Morrisons Recensioni 

I ordered flowers costing approx. £6 these were substituted with flowered costing over £17, I cannot afford to spend £17 on flowers. Also informed payment declined , told to update payment before order could be delivered checked with bank no payment was declined, by now order 2hours late so decided to cancel order, later went to door to go out. order outside on step . No idea how long been there, whole evening wasted with this order, fed up

So I have raised this before but an update and for anyone thinking if Morrisons PLC really care about the environment. From my experience, it is a resounding NO.

These supermarkets have this Corporate Social Responsibility and all that but in reality, for my local store, MORRISONS JOHNSTONE, RENFREWSHIRE, their customer service is non existent. I have emailed the manager twice, others have, so have their own Customer Services, one of my volunteer connections has had an MP write to their Corporate Affairs, the Council has visited and written to them, all about the poor upkeep of removing litter from their car park impacting the local environment, cafe, bushes, riverbank, wildlife etc etc.

Since 2nd January, as part of my council's Team Up to Clean Up volunteers scheme, I have now cleared 255 bags of rubbish, some pretty darn old dating back 21 years since the supermarket was opened, but too much of it recent and repeatedly recent.

I have not finished, I reckon another 30 bags near the riverbank to uncover under the footbridge.

Within this has been Morrisons trollies, signage, baskets as well as just so so much rubbish. To see this just search for Team Up to Clean Up on Facebook, run by Renfrewshire Council, look for my posts and those where I have been around all of Morrisons building, outer area, riverbank doing a long term major clean up.

Repeatedly, I see litter in the main car park blowing into the environment towards riverbank or the other way towards cycle path, through goods yard. Their goods yard is a mess at delivery lorry area and rubbish continues to escape from there. However, I have been putting up cut tree branch barriers along the goods yard metal fencing which is helping to contain more rubbish within the goods yard grounds, same for preventing it reaching riverbank through bushes and will stay in grounds of car park.

All I want is Morrisons to step up massively, take some accountability and seriously improve their litter cleaning schedule and also speak to their staff to stop discarding litter butts at the back near lifts entrance. I have cleared up most of that area and to see your staff repeatedly continue to drop litter butts on the cleaned area is just damned right ignorant and disrespectul. Cigarette butts are highly toxic to the environment, google it and you will be surprised as what they contain. They are litter and littering is a criminal offence under UK law. So educate your staff to stop this and provide proper cigarette disposal facilities as currently they are very inadequate at back and any other staff entrance areas.

Head Office, if you see this, I will be contacting the same MP whom my volunteer friend did as the MP did say to them to follow up if it does not improve. It has not improved in the 4-6 weeks since.

The ball is in your court, I offered when I emailed your Manager of the store directly at the start of May and weeks later happy to discuss but all that happens is being ignored, your Customer Services just take no accountability and pass it to the Store Manager and nothing happens. Totally unacceptable.

Overall, very very poor experience with Morrisons in getting them to address environmental impact of this store on from both residential and commercial waste.

Back again. Still waiting for £47.60 for the groceries not delivered back in April. Now, they don’t even respond. Not only did I get an idiot delivery man, who ignored the instructions to leave the groceries outside and knocked long and loud, while yelling my first name through the letter box, but he walked away with them. I would like my money back. Otherwise, what can I call them but thieves?

Morrison's now order
it took nearly 4 hours for the order to get through stock check. Finally 8pm order is being picked driver will txt you
10pm no text no order
Bulwell branch is closed now, but it is still displaying order being picked.
not happy

There some stuff i love that tesco don't do so the next best supermarket is Morrisons online mostly but some time I might go in if I only need few things they always have discounts

Ordered a delivery and not only is it gonna be over 4 hours late but alot of it is unavailable including the meat for a Sunday dinner. Will be refusing the delivery when it finally arrives. This isnt the first time it has happened either.
Just to update it's now 5pm and still nothing

Morrison's cafe:
This is purely to do with the Morrison's cafe in Livingston, West lothian!
The set up self service does not make sense for hot drinks! They should be next to
the tea and coffee making machine.
Went to make hot chocolate, didn't work, told member of staff it wasn't working her reply" yeah it's not working" she just stood there, so I said well what now? Reply " give me a minute and I'll be with you!" No doll, stop chatting to you pal and do your job! Never again! Has gone down hill massively 🤬

AS a disabled person I had a great young person that was willing to help me with my food delivery.

