Absolutely amazing experience . Nick B salesman made are experience so quick, easy and couldn't do enough for us. Nick B was absolutely lovely and made the experiance so smooth. We cant thank you... Leggi di più
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Between me and the kids I have now purchased 7 cars in 25 years from motor range. Nick B sold us our first one when it was called switch car at the old site and today Nick sold us our 7th. I can hones... Leggi di più
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Brilliant customer service and well kept up to date with information on the car, had the car completed sooner than agreed date, Friendly sales team I dealt with Izzy and was more than helpful throu... Leggi di più
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I was let down by Motor Range before I even got to see a car. On their website, they boast that you can complete a free soft search or arrange finance in minutes using their deal builder tool. Unfortu... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Liverpool. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0151 527 7010 or live chat on our website - visit www.motorrange.co.uk. Ideally situated at the end of M57/M58 motorways, Motor Range Liverpool is simple to get to from all directions. You’ll find us opposite Switch Retail Park on Dunnings Bridge Road, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Dunnings Bridge Road, Liverpool, L30 6YW. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm
Informazioni di contatto
Dunnings Bridge Road, L30 6YW, Liverpool, England, Regno Unito
- 01515277010
4,6
Eccellente
129 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Avoid - Classic "Bait and Switch" tactics to waste your time
I am extremely disappointed with my experience with Motor Range. I was interested in a silver Hyundai Ioniq 5 (Registration: WK22 XWA) listed on their website. On Wednesday, I received an email confirmation from a online sales representative named Sophie, explicitly stating that the vehicle was "available and onsite at the Bootle branch (L30 6YW)".
Based on this official confirmation, my friend and I travelled all the way from Warrington to their Liverpool (Bootle) showroom on Saturday, specifically to view and test drive this car. However, upon arrival, the onsite sales team told us the car was not there at all, but was actually located at their Manchester branch.
To make matters worse, when I tried to follow up regarding viewing the car at the Manchester branch, I was suddenly told that the vehicle had been "sold".
This is a classic "Bait and Switch" tactic—advertising a high-spec vehicle at an attractive price as a decoy to lure customers into the showroom, only to tell them it's unavailable. It was a complete waste of our time, effort, and fuel. Very dishonest business practice. I would highly recommend buyers to avoid Motor Range and look for more reputable main dealers instead.
5 giugno 2026
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Risposta di Motor Range - Liverpool
Hello Steve,
Thank you for taking the time to leave your review. I am sorry to hear that you were disappointed by your experience.
However, I would like to respectfully clarify the circumstances surrounding this situation, as we completely reject the suggestion that this was a "bait and switch" sales tactic.
Our records show that Sophie from our Contact Team emailed you on Wednesday to confirm that the Hyundai Ioniq was available and onsite at our Bootle branch at that time. In the same correspondence, she also explained that we offer the option to reserve vehicles with a fully refundable £99 deposit. This reservation process is specifically designed to help customers avoid disappointment when travelling to view a vehicle.
As a car supermarket, we operate in a very fast-paced environment and regularly sell a high volume of vehicles, particularly on Saturdays. While the vehicle was available when Sophie contacted you, it was sold before your visit later that week. Unfortunately, vehicle availability can change quickly, which is why we provide the reservation option.
We appreciate that travelling to the dealership and then discovering the vehicle was no longer available would have been frustrating, and for that disappointment, I sincerely apologise. However, there was never any intention to mislead you, and the vehicle was genuinely available when the information was provided.
We value all customer feedback and are sorry that on this occasion we were unable to help you purchase the vehicle you were interested in. We wish you every success in finding the right car.
Kind regards,
Laura Gilchrist
Customer Care
Great experience overall and Georg was…
Great experience overall and Georg was very helpful!
6 giugno 2026
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Risposta di Motor Range - Liverpool
Thanks for the 5 star feedback!
Happy Motoring!
Laura Gilchrist
Motor Range
Customer Care
Fantastic service
Dealing with Andrei has been a breath of fresh air, we bought our new company vehicle from him and he made everything so easy and welcoming for us, I will use Motor range Andrei for all our future vehicles too.
