Moorside Legal Services Recensioni 

Scam company, I been waiting for someone to pick up for 40 minutes and bare in mind I called them 3 times each time I waited 15 minutes and another time 20 minutes . They make you wait so you end up paying them without calling, but my query was to find out why I wasn't charged for my payment plan on the due date and when I made a manual I get a text message saying pay to avoid court action, so what did I pay for

Total amount outstanding: £170 for an unpaid parking charge. I don't have a vehicle ! I tried calling to speak to an agent. The phone line is only available for making payments. I emailed them to send me proof of the fine; no response.

Shady company attempting to enforce “fines” for private parking companies

Implied threats in communications intended to pressure you into paying the ridiculous amounts claimed by the parking company

Read the parking tickets section in money saving expert website and this will guide you through everything you need to do.

I’m currently in the process of being taken to court by them and looking forward to seeing how things go on the day

Don’t forget, even if you lose in court you’re only going to have to pay the amount they’re already claiming and no CCJ is lodged in paid within a certain time frame so you have absolutely nothing to lose fighting it.

Plus it has to be heard in your local court, so even if they won it wouldn’t be enough to cover their costs for time administrating the case and attending the court

If everyone went to court with them, they would go bust so please please DO NOT PAY THEM

Robbing people to make money. Inflation of price. This company is this worse Of the worse.

My complaint is about Moorside Legal Services’ conduct, not the underlying parking dispute.

Despite repeatedly offering evidence and, subsequently, providing confirmation from Marks & Spencer that I qualified for the advertised free parking entitlement, Moorside has continued to pursue County Court proceedings without, in my view, properly considering the evidence presented.

As a regulated law firm, I expected a fair and objective review once new evidence became available. Instead, I have been forced to continue defending a claim despite the retailer accepting that I met the parking conditions.

I am currently 33 weeks pregnant, and the continued pursuit of this matter has caused significant and unnecessary stress.

I will, however, be taking this all the way to court.

I hope this company burns to the ground and all the directors eventually get prison time, absolute parasites trying to con working people out of £170 for evidence i have to contradict this, can’t wait to see these scum bags in court, absolute robbing bastards and I am going to make it my mission to expose these parasites and shutdown. I would sooner lick toilet seats clean than work for this place, I hope all their staff walk with their heads down in shame, utter scum.

I was pursued for an alleged £70 outstanding balance nearly two years after paying the original £100 parking charge. When I asked for evidence explaining the extra £70, I was told Moorside had requested information from their client and would be in touch. Instead of providing that information, they issued a county court claim with more fees added. I ended up paying the balance to avoid the stress and possible escalation, but I was extremely disappointed with how the matter was handled.

Update- conflict of interest- Mike Marrs CEO of holding company of APN group was the president of the BPA (British parking association)until 2 weeks ago!!
Go figure, no wonder escalations got declined and protecting his one false income stream!!!
SRA why aren’t you being proactive, they are making a mockery of the legal profession and out of you the regulator.
No care - talk to them and their script is “pay or I will cut you off” and they do!
Can’t speak to legal - none legal personal on front line and no access to legal
Resolution - spoke to someone and they refuse to put in writing that it’s been satisfied! And this his a legal company!!!
Evidence- refuse to provide evidence, pay it blind!
Absolute scam and now having to get my solicitor involved.
Receive one email threatening a ccj straight away and court action.
Email has name and reference number only so called them but failed their authentication as my address is different as I live abroad, they hung up immediately no explanation, no goodbye. Called again, asked for a manager or litigation and they declined, wanted verification same result and again they just hung up and extremely aggressive. Should only have to give them what they gave me, but they are data mining!
Called third time and asked to speak to a specific paralegal but got declined. Eventually passed verification but still not my address and still will not send me any proof! Eventually got dates and location and I was definitely not in even country and can prove it. No email contact portal only, but can’t create an account as my abroad postcode isn’t recognised so can’t upload proof. But they are still going ahead with court even though it wasn’t me. Told them to email me with the court they are sending too and am waiting, so we can have a set aside to provide evidence and expose these scammers and companies they are representing!
Solicitor advised if a ccj appears that we should then take to remove and take them for damages, repeating his advice and that’s my advise to all. He’s even read all these reviews and I quote “ SRA need to strike all their solicitors off and not issue practicing certificates and someone with balls should start a group action!

