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Scopri cosa dicono le persone

Valutata 1 stelle su 5

signed up on this terrible site over a year ago, cancelled my account and asked them to sending me emails. i get on average 10 to 20 emails every day, i have made contact with them again and asked t... Leggi di più

Valutata 1 stelle su 5

Do not use this site Will not send you money back even if states on there on own website any remaining funds after self exclusion will be sent back 22 emails later and they are all absolutely useles... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

CompIete rip off. Everyday you get text messages giving you bonus money if you deposit x amount. Sometimes appearing very generous. They changed the amount you must wager to withdraw any bon... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ridiculous to contact customer services to cancel wagering requirements all the time. When bonus balance hits 0 it should be cleared straight away. One bonus added to another gives you high amount you... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Casinò o centro scommesse online

Scritti dall'azienda

Mr Spin first opened his online casino doors for players to enjoy in 2016. As the sophisticated fellow he is, Mr Spin offers players the ideal place to relax and enjoy some great games and casino bonuses in a fun and safe environment. Mr Spin is a mobile-only casino, based in the UK, that specialises in developing a range of fun, exciting, and exclusive slots games. As the home of the no deposit bonus, every new Mr Spin player receives a completely free bonus, without having to deposit a penny! What's more, Mr Spin develops all of their games in-house, meaning players won't find their fun-themed titles anywhere else, they won't find their massive progressive Jackpots anywhere else, and they won't find their multiplier mini-games anywhere else! Mr Spin offers unrivalled deposit boosts, free bonuses, and regular prize draws.


Informazioni di contatto

1,4

Pessimo

TrustScore 1.5 su 5

787 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Unscrupulous casino

I actually managed to win 140.00 here but due to wagering, I ended up with the grand total of 59 pence. Mmm, strange when you are trying to wager you win loads at start and then the wins completely dry up. However,cad I only deposited 10.00 I requested this back plus the 59p and the questions I got asked were unbelievable. Like what's the make and model and serial number of the phone used. Cs said this was a legal requirement, when I said that the police would take a dim view of this, she changed her approach so what does this show about this site. I wont be depositing again and doubt I will see my withdrawal again. Beware at all costs

16 novembre 2020
Non scritta su invito
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Risposta di MrSpin

Hi Karen,

Sorry to hear you are unhappy, like many casinos we do have wagering requirements on free bonus. At Mr Spin, this is 20x. There is no wagering requirements on players own deposits.

In regards to the security questions you were asked, this is a legal requirement. We do ask account specific questions that only the account holder would know.

Should you require any assistance our Contact Centre team are available by calling 01384 884466.

All the best,
Mr Spin

Valutata 1 stelle su 5

Complaint about Mr Spin

I have just tried to use the SMS number 89910, sent by Mr Spin in a reply to my previous review, but find that I will be charged for sending a message to this number. I want to know how much I will be charged? Additionally, the fact that I am expected to pay to stop messages from a service I did not ask for in the first place is very wrong. Please explain Mr Spin?

14 novembre 2020
Non scritta su invito
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Risposta di MrSpin

Hi There,
We're sorry to hear you are unhappy.
Any charges occurred by sending the SMS is down to your network provider. Alternatively, our Contact Centre team are available 24 hours a day by calling 01384 884466 or we do have a 24/7 Live Support option.
Hope this helps.
All the best,
Mr Spin

Valutata 5 stelle su 5

Give them a try

All these negative reviews I was a little scared to try them but I have had no problems with this site fast payouts and honestly nothing bad to say, all these negative reviews it’s a slot game it’s all by chance you can win like every other casino games out there don’t put this company down by your petty loss but in a nut shell your company is great 😊

12 novembre 2020
Non scritta su invito
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Risposta di MrSpin

Hi Daniel,
Thank you so much for your fantastic feedback and the 5* review! It's great to see you are loving the games! Congratulations on your winnings! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/pocketwin/
Best wishes,
Pocketwin

Valutata 1 stelle su 5

Type into YouTube "mfortune scam" thank me later

If anyone thinks people are lying on here or just sore lose then try typing into YouTube "mfortune scam" this will show anyone who doubts peoples reviews. It's a scam and more and more people need to see the video. It's all to do with the wagering requirements. That's the scam. Thank me later and spread the video far and wide :)

10 novembre 2020
Non scritta su invito
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Risposta di MrSpin

Hi William,
Sorry to hear you are unhappy, like many casinos we do have wagering requirements on free bonus. At Mr Spin, this is 20x. There is no wagering requirements on players own deposits.
This is fully outlined in our terms and conditions please see below:
https://www.mrspin.co.uk/our-terms/terms-and-conditions/
Should you require any assistance our Contact Centre team are available by calling 01384 884466.
All the best,
Mr Spin

Valutata 1 stelle su 5

Joined as part of a cashback offer…

Joined as part of a cashback offer through the website topcashback. Deposited and played through the amount required.
Mr Spin did not honour it, giving two conflicting excuses for not doing so.