6 giugno 2026
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Risposta di Motor Range - Liverpool
Thank you Matthew for taking the time to leave this great feedback!
Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Great experience at motor range
Great experience at motor range, Andrei was so professional and great with communicating each and every detail with us, really happy with my experience.
6 giugno 2026
Non scritta su invito
Risposta di Motor Range - Liverpool
Hi Ben, thanks for the 5 star feedback! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
C4 spacetourer
Bought a car from motor range off Jamie, he was one the nicest and most helpful car salesman you could have asked for, everything was dealt with swiftly
5 giugno 2026
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Risposta di Motor Range - Liverpool
Hi Danny, thank you for leaving this five star feedback! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Only popped in to view some cars and…
Only popped in to view some cars and Guy was such an fantastic sales person, and I ended up buying a car on the day. Guy has been amazing throughout the whole experience. The whole team at MotorRange are just amazing, so attestation and friendly, they do so much for the community too, so what is not too love about this place.
5 giugno 2026
Non scritta su invito
Risposta di Motor Range - Liverpool
Hello Bianca, thank you for taking the time to leave this 5 star feedback. Wishing you many happy miles!
Best wishes,
Laura Gilchrist
Customer Care
Andrei's service was outstanding
Andrei's customer service was absolutely fantastic! He sorted all issues quickly and efficiently he was extremely helpful. Very friendly and patient with me making it easier and me feel more at ease and got everything done that needed doing for me to walk away in a time period shorter than expected. He even went the extra mile. Absolutely outstanding service!
4 giugno 2026
Non scritta su invito
Risposta di Motor Range - Liverpool
Thank you Toni for taking the time to leave this great review! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Big Ste and Olly great people thanks…
Big Ste and Olly great people thanks for everything for Jack's first ever car 🚗
4 giugno 2026
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Risposta di Motor Range - Liverpool
Thank you Gareth for the 5 star review! Congratulations to Jack on getting his first car! Wishing him many happy miles!
Best wishes,
Laura Gilchrist
Customer Care
Excellent experience
I have recently part exchanged my old car and purchased a new one through motor range. I had an excellent experience which was a smooth and easy process for whenever I was ready to purchase. Staff were friendly and reliable in particular Matt who got everything ready and sorted with my car. Highly recommend.
30 maggio 2026
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Risposta di Motor Range - Liverpool
Thank you Jess for the 5 star feedback! Your kind comments will be passed on to Matt in our Sales Team. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Tommie made us feel so welcome
Tommie made us feel so welcome. He is so helpful and friendly. Fully recommended my family and friends here.
3 giugno 2026
Non scritta su invito
Risposta di Motor Range - Liverpool
Hello Irene, thanks so much for the 5 stars! Your kind comments will be passed on to your sales advisor Tommie. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Tommy was great
Tommy was great
Great selection of cars
Professional service
1 giugno 2026
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Risposta di Motor Range - Liverpool
Thank you Mark for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
I feel really disappointed with my…
I feel really disappointed with my experience dealing with this company, I part exchanged a BMW 2series for a BMW i3, I was initially offered only £6000 for my car, the car I bought was just over £10000. When I said I was going to look at another garage the sales rep offered £200 more and I stupidly accepted. I was sold a warranty for £699 which I later decided to cancel as there were so many exclusions when I read the policy details which I only received after signing up. It took me weeks to get my refund from them.
I was lied to several times by staff members and the final straw was the day after I picked my car up my old car was on their website selling for £9500 !
I feel really upset that they do this to people. And so I would urge people to think again before using this company.
If you allowed no star I would give that score.
29 aprile 2026
Non scritta su invito
Risposta di Motor Range - Liverpool
Hello Elaine,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you feel disappointed with your experience, as this is never the impression we want any customer to leave with.
