Mountain Dog Recensioni 

2165
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Order rear paw booties for my dog on the recommendation of his vet and his physio, after spinal surgery. They were delivered very quickly and have enabled him to do long walks on hard surfaces again.... Leggi di più

Valutata 5 stelle su 5

Products were dispatched quickly and are good quality. Used Mountain dog many time and always been happy. The only drawback was Royal Mail, so although dispatched next day after ordering with 48 hour... Leggi di più

Valutata 5 stelle su 5

Having purchased various harnesses, leads, collars and boots from Mountain Dog over the years I couldn't rate them highly enough. They stock great brands, their customer service is second-to-none... Leggi di più

Valutata 5 stelle su 5

quick delivery and great quality products! Rukka micro towel is absolutely fabulous and I like design that wraps even big dog. Waterproof jacket is nice light weight but do tend to slide up a little... Leggi di più

Dettagli dell'azienda

  1. Negozio di animali
  2. Piattaforma di commercio online
  3. Negozio per animali

Informazioni su Mountain Dog

Scritti dall'azienda

Mountain Dog are proudly the UK's Premier Dog Outfitter.

Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(2165)

37 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Good website and products

Very easy to order and excellent products, sadly at this moment in time the items were too big for my 16month old dog so I returned them and will wait til he has filled out a bit. I can therefore also say the returns process is also very easy.

24 ottobre 2024
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Risposta di Mountain Dog

Thank you so much for your kind review Lisa

Valutata 1 stelle su 5

I bought a rain jacket that cost over…

I bought a rain jacket that cost over £40 and was hoping it was worth the money. My dog had it on twice and the outer layer ripped. I believe the material is of poor quality and would not buy nor recommend this retailer. So disappointed.

1 ottobre 2024
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Risposta di Mountain Dog

Sorry to hear of your disappointment. We do sell many hundreds of these lightweight rain coats each year with out issue and with many hundreds of satisfied customers.

Alas, in this instance the damage caused to your coat was something that was outside of warranty.

Thank you for taking the time to leave your review of our small business.

Valutata 5 stelle su 5

Great fit for our vizsla…

The coat is a great fit for our vizsla girl, who is notoriously hard to buy coats for due to her shape.
It looks to be well made and very warm although not tested in the wild yet.
I'm pleased that it comes in a packable pouch, which is a good size so it is easy to pack away, and useful for storing in our rucksack.
Reaching through the flap to access a harness connection might be fiddly, but seems do-able.

24 ottobre 2024
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Risposta di Mountain Dog

Lovely to hear your Vizslas new coat works so well for her! Thank you so much for your kind review and for choosing our small business

Valutata 5 stelle su 5

The items were exactly as described on…

The items were exactly as described on the website and arrived very quickly after placing the order.

16 ottobre 2024
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Risposta di Mountain Dog

Always wonderful to hear! Thank you so much for your lovely review and for choosing our small business Kate

Valutata 5 stelle su 5

Quality product, very happy customer

My first purchase from Mountain Dog and it didn’t disappoint. The jacket fits my Labrador retriever perfectly after following the size guide. The quality is of a high standard , well worth the money. I received the order quickly. I will definitely be using Mountain dog in the future and recommending to friends and family.

11 ottobre 2024
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Risposta di Mountain Dog

So Lovely to hear Joanne! Thank you so much for your lovely review and for choosing Mountain Dog

Valutata 5 stelle su 5

These lights are great value for money…

These lights are great value for money and keep your pet well in sight even in bushy areas - bigger than they used to be and fit nicely on collars and harnesses / better than others I’ve tried and less expensive

17 ottobre 2024
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Risposta di Mountain Dog

Lovely to hear you're so pleased with the Houndheadz Halo lights! Thank you so much for your lovely review!

Valutata 5 stelle su 5

Great value

Good website. Excellent sale prices. Prompt delivery

5 ottobre 2024
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Risposta di Mountain Dog

Thank you so much Brian! Our hard working team aim to make everything as painless as we can.

Valutata 5 stelle su 5

Very good delivery service and price.

Very good delivery service. Absolute great price on a top quality Hurta Dog Training Jacket. Love these jackets and vests as I can have everything to hand to train my dog and my clothes are protected at the same time. These vests and jackets are robust and tough, comfy to wear, loads of pockets with easy access for training. Thanks for the bargain price and service Mountain Dog.

4 ottobre 2024
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Risposta di Mountain Dog

Wonderful! We're so pleased the Hurtta Jacket works so well for you! Thank you so much for your lovely review and for choosing Mountain Dog!

Valutata 5 stelle su 5

What an amazing quality dog coat

What an amazing quality dog coat. I am so pleased with the sizing and fit of the Fjord raincoat in size 30. My small Jack Russell has a curly tail which makes some coats fit awkward. The rear tog means it can be drawn up to accommodate her tail and the neck togs keep it snuggly fit. Leg straps are in perfect position and thankfully there are no Velcro fasteners which always get clogged up with pine needles and dirt. Delivery was fast. Brilliant product.

5 settembre 2024
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Risposta di Mountain Dog

Lovely to hear the Fjord works so well for you and your Jack Russell. Our team aim to give the best service and experience we can. Thank you so much for your lovely review!

