The service I have receive from motorpoint Norwich is nothing short of perfection. I purchased a Mercedes GLC from Motorpoint Norwich 6 months ago and recently had an issue with a sensor which needed... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I already wrote a positive review about my sales experience with Ian at Chingford and Lucy at Norwich, who were both really friendly and helpful, but want to add that I’ve also had a very good post sa... Leggi di più
L'azienda ha risposto
A smooth and positive experience and a very helpful sales representative. Only downside was lengthy sales pitches for extras which we stated we didn’t want but still had to listen to!
L'azienda ha risposto
All staff encountered @ Norwich were most friendly, helpful & professional. The only disappointment was that the car at collection was not prepared properly. Stains on seats & grubby arm rests, glue... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Scritti dall'azienda
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Informazioni di contatto
3 Turnpike Close, NR6 5BD, Norwich, Norfolk, Regno Unito
- 01603 650177
Over 1000 new cars every week
4,6
Eccellente
264 recensioni
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Risposta di Motorpoint - Norwich
We appreciate your feedback and are so glad to hear our team was friendly and provided good service during your visit. Thank you for your review!
Thank you
Motorpoint
Good sales experience but that’s where…
Good sales experience but that’s where it ended. Appalling after sales and complete misdiagnosis of a fault and refusal of warranty repair. I would never ever buy a car from them again after our experience.
1 giugno 2026
Non scritta su invito
Risposta di Motorpoint - Norwich
Thank you for taking the time to leave a review. Whilst we're pleased that you had a positive experience with our sales team, we are disappointed to read your comments regarding the aftersales process.
We would like to clarify that your vehicle was inspected in line with the agreed warranty procedures, and all decisions were made based on the findings of that inspection. Throughout the process, we maintained communication regarding the diagnosis and the recommended course of action, which was agreed to before any work was undertaken.
We appreciate that the eventual outcome was not the one you had hoped for, however the diagnosis and warranty decision were reached in accordance with the terms of the warranty and the evidence available at the time. As a business, we are committed to treating all customers fairly and applying the same process consistently in every case.
While we respect your opinion, we do not feel that your review accurately reflects the efforts made by our team to investigate and resolve the concerns raised. Nevertheless, we thank you for your feedback and wish you all the best for the future.
Jaguar Epace purchase, Norwich
Easy to reserve car online.
Casey was great. Friendly and knowledgable. He made the whole process easy from entering the showroom to leaving with the car. Thank you
23 giugno 2026
Risposta di Motorpoint - Norwich
We're delighted to hear that reserving your car online was easy and that our team member provided such friendly and knowledgeable service. We're so pleased they made the entire process smooth for you.
Thank you
Motorpoint
Greeted by a friendly Zac
Greeted by a friendly Zac. We were dealt with in a friendly, no pressure way! We were very happy all round with the service received.
28 giugno 2026
Risposta di Motorpoint - Norwich
We're so pleased to hear you had such a positive experience and that our team provided friendly, no-pressure service. Thank you for your kind feedback.
Thank you
Motorpoint
Very helpful
Very helpful. Answered all my questions on the test drive, then when I called them, and by email, and in person later. Very kind throughout the process, clearly trying to go above and beyond. Very grateful to them.
22 giugno 2026
Risposta di Motorpoint - Norwich
We are so pleased to hear that our team was very helpful and went above and beyond to answer all your questions throughout the process. We truly appreciate your kind words.
Thank you
Motorpoint
Excellent service at Motorpoint Norwich
Motorpoint Norwich. Excellent service from start to finish. We didn't intend to buy a car on the day as just wanted to look at a couple of different cars. We weren't hassled on arrival, just a polite ask what we wanted to look at. Kacey was brilliant, professional and very friendly. Listened to what we wanted and why, took plenty of time to answer all the questions we had about hybrid. Showed us an alternative to what we went to see....and we bought it!! Great service and would highly recommend them. Thanks Kacey for your excellent service
22 giugno 2026
Non scritta su invito
Risposta di Motorpoint - Norwich
We're delighted to hear you had such an excellent experience from start to finish. It's wonderful that our team provided professional and friendly service, listening to your needs and helping you find the perfect car. We appreciate your high recommendation!
Thank you
Motorpoint
Risposta di Motorpoint - Norwich
We appreciate your kind words.
Thank you
Motorpoint
When I got home with my new car I…
When I got home with my new car I noticed that there was no tyre inflation kit, so it was just as well I didn't get a puncture on the 40 mile journey home. Secondly I lifted the bonnet up and the engine compartment and underside of the bonnet were absolute filthy. When I pointed this out to the salesman he said our cleaners aren't allowed to clean under the bonnet. WHY NOT.
