Mark was patient and clear about what the policy I sought covered, and listened carefully to what my needs would be for the next year. He explained key components in detail using scenarios I could re... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Once I had got through to a human being everything was good, it would be 5 stars if I did not have to deal with the idiot virtual "assistant" I was genuinely at the point of putting the phone down a... Leggi di più
L'azienda ha risposto
The cover we get is really good and our experience when we broke down in France was exceptional. Nothing was too much trouble. When you compare separate covers compared to the all in policy that we ha... Leggi di più
L'azienda ha risposto
So far so good, easy to set up the insurance as they haven’t asked me for proof of no claims or for a copy of my license as they have obviously done their checks. Very helpful agent who explained... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Motorhome Protect
Informazioni fornite da varie fonti esterne
With our roots dating back to 1974, we proudly provide excellent service and arrange competitive insurance policies, specialising in Motorhome and Campervan cover.
We know arranging the right insurance can be complicated, so we invest in our teams to ensure you get the service you deserve. We believe in excellent service because we know it is as important to you as it is to us.
Informazioni di contatto
Regno Unito
- motorhomeprotect.co.uk
4,8
Eccellente
3K recensioni
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Come questa azienda usa Trustpilot
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very informative
very informative, clear and easy to understand and talk to. Very clear about costs and cancellation fees if that happens, friendly enough to feel comfortable and at ease to complete the transaction.
14 marzo 2026
Risposta di Motorhome Protect
Thank you for your kind feedback. We're delighted to hear that you found our service clear, informative, and easy to understand. Our team strives to make the process as comfortable and transparent as possible, especially regarding costs and cancellation fees.
If you have any further questions or need assistance with your policy, please don't hesitate to reach out.
Kind regards,
Chris @ Motorhome Protect
Risposta di Motorhome Protect
Thank you for your kind words and positive feedback regarding our service. We're delighted to hear that you found our customer service agent helpful. Providing excellent support is very important to us, and it’s great to know we met your expectations.
If you have any further questions or need assistance with your policy, please don’t hesitate to get in touch.
Kind regards,
Chris @ Motorhome Protect
Lack of good communication
I received e-mails stating I had not renewed and if I had not paid by the renewal date the cover would cease.
I had at this point NOT received a new quote or terms, that was why I had not renewed.
Upone ringing, James was very helpful, it appeared that there was an outstanding query from last year relating to an incidnet several years ago. But it had not been flagged to me!
After renewing with James I have recieved a letter though the post explaining I had not renewed.
All a little stressful and confusing. A request to contact you and sort the query out would have been the right way to proceed.
I am happy with the cover - thank you
5 marzo 2026
Risposta di Motorhome Protect
Thank you for getting in touch and sharing your experience. I’m sorry for the confusion and stress caused by the renewal emails and the lack of clear communication regarding your outstanding query.
I understand that you had not received a new quote or terms, which understandably delayed your decision. It’s also concerning that the previous incident query was not flagged to you earlier.
I’m glad James was able to assist you with the renewal over the phone, and I apologise for the conflicting information you received afterwards via post.
If you would like to discuss this further or log a complaint, please reach out to our team who will be happy to assist.
Kind regards,
Chris @ Motorhome Protect
My first motorhome insurance...
Really helpful and very clear on all aspects of my insurance quote! Would definitely recommend to friends and family
4 marzo 2026
Risposta di Motorhome Protect
Thank you so much for your kind words! I’m glad I could help make your insurance quote clear and straightforward. We really appreciate your recommendation to friends and family. If you need any more assistance with your policy or anything else, please reach out to our team.
Kind regards,
Chris @ Motorhome Protect
Simple and straightforward process
The agent I dealt with was clear and considerate. She took time to make sure that I understood everything. I did not feel pressurised or rushed.
Took a little while to get an agent to speak to, but not unreasonable.
4 marzo 2026
Risposta di Motorhome Protect
Thank you very much for your kind feedback. I’m glad to hear that the agent you spoke with was clear, considerate, and took the time to ensure you understood everything. We always aim to provide a patient and pressure-free experience.
I also appreciate your understanding regarding the wait time to speak with an agent and that you found it reasonable. Your feedback is valuable in helping us improve.
If you need any further assistance with your policy, please don’t hesitate to reach out.
Kind regards,
Chris @ Motorhome Protect
Risposta di Motorhome Protect
Thank you for your kind feedback! We're delighted to hear you had a good experience and found a great price from us. If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Motorhome Protect
Risposta di Motorhome Protect
Thank you for your kind words! We're delighted to hear that you found the phone call to set up your policy was fast and efficient. If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Risposta di Motorhome Protect
Thank you very much for your kind words and recommendation. We’re delighted to hear that you are happy with our service. It’s been a pleasure assisting you with your policy.
If you need any further help or have any questions, please don’t hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Risposta di Motorhome Protect
Thank you for reaching out to us and for sharing your feedback regarding your policy.
We appreciate that you found our representative police and constructive.
If you need anything in the future, please do not hesitate to contact us.
