprehensive and offered unbiased advice, he was very honest and did educate us on condensation (provided a lot of examples of how we can improve our quality of life). Paul is very knowledgeable about his work and explained a lot of technical issues very well in layman's terms and this was followed up with an email of his findings and advised moving forward. We had a visit from a different surveyor last year and his visit was quick and brushed the topic about mould and damp. It has been such a relief to receive such a high quality assessment with a detailed email with clear actionable recommendations and jobs that need to be prioritised. I cannot thank Paul enough for this clarity and professionalism.

26th May 02:00 am: I heard water running, in my kitchen, it was the same leak I have been calling you about.
I emptied the container and I had to wipe up the floor.
26th May 07:30 am the same issue occurred again.
As you suggested, I phoned the managing agency on Friday. I also phoned the freeholder who by the way confirmed that your company is responsable to deal with this issue. However, sofar, you seems not be doing much to help.
I will not call you anymore, because your contact centre seems not to know anything about my lease agreement but continue to collect my monthly direct debit payments.
How would you feel about cleaning dirty water from your floor at 02:00 am.
I look forward for your response.

Update:
Thanks for acknowleging that I made contact with your call centre yesterday. By the way; was it 1, 2, oh no it was 3 calls, and yet, there is still no resolution.

I have been living with a leak for over 3 months.
I paid over £600.00 to get a full plumbing report which was send to your company in the 1st week of April and you did nothing.
I made so many calls to you people; you refused my complain and still because I am a reasonable person, I carried on paying my rent and service charges.
I cannot go out for long hours because I have to keep checking containers and changing towels soaked with dirty water coming from who knows where.
How much more should I wait.
You are playing with my mental health, what else do you want from me to get this resolved.
I need my life back.
12, 90 Se19 2qd.

The process for repairs does not work as a repair is closed before it has been completed you then have to re record repair . This can take months before repair is completed the system fails . When you phone repairs the staff do not provide a solution they reply by say they will contact morgan sindall and they either forget or cannot be bothered

Thanks Michael for helping me sort out the visiting parking permit. He is so helpful when I struggle with incorrect information and urgent assistance is required. He helps to contact the right person and sort out for me in his quickest way.

Michael from customer services went over and above to ensure my query was answered. He was polite professional and very informative. I appreciated his advice and support. Thank you

Did not read my complaint fully and so I still have no resolution to the issue caused by scaffolding being erected without notice. The fact that the scaffolding has blocked my TV aerial from receiving a signal has not been addressed. Impossible to speak to MTVH by phone so no chance of rectifying the issue.

Had amazing customer service from Shubh, he was really professional and helpful and really understanding. He has helped me on two occasions with sorting/booking repairs and he is really good at his job. Very happy with the support I received!

We have owned a flat, Flat-24 Portland Square, Raleigh Street, Nottingham.
This property has managed by MTVH. We have decided to sell this flat. Our solicitor has required management Pack from the managing company, MTVH.
This Company has charges us £180 for this certificate, management pack. They say that they will send it 10 working days.
This is called bureaucracy. Nobody can do business in this Country If every solicitor wait for 10days each certificate or each piece of information.
I personally think UK Government should pay an attention towards this kind of unnecessary bureaucracy created by these company. One person will do this job in 5 minutes either on the day or on the 10th day… This is the situation here…
Last time we had a buyer. Since these processes take really to long time. It was over six months that time. In the end our buyer had to give up. That time, we had spent £500 for nothing…. What is the point?

PS: I am not the only who gave you 1 star review.
%29 of 508 people, 147 people have rated your service very poor quality… Is that mean anything you?

12 May 2026
Today I received this e- mail from MTVH.

You raised an online form on 28th April 2026 requesting a management pack. We wrote to you on 30th April outlining our management pack requirements. This clearly advised that the pack would be issued within 10 working days of all the following being received:

Written confirmation of payment
Completed consent to share form
Memorandum of Sale

You provided confirmation of payment and the signed consent to share, advising that Trent Law are acting on your behalf, on 30th April. We responded to you on 5th May to advise that the Memorandum of Sale was not attached as requested on 30th April and that the pack would be released within 10 working days of the Memorandum of Sale being received.

You emailed on 5th May 2026 with the outstanding document. Effectively, our timeframe to issue the pack starts from the aforementioned date. This means that the pack will be released to your solicitor by 19th May 2026.

