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Scopri cosa dicono le persone

Valutata 5 stelle su 5

This is my second time using Mrs Muscle and they are honestly a wonderful, non-judgemental, efficient, lifesaver of a team. I'm a single middle-aged lass with health issues who lives alone with my bel... Leggi di più

Valutata 5 stelle su 5

Mrs Muscle Cleaning made the whole process easy and stress-free. We had very short timeframe to organise everything for our move but they responded quickly to my emails and helped arrange an End of Le... Leggi di più

Valutata 5 stelle su 5

I just want to personally thank Mrs Muscle Cleaning for her hilarious social media content over the last few days, its had me in stitches! I’m shocked by how unhinged, entitled and unreasonable s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jayne and her team did the most amazing job for us. Our new property had been "cleaned" prior to Mrs Muscle arriving and the difference between the two cleans were chalk and cheese. They cleaned to my... Leggi di più

Dettagli dell'azienda

  1. Servizio di pulizie

Scritti dall'azienda

You can count on Mrs Muscle Cleaning to not only meet, but exceed all your needs and requests. We specialise in End of Lease, Hoarder, Deep Industrial Cleaning, Deceased Estates, Pre and Post sale cleaning. We have the experience and skills necessary to tackle just about every type of job that comes our way. With Mrs Muscle Cleaning, you know exactly what to expect – professionalism, efficiency, and exceptional results. If you’re searching for cleaning services in Melbourne, then you’ve come to the right place. We specialise in end-of-lease cleaning, hoarding & Deep industrial cleaning, spring and deep cleaning and those difficult cleans that other companies don’t want to do. With our end-of-lease service, we provide a bond-back guarantee! Our team can maintain the highest standards of quality with the help of our proven methodology. We are qualified to provide the best results with reasonably priced packages. Our efficiency and attention to detail make us stand out from the crowd! With our specialised team, we can also provide deep cleaning services to reach the places you might have missed. We have a variety of bonus services from oven cleaning to air ducts. Our team takes pride in delivering the highest quality house cleaning Melbourne has to offer. So, let us help you make your space shine! Mrs Muscle Cleaning offers cleaning services in Melbourne, including but not limited to - South East, Peninsula and Gippsland. Located in Officer, we are easily able to service areas such as Berwick, Beaconsfield, Pakenham, Officer, Narre Warren, Cranbourne, Drouin, Moe, Trafalgar, and Morwell.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

161 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

NEVER AGAIN

1. They gave the wrong bank details for the deposit, twice.
2. They didn't recognise the deposit when they finally provided the right account, and cancelled my service.
3. They offered to do it a day later and generously took $50 off the price, even though I had to pay an extra rent because I couldn't hand the keys back in time.
4. They didn't clean items that were in the quote.
5. They offered to come back in a week to finish the job. So I could pay another $400 and not return the keys?
6. They offered to write a letter to the agents saying why I didn't have to clean particular items to a high level because I had been a long term tennant.
7. BEWARE of what items are not listed in the quote. They exclude a lot of items.
8. For over $700 for an end of lease clean, I expected never to hear from the cleaners or the real estate agent ever again. But I had to endure back and forth phone calls and emails for days afterwards.
9. NEVER AGAIN.

8 luglio 2022
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Risposta di Mrsmusclecleaning

Dear Barbara,

Thank you so much for your review, although it took us some time to find it as your booking was almost 8mths ago!!!

We appreciated you bringing the error regarding the booking deposit at the time and it allowed us to ensure we develop a far more robust system to ensure this doesn't happen again so thank you.

After searching through our communication, the only thing that we missed were some cobwebs on two light shades.

The rest of the items that your agent was not happy with was Mould in the premises, which we were not qualified to remove, external cobwebs and windows which were not in the quote nor requested (even though our terms and conditions advise if you need them you must request them), and you had damaged the carpets at the premises.

These items are never included as standard for any end-of-lease cleaners, so we are grateful that you have bought attention for future clients that they must read the list that is provided to them, as it is very important to ensure that as the client, you read through the information provided to you at the start of your booking to ensure it all runs smoothly.

