Mortgages FirstRecensioni 

462
TrustScore 5 su 5

4,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Incredible service from Tom & Rachael! Tom was extremely professional, knowledgeable and thorough. He understood my mortgage requirements and kept me updated throughout. I highly recommend Mortgages F... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We used Mortgages first to help us obtain our first time buyer mortgage. We had the pleasure of working with Graham who was amazing. He helped us from start to finish and put our minds at ease if ther... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

As first-time buyers, we couldn’t have asked for better support than from Phil and Matthew. They took the time to explain the whole mortgage process clearly and made sure we felt confident and informe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The information provided, the prices and interest rates, were all what we preferred as our goal we set and it was matched to our needs and also to help us find the best mortgage to what we knew we cou... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Broker di mutui

Scritti dall'azienda

New Build Mortgage Specialists, providing professional regulated advice to customers wishing to buy a new home.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

462 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(462)

44 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Mortgages made easy

The information provided, the prices and interest rates, were all what we preferred as our goal we set and it was matched to our needs and also to help us find the best mortgage to what we knew we could sustain. Our advisor Paul Judkins was kind, professional, knowledgeable, on time and efficient and made our whole journey a lot easier. Explored all aspects to help protect our future and manage our present challenges. Would highly recommend. Cannot fault them at all.

12 giugno 2025
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Risposta di Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Valutata 5 stelle su 5

Good service and timely response

Good service and timely response. Thanks Graham and Leah for a great experience

12 giugno 2025
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Risposta di Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Valutata 5 stelle su 5

Easy and professional experience

Bradley was extremely helpful throughout the entire process. It can be a scary process a first time buyer with little experience or knowledge, but after my first conversation with Brad I immediately felt better informed and more confident. All my questions were answered clearly and the regular, friendly communication made me valued and supported.

9 giugno 2025
Non scritta su invito
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Risposta di Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Valutata 1 stelle su 5

The worst experience

This was the worst experience with a mortgage broker I had so far.
To start with, the mortgage advisor made my wife fee awful about herself for not having a life insurance so in case something happens to her I can still get on, Well, we know fully well what we want to do going forward and her taking on a life insurance is definitely not something we are looking to do.

Secondly, the mortgage advisor recommended a solicitor who was awful in the way they treated us as their clients. I had to personally chase third parties (this was the solicitor's job actually) just to see the mortgage offer through. When I confronted MortgagesFirst regarding this issue, they said it was out of their hands - despite stating at the initial interview that is the solicitors they are recommending are not moving things through, they actually have leverage over them (...nothing further from the truth).

Thirdly, it appears that a few months into the process, their solicitor found a clause in our house deeds that meant we had to either pay an additional £2,000 to resolve (on top of the £700 - £900 mentioned at the initial interview), or the choice of bank for us would be very limited (and with paying a kind of insurance worth a few hundreds of pounds). This led to us having to pay 7.5% interest for two months on top of the Help to Buy interest because of an 'omission' by MortgagesFirst. When confronted with this, the mortgage advisor stated he has never heard about anything like this. Well...being involved with the mortgages industry on a daily basis, I find that very hard to believe (so the second dishonesty).

And finally, I had to ask for my Amazon referral voucher on several occasions rather than being sent one by default on completion day.

I would not recommend this company going forward.

15 marzo 2025
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Risposta di Mortgages First

Thank you for your review, your comments have been noted and passed to management who will contact you shortly.

Valutata 5 stelle su 5

Really insightful

Really insightful and honest initial conversation with Alex. He explored different possibilities with me and answers all questions thoroughly. Super helpful

1 giugno 2025
Non scritta su invito
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Risposta di Mortgages First

Hi, thank you so much for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always delighted to hear about your experience!

Valutata 5 stelle su 5

Can’t speak highly enough of David…

Can’t speak highly enough of David McCullough. Patient, concise and professional. Very kind, exactly what you need when looking to purchase your first home. Looking forward to having him guide me in the process.

31 maggio 2025
Non scritta su invito
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Risposta di Mortgages First

Hello, we love hearing about our customer’s experience and are delighted to hear you are happy with our service. Thank you for your 5 star review!

Valutata 5 stelle su 5

Great help

I have been working with them to renegotiate my mortgage for a while now. They have always listen to my wishes and found the best option for me.

9 maggio 2025
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Risposta di Mortgages First

Hello, thank you so much for the 5 star review! If any of your friends or family need assistance, please let them know about us, we would be happy to help!

