Appalling negligence - warning…
I am writing this to warn others about the shocking lack of basic skill and care from MS Tyres.
I called them out for a flat tyre. Their fitter inspected my old tyre, found zero punctures, and told me it was perfectly fine and to keep it as a spare. Despite this, they sold me an expensive new tyre suggesting it would be safer.
By the next morning, the brand-new tyre was completely flat to the rim. When the same fitter finally returned for a second visit, they diagnosed the actual issue: a structural crack on the inner side of the alloy wheel. The same fitter completely failed to check the bare wheel in the first instance —which was fully exposed right in front of them—and recklessly mounted a new tyre onto a broken, unsafe wheel.
To make matters worse, the fitter on the second visit couldn't even remove the wheel to put my original tyre back on because the bolts had been completely over-tightened or cross-threaded during the first visit. My car is now completely immobilised and left in a dangerous condition.
When escalated to customer service, they refused a full refund, falsely claiming the flat and misdiagnosis was my fault and trying to make excuses for their fitter's lack of basic care, attention and safety.
This is gross negligence and a total failure to provide a service with reasonable care and skill. I am reporting their unsafe practices to Trading Standards. Avoid this company at all costs.