Mrsmusclecleaning Recensioni 161

1. They gave the wrong bank details for the deposit, twice.
2. They didn't recognise the deposit when they finally provided the right account, and cancelled my service.
3. They offered to do it a day later and generously took $50 off the price, even though I had to pay an extra rent because I couldn't hand the keys back in time.
4. They didn't clean items that were in the quote.
5. They offered to come back in a week to finish the job. So I could pay another $400 and not return the keys?
6. They offered to write a letter to the agents saying why I didn't have to clean particular items to a high level because I had been a long term tennant.
7. BEWARE of what items are not listed in the quote. They exclude a lot of items.
8. For over $700 for an end of lease clean, I expected never to hear from the cleaners or the real estate agent ever again. But I had to endure back and forth phone calls and emails for days afterwards.
9. NEVER AGAIN.

The Mrs Muscle team, took a relative's cluttered and unlivable house and transformed it back into normality in a single day! What looked like an insurmountable task to me, was completed with thoroughness, care and kind discretion and professionalism. The house was a 2 and a half bedroom suburban dwelling, that they tackled with a team of 6 conscientious and thorough staff.
I am very happy that I chose this team.

I used Mrs Muscle for a end of lease clean. The communication was great and they arrived on time. I was very impressed with the end result. The house was very clean. Don’t go for the cheapest cleaners go with the best. Highly recommend.

Over charges more than is quoted, zero communication re extra charges till after the clean. Couldn’t get new tenants in till weeks after due to insurance inspections etc. Will blame us for not notifying them immediately that it still stinks like urine, carpets were supposed to be steam cleaned. Less than satisfied. We didn’t know till new occupancy and has refused acknowledging sub standard clean. Really disappointed has no honour of word.

I have been following MrsMuscleCleaning on IG for a while now and I knew I had to get them to do a spring cleaning.
So got in touch and from the quote to today when they came the comms have been great and very transparent, which is very much appreciated.

Today they came and I had realistic expectations since we’ve lived here for over 20years. So didn’t expect much for my oven, some walls and the silly tracks on my windows!!!

Well the angel squad, that’s who they are to me forever more, went above and beyond my wildest cleaning dreams and expectations!!! My oven is now as clean as the first day I got it 🥹!!!

Their attention to details and commitment to do an excellent job was superb!!!

Their time spent and money is worth every bit!!!

My only regret is that I didn’t get them here sooner!!! But from now on my only yearly gift request will be MrsMuscleCleaning services.

Thank you my angel squad 🫶🫶🫶

Professional, efficient & helped me get my entire bond back. Highly recommended for end of lease clean.

I reached out to Mrs Muscle Cleaners after moving to Gippsland from the CBD with a mammoth job. Due to a shonky rental in North Melbourne my home’s entire contents had been completely covered in invisible toxic mould that has made me, my partner and my room mate very sick.

This job was huge. Every single item had to be unpacked from boxes, sorted, and then wiped down with white vinegar before it could even be brought inside for us to sort. Members of our household have been literally hospitalised because of the state of our things (with a shady landlord to boot). I’m not being dramatic when I say I was hysterical about what to do.

I knew we needed help and so I reached out to the Mrs Muscle team. After a very friendly and understanding phone call with Jayne she sent out two ladies, Tracey and Lee, to accomplish this mission impossible.

Tracey and Lee managed to completely turn the situation around. They literally wiped down an entire households worth of stuff. They were professional and empathetic the entire time and I literally don’t know what I would have done without their help. They arranged for skips, liased with laundry pick up and managed to do it all quickly and efficiently. Jayne was also extremely kind to us and gave us a discount when we surpassed the original time estimate for the job.

Lovely, personable, people with a real dedication and care to their work. All members of the team are talented and professional in what they do.

If you have a complicated job and need a little help as well as understanding and empathy. Contact Jayne and her team at Mrs Muscle cleaning.

Jayne and her crew did an amazing job with my end of lease clean. They arrived on time and were very though. Jayne's extensive knowledge also saved us thousands of dollars and ensured us our bond back.

PHENOMENAL SERVICE. Jayne and her team completed an exit clean for me today while I was on a work trip and having used cleaners (at diff companies) previously, the anxiety of coming home to a poor job is the worst feeling. I was pleasantly surprised when I showed up to a sparkling clean like new home. It looks as good as the day we finished building it! Absolutely perfect, every nook and cranny was cleaned and the small details that no one thinks of were done to perfection. I am embarrassed to say I didn’t leave the house in the best condition because it was a quick move and we barely have unpacked or had time to go back and clean because we are new parents but Mrs Muscle Cleaning lifted a huge weight off my shoulders when I showed up to the property today and didn’t have to touch a thing before house inspections tomorrow. I am so so so thankful to the cleaners who really did a spectacular job. Jayne and her team are not all talk they back it up with hard work and I would use this service and recommend her to any one!