28 ottobre 2020
Non scritta su invito
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Risposta di MrSpin

Hi Aran,
We are sorry to hear to hear you unhappy.
In this case you would have to speak to TopCashBack directly to resolve your query.
Hope this helps.
All the best,
Mr Spin

Valutata 1 stelle su 5

Disgusted to say the least.

Disgusted to say the least.
I've waited since September to have my winnings and tonight find out the withdrawal of 13000 was voided and I'm banned after weeks of being told everything was in order etc

24 ottobre 2020
Non scritta su invito
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Risposta di MrSpin

Hi There,
We are sorry to hear this.
Unfortunately we cannot access accounts on this platform, please contact our support team so they can assist you with this query.
Our Contact Centre team are available 24 hours a day by calling 01384 884466, or you can request help from within your game menu.
All the best,
Mr Spin

Valutata 1 stelle su 5

No help

Been playing as normal then I won £40 after I had played the requirements before I could withdraw send over my details and got the worst speaking lady on the phone could not be arsed to help them it come out that someone has made an account in my name they have send there own detail ( a woman’s ) and they told me on the phone I had done it even been a woman in my lift so I lost out on my winnings won’t be using this site no more

14 ottobre 2020
Non scritta su invito
Logo di MrSpin

Risposta di MrSpin

Hi Kieran,
We are sorry to hear your withdrawal has been voided.
It’s not the case we won’t give you your withdrawal unless terms and conditions have been breached or you were unable to provide valid ID.
This is fully outlined in our terms and conditions please see below:
https://www.mrspin.co.uk/our-terms/terms-and-conditions/
If you need assistance with your withdrawal our Contact Centre team are available by calling 01384 884468.
All the best,
Mr Spin

Valutata 1 stelle su 5

Poor commitment to responsible gaming

Poor commitment to responsible gaming. Mr Spin have not removed the reversal of withdrawal option, in spite of the very clear guidance from the Gambling Commission on this and all other casinos I have played at implementing this immediately. They claim that they are working on it, yet I fail to understand what is taking so long when everyone else seems to have managed it. Taken alongside the maximum withdrawal limit of £200, I think this shows that they want you to spend all of your money with them and are not keen on you withdrawing at all. I have tried to complain to them directly but have been sent round in circles, I'm fairly sure that they know what they are doing is out of order but don't want to admit as much.

9 ottobre 2020
Non scritta su invito
Logo di MrSpin

Risposta di MrSpin

Hi Charlie,
We are sorry to hear you are disappointed. We are aware the Reverse Withdrawal option is available on our app, we are allowed time to implement changes as required. We do state in our terms and conditions that the maximum that can be withdrawn from a free bonus is £50. This of course doesn't apply to winnings from your own deposits, which can be requested surplus of £200 in separate increments. Please see the terms and conditions below.

https://mrspin.co.uk/our-terms/terms-and-conditions/

For further assistance our Contact Centre team are available by calling 01384 884468. If you do feel you need some help with your gaming, we have lots of responsible gaming tools available at https://www.mrspin.co.uk/our-terms/responsible-gambling/
All the best,
Mr Spin

Valutata 1 stelle su 5

In reply to my earlier message I had an…

In reply to my earlier message I had an account which by your own terms and conditions should of been shut because it has been inactive for over 12 months, I'm sure it was one of the many other sites the company operate and not Mr Spin, anyways I was told I am not eligible for the free spins that I won £60 from but you have also taken off me the £30 I have won from my refer a friend promo your ethics are below par and I would suggest people stay away and play different casinos

6 ottobre 2020
Non scritta su invito
Logo di MrSpin

Risposta di MrSpin

Hi Dan,
We are sorry to hear this.
Unfortunately we cannot access accounts on this platform, please contact our support team so they can assist you with this query.
Our Contact Centre team are available 24 hours a day by calling 01384 884466, or you can request help from within your game menu.
All the best,
Mr Spin

Valutata 5 stelle su 5

So many negatives comments 😬 I've…

So many negatives comments 😬 I've never had a problem with Mr spin, I've just withdrew £50 hopefully not to long b4 if hits my account 😁 I do suggest people read terms and conditions tho on bonus spins winnings before slagging off the site, just saying, but each to there own, 🙄

