Morton Michel Recensioni 

I spoke with Daisy today to set up a new policy. She was great at explaining the details and thorough in making sure I understood everything and what additional services are available to me as a Morton Michel customer.

Mia was very thorough and went through everything in detail and at a good pace for someone who’s starting a business for the first time she really took her time with me and went through everything I queried

Great service from Mia Holland at Morton Michel today.

Thank you to David Norman who has provided a top class service. David was helpful and happy to answer all of my queries to ensure that we had the right policy in place for our club. I would recommend dealing with Morton Michel again. Diolch/Thank you David.

Thank you to Lee Harris who has supported me with the two nursery renewals. Morton Michel offers so much to their customers from the newsletters that keep you up to date with the forever changes in the childcare sectors, to the Flick training platform! A wealth of training opportunities. Super excited to get started with employer support via ARAG.

I had the pleasure of Mia Holland helping me through everything. So patient and helpful with every question I had. Amazing service.

Had a fantastic experience with Morton Michel! Daisy was incredibly patient and welcoming. She addressed all my questions with expertise, making the process a breeze. The warm and professional service I received reaffirmed my confidence in choosing Morton Michel. Highly recommend!

Fabulous Company
Steve renewed my insurance again this year .. always a positive experience
Everything explained thoroughly and invited to ask any questions.
So pleased I found them

Jarome was super helpful , very good at explaining and asking if I needed anything else for the insurance I was looking for.
It was lovely to be able to talk to a person and not do it on line . It made me feel a lot more sure of what I was getting .
Thank you Jarome you were great.

I am new to being self employed and have found sorting my insurance out very easy thanks to Mia.
Mia helped me through each step and I'm so greatful and would not be insured without her help.

Mia was thorough on the phone, and very patient with my questions and change requests!

I spoke to Steve this morning to renew our policy and he is always very helpul and so upbeat.
Look forward to speaking to you next year!!

Angie

Renewed my policy today and Sue was extremely helpful and knowledgeable about my specialist policy, which made it easy to renew and saved a lot of time in the renewal process. A first class and professional service.
I wish more companies had people like Sue - life would be so much easier.

I contacted Morton Michel for 2 quotes, one for home insurance including business cover and another for public liability.
Sue dealt with my home insurance and was prompt, informative, polite and prepared to answer all of my questions and help wherever she could. Great service.
Anthony assisted me with my public liability insurance and called back at an arranged time to ensure my needs were met. He again was very polite, informative and dealt with my quote and queries in a prompt manner.
Thank you very much to both, very professional and a pleasure to talk to.

Mia was an absolute delight !
Helpful, clear and efficient.

So far so good. I had good customer contact with Daisy Mayers-Oliver, she was efficient and exactly what you would want from an advisor. I did have a slight admin issue with the documents sent through, I called up, spoke to someone called Steve, and he made the amendment I needed without issue.

I had the pleasure of speaking to Terelle Davis-Noel today who was very helpful in setting up my insurance policy. He was professional throughout our conversation, answered all the questions that I had and showed great patience throughout the call. He was professional in conduct and made me feel reassured in using your company. He is a real credit to Morton Michel.

I have used MM for many years now and have always found their customer liaison excellent and very professional. Sue was again really helpful, friendly and very prompt in answering my query. Thank you!

Policy is not fit for purpose. Zero customer service. Absolute con. Why have mm have 1 star on general reviews but 4.9 on trust pilot? I smell a rat.
16/10- thank you for your prompt reply. As my broker, I expected a reasonable standard of support, knowledge and professionalism. However, MM have totally extracted themselves by telling me to contact the insurance company. I have been dumped by MM as if I was a live grenade. The insurer still has not acknowledged the complaint that MM say they forwarded onto them, 17 days ago. Was it ever sent? The support and service is disgusting. I will be contacting the ombudsman. No point in me contact you Rebecca in MM. Experience has taught me over and over again, that nothing is ever achieved by contacting MM. MM have made so many errors that have cost me thousands of pounds. Others should avoid at all cost.
UPDATE. I tried to contact Ms Henwood - waste of time. MM have demonstrated appalling honesty and efficiency and customer service. They have blamed the insurance company but the fault lies with them. There is no consistency. MM promised various things but have not maintained this. MM admitted faults but have failed to correct them. Sloppy and unprofessional. So many errors. No one will take responsibility in MM.. Ombudsman will be investigating. MM have not been fair to us as customers. This is a requirement. In addition, we have spent about 60 hours in basic correspondence to MM.

Mia Holland was nothing but helpful and informative today. And realised the urgent request I needed and prioritised my needs.