Valutata 5 stelle su 5

Excellent service received from Steve Alexander

Steve has always been fantastic with Marcus and I.
We had a lot of pressure put on us when purchasing our next property (newbuild). Bellway kept pushing us to use their advisory service and I simply refused (even though it was free). Why would I when the service received from Steve has always been fantastic!
Steve has always been great at explaining things to us and he is so knowledgeable.
Any advice needed, he is always happy to help. Steve assisted is regarding a query with regards to property we was considering putting an offer in against and I noticed a few red flags. Steve took time out of his schedule (on a Saturday) and called me to weigh up the pros and cons leading us to where we are now. In a much better financial situation by not moving forward with a new build and not the other property.
I cannot recommend Steve Alexander enough. He’s friendly too which makes the appointments a breeze and more relaxed as sometimes a lot of information being thrown around is so daunting. Especially in this climate.
I work for a mortgage lender therefore I deal with a lot of intermediaries, the good and the bad!
Due to this, I have quite high expectations and Steve has always exceeded these. His response times are great and is happy to assist when anything upfront pops up!
He has helped us meet the pushy developer deadlines (we all know how annoying they can be) and has got us a mortgage offer from Nationwide in our hands within 2 weeks of the initial mortgage appointment.

5* from Marcus and I. We couldn’t be happier with the service we have received.

Thanks again Steve, you are an asset to Mortgages First.

23 maggio 2025
Non scritta su invito
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Risposta di Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that you would recommend our service!

Valutata 5 stelle su 5

Really smooth and easy process,

Really smooth and easy process,
Charlie was great and helped me feel at ease in what is a nervous process !

21 maggio 2025
Non scritta su invito
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Risposta di Mortgages First

Hi, thank you so much for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers so we are always delighted to hear about your experience!

Valutata 5 stelle su 5

I would highly recommend using…

I would highly recommend using mortgages first, I have been dealing with Sarah , Jenny , leah and they couldn't do enough . I have spoken with other staff at mortgages first and again they are all very professional in the way they work . If your looking for a mortgage I would highly recommend using this company .

21 maggio 2025
Non scritta su invito
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Risposta di Mortgages First

Hello, thank you for the fantastic review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Valutata 5 stelle su 5

Paul who I dealt with was very…

Paul who I dealt with was very personable and I felt extremely valued. Paul listened to my personal requirements, wasn’t pushy and guided me well throughout

16 maggio 2025
Non scritta su invito
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Risposta di Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Valutata 5 stelle su 5

Alex and Matthew were a huge help with…

Alex and Matthew were a huge help with my mortgage application. They made the whole process easy to understand and were always quick to respond to my questions. Super friendly, professional, and reliable throughout. Really appreciate their support—highly recommend!

10 maggio 2025
Non scritta su invito
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Risposta di Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that you would recommend our services!

Valutata 5 stelle su 5

Putting the customer first

They always put the customer first and try to ensure a positive outcome for all. Highly recommended.

24 aprile 2025
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Risposta di Mortgages First

Hi, thank you for recommending us in your review! We are so pleased to hear that we made your experience a positive one!

Valutata 5 stelle su 5

Everyone I dealt with at Mortgages…

Everyone I dealt with at Mortgages First was very helpful. They explained every steps well and made me feel calm on what could have a stressful time.
They were in contact all the time. I will recommend them over and over again.

Thank you Mortgages First

2 maggio 2025
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Risposta di Mortgages First

Hello, thank you for the fantastic review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

Valutata 5 stelle su 5

Excellent service

As first-time buyers, we had lots of questions — but Matthew made the whole process so much easier. He was incredibly helpful, explained everything clearly, and guided us every step of the way. We’re really happy with the service we received from Matthew and the rest of the team. Highly recommend!

12 maggio 2025
Non scritta su invito
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Risposta di Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that you would recommend our services!

Valutata 5 stelle su 5

Charlie Partridge

Charlie Partridge
Is absolutely wonderful specialist- highly recommend!!

11 maggio 2025
Non scritta su invito
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Risposta di Mortgages First

Hi, thank you for taking the time to leave a fantastic review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service to others!

Valutata 5 stelle su 5

Helpful advice

Helpful advice, knowledgeable with a friendly service, kept up to date every step of the way

11 aprile 2025
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Risposta di Mortgages First

Hi, thank you so much for taking the time to leave us a 5 Star Review! We are committed to delivering high quality service to our customers, so we are always delighted to hear about your experience!

Valutata 5 stelle su 5

So quick and helpful

Honestly the staff were so polite and helpful. As first timer buyers we were very anxious and worried about getting a mortgage. The staff who supported us. Lauren and Andrew. Were so helpfull, kind, and very knowledgeable they made the whole process very smooth and eased out anxiety around the whole thing. Would 100% recommend mortgages first to friends and family.

17 marzo 2025
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Risposta di Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that you would recommend our services!

Valutata 5 stelle su 5

Jack was amazing!!!

Jack was amazing!!!
Very informative and helpful.
Excellent communication talked me through everything making it easy to understand for a first time buyer!

24 febbraio 2025
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Risposta di Mortgages First

Hello, thank you for the 5 Star Review! We really appreciate you using our services and sharing your positive experience!

Valutata 5 stelle su 5

They are all absolutely amazing!

They are all absolutely amazing!! Spoke to a few different people from there and all been so helpful and honestly. Work very fast and efficient. Explain everything in great detail
Overall fantastic !
Highly recommend

6 maggio 2025
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Risposta di Mortgages First

Hello, thank you for taking the time to leave us a lovely review, we are so pleased to hear that we made your experience a positive one and that you would recommend our service!

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