22 settembre 2020
Non scritta su invito
Logo di MrSpin

Risposta di MrSpin

Hi Gould,
We are sorry to hear you have only read bad reviews, there are lots of good ones out there too.
However we are really pleased to hear you are enjoying our games! All of our games are unique to our brand as they are created in house, so you won’t find them anywhere else!
All the best,
Mr Spin

Valutata 1 stelle su 5

Absolutely disgusting site

Absolutely disgusting site, you need closing down by the gaming commisions, just joined your so called site played £40.00 and it just took took took, played roulette covered 31 numbers and it found the one without cash on 7 times out of 8 these are not gaming sites but RIP off sites , resolver needs to be involved with this site, I'm absolutely fuming, I dont mind playing but to get fair play is an understatement for this so called mr spin site , stay away guys they will fleece you of your money

12 agosto 2020
Non scritta su invito
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Risposta di MrSpin

Hi Shane,

We are sorry to hear of that and can assure you that this is not the case.

We are an authorised and regulated casino, therefore all our games are tested before being released.

We do use a random number generator so, unfortunately, it can sometimes be the case that you have a losing run.

Wins can never be guaranteed, it’s all down to luck.

Best of luck,

Mr Spin

Valutata 1 stelle su 5

Keeps sending me spam texts

Keeps sending me spam texts, I’ve never used mr spin or any other gambling app so I’ve no idea how they have my number
I’ve forwarded the text and reported them to the ICO

8 agosto 2020
Non scritta su invito
Logo di MrSpin

Risposta di MrSpin

Hi Phillip,
We are sorry to hear this.
We would only send SMSs to a phone number an account is registered with.
Unfortunately we cannot access accounts on this platform, please contact our customer service team so they can advise you further with this query.
Our Contact Centre team are available by calling 01384 884468.
All the best,
Mr Spin

Valutata 1 stelle su 5

Worst gambling app ever

Worst gambling app ever I deposited 5 quid and got 60% bonus then lost so I deposited another 3 then won 25 quid so thought bonus I'll take that then it said win 145 quid before I could take out it, absolute Rob dog con men don't waste your money on this rubbish. I put my own money in and can't take it out when I win . these people want shutting down end of the day u may as well say yes u can have a bonus but if u win u can't have it so just stick your bonus what's the point in having it. U had my money out of my bank but because u had a bonus attached to it I can't withdraw when I win. Steer clear everyone

6 agosto 2020
Non scritta su invito
Logo di MrSpin

Risposta di MrSpin

Hi Stefan,
Sorry to hear you are unhappy, like many casinos we do have wagering requirements on free bonus. At Dr Slot, this is 40x. There is no wagering requirements on players own deposits. Should you require any assistance our Contact Centre team are available by calling 01384 886435.
All the best,
Dr Slot

Valutata 1 stelle su 5

Worse gambling app in the world had 210…

Worse gambling app in the world had 210 pound In bonus said deposit 41.00 to withdraw bonus so I did still couldn't withdraw won another 50 said deposit 2_ to withdraw so I did then said I could take out my 24 but bonus would be affected so I bit the bullet and took my 24 then lost all my bonus an absolute joke of a company

27 luglio 2020
Non scritta su invito
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Risposta di MrSpin

Hi Richy,
Sorry to hear you are unhappy.
Like many casinos we do have wagering requirements on free bonus. At Mr Spin, this is 20x. There is no wagering requirements on players own deposits.
You have to reach your wagering requirements for your bonus credit to become cashable.
Should you require any assistance our Contact Centre team are available by calling 01384 884466.
All the best,
Mr Spin

Valutata 1 stelle su 5

scandalous

long story cut short I played game of the month I wagered my winnings so I could draw out the money proceeded to draw out the money get a text message the next day asking me to contact support and get told my winnings have been voided apparently I've got another account, so I've put their theory to the test I've tried to create another account and comes up saying "these details are already in use" so it's not even possible to have multiple accounts, after reading previous reviews I was sceptical anyway and glad I didn't deposit anything because imagine if I did and won say 500.00 for them to turn around saying they have voided it stay well clear sky bet and paddy power are the places to be folks.

