Order rear paw booties for my dog on the recommendation of his vet and his physio, after spinal surgery. They were delivered very quickly and have enabled him to do long walks on hard surfaces again.... Leggi di più
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Products were dispatched quickly and are good quality. Used Mountain dog many time and always been happy. The only drawback was Royal Mail, so although dispatched next day after ordering with 48 hour... Leggi di più
Having purchased various harnesses, leads, collars and boots from Mountain Dog over the years I couldn't rate them highly enough. They stock great brands, their customer service is second-to-none... Leggi di più
quick delivery and great quality products! Rukka micro towel is absolutely fabulous and I like design that wraps even big dog. Waterproof jacket is nice light weight but do tend to slide up a little... Leggi di più
Dettagli dell'azienda
Informazioni su Mountain Dog
Scritti dall'azienda
Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.
Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.
We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.
These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.
Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.
Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.
Be assured we genuinely care, we are a small but experienced team and love to help.
Our Goal: Happy Customers with Delighted Dogs
Informazioni di contatto
17 Endeavour Park, NE231XA, Cramlington, Regno Unito
- 01670343010
- bark@mountaindog.uk
- mountaindog.uk
4,9
Eccellente
2K recensioni
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The customer service was outstanding…
The customer service was outstanding and helped me solve a problem of my own making. A super quick exchange of goods was arranged - thank you.
11 dicembre 2023
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Risposta di Mountain Dog
So pleased our team could help Alex. Thank you so much for your lovely review and feedback, it's a pleasure to pass this onto our hard working team.
My order arrived quickly and the toys…
My order arrived quickly and the toys are just as ordered on the website.
The kong dinosaur however has small leatherette type parts on its back, and my staffy had those off in seconds. These type of Kong toys don’t seem to be quite as indestructible as they make out. However the King mega rope is still in damaged at this point so that’s good.
That is nothing against Mountain Dog of course, I found their service and pricing to be very good. Thank you from me and my pupper
7 dicembre 2023
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Risposta di Mountain Dog
Alas, some parts of soft toys are just too tempting for a determined pupper. Thank you so much for your lovely review and for choosing Mountain Dog
Really pleased with the items we bought…
Really pleased with the items we bought from Mountain Dog for our Cocker Spaniel Max. The coat is of a really high quality as is the harness and lead. Quick delivery as well.
5 dicembre 2023
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Risposta di Mountain Dog
So pleased everything works so well for you and Max! Thank you so much for your kind words and for choosing Mountain Dog.
This collar is a winner in every way
This collar is a winner in every way - strong, vibrant color, and an adjustable fit. My dogs are not just comfortable but also stylish.
29 novembre 2023
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Risposta di Mountain Dog
Wonderful! Thank you so much for your lovely review Louise!
I bought a 5m long line and it is…
I bought a 5m long line and it is brilliant. Super light weight, yet sturdy, and unlike the rope lead I had before, doesn't leave burn marks! It is also much easier to carry around
28 novembre 2023
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Risposta di Mountain Dog
So pleased the DNA Long line works so well for you Lucy. Thank you so much for your review and for choosing Mountain Dog.
Easy to use website for ordering
Easy to use website for ordering, plenty of information about products. Quick delivery and good customer communication
28 novembre 2023
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Risposta di Mountain Dog
Wonderful to hear Alison! Thank you so much for your kind words and for choosing Mountain Dog.
Robust Light
The light is very robust and our dog does in and out the bramble and so far light is still intact and in place!
23 novembre 2023
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Risposta di Mountain Dog
Brilliant news - thank you for your kind review and supporting our small business.
Harness
Sadly the harness I purchased was not suitable. However delivery, return and refund was very efficiently dealt with. I would be very happy to purchase items from this Company again.
24 novembre 2023
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Risposta di Mountain Dog
Amazing news to hear the process works! Its not always easy to get right first tine so hopefully your pooch will be all sorted very soon. Thank you again.
Worried that it might fall off .