We did try to help you with your agent for the carpets, but it seems that this assistance was not respected or wanted, unlike the other five star reviews we have received for exactly the same matter, and we were able to successfully help these clients obtain their bond back. When we followed up with you 8mths ago regarding your carpets, your last response to us was that you have not taken our assistant and 'I gave them $200 to make it go away'.

Sadly, responding to your last matter, if you damage your premises or fail to read through our terms and conditions, it is likely you may need to deal with your agent again.

As you will see, reading through our reviews, all those who read our terms and conditions carefully, had a stressfree, easy, smooth end of lease clean service, and those that fail to read the terms and conditions don't. It's why we can't stress enough to our clients, that you must read our terms and conditions, and if you do....your service will be easy.

Thank you again for your review for your end of lease clean from 8mths ago, have a wonderful 2023.

The Mrs Muscle Team

Valutata 5 stelle su 5

A Professional Cleaning service.

The Mrs Muscle team, took a relative's cluttered and unlivable house and transformed it back into normality in a single day! What looked like an insurmountable task to me, was completed with thoroughness, care and kind discretion and professionalism. The house was a 2 and a half bedroom suburban dwelling, that they tackled with a team of 6 conscientious and thorough staff.
I am very happy that I chose this team.

8 gennaio 2023
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Valutata 5 stelle su 5

I used Mrs Muscle for a end of lease…

I used Mrs Muscle for a end of lease clean. The communication was great and they arrived on time. I was very impressed with the end result. The house was very clean. Don’t go for the cheapest cleaners go with the best. Highly recommend.

4 gennaio 2023
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Valutata 1 stelle su 5

Over charges more than is quoted

Over charges more than is quoted, zero communication re extra charges till after the clean. Couldn’t get new tenants in till weeks after due to insurance inspections etc. Will blame us for not notifying them immediately that it still stinks like urine, carpets were supposed to be steam cleaned. Less than satisfied. We didn’t know till new occupancy and has refused acknowledging sub standard clean. Really disappointed has no honour of word.

27 novembre 2022
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Risposta di Mrsmusclecleaning

Hi Joel,

Thank you so much for your review, and whilst we are saddened that you feel you have not had a good experience with Mrs Muscle, we feel we need to flesh out your review a little.

On 15th November we were asked to quote on your property and arranged to attend on Friday 17th to view the works required. As this was an eviction clean, the length of time needed and therefore cost is almost IMPOSSIBLE to determine without seeing the home.

We were however, advised by your agent who was managing the property on 17th November (prior yo attending) that you wished to go ahead without the in person quote and wanted a rough estimate, which we provided on the knowledge this was a three bedroom two bathroom home. Baring in mind, this was an eviction clean, not a standard vacate clean so standard rates cannot apply.

On arrival, there was an additional living space that we had not been advised of that increased the cost of the estimate. We contacted your agent immediately by phone and discussed with her the necessity to increase the estimate and was approved to continue. If your agent did not pass on this communication to you, then I can only apologise on their behalf but our communication remained transparent throughout.

We completed the works, satisfactorily according to the agent sent our invoice, and continued on our way.

We then received an email from the agent on 30th November requesting why we had charged above our estimate, to which we replied (as above communication) that the home was larger than advised therefore the invoice is reflective of this.

The agent forwarded this communication to you, to which you did not respond nor pay the invoice. Despite repeated reminders our invoice remained unpaid, and there was no communication from you at all that you were unhappy with our works….until today - more than four weeks later, and only because we have taken a firm stance on the non payment of the invoice.

It’s clear from the above review, that the home has been retenanted, which would have been unable to happen if we had not cleaned it prior to their entry, and to a standard that is acceptable. At no point have we received any communication throughout this process that you were unhappy with our works - until today ⬇️

Today, more than four weeks after we completed the works, we sadly, (as is common practice) issued a notice that if the invoice remained unpaid, collections would need to commence, and your response was to leave us the above review.

I understand as a landlord your frustration. When tenants leave a home in a poor condition, and the process that you have to encounter to remove them it is a situation that would make you angry. However the anger is displaced.