Valutata 5 stelle su 5

Just as advertised

The sizing of the harness was spot on in line with the advice given on the site. The material and the quality of the harness is first class and the fit is really very good with plenty of adjustment room if the dog gets fatter or thinner plus the design makes it impossible for the dog to slip the harness. All round the best harness I've come across in a long while

19 agosto 2024
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Risposta di Mountain Dog

So lovely to hear everything worked so well for you Terry! Thank you so much for your kind words and for choosing our small business!

Valutata 1 stelle su 5

Worse returns policy I've ever seen

Comes across as petty to charge 15% fees for when they feel someone has returned too many items. I understand those types of people are frustrating, but consumer rights allows for people to return items they bought online. A particularly bad look on mountain dog considering the consumer is also responsible for paying for return fees etc.

It's a red flag to me.

16 agosto 2024
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Risposta di Mountain Dog

Thank you for taking the time to review our small business, Im sorry to hear its not a positive one. As a caring company we make every effort to offer competitive prices and a great service to our customers - this is evidenced in our overwhelmingly positive reviews from those who have bought from us - it's a real shame we didn't get to this stage with you. Our published return policy is fair, compliant to UK law and and in addition we send out replacements at our cost when the item arrives back for an exchange - if you don't get what you need first time we want to help and fast. Whilst we do reserve the right to charge a re-stocking fee for damaged or items returned incomplete that is the extent of potential return charges. We've been in business seven years and we can't actually remember the last time we had to charge anyone for a return - it is a wildly rare occurrence. Our lovely customers understand we are an independent/family organisation and work with us to ensure a smooth return or exchange. We serve many 1000's of customers each year and we frequently receive great feedback on our after sales processes. We are sorry you felt it necessary to review as you did but we are always here to help if needed.

Valutata 5 stelle su 5

Amazing customer service

Always excellent customer service
This company know their products so well- I ordered a harness & Paul could not have been more helpful & informative
Good prices
Quick delivery

6 agosto 2024
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Risposta di Mountain Dog

Thank you so much for your lovely review and feedback for our hardworking team! It is wonderful to be able to pass on your kind words!

Valutata 5 stelle su 5

Excellent.

Excellent drink carrier and so low-cost! Perfect!

7 agosto 2024
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Risposta di Mountain Dog

Lovely to hear Robert! Thank you so much for your positive review!

Valutata 5 stelle su 5

Great products and quick delivery

Great products and quick delivery. Very pleased.

9 luglio 2024
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Risposta di Mountain Dog

That's wonderful to hear Ruchira! Our hard working team aim to give the best experience we can. Thank you so much for your positive words and for choosing Mountain Dog!

Valutata 1 stelle su 5

Dog lead and collar from Mountain Dog.Ordered on the 18th of June. Further to my earlier review, the Mountain Dog company have re dispatched my order which I have received and I am very pleased .

Ordered on the 18th of June. Still not received. Post Office tracking says sender has dispatched the package on Wednesday 19th and when they receive it more information will be available. Nothing since.

28 giugno 2024
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Risposta di Mountain Dog

We're so sorry to hear that your order is not yet with you Gerald. The good news is your order was fulfilled and handed over to Royal Mail within 24hours of being placed. It does seem that there has been a very rare issue with Royal Mail's network in this instance.

Our customer service team are always happy to help if reached out to and alas, were not aware of an issue until we saw your review today the 1st July.

They have reached out to you directly via our customer service channel and resolved this for you.

Many thanks,
Mountain Dog

Valutata 5 stelle su 5

Great customer service

Great customer service. Needed some advice before placing an order and Paul came back to me quickly. Loved the items bought too and the speed of the delivery.
Thank you Mountain Dog team!

2 giugno 2024
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Risposta di Mountain Dog

It's wonderful to hear you're so pleased and Paul could help you Kelly! Thank you so much for your lovely review, it's a pleasure to pass this onto our team!

Valutata 5 stelle su 5

My dogs are not just comfortable but…

My dogs are not just comfortable but also stylish. I would be very happy to purchase items from this Company again.

10 giugno 2024
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Risposta di Mountain Dog

That is wonderful to hear Joe! Thank you so much for your lovely review, we look forward to seeing you again online soon

Valutata 5 stelle su 5

My two reasons for choosing Mountain…

My two reasons for choosing Mountain Dog for a Ruffwear Tri-paw harness were: The price was cheaper then Ruffwear for the same product and secondly the reviews, as far as the latter goes, the people that gave 1 star reviews in the majority of instances were in my mind the type of people that just like to moan and want something for nothing, each case was answered professionally, honestly and with class. Onto the Tri-paw harness we ordered a medium as per the sizing guide and bare in mind her current Ruffwear harness is a medium, so that is what we ordered, unfortunately it didn't fit around the girth, so I sent the harness back for a larger one, the whole process was smooth, no quibbling and we received the new harness 3 days later, I would recommend Mountain Dog 100% and if you don't, you need to give your head a wobble.

15 giugno 2024
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Risposta di Mountain Dog

It's wonderful to read your kind words Martin! We're so pleased that our exchange service worked so well for you. Our small hard working team aim to give the best service and products we can so it is lovely to be able to pass your review onto them. We hope you and your dog enjoy your new harness and adventures it helps bring. Thank you so much!

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