Regarding the extended warranty, although you had signed and agreed to the policy at the point of purchase, we nevertheless arranged a full refund as a gesture of goodwill when you later decided it was not suitable for your needs. We also apologise for the delay in processing this refund. As the warranty is administered through a third-party provider, there are a number of formal procedures and contractual cancellation processes that must be completed before funds can be released, which unfortunately can take some time.
With regard to your part exchange, we offered £6,200 for your vehicle, which was approximately £800 above the CAP Clean valuation. In addition, significant preparation costs were required to bring the vehicle up to our retail standards before it could be offered for sale.
We firmly believe the part-exchange figure offered represented excellent value, and you were under no obligation to accept it. As with any vehicle purchase, customers are welcome to obtain alternative valuations and compare offers before making a decision.
We regret that your experience has left you feeling dissatisfied and apologise for any frustrations caused during the process. We hope you are enjoying your BMW I3, and of course if we can provide any further assistance please don't hesitate to get in touch with us. We always strive to provide a fair, transparent, and professional service, and we appreciate your feedback as it helps us continue to improve.
Best wishes,
Laura Gilchrist
Customer Care
Andrei helped me through the process of…
Andrei helped me through the process of buying my new car, great guy to deal with!
29 maggio 2026
Non scritta su invito
Risposta di Motor Range - Liverpool
Hello Ovi, thank you for the 5 star review! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Andrei was so easy to talk to and the…
Andrei was so easy to talk to and the experience was easy
31 maggio 2026
Non scritta su invito
Risposta di Motor Range - Liverpool
Hello Leo, thank you for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
Jason was a great guy and very helpful…
Jason was a great guy and very helpful throughout the process
31 maggio 2026
Non scritta su invito
Risposta di Motor Range - Liverpool
Thank you for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
Matty was amazing and the whole…
Matty was amazing and the whole transaction was fantastic.
3 rd car from here 100% recommend.
31 maggio 2026
Non scritta su invito
Risposta di Motor Range - Liverpool
Thank you Stephen for taking the time to leave this five star feedback! Wishing you many happy miles.
Best wishes,
Laura Gilchrist
Customer Care
Andrei was amazing
Andrei was amazing. Covered everything from start to finish. Nothing was too much trouble. Highly recommend
30 maggio 2026
Non scritta su invito
Risposta di Motor Range - Liverpool
Hello Nicola, thank you for taking the time to leave this five star review!
Best wishes,
Laura Gilchrist
Customer Care
Andrei was an absolute gent
Andrei was an absolute gent, couldn't have been anymore helpful
30 maggio 2026
Non scritta su invito
Risposta di Motor Range - Liverpool
Hello Mark, thanks so much for the 5 star review!
Best wishes,
Laura Gilchrist
Customer Care
I came in last week and seen Jason…
I came in last week and seen Jason Williams and Ste Kouari, looking for new car had 2 in mind and wanted to know about part exchanging my car. As soon as we got into Motor range, Jason was welcoming and lovely made everything at ease, felt like I had known him 5 years never mind 5 mins. Once Jason had sorted his side of things he told me to go see Ste, again Ste was lovely and welcoming.. sorted everything for me even getting full settlement price for my car (love that 😂). Even though I had Ste’s head up the wall for a solid 2.5 hours after a few hiccups in the way we finally got there 😂, again felt like I had known Ste for 5 years not 5 mins even though I had been in there for about 5 hours 😂. Couldn’t fault them both at all, brilliant at what they do and would recommend these both to anyone! Even Gem looking to bring her car in to see these both now haha! Thanks lads! From Sophie & Ste W
25 maggio 2026
Non scritta su invito
Risposta di Motor Range - Liverpool
Hello Sophie, thank you kindly for taking the time to leave this detailed feedback. Your kind comments will be passed on to Ste and Jason. Wishing you many happy miles in your new car!
Best wishes,
Laura Gilchrist
Customer Care
The service from start to finish was…
The service from start to finish was exceptional
Georg was great and the finance guys too!
Thank you
29 maggio 2026
Non scritta su invito
Risposta di Motor Range - Liverpool
Hi Angela, thank you for the 5 star review! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
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