Worried that it might fall off .. we will see used on a short walks so far and thankfully stayed on and still charged
25 novembre 2023
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Risposta di Mountain Dog
Thank you for leaving a review of our small company, I hope we dispatched your order quickly. We cannot see your purchase here on Trustpilot but be assured the products we retail have a great track record. Do please reach out to our customer service should you need any product assistance.
Excellent product but poor delivery
Excellent product , delivery by Parcel Force with no notification which day being delivered so missed and returned to depot 23 miles away so we had to collect.
22 novembre 2023
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Risposta di Mountain Dog
Thank you for supporting and reviewing our small business with your purchase. We note your comments regarding the performance of ParcelForce - our experience has always been positive with clear tracking being provided and they do make up to 3 delivery attempts. So sorry this hasn't been your experience. Couriers always face challenges at this time of year due to volume, I hope your next experience with this courier is a positive one.
Sturdy rucksack
Very well made sturdy rucksack for carrying our young puppy when she gets tired. Very comfortable to wear with padded shoulder straps. Lots of handy compartments. A great product, would highly recommend.
21 novembre 2023
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Risposta di Mountain Dog
Thank you for your kind review, we really appreciate your custom. We hope you have great adventures with you pup :-)
Great light for your dog’s collar!
Great little collar light which doesn’t look massive on our Patterdale Terrier. Really bright and help us see her in the pitch black.
17 novembre 2023
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Risposta di Mountain Dog
Lovely to hear, so pleased the light works so well for you and your Patterdale! Thank you so much for your review and for supporting our small business.
Speedy delivery with a quality product…
Speedy delivery with a quality product that should last our puppy for a few years once he grows into it. The double action chocker dangles close to the ground at the moment!
Dave Andover
15 novembre 2023
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Risposta di Mountain Dog
Thank you so much David. We hope your puppy has loads of fun in their new gear!
Great product
Great product, sturdy, well made and a really quick service! Delighted!
10 novembre 2023
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Risposta di Mountain Dog
Thank you so much for your review Natasha! Enjoy your new gear!
Harness of dreams!
Harness fits my dog perfectly, it’s well designed and you can tell it’s been made from quality materials. There’s ample padding on the harness to make it comfortable to wear. It’s also lighter than I expected which is great as my dog doesn’t like anything on him, he likes to be free as much as possible. 5* you won’t regret purchasing.
26 ottobre 2023
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Risposta di Mountain Dog
So pleased you got the right harness - our brands are industry leaders and genuinely put great thought into their design. We are delighted this all worked out for you - thank you for shopping with us.
Absolutely fabulous customer service
Absolutely fabulous customer service.
I ordered a harness which was delivered very quickly.
Emailed to ask a question about fit and had a super quick, friendly helpful response.
I would definitely order from this company again.
2 novembre 2023
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Risposta di Mountain Dog
Amazing, we are so pleased we could help. Thank you for supporting our small. business..
Non stop dog gear
Purchases arrived in good. Pleased with product sent.
22 ottobre 2023
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Risposta di Mountain Dog
Wonderful to hear Shona! Thank you so much for your review and for supporting our small business.
5 stars
Fantastic Company. Speedy delivery with 5 stars customer service. My dog loves his new Ruffwear harness and the DNA Amber Air Dog lead is excellent! Look no further. Will definitely recommend and be a customer in the future. Thank you
30 settembre 2023
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Risposta di Mountain Dog
Those are such lovely words to hear - thank you for supporting our small business :-)
Company provides great products at…
Company provides great products at reasonable prices, has regular sales and discounts and the customer service is great.
3 ottobre 2023
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Risposta di Mountain Dog
Wonderful! Thank you so much for your positive words and for supporting our small business. We look forward to seeing you online again soon.
Wonderful service
Fantastic Company. Ordered online, very easy website, arrived a few days later. My dog Loki loves his new Ruffwear collar and he looks very handsome. Will definitely recommend and be a customer in the future. Thank you
25 settembre 2023
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Risposta di Mountain Dog
Such lovely words Gail! Thank you so much, enjoy your new gear and we look forward to seeing you again online soon.
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