Well it feels like morrisons are starting to appreciate people's budget now and the best people on job, delivery driver today was good man, hire good people. Shopping was fulfilled in full unlike some places that would cancel some value items to take back some of your savings we all know its true and after today im willing to have faith that if they stick budget conscious and deliver great customer service. Why wouldn't I shop there? All to say could be a big turn around for a company that probably deserves it.

It is extremely irritating to have to wait for an employee to finish nattering to a colleague so that they can give you a bag to put your shopping in. Also today after waiting around again for some old dear to stop talking to her friends and give me a sodding carrier bag I then had to wait again for someone else to get me a replacement yogurt, which took longer than it should because, guess what? She was nattering to a colleague....very rude and pretty poor customer service.

Shocking customer service. Long waits on the phone. Issues with quality, sell by and substitutions. Yesterday my order was cancelled. No warning and an invalid excuse led to the removal of all offers sourced and a loyalty discount voucher due to expire. How convenient. If this is how you treat customers in this economic climate you will not survive. Never again will I shop with Morrisons.

Ordered online for a delivery 2 days after we arrived at our holiday cottage. Two hours before delivery was due, I received an email saying that delivery was cancelled because of ‘absence of drivers’. Yolanda, customer services, was helpful on the phone and said that someone from the store (that was going to deliver) would call me the next day to confirm the rescheduled delivery. By 17.30 the next day no one had called or emailed to tell me the new delivery date / time. I cancelled the order. Now waiting for confirmation and refund …….

i purchased some topside of beef not cheap cooked it to perfection it was sinue stringy chewy i dont believe it was best topside i have photos and tried to talk to customer services a total waste of time a joke i will go to my butchers next time

Since Covid I have loyally shopped with Morrisons online. For a long time I was full of praise, they delivered in bags (no scrambling about on the doorstep with a bad back) which they also took back. The drivers were polite and friendly and checked I knew about substitutions etc. The last few months most of them have brought the bags to the door hand-held, instead of using the crate(s). Most of them want to drop the shopping off and run, even when they've come early. I've had a carrier bag of spilled yoghurt on at least 3 separate occasions, cans put in the bag on top of fruit, bruising it, and frozen foods put on top of perishable like lettuce which gives it freezer burn. Today I received a bottle of toilet cleaner which was bagged with food and leaking! That was the last straw, I've deleted my account.

COALVILLE LEICS:
Can I rate Zero. MORRISONS LISTEN, scrap this delivery service, it's having an effect on your reputation. 2 Days, 2 orders both have not turned up.
How dare you NOT INFORM THE CUSTOMER.
The regular shop delivery drivers ALWAYS turn up early as they want to clock off early, again unacceptable.
The head of your delivery/logistics wants sacking along with the Store Manager.

I placed a Morrisons Now order at 14:29 2 hours later I am still waiting.
On contacting customer services the person immediately on hearing my complaint diverted the responsibility to third party delivery drivers. Really!!!
Instantly aggrevated me as They advertise and you pay for a speedy delivery, then they blame the third party who made no such promise to the customer......Needless to say this will be my last order

Absolutely shocking , half my order was missing , have to shop anyway what is the point in offering an on line service that you can’t honour maybe just don’t offer that service

"delivery in as little as 60 minutes". - 2hours later it's getting picked up, cannot contact store for an update, can't cancel & request refund on the app or online.
Ended up ordering elsewhere and recieving it in 25mins.

Terrible.

Ref: 1649176693556

Tried ordering online from Morrisons twice. On both occasions the checkout went through and showed a confirmed order, but nothing was actually processed or delivered. No order appeared in my account either.

At the same time, small card verification charges appeared, which suggests the checkout was initiated correctly, but the system failed to complete the order.

The result is that I was left without groceries and also lost delivery slots because everything stayed in my basket while the system incorrectly showed confirmation.

This is a serious failure in an essential service. If a website confirms an order, it should actually exist.

I won’t be using Morrisons online again.

Morrisons were marvellous during the lockdown. In sky high temperatures Simon the manager arranged ice cold bottles of water for customers and this afternoon lollies for children. Great initiative and leading the way for other supermarkets