Metropolitan Thames Valley Recensioni 

I would highly recommend MTVA their staff are very
Professional and informative..I spoke to Shane recently
who was very good and extremely helpful with the problem I have and pointed me in the right direction and
route I have to take.. I appreciated all his information
and the care he took in listening to me..thank you Shane.

“I called the MTVH last week regarding blocking sink issue, and a female representative repeatedly ignored me, claiming she’d taken my case and moved me forward—when in fact she never did. Thankfully, Chris from customer service stepped in via video conference and resolved my problem promptly and with great kindness.

Chris who handled my repair call was brilliant! He listened to my issue and addressed it as best as he could. He was understanding and helped me feel heard. Thank you for the fantastic customer service!!

The fitters came and did a good job . They needed an extra part witch they did not have so Chris has arranged for the part to be fitted tomorrow, I am well impressed with the quick turnaround Thankyou MHT.

I have lived in my property for 31years come September, I have asked about a new bathroom which has not ever been updated,now I learn we will not get a new bathroom until 2027/2028 how can that be

Consistent low standards by contractors employed by MTVH by Cleanscapes Dorking
Communal bin areas full of maggots & food debris,communal walls & doors never seen a clean door glass front & rear filthy dirty.
The general area is covered in pigeon droppings its disgraceful considering what residents pay for this within the service charges.
Contractors do as little as possible & Gold medal to MTVH for employing the worst company Cleanscapes super low standards

Worst housing association ever! Snakey, greedy robotic like idiots that care for money. If its money they will turn up at your door with threats. If its repairs you wait for 2 weeks maybe longer and dont see one in sight. Lived in a metropolitan thames valley property for 13 years. They have been getting UC deductions but they dont know where its gone so in their eyes you havent paid it. So they ring you send people knocking on your door. Waving eviction. Putting the fear factor in you. They will bring up their contract when it suits them how you follow it but they breech their own contract and expect you to stick to it. Everything is your responsibility apparently. Thats all I get told. They made repairs and make bodge jobs. Then wonder why the repair has broken again. They'd rather make quick fix jobs that jobs that require harder work and longer with more supplies etc. Had alot of issues with them in 13 years and now this just tops it. Losing money and claiming they ahvent received it. Who knows if they have or haven't and just saying that. Its black and white on UC but funny how theres no trail of MTVH

unhelpful, unfriendly to point of obnoxiousness. unfathomable why this organisation should have the status of „charity“. they seem to answer to know one. their threatening behaviour says it all.
Obviously this does not apply to everyone employed there (or on loan, or consultant, or outside contractor); vast majority however IS ..

Unfortunately i deleted my my last review by mistake..I have had nothing but grief over the past few years from MTVH ..albeit due to serial complaints from a vindictive neighbour who has a vendetta against me...i was not believed on any account as she is female and "vulnerable"..Regardless of my own mental health issues which are chronic..MHTV have the audacity to say they support tenants with mental health issues ...utter tosh.They exacerbated the situation and made it ten times worse for me ..i firmly believe that this is because i an a white male...and that women are believed simply because they are women and the man stands no chance..Also i firmly believe i have been discriminated by MTVH many times over the years simply because i an a man .and yes,i have everything documented from over the past few years to back up my case should i need to .....on another tangent they neglect their properties to the extreme..I would have given zero stars i i could..

Last year I raised concerns about my neighbours back garden and the Bamboo that has crossed over in to mine and come up through my shed and my astro turf ruining it completely. Housing officer came out 3 weeks ago to take pictures and was supposed to get back to me within a week and I found myself ringing up 2 weeks later and asking for a reply which is not a satisfying answer ...so will sit waiting kn an update.

If I could give it -10 I would

Avoid like the plague this is the most horrid housing association I cannot stress that enough customer services is amazing because they have to put up with all the managers and the other staff who are meant to be doing their jobs crap .. The whole staffing system needs to be changed absolutely cannot stress avoid like the plague The most unprofessional staff there are no morals in this housing association corrupt to the core if only I could put down how I really feel the management should be named and shamed all over every social media site … stuck with them until I saved enough to leave this cult

Katrina,the lady I spoke to with regards to reporting several problems was great. I felt she actually listened. In future if I could just deal with her that would be great. As to whether anything is actually dealt with that's another story and nothing to do with the lovely Katrina.

I felt like I received a very good service and felt listened to and problem was resolved

I spoke to Kacie of your customer service today and she was very helpful, kind and extremely diligent in order to solving the issue for me.

I spoke to Josh - he was very polite,helpful and patient. He explained everything very well and sent me the information I required. I was very pleased with how he assisted me.

I would like experience with MISS.CLAIR WAINWRIGHT who is working in Metropolitan Thames Valley and I am extremely happy with her job ,including her commiunication,perfect manner ,hope her job is promote year to year.

Thanks

Dr.Fardin Afshar

I am so happy ☺️ with the response received this afternoon by a young gentleman on the property desk Chris A he was kind caring genuinely an absolute pleasure to speak with receiving the letter we had was quite frightening as we lost my dad in September 2025 but Chris reassured us there was nothing to worry about ty so much for ur help 5 🌟💯 just for u ty

It’s just impossible to deal with MTVH, they take weeks or even months to reply anything, always lying about the 10 business days maximum time for replies.

I’m trying to do Staircasing with them, and I’m just discovering issues after issues! The building doesn’t have EWS1 form or even FRAEW! They are delaying my deed of certificate too, which is my right since 2022.

Also, any ticket you open, they will close it as soon as they answer, making it forbidden for you to reply! As soon as you reply the ticket, it says it’s already closed! This means you need to wait weeks again for a follow up!!!

Do never buy anything with this company!!!

Avoid if you value communication and basic maintenance

I honestly can’t recommend MTVH.

The biggest issue is the complete lack of communication. Essential items such as lifts, entrance doors and car park gates are left broken for weeks on end, with little or no updates for residents about when they will be repaired.

The fire alarm is constantly going off, causing unnecessary disruption and stress. This has become a regular occurrence rather than an isolated issue.

Trying to contact someone is almost impossible. When you finally get through, you’re passed from one department to another without anyone taking ownership of the problem. If you use their online portal, you can expect to wait days for a response, if you receive one at all.

Overall, it feels like MTVH has very little regard for its residents. There seems to be no urgency in resolving issues or keeping people informed. As long as they’re receiving their money, residents’ concerns appear to come second.

Very disappointing service, and I wouldn’t recommend them based on my experience