Our honour remains in place as we communicated with the agent (who engaged us) all the way through the process and responded to your one and only email communication within 4hrs. We updated you and your agent twice. Once on the day, and once via email the reason for the increase, and our work allowed you to tenant the home.

As with anything, e.g if you take your car to the mechanic only wishing for brake pads, but it needs discs you have to pay for the additional work, if you go for a check up at the dentist, but you need a filling, you need to pay for the additional work, or you go to the barber for a trim, but want the beard, it can’t be included for the same price. Cleaners are allowed to amend their service charges if the information given to them before the work commenced is inaccurate.

We hope that despite the above, there is a positive lesson to learn. For an accurate, firm, unchanging quote, service providers need to see the work to do this. I hope that in the future, you will allow this to happen to prevent the same scenario occurring, and hopefully you will pay invoices in a timely manner that means the same service providers do not need to engage any further forms of collection in order to be paid.

Have a wonderful day
Mrs Muscle Team

Valutata 5 stelle su 5

Beyond expectations!!!

I have been following MrsMuscleCleaning on IG for a while now and I knew I had to get them to do a spring cleaning.
So got in touch and from the quote to today when they came the comms have been great and very transparent, which is very much appreciated.

Today they came and I had realistic expectations since we’ve lived here for over 20years. So didn’t expect much for my oven, some walls and the silly tracks on my windows!!!

Well the angel squad, that’s who they are to me forever more, went above and beyond my wildest cleaning dreams and expectations!!! My oven is now as clean as the first day I got it 🥹!!!

Their attention to details and commitment to do an excellent job was superb!!!

Their time spent and money is worth every bit!!!

My only regret is that I didn’t get them here sooner!!! But from now on my only yearly gift request will be MrsMuscleCleaning services.

Thank you my angel squad 🫶🫶🫶

14 dicembre 2022
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Risposta di Mrsmusclecleaning

Dear Celica,

Thank you so much for wonderful review, and thank you so much for trusting us with your home, we are thrilled that you were happy with what we achieved!

We can wait to see you in 2023 for your Christmas present ;p

Mrs Muscle Team

Valutata 5 stelle su 5

Professional

Professional, efficient & helped me get my entire bond back. Highly recommended for end of lease clean.

7 dicembre 2022
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Risposta di Mrsmusclecleaning

Hi James,

So glad we could help you get your bond back, thank you for being a wonderful client 💜

Mrs Muscle Team

Valutata 5 stelle su 5

Compassionate, Professional, Highly Recommended.

I reached out to Mrs Muscle Cleaners after moving to Gippsland from the CBD with a mammoth job. Due to a shonky rental in North Melbourne my home’s entire contents had been completely covered in invisible toxic mould that has made me, my partner and my room mate very sick.

This job was huge. Every single item had to be unpacked from boxes, sorted, and then wiped down with white vinegar before it could even be brought inside for us to sort. Members of our household have been literally hospitalised because of the state of our things (with a shady landlord to boot). I’m not being dramatic when I say I was hysterical about what to do.

I knew we needed help and so I reached out to the Mrs Muscle team. After a very friendly and understanding phone call with Jayne she sent out two ladies, Tracey and Lee, to accomplish this mission impossible.

Tracey and Lee managed to completely turn the situation around. They literally wiped down an entire households worth of stuff. They were professional and empathetic the entire time and I literally don’t know what I would have done without their help. They arranged for skips, liased with laundry pick up and managed to do it all quickly and efficiently. Jayne was also extremely kind to us and gave us a discount when we surpassed the original time estimate for the job.

Lovely, personable, people with a real dedication and care to their work. All members of the team are talented and professional in what they do.

If you have a complicated job and need a little help as well as understanding and empathy. Contact Jayne and her team at Mrs Muscle cleaning.

1 dicembre 2022
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Risposta di Mrsmusclecleaning

Well Kiri,

What can we say! This was a job to challenge us, but we are a sucker for those in need, and my word did you need us!!

We are so very happy that we were able to help you get some normality back to your life, and thank you so much for trusting us with your personals, valuables and everything in between.