Today; 19th May 2026.

As MTVH employees promised; They hold us 10 working days to receive Management Pack….
I wonder what they would loose if they have supplied this document, perhaps not on first day, but on second, or even on third day? I would like to remind you that I have paid £180 for this document….
UK Government issues full UK Passport much cheaper than this…..

* Adult (16 and over): £102 online (£115.50 by paper)

PS:
Why do I have to wait 10 working day for one copy of certificate?
What is the point?
Solicitor needs 15 -20 copy of letters or certificate to sell or buy a property…
How are they going to do business?
We have already waisted 2 weeks for this letter…

I still think this is sheer bureaucracy. I have paid £180 for this poor service.
This service does not even worth £18….
Ufuk Tosun

Overall as a company quite slow in responding to anything The onus is on you as the resident to push for anything. Moving everything online just allows MTVH to be slow and non responsive. Trying to contact them on the phone is a lottery, and the fact it takes them a few days to respond via their website says to me you best hope you don't need them in an emergency.

Ishan on the Property Desk went above and beyond to help me. I didn’t have any of the information he needed—only the name of the contractor company that visited my home last year. Despite this, he took the initiative to contact them directly, liaised with the relevant departments, and clearly explained what would happen next.

He also took real accountability by setting expectations and reassuring me that if I hadn’t heard anything within five working days, he would personally follow up. His approach was thoughtful, professional, and incredibly patient. I only wish all customer service was delivered to this standard.

Received a helpful and patient service from Ishan this morning. He tackled my initial query professionally and then offered some further tips.

after so many calls with different staff i had finally call with Tracy she was so helpful and lovely lady who understood my issues and helped me.Thanks

I spoke to a beautiful lady inside and out called Katrina. She was very efficient and knowledgeable to my needs. She made me smile. Actually we smiled together on the subject of Steve. Totally irrelevant of my query today as I’m trying to find my Occupational Therapist and Katrina is sending an email on my behalf. I do feel that Katrina deserves a Costa Coffee one morning just to show appreciation of her dedication 🤩to her workplaceand Customer Care
after the call I was left feeling quite elated. and this is priceless. 🤭🤗💐

Excellent n

Chris A was very patient, very professional and extremely helpful. He updated me on all outstanding repairs as nobody at MTVH had the decency to get back to me or updated me for months even though I kept chasing them via email and by telephone yet I received zero response. Outrageous!⭐️⭐️⭐️⭐️⭐️

Thank you, Shubham, for listening to my concerns and taking them on board. Your responsiveness and professionalism are greatly appreciated.

Unfortunately I moved into an MVTH home from council back in. 2002. I have had nothing but issues and problems with my kitchen and bathroom since I moved in. They have made no upgrades, cupboards are mismatched, glued, reinforced and the kitchen sink has mould around the joins and draws that do not fully open. I was told many times I would be due a regeneration. I am asthmatic and allergic to vinyl and latex. I put my own ceramic floor in over 20yrs ago to help with my health issues and prevent mould and damp as the previous one was hard to clean and vinyl and I have a disability. They finally said I can have a new kitchen, but only if they replace my ceramic floor with a vinyl one. All or nothing? When the cupboards and units are dilapidated? They have now refused to install a new kitchen unless I contact my GP, to get a GP referral letting them know I have this condition. And then what. They will do the work? Disgusting, I have made complaints which have been redirected elsewhere and closed. I refuse to be treated in this manner. My rent is up to date and I despise living in my MHTV home as it causes me nothing but stress.

I had to report some repairs I need doing to my flat and a few days later. I got a call from MTVH asking me to show the photos. Of the repairs which i did it was the property services advisor who I spoken to.
Who arranged for my repairs all to be done at a later date.
My experience of reporting my repairs to MTVH is really good one.As was the customer service so all good.
Cheers. ..

This housing association is an absolute joke, I am writing this on behalf of my family as they don't need anymore problems from these charlatans. They have had court proceedings against them, they settled out of court to get rid of the case but just to ignore court ruling and go back to their old ways. There has been no heating or hot water for three years only using emersion heater.

MTVH has provided very good customer support service to me, and really understands individual's demands. Thank you very much to residents Customer Support Team for all their cooperation.