Kind regards,
Michelle @ Motorhome Protect
Risposta di Motorhome Protect
Thank you for your kind feedback. We're delighted to hear that you found the process easy to deal with. If you need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Chris @ Motorhome Protect
Spoke to a gentleman about my renewal…
Spoke to a gentleman about my renewal who was nice and polite. About the policy going up about £85 compared to last year was very steep even with another year of no claims
11 febbraio 2026
Risposta di Motorhome Protect
Thank you for your feedback and for speaking with our representative regarding your renewal.
We understand your concern about the significant increase of approximately £85 compared to last year, especially given another year with no claims. We strive to offer the best value to our customers, and sometimes premiums can fluctuate due to various factors such as changes in risk assessment, market conditions, or underwriting criteria.
Kind regards,
Michelle @ Motorhome Protect
Online system didn't work.
I had to phone because the online system wouldn't accept my (correct) details. Person on the phone was very helpful and sorted my renewal out.
27 febbraio 2026
Risposta di Motorhome Protect
Thank you for your feedback regarding your recent experience with our renewal process. I’m glad to hear that our team was able to assist you promptly and resolve the issue with the online system.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Chris @ Motorhome Protect
Joe was very helpful & professional &…
Joe was very helpful & professional & sorted my renewal out with extra cover as discussed
18 febbraio 2026
Risposta di Motorhome Protect
Thank you very much for your kind feedback. I'm delighted to hear that Joe was able to assist you professionally and that your renewal including the extra cover was sorted out to your satisfaction. If you have any further questions or need assistance in the future with your policy, please don't hesitate to get in touch.
Kind regards,
Chris @ Motorhome Protect
Risposta di Motorhome Protect
Thank you so much for your kind words! We're delighted to hear that you found our service quick, easy, and helpful. It's great to know that our team was friendly and able to answer all your questions.
If you need any further assistance with your policy, please don't hesitate to reach out.
Kind regards,
Chris @ Motorhome Protect
Fantastic price. Very helpful …
Got a quote online then a follow up phone call to finalise insurance. Nice guy on phone very friendly and helpful
16 febbraio 2026
Risposta di Motorhome Protect
Thank you for taking the time to share your experience with us. We're delighted to hear that you found the online quote process straightforward and that our team member was friendly and helpful during your follow-up call.
If you have any further questions or need assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
Happy to spend the money … honest.
Any contacts I have had with Motorhome Protect have been pleasant, patient, friendly yet professional.
While I hate spending money I always come away happy as I feel I was understood and cared for.
Without doubt money well spent.
19 febbraio 2026
Risposta di Motorhome Protect
Thank you so much for taking the time to share your positive experience with Motorhome Protect. We're delighted to hear that our team was able to assist you in a friendly, patient, and professional manner. We truly value understanding and caring for our customers, so your kind words mean a lot to us.
It's great to know you feel the service you received was money well spent. If you ever need any further assistance or have questions about your coverage, please don't hesitate to reach out.
Thank you again for choosing Motorhome Protect.
Kind regards,
Michelle @ Motorhome Protect
Excellent service and price.
I got several quotes for my new motorhome including from comparisons websites, and Motorhome Protect was the most competitive. [This was through Quotezone]. I phoned them and spoke to Mark [I think] who could not have been more helpful. The call lasted just on an hour during which time Mark went through all the details and confirmed I was happy with the progress throughout the call. This is my first motorhome so Mark explained all the options and answered all my questions. I took out the policy during the call and received everything via email straight after the call. It is rare to get such good service so thank you. If you're looking for insurance [all types I believe] give them a try.
18 febbraio 2026
Non scritta su invito
Risposta di Motorhome Protect
Thank you so much for sharing your positive experience. We're delighted to hear that Mark was able to assist you thoroughly and that you found our quote to be the most competitive. We understand how important it is to have all the information when insuring your first motorhome, and we're glad Mark could guide you through the options and answer your questions.
If you need any further assistance or have any more questions about your policy, please don't hesitate to reach out.
Kind regards,
Michelle @ Motorhome Protect
Risposta di Motorhome Protect
Thank you for reaching out to us via Trustpilot regarding your policy.
I am happy to hear that you were pleased to be able to speak to someone on the phone.
Should you need anything in the future, please do not hesitate to contact us.
Kind regards,
Michelle @ Motorhome Protect
Quick and efficient operatives
Quick and efficient operatives. Any questions answered positively.
11 febbraio 2026
Risposta di Motorhome Protect
Thank you very much for your kind words. We're delighted to hear that you found our operatives quick and efficient and that your questions were answered positively. At Motorhome Protect, we strive to provide the best service possible, and your feedback means a lot to us.
If there is anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
The policy was fine but in this day and…
The policy was fine but in this day and age why do we have to pay more because we use a debit card. The computer system was a major part of keeping me on the line, it kept being slow or freezing.
5 febbraio 2026
Risposta di Motorhome Protect
Thank you for your feedback regarding your experience. I am sorry to hear that you were not happy about the additional charge when paying by debit card, and I apologise for any frustration this caused. We aim to offer the best service possible, and your input helps us improve.
I also apologise for the technical difficulties you experienced with our system during your call. We are working to enhance our systems to ensure smoother and faster service.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ Motorhome Protect
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