We would love to help you anytime in the future ao please reach out if you need us (hopefully not though ;) )

Mrs Muscle Team

Valutata 5 stelle su 5

Very professional, helpful and though!!!

Jayne and her crew did an amazing job with my end of lease clean. They arrived on time and were very though. Jayne's extensive knowledge also saved us thousands of dollars and ensured us our bond back.

27 novembre 2022
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Risposta di Mrsmusclecleaning

Hi Karen,

Thank you so much for your wonderful review, and for posting that we were able to use our expertise and wealth of knowledge to help you save money in the process of moving out. We aim to offer and all over service, not JUST a clean, and we are glad we were able to do this for you 💜

Mrs Muscle Team

Valutata 5 stelle su 5

PHENOMENAL SERVICE

PHENOMENAL SERVICE. Jayne and her team completed an exit clean for me today while I was on a work trip and having used cleaners (at diff companies) previously, the anxiety of coming home to a poor job is the worst feeling. I was pleasantly surprised when I showed up to a sparkling clean like new home. It looks as good as the day we finished building it! Absolutely perfect, every nook and cranny was cleaned and the small details that no one thinks of were done to perfection. I am embarrassed to say I didn’t leave the house in the best condition because it was a quick move and we barely have unpacked or had time to go back and clean because we are new parents but Mrs Muscle Cleaning lifted a huge weight off my shoulders when I showed up to the property today and didn’t have to touch a thing before house inspections tomorrow. I am so so so thankful to the cleaners who really did a spectacular job. Jayne and her team are not all talk they back it up with hard work and I would use this service and recommend her to any one!

29 novembre 2022
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Risposta di Mrsmusclecleaning

Wow!!!! What a review!!!

Thank you so much for this, and we are sssooo pleased we were able to help you have a smooth, stress free process for your move out clean. 💜💜

Mrs Muscle Team

Valutata 5 stelle su 5

The best in the business

The best in the business! Second time using Mrs Muscle and was a dream. Punctual, well priced and place was spotless. Even gave me assistance with a difficult agent trying to take us for a ride. Wouldn’t use anyone else!

3 novembre 2022
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Risposta di Mrsmusclecleaning

Hi Antony,

All we want to say to this review is 💪🏽💪🏽💪🏽💪🏽

We loved being able to share our knowledge and experience of the real estate industry to help you as the tenant.

We look forward to helping you next time you move 💜

Mrs Muscle Team

Valutata 5 stelle su 5

Mrs Muscle does above and beyond!

Not only did I get an excellent clean from a friendly and hardworking team but I got personal advice from Jayne and help and insight from Leon. You pay for all round service and they provide tenfold!

24 ottobre 2022
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Valutata 3 stelle su 5

Just Satisfactory

Although the team did an overall decently good job, noting the price point compared to the level of quality, I would not choose to use Mrs Muscle again. Just my own personal opinion, but I did not feel the service was good value for money.

I was hesitant to write this review for fear of a backlash reply, noting an earlier response by the MrsMuscle team on a 2 star review, which appeared to dox the reviewer by noting where they were employed. The review is noted as updated which leads me to think it was since amended, but in my view this is poor form as a business & goes beyond what’s appropriate in defending a poor review through sticking to the facts of a situation when a review left is misleading or inaccurate.

28 luglio 2022
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Risposta di Mrsmusclecleaning

Hi Sarah,

Thanks for your review. We have been through our system and haven’t provided a service for anyone by this name in a long long long time, so we feel this this is potentially not a real review of someone who has used our services

Please feel free however to contact us to share details of when we attended for your clean, what type of clean and what the issues were in order for us to respond accordingly.

It is client isn’t happy, but makes no offer of what the issue is, there is no opportunity for the business to improve.

Thanks
Mrs Muscle Cleaning

Valutata 5 stelle su 5

Excellent Service

The team did a fantastic job. Customer service and communication were spot on. Highly recommended.

26 ottobre 2022
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Risposta di Mrsmusclecleaning

Thank you so much for your wonderful review Melinda, you were a perfect client.

