Mouse House Cheese Company Recensioni 312

TrustScore 4 su 5

3,9

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Valutata 1 stelle su 5

Received as a gift found the shelf life was only 5 weeks , sent them a message pointing this out and the reply said “ we’ll freeze them till you need them “ , the first one I tried just tasted of the... Leggi di più

Valutata 5 stelle su 5

Amazing customer service - went above and beyond to resolve an issue that I'd unintentionally created. They were so thoughtful. We won't be ordering cheese hampers anywhere else again! Wonderful quali... Leggi di più

Valutata 5 stelle su 5

Fantastic cheese and Fantastic customer service! I can't praise the cheese enough, the finest vintage is divine! Had a small problem with a delivery over Xmas, contacted Maria and she sent out replac... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Originally discovered Mouse House through QVC. Now order direct from them. The cheese is superb and extremely tasty with a good range of real delicious flavours. The products are safely and securely... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di formaggi

Scritti dall'azienda

We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

312 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 40% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 2 stelle su 5

Lovely cheese but awful communication

Lovely cheese. But terribly let down by delivery and communication. Orders sent by Royal Mail with no notification or tracking details. Orders taking almost two weeks to arrive and sent with inadequate chill packs. With the delivery taking three to four days to arrive after dispatch in hot weather there cheese is likely to be in poor condition when it arrives.

10 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing cheese

Amazing cheese, I absolutely love these cheeses and find myself dreaming about them when I’ve eaten it all. I have placed 3 orders now and they’ve been perfect every time! The Guru cheese is my absolute favourite and I ordered 3 as part of my order. Once order is dispatched it is delivered within 24hrs via Royal Mail. They often also send out offers too 🖤

14 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service and product

Great service and product - excellent communication from Marie who reassured me for gift deliveries throughout and recipients really delighted - thanks Mouse House!

3 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Even the postman says cheese

Even the postman says cheese when he takes a photo haha brilliant company to deal with the cheese is something else much better then the supermarket stuff this is proper cheese dont take my word for it try some you wont be disapointed

6 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

THE BEST TASTING CHEESE I first started buying Mouse House…

I first started buying Mouse House cheese when they were on QVC, and I purchased their cheese repeatedly because it was that lovely. Now I buy direct from them because I get it delivered a lot quicker and I can choose the selection that I want, but it makes no difference because all of the cheese from this company tastes gorgeous ❤️

5 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Clearer ordering process please.

I ordered four cheeses to get four cheeses free for Easter. It wasn't until I processed the order that I found out that I should have put a code in to get this offer. So then I ordered another four just so I could gey the free offer. I was gutted that I missed out on four extra delicious cheeses. My daughter said she would have fond the same but too late now.
Please can you make the ordering system clearer because I was looking for a numbered code and not letters.
We are throughly enjoying the orange and whisky and the caramelised red onion cheeses. I am giving some to my grown-up children for Easter instead of Easter eggs. Thank you for these feel good cheeses to have with crackers and chutney.

3 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Absolutely Love The Mouse House

I placed my first order just before Christmas and now even the postman comments when I get a delivery that isnt cheese. Just tried the Brewers choice for the first time, fabulous. I love the vintage Cheddar but my absolute favourite is the Garlic and chive, it tastes like a hard cheese Boursin. Although I have just taken delivery of a red Leicester so I may have to amend. I wont be getting cheese from the supermarket ever again.

23 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Odd taste and smell

Bought two of their vintage cheddar truckles. Opened the first one and was hugely disappointed with the taste and smell. It had an odd sour taste which quite overpowered the flavour of the cheese. Not something I would serve on a cheeseboard so I thought I’d try a cheese sauce and that was worse. I’ve never had a cheese sauce turn to foam in the pan and if that wasn’t enough the sauce tasted like watered down milk. I’m afraid the second truckle went in the bin and both were well within date. Will definitely not buy again.

26 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

At last, corrective action!

Today, I again brought the pricing issue to the company and at last, something was done to correct it, thanks for the fast, sensible action of Marie, but why did it take several previous purchases and complaints to get it fixed? As a result, I'm revising my review.

20 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent taste and price

I have had this cheese for over
A year now my favourite is the cheddar and Red Leicester
But me, family and friends have liked all flavours
Make great presents for cheese lovers and for cheese boards
For a crowd
Arrives within a few days fresh and well packaged also well labelled with instructions for courier
Excellent taste and price highly recommend
Will continue to order throughout
The year

14 febbraio 2025
Non scritta su invito
Valutata 2 stelle su 5

Lovely cheese but watch the dates!

Lovely cheese but watch the dates! My rainbow box arrived, 7 truckles to eat within 4 days!!! I won't re order now after reading other reviews of others having the same issue. Clearly not a one off! Shame...

25 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Rainbow seven cheese gift box

Arrived in less than 24hrs,well presented and beautifully packed ,in a really cute gift box.My 24yr old son absolutely loves cheese, so i purchased this for his birthday.
Only issue i had was that i entered his address when asked if the delivery address was different,but it was delivered to me.
Maybe i did something wrong.Not too much of a problem.
Very happy with my purchase and will definately order again 🙂

15 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

I like cheese.

I like cheese. Mouse House sell cheese. I bought some cheese. It was great. I bought Christmas cheese for Me, my Wife, my Mum, my Sister and my Kids managed to get a nibble. I bought more cheese. I loved it. Tom Root. Bewdley.

4 febbraio 2025
Non scritta su invito

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