21 giugno 2026
Risposta di Motorpoint - Norwich
We appreciate you sharing your experience. We are concerned to hear about the missing tyre inflation kit, please drop us an email at norwichcustomerservices@motorpoint.co.uk and we can arrange for one to be provided for you.
Thank you
Motorpoint
Dave was great
Dave was great, no pressure but efficient and helpful. I would use motorpoint Norwich again
4 giugno 2026
Risposta di Motorpoint - Norwich
We're so glad you had a great experience with us. We appreciate your kind words and look forward to seeing you again!
Thank you
Motorpoint
Not Rushed Overall fairly good
Very good interaction from the sales staff. Not rushed at all. Very Busy. Upon inspection found tiny dent in the hatch, this was repaired. Got a tyre pressure warning light keep coming on , been back , only to be told they are very sensitive.
So guess i will have to live with it.
Overall fairly good experience
2 giugno 2026
Risposta di Motorpoint - Norwich
We appreciate your feedback regarding your recent experience. We are glad the sales interaction was positive and the dent was repaired.
Thank you
Motorpoint
Jack and Lily were amazing throughout…
Jack and Lily were amazing throughout and super chuffed with the service we received from both. Thank you both so much!
10 giugno 2026
Non scritta su invito
Risposta di Motorpoint - Norwich
We're so glad to hear you were happy with the service! Thank you for your kind words; we truly appreciate them.
Thank you
Motorpoint
Lovely service from lily and jack when…
Lovely service from lily and jack when collecting my car.
10 giugno 2026
Non scritta su invito
Risposta di Motorpoint - Norwich
We're glad you enjoyed your experience. Thank you for your kind words.
Thank you
Motorpoint
Risposta di Motorpoint - Norwich
We appreciate your kind words.
Thank you
Motorpoint
Good friendly staff very polite and…
Good friendly staff very polite and helpful good service. I only went into the Norwich branch had know intentions of buy a car but left with ordering a car
My car was delivered and picked up within a week
23 maggio 2026
Risposta di Motorpoint - Norwich
We're so glad to hear about your positive experience at our Norwich branch! It's wonderful that our team could assist you so effectively.
Thank you
Motorpoint
Great choice of vehicles
Great choice of vehicles, had what I wanted, easy to look at vehicles and test drive, friendly knowledgeable staff.
21 maggio 2026
Risposta di Motorpoint - Norwich
We're so happy you found the vehicle you wanted and that our staff were friendly and knowledgeable! Thank you for your feedback.
Thank you
Motorpoint
The place to go if you need a new car.
Brilliant from start to finish Zac at Norwich was brilliant very helpful and friendly, we travelled to Portsmouth as we didn’t have time for our car to be moved and the guys there were excellent as well I am very particular about my cars and Portsmouth worked with Norwich to make sure the car was perfect. I can’t recommend motorpoint enough! Save yourself the stress of dealing with the cowboys these guys are professional and also extremely cheap.
25 maggio 2026
Non scritta su invito
Risposta di Motorpoint - Norwich
We're so pleased to hear about your excellent experience with our team. It's wonderful that we could ensure your car was perfect, even with your specific requirements. Thank you for your kind recommendation!
Thank you
Motorpoint
No pushy salespeople
No pushy salespeople, very polite, We thought they gave us a fair price for our trade in. Buying a car was easy.
16 maggio 2026
Risposta di Motorpoint - Norwich
We're happy to hear you found our team polite and the car buying process easy. Thank you for your positive feedback!
Thank you
Motorpoint
Good selection of cars
Good selection of cars, really helpful and not pushy staff. Easy part exchange and collection process.
21 maggio 2026
Risposta di Motorpoint - Norwich
We appreciate your feedback! We're glad you found our selection good and our staff helpful and not pushy.
Thank you
Motorpoint
Pretty much what I would expect
15 maggio 2026
Risposta di Motorpoint - Norwich
We appreciate your feedback.
Thank you
Motorpoint
Welcoming and helpful
Visited Motorpoint Norwich on two occasions. Viewing a car and then to have a test drive and part exchange quote. Both times well looked after and everything explained about potential purchase. Any questions answered efficiently and effectively.
19 maggio 2026
Non scritta su invito
Risposta di Motorpoint - Norwich
We're so glad to hear about your positive experiences at our Norwich branch. It's wonderful that our team provided excellent service and clear explanations. Thank you for your kind words!
Thank you
Motorpoint
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