Please feel free to let us know if you need any assistance in the future 💜

Mrs Muscle Team

Valutata 5 stelle su 5

Pre-sale clean

From my first meeting with Jayne and her team for my pre-sale clean after a tenant moved out, they have been nothing short of professional. Very prompt in responding to all communications.
And the end result was a spotless! I only wish they could clean my house for me regularly! Thanks Jayne and team!

17 agosto 2022
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Valutata 5 stelle su 5

Wow Wow

Amazing Eye for Detail recently had an end of lease clean done, wow am I impressed everything sparkles the home looks brand new.

You have saved our family from the stress and pressure of having to clean once we have moved out.

Highly recommend not only are they professional, hard working, very experienced the best in the business, but they are such kind people.

Thankyou for helping my wife be a lot less stressed worth every cent.

8 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Magic Magic Fairies

Thankyou so much from start to finish Mrs Muscle has been nothing but professional so easy to organise my end of lease clean the team did an incredible job the house is absolutely sparkling from the floors to the oven to the showers wow!
So stoked they even did carpet cleaning 😍

It truly has taken a huge weight of my shoulders I’m so appreciative.

Thanks to you and your team!

Highly recommend Mrs Muscle they will not disappoint!

7 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Hoarder / Animal filth eviction clean

We recently had to evict a tenant from our investment property who had absolutely destroyed our unit. The unit was in brand new condition when the property was leased to her only 15 months ago including brand new carpet and fresh paint. Words cannot describe the state of the house after such a short time. We were heartbroken and honestly didn’t know where to even begin or how to fix the damage and filth we had been left with. The team at Mrs Muscles Cleaning were absolutely outstanding. From the first day when we arranged and inspection to walking through once they had completed the clean, they were professional, prompt and I cannot believe the results.
The house had a pet living / locked inside resulting in urine and faeces in every room. Every wall was scratched/ damaged and just dirty in every possible way, something we thought no cleaner would take on.
The team have removed all the rubbish, animal waste, and cleaned and prepared every wall ready for repainting. Scrubbed all of the tiles and grout from urine stains and other spills and stains.
Our little house looks almost brand new again thanks to Mrs Muscles Cleaning and we couldn’t be more happy to leave a review so that others can choose such a reliable and professional company. New carpet and paint to come and this will all be a distant memory. Thank you SO much everyone.

29 agosto 2022
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Risposta di Mrsmusclecleaning

Hi Ashley,

Thank you so much for your review! So glad we were able to help you get your little home back on track 💜💜

Please feel free to let us know if you need anything else in the future.

Mrs Muscle Team

Valutata 5 stelle su 5

The Mrs Muscle Team worked their magic…

The Mrs Muscle Team worked their magic on our new place which we had purchased and which needed a deep and thorough clean prior to moving in.

From my initial enquiry, Jayne was professional, responsive and very easy to deal with. I felt at ease knowing her and her team understood our needs and would deliver on promises.

On the day of the clean, the Mrs Muscle team were punctual and went straight to work thoroughly cleaning and transforming our home. We were absolutely amazed at the result. They saved us so much time and stress. I have absolutely no hesitation recommending them!! 10/10

25 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

We’re so so happy.

We’re so so happy.
I messaged Jayne (Mrs Muscle) out of the blue asking desperately if they could do a clean, after our whole family was hit with influenza and I got pneumonia! Therefore my depression had hit rock bottom. Our bathrooms (especially) floors, kitchen needed a general tidy up just to ease our minds.
We we’re having an inspection and our landlord is not one to put her hand in her pocket 🙄
Jayne explained this is not what they usually do but could sense the urgency and without hesitation booked us in.
Communication was fantastic and formalities done, we are so happy with the outcome. This has completely helped my anxiety and for feels like a really long time I slept so well knowing everything was so clean
Thank you Jayne and your wonderful professional cleaners. We can’t thank you enough :)

24 luglio 2022
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Risposta di Mrsmusclecleaning

Aawww Sarah,

Thank you so much for your wonderful review 💜 we were so happy to help you out as you were such a wonderful client the first time we worked with you.

Please feel free to get in touch if you need anything else again, we’d be more than happy to help 😘

The Mrs Muscle Team

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