Motor Range - Liverpool Recensioni 

While we can’t complain about the value for money of the vehicles at Motor Range and the service finally received when we picked our car up ,the customer service of everything in between was disappointing and unprofessional to say the least.
We were due to pick our car up 7 days after our initial visit but had a phone call from our salesman on the Monday to say there was a small problem and we would be contacted later in the week. After us contacting Motor Range on Wednesday evening we were told it was our salesman’s day off. We rang 4 times on Thursday and were given 4 different reasons as to why our salesman hadn’t contacted us - it seems finally he was on holiday. Eventually we had a call from possibly the service department to say the vehicle still needed an MOT and valeting and we could pick it up at 12 the next day. We were due go away and picking it up at this time meant we had to cancel a morning visit we had planned, we had explained we were going away during the phone calls . We arrived motor Range at 12 and the car was obviously not ready. We were eventually told this was the case and we should have waited until someone had called to collect it.
So questions
1. Why were we not told our salesman was going on holiday
2. Why didn’t anyone we spoke to know if our salesman was in or not
3. If we were due to collect the car on the following Monday why wasn’t the MOT and other items completed in the first week
4. Did someone from the service department ring regarding the MOT and pick up time
5. Why were we not contacted within a
reasonable time of our phone calls instead of us having to continually ring back
Perhaps in future customers could be told if their salesman will not be available at any time before they collect a vehicle and another named person made available instead
There must be someone in the organisation who knows the whereabouts of various employees maybe everyone should know who this one person is to be able to give correct information clients
If someone in another department contacts
a client this information has to be relayed to the sales department as soon as possible
The value of communication and transparency is valuable in any organisation, a simple phone is all it takes.
Thanks to another salesman, Dan, we finally got away after over 2 hours of waiting in the showroom, he was very helpful and quickly sorted everything out for us.
We were compensated for the stress and upset the experience had caused which was a welcome surprise and hopefully our
experience doesn’t happen too often.

Jamie and Stephen helped me a lot with getting the car and other problems can’t fault them.

Tommie Mc was great and really helpful. I found buying my car so easy. There was plenty to choose from on site.
Thank you.

Tommy Mc was so helpfully and lovely to deal with.

Grounds were easy enough to get round.

Thank you so much.

Nick B was amazing, very helpful and i’m happy with my experience. excellent customer service

Nick B was friendly and helpful, delivered car at agreed time.

Steve Watson very professional and sold the car that we wanted

Absolutely amazing experience . Nick B salesman made are experience so quick, easy and couldn't do enough for us. Nick B was absolutely lovely and made the experiance so smooth. We cant thank you enough nick for all your help we really appreciate it.

The car was exactly as described. On pick up the condition was emaculate and smelt absolutely gorgeous inside. The level of customer service at motor range is fantastic and its clear to see that the staff genuine want you to help there customers .

Good excellent & friendly to deal with. Delighted with Nick & interaction I had with him.

⭐☆☆☆☆ (1 Star)

My experience with this dealership has been extremely disappointing and, without doubt, the worst car-buying experience I have ever had.

The problems started on the day I collected the vehicle. Both keys were faulty, and I was told they would be fixed within a week. That promise was never kept.

Just one week after purchasing the vehicle, the engine warning light came on. I returned to the dealership on numerous occasions, but instead of properly diagnosing and repairing the fault, I was repeatedly told to drive the car on the motorway at around 50 mph in fourth gear, as this would supposedly solve the problem. It never did.

From then on, the vehicle developed one fault after another, including repeated engine warning lights, suspension and shock absorber issues, a loose exhaust, service warnings, electrical faults, and other recurring problems. There were months when I had to return to the dealership three or even four times because the same faults kept coming back or new ones appeared shortly after every repair.

The most unacceptable part was that the dealership kept my vehicle for four months, from 17 March until 17 July. After waiting all that time, I was told the vehicle had been repaired. However, almost immediately after collecting it, the same faults returned yet again, along with new ones.

This has caused my family and me months of inconvenience, stress, wasted time, and a complete loss of confidence in both the vehicle and the dealership. We paid a significant amount of money expecting a reliable vehicle and professional after-sales service. Instead, we have spent months chasing repairs with no permanent solution.

I cannot recommend this dealership based on my experience. I sincerely hope they improve both the quality of their vehicles and, more importantly, the way they treat customers after the sale. Unfortunately, our experience has left us feeling completely let down.

It was a wonderful atmosphere and the communication was quick and clear, andrei was very helpful

Motor range salesman and managers were all very polite. Professional .and listened to our requirements. Didnt try to PUSH a vehicle on us. Went a couple of times before we picked a car. Bought several cars from motor range.

So upsetting daughters 1st car which she has saved for ! Its broken down after 8 weeks motor range want £75 just to check what's wrong with it ! Apparently its warranty has run out after 30 days ! We were not given the opportunity to extend! So now what do we do ? Its just sat on our drive ! Honestly motor range have you got no conscience!

Abserlutaly flawless i can't fault my experience car sales man Andrea is a credit to motor range

Jason was an amazing Salesman, going the extra mile for us in getting our new car.

Staff are great wjamie whitting went above and what i expected

Awful customer service!

Don't respond to complaints at all - I have put 3 separate complaints in over the last 8 weeks over an ongoing problem and have now had to go to the ombudsman as motor range have told my finance company that everything has been resolved.

UPDATE: Laura, my complaints were sent to care@motorrange which is the email address listed on your website as part of your complaints process. The information you need can be found there. If it is an unmanned email then it needs to be removed from public information. My first complaint was sent on May 19th 2026

Nick B was 5 stars from start to finish

Dan was fantastic from start to finish when I first come in looking for car and and I saw the one he made it possible .and he never went over my monthly payment .

1st class service from Andrei from start to finish.