23 luglio 2020
Non scritta su invito
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Risposta di MrSpin

Hi Danny,
We are sorry to hear your withdrawal has been voided.
It’s not the case we won’t give you your withdrawal unless terms and conditions have been breached or you were unable to provide valid ID.
This is fully outlined in our terms and conditions please see below:
https://www.mrspin.co.uk/our-terms/terms-and-conditions/
If you need assistance with your withdrawal our Contact Centre team are available by calling 01384 884468.
All the best,
Mr Spin

Valutata 1 stelle su 5

Absolutely terrible experience with #Mr…

Absolutely terrible experience with #Mr Spin!! I spent so much money on this gambling app, I won and I had already sent all documents and bank statements phone bills EVERYTHING!! Be prepared to fight for your money if you win! I would one hundred percent avoid this company and the have other mobile gambling sites so just do a quick search before. I did end up getting my money but that was after contacting the gambling comishion, and I will still be going ahead with my complaint BTW Mr spin since you have no complaints process!

8 luglio 2020
Non scritta su invito
Logo di MrSpin

Risposta di MrSpin

Hi There,
Sorry to hear you are unhappy. Its not the case we wont give you your withdrawal unless terms and conditions have been breached or you were unable to provide valid ID.

In regards to our complaints procedure, please see below;
https://www.mrspin.co.uk/our-terms/complaints-procedure/

Should you require any further assistance our Contact Centre team are available 24 hours a day by calling 01384 884466.
All the best,
Mr Spin

Valutata 1 stelle su 5

Absolutely shocking experience

Absolutely shocking experience. DO NOT USE THIS SITE. My partner won £60, she's used this site for around 2 years+ and never had such a despicable experience than we have had today. They are refusing to pay out due to the phone number that is registered to the account being an old number. A number that hasn't been active for over a year. She has all other kinds of proof of her identity but they flat out refuse to pay or give a refund of the funds we paid into despite the fact she has pumped alot of money into the site in the time she has used it. Customer loyalty is not something Mr spin values. Yet apparently that's legal conduct. She has paid for a service but aren't entitled to the winings because she changed her phone number.... Something many people do on a very regular basis, she however does not but that is of little concern to these thieves.

7 luglio 2020
Non scritta su invito
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Risposta di MrSpin

Hi Dale,

We are sorry to hear your partner is unhappy, as a standard we do advise 1 working day for withdrawals to reach our banking team.
During the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used.
As we are a mobile casino, our main form of contact would be via the number entered upon registration, we appreciate mobile numbers can change, so we do offer our players the chance to update mobile numbers using in the ingame menu.
To discuss this further please encourage your partner to contact us on 01384 884466.
All the best,
Mr Spin

Valutata 1 stelle su 5

This is dodgy nasty company

This is dodgy nasty company
They withdrew £5 from my bank account fraudulently. I've never even used this company.
They had my email address and phone number and address. I did register but never even played one game
God knows how they withdrew the money. Nasty fraudulent company.

1 luglio 2020
Non scritta su invito
Logo di MrSpin

Risposta di MrSpin

Hi Amanda,

We are sorry to hear this, we are unable to draw funds on behalf of the player, deposits can only be made by the player logging into their device using personal details used to register the account.

Should you wish to discuss this further our Contact Centre team are available 24 hours a day by calling 01384 884466. You can request help from within your game menu, or text the word ‘HELP’ to 89910 and one of our team will call you back. All the best, Mr Spin


Valutata 1 stelle su 5

Awful

Awful!
Not had a phone contract for over 3 months but still asked for the latest bill which I did send, albeit it was form March! Sent other items of ID to prove who i am including bank statements which show my method of deposit is with a debit card.
And while all this is going on the still continue to send me free bets and offers which they fully know I can not win on!
I Really enjoy using Mr Spin but this is absolutely silly.
I hope someone reply’s to my email ASAP and can get this resolved for me.

Steven

30 giugno 2020
Non scritta su invito
Logo di MrSpin

Risposta di MrSpin

Hi Steven,
We are sorry to hear you are unhappy with the identification request.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.
We aim to reply to emails in 24hours.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 884468.
Best wishes,
Mr Spin

Valutata 1 stelle su 5

Mr spin is a complete con unlike any…

Mr spin is a complete con unlike any other casinos it lures you in with free spins after you deposit & then allows you to win nothing wagering £20 got 100% match so played with £40 won £1500 got £50 complete waste of time & a con cant beleave they are allowed to operate dont wast your time also any jackpot winners out there🤣🤣🤣

29 giugno 2020
Non scritta su invito
Logo di MrSpin

Risposta di MrSpin

Hi Chris,
We are sorry to hear you are disappointed. We do state in our terms and conditions that the maximum that can be withdrawn from a free bonus is £50. This of course doesn't apply to winnings from your own deposits. Please see the terms and conditions below.
https://mrspin.co.uk/our-terms/terms-and-conditions/
For further assistance our Contact Centre team are available 24 hours a day by calling 01384884466, or you can request help from within your game menu.  
All the best,
Mr Spin

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