The best in the business! Second time using Mrs Muscle and was a dream. Punctual, well priced and place was spotless. Even gave me assistance with a difficult agent trying to take us for a ride. Wouldn’t use anyone else!

Not only did I get an excellent clean from a friendly and hardworking team but I got personal advice from Jayne and help and insight from Leon. You pay for all round service and they provide tenfold!

Although the team did an overall decently good job, noting the price point compared to the level of quality, I would not choose to use Mrs Muscle again. Just my own personal opinion, but I did not feel the service was good value for money.

I was hesitant to write this review for fear of a backlash reply, noting an earlier response by the MrsMuscle team on a 2 star review, which appeared to dox the reviewer by noting where they were employed. The review is noted as updated which leads me to think it was since amended, but in my view this is poor form as a business & goes beyond what’s appropriate in defending a poor review through sticking to the facts of a situation when a review left is misleading or inaccurate.

The team did a fantastic job. Customer service and communication were spot on. Highly recommended.

The team for the squalor clean were punctual, thorough and friendly. A great help at a difficult time.

From my first meeting with Jayne and her team for my pre-sale clean after a tenant moved out, they have been nothing short of professional. Very prompt in responding to all communications.
And the end result was a spotless! I only wish they could clean my house for me regularly! Thanks Jayne and team!

Amazing Eye for Detail recently had an end of lease clean done, wow am I impressed everything sparkles the home looks brand new.

You have saved our family from the stress and pressure of having to clean once we have moved out.

Highly recommend not only are they professional, hard working, very experienced the best in the business, but they are such kind people.

Thankyou for helping my wife be a lot less stressed worth every cent.

Thankyou so much from start to finish Mrs Muscle has been nothing but professional so easy to organise my end of lease clean the team did an incredible job the house is absolutely sparkling from the floors to the oven to the showers wow!
So stoked they even did carpet cleaning 😍

It truly has taken a huge weight of my shoulders I’m so appreciative.

Thanks to you and your team!

Highly recommend Mrs Muscle they will not disappoint!

We recently had to evict a tenant from our investment property who had absolutely destroyed our unit. The unit was in brand new condition when the property was leased to her only 15 months ago including brand new carpet and fresh paint. Words cannot describe the state of the house after such a short time. We were heartbroken and honestly didn’t know where to even begin or how to fix the damage and filth we had been left with. The team at Mrs Muscles Cleaning were absolutely outstanding. From the first day when we arranged and inspection to walking through once they had completed the clean, they were professional, prompt and I cannot believe the results.
The house had a pet living / locked inside resulting in urine and faeces in every room. Every wall was scratched/ damaged and just dirty in every possible way, something we thought no cleaner would take on.
The team have removed all the rubbish, animal waste, and cleaned and prepared every wall ready for repainting. Scrubbed all of the tiles and grout from urine stains and other spills and stains.
Our little house looks almost brand new again thanks to Mrs Muscles Cleaning and we couldn’t be more happy to leave a review so that others can choose such a reliable and professional company. New carpet and paint to come and this will all be a distant memory. Thank you SO much everyone.

The Mrs Muscle Team worked their magic on our new place which we had purchased and which needed a deep and thorough clean prior to moving in.

From my initial enquiry, Jayne was professional, responsive and very easy to deal with. I felt at ease knowing her and her team understood our needs and would deliver on promises.

On the day of the clean, the Mrs Muscle team were punctual and went straight to work thoroughly cleaning and transforming our home. We were absolutely amazed at the result. They saved us so much time and stress. I have absolutely no hesitation recommending them!! 10/10

We’re so so happy.
I messaged Jayne (Mrs Muscle) out of the blue asking desperately if they could do a clean, after our whole family was hit with influenza and I got pneumonia! Therefore my depression had hit rock bottom. Our bathrooms (especially) floors, kitchen needed a general tidy up just to ease our minds.
We we’re having an inspection and our landlord is not one to put her hand in her pocket 🙄
Jayne explained this is not what they usually do but could sense the urgency and without hesitation booked us in.
Communication was fantastic and formalities done, we are so happy with the outcome. This has completely helped my anxiety and for feels like a really long time I slept so well knowing everything was so clean
Thank you Jayne and your wonderful professional cleaners. We can’t thank you enough :)