I dealt with Ben & Amy. After my initial uncertainty around which car I wanted to purchase, the transaction was easy and both were accomodating. Thank you
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We bought a black BMW 218i M sport from the Lancaster Motortrust garage the salesman was Nathen he was very helpful and answered all the questions we put to him The issues for the purchase were all... Leggi di più
Ben went above and beyond to make sure the car was right ,can’t thank him enough, no pushy sales tactics just plain and simple honesty . 2nd car I’ve got from here will be back in the future without... Leggi di più
Exceptional after care service. Purchased an Evoque from Motor Trust Morecambe. A short while after purchase a problem arose relating to the Adblue warning lights. Craig quickly organised remedial w... Leggi di più
4,4
Eccellente
169 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 23% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Avoid at all costs
Terrible service, misleading information, and zero accountability. After picking up my car on November 30th, 2024, I didn't receive my V5 after over 16 calls and numerous emails, and I had to pay for it myself in the end, as the dealership didn’t provide the original. Their finance process was a mess, with two unnecessary credit checks due to their error, and their paper-based finance applications led to a mix-up. The finance calculator on their website also provided incorrect estimates.
Just two weeks after getting my car, a service notification popped up, and I had to book the service myself. They promised to fix issues raised, but nothing was done. I was passed between multiple staff members—Nick, Greg, and Mark—none of whom followed through on what they promised. The lack of accountability from management, including the CEO, was staggering. They also had my part-exchanged car listed for sale while the finance was still outstanding for 5 weeks, and when I asked why, I was met with "no comment."
They also took over 5 weeks to pay off my previous finance, which caused us financial strain by forcing us to pay for two vehicles at once. In the end, I got the car, but the stress and hassle took the shine off my experience. The complete lack of professionalism and follow-through makes me strongly advise against dealing with this company.
I eventually had to involve the AA as a mediator to get reimbursed, which took another 5 weeks. I would have ended up with nothing had it not been for their help.
Buy at your own risk.
30 novembre 2024
Non scritta su invito
Brilliant people who go far and beyond…
Brilliant people who go far and beyond to make ever thing go smoothly would highly recommend them
27 febbraio 2025
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Bought a 4 series GC from Mark who has…
Bought a 4 series GC from Mark who has been a massive help throughout. Delivered to my door this morning, very smooth handover. Thanks again
18 dicembre 2024
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Fab new car
I purchased my new car yesterday. Mark supported me in my purchase and he was excellent. Professional but personable. No hard sell. Nothing was too much trouble and communication throughout was excellent. Thank you Mark
15 novembre 2024
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Great independent dealer
Came to view a 595 Abarth and Mark was brilliant and very helpful throughout. A gentleman and genuine salesman no pushy sales tactics and very transparent. Made the process easy and hassle free
2 novembre 2024
Non scritta su invito
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