All very easy to order and telephone call immediatly after order placed informing of item out of stock and would i like a replacement as to not hold order up. All very professional and quick. Deli... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Easy website navigation Prompt delivery. Fair price… but length was much more than required… I guess I saw that the colour and width was what I needed, and price was ok… so didn’t care about lengt... Leggi di più
L'azienda ha risposto
Easy company to deal with. You speak to human beings not an answering machine and get advice immediately. Their Velcro seems to be the genuine thing not the garbage that comes with the Chinese awning... Leggi di più
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Very helpful with requests. Good knowledge of products according to application. Free samples delivered quickly. Straight-forward ordering process. Samples helped me to order the right product for the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
MPD Hook & Loop are the Uk’s No.1 supplier of genuine VELCRO® Brand products. With a huge range available at unrivalled prices check out what we have to offer!
Informazioni di contatto
Unit 4 Commerce Business Centre, West Wilts Trading Estate, BA13 4LS, Westbury, Regno Unito
- 01373827111
- emily@mpdhookandloop.com
- mpdhookandloop.com
5,0
Eccellente
961 recensioni
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Come questa azienda usa Trustpilot
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Risposta di MPD hook and loop
Thank you very much, Emma!
Risposta di MPD hook and loop
That's great thank you very much, Mike!
Great company to deal with
Great company to deal with, I called twice to check I was buying the right product and great customer service. Haven’t used the Velcro yet but I have every confidence it’s going to work for what I need.
Postage a bit pricey but rapid delivery
17 giugno 2024
Risposta di MPD hook and loop
Thank you very much, Kim!
Great product and excellent service
Great product and excellent service. Highly recommend
10 giugno 2024
Risposta di MPD hook and loop
That's great to hear, thank you very much!
Risposta di MPD hook and loop
Thank you very much!
MPD does outstanding service always
MPD does outstanding service always. Friendly staffs and always accommodating special requests.
1 maggio 2024
Risposta di MPD hook and loop
Thank you very much, that's great to hear!
Risposta di MPD hook and loop
Thank you, that's really great to hear!
Risposta di MPD hook and loop
Thank you very much, that's great to hear!
Prompt polite service and fast delivery…
Prompt polite service and fast delivery what more can one ask for.
3 maggio 2024
Risposta di MPD hook and loop
Thank you very much, that's wonderful to hear!
This is a great company to deal with
This is a great company to deal with! Prompt delivery, excellent communication.
7 maggio 2024
Risposta di MPD hook and loop
Thank you very much Marj, that's great to hear!
Great quality and Service
Quick and efficient service.
Easy to order online
Great quality product
Arrived earlier than expected
10 aprile 2024
Risposta di MPD hook and loop
Thank you very much, that's great to hear!
Amazing MPD Hook & Loop Fastners
Placing order with MPD Hook & Loop was so easy...and delivered next day...Amazing! Thank You
19 aprile 2024
Risposta di MPD hook and loop
That's great to hear, thank you very much!
Risposta di MPD hook and loop
Thank you very much Colin, we look forward to hearing from you again!
Fast turnaround on our custom order
Fast turnaround on our custom order. Very friendly team. Such a great supplier to work with!
11 aprile 2024
Risposta di MPD hook and loop
Thank you very much, that's great to hear!
Happy customer
The company is very enjoyable to work with, offering outstanding customer service. We've had the pleasure of collaborating with them for more than five years.
27 marzo 2024
Risposta di MPD hook and loop
Thank you, Yogesh. That's great to hear, we look forward to collaborating with you further in the future!
Great products and Service
Great products, great service! What more could you ask for …..
14 marzo 2024
Risposta di MPD hook and loop
Thank you very much, Nicky!
Been dealing with MPD for a few years
Been dealing with MPD for a few years. Service spot on and no problems at all with the product.
12 marzo 2024
Risposta di MPD hook and loop
Thank you very much, Michael, that's great to hear!
Good
Updated:
Yes, all emails goes to junk, I didn't check it, my bad. Thanks for reply and clarification
Old:
I didn't receive any confirmation of order and didn't receive tracking number.
In addition, I was trying to contact shop before purchase, as I had some questions regarding product - no response
After I place an order, I tried to contact once again, as I was not sure if they got my order and wanted to ask for tracking number - again, no response...(I provided correct email, as I have got this satisfaction survey)
Fortunately, I have got info from my postal office, that this order is ready for pick up, but they told me, that I have to pay some additional fees (I ordered it to EU)
I'm not sure about this taxes, but I have payed for delivery and I think it should be included into that price.
But product is good
4 marzo 2024
Risposta di MPD hook and loop
Thank you for taking the time to leave us a review, I'm very sorry to hear you've had an unsatisfactory experience.
However, I’ve had a look back through the correspondence we've had and I can see that all your emails have been responded to by Heidi and tracking numbers have been sent. Unfortunately, it may be that our emails have been regarded as spam and have gone to your junk folder. My guess is that the Trustpilot email came through to you because they're a globally recognized company and were not regarded as spam, the confirmation emails and Trustpilot emails are automated from the same piece of software.
I’ll ensure these emails are re-sent to you for your records; however, they may also go to your junk folder so if you are able to supply an additional e-mail address for us to send them to it would be much appreciated. Unfortunately, the filter and firewall software we all rely on to keep us safe from viruses sometimes keeps out genuine e-mails.
With regard to taxes upon arrival in Poland, unfortunately there's nothing we can do about this, we have ensured you haven't paid UK tax but when importing, the local taxes are beyond our control. I’m very pleased to hear that you are happy with the product you received.
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