Absolute bastards. Literally the lowest form of scum on the earth.

You’re dealing with people here who should be imprisoned for such scandalous, entirely illegal practices.

I am taking my complaint all the way to the courts, no matter the cost to me. People like this should not be able to just get away with it.

Avoid at all costs.

Absolutely shocking company. Need a legal firm to investigate this company and those they represent!!
Only represent a few independent parking companies, nothing else, and have no customer service skills and refuse to accept any concept of wrongful tickets.
They are just paper shifting from their so called clients, zero effort to contact you, no due diligence but want their money and that’s all they care about. Even the clients they represent, you can’t get in touch with but can for payments only.
Stage one the client, then pass on to a sister company “trace group” then on to moorside legal. Double payment for moorside via trace group which is the APN group. Constant threats of a ccj, they come out the gates very strong!!

This is clearly a 3 point Ponzi scheme adding fees as it’s passed with zero effort to contact people. Ccj hearing by stealth!! Disgusting for hiding behind a solicitors practicing certificate. Needs investigating for collusion and obtaining fees by conning people. Even read some reviews of people who received fines for stopping at the parking signs to read it with the car still running!!! Absolute crooks!!

What kind of company in this day and age doesn't have an email address. This is a complete sham with no way of communication in the modern world. I am being threatened of fines and ccjs and I can't even contact the company in a timely manner. Very few people send letters these days and I find this extremely frustrating in the modern world. I can only presume that these are some sort of tactics to benefit themselves as there is no other explanation for it.

I only gave this a 1 star as there is no option for 0.
I have tried to contact this company via phone so many times i have lost count. I have contacted them on various phone numbers advertised, nobody answers. It states you can select option 2 for a call back, this doesn’t work. There is also a mention of a chatbot, but again there isn’t one. Pitiful service!

I felt this review was needed regarding all the negative reviews.
For the past number of days I have been dealing with the company regarding our daughters situation.
I have spoken to a number of customer service advisors.
Cheneas Mark Veronica I think lorice I may have spelt the name incorrectly
All the advisors have given 100% I did as I was asked regarding correspondence that they needed I followed up with phone calls again customer service was excellent.
A resolution came through today for which I am truly grateful.
The only negative is the call waiting times which is not the customer advisors fault.
I don't know of the managers name who agreed the resolution today I didn't ask for an email confirming the resolution however I feel confident with Marks telephone conversation all is good.

APPALLING THEY HAVE A DOZEN PHONE NUMBERS BUT NEVER ANSWER THE PHONE!!! THE CALL BACK FACILITY DOESNT WORK.
No email address on the website. I'm not sure that this is a legit company and not a cowboy outfit. I got a random letter in the post demanding money for a parking fine. I just want to check the details of the alleged 'debt' before handing over any money.

This has to be a scam using a fake company to extort money from the public.
100% some dodgy kid running a scam from his mums kitchen table. No legitimate company would operate like this

IVE BEEN ON THE PHONE TWICE THIS MORNING . WAITED 20 MINUTES BOTH TIMES THEN THE CALL IS MAGICALLY DISCONNECTED. I haven't been able to speak to anyone

Quite shocking really. I had a text on my phone. Saying this company written to me a while ago, ( No you did not) even gave me a ref number in the text. Anyway I contacted them straight away. They asked for my name I was reluctant at first but for security reasons. As soon as I told them my name and phone number there agent said Sorry this is not you and we will take you off our system. So how in the first place did you get my number to send me the text. And what was it about. This has to be a scam. Be very wary of this company. Something doesn't quite add up... Very concerned individual...

I settled a claim with them and paid the settlement using the reference provided. They chased payment. I provided evidence of paying and they ignored my messages and emails and issued an N244 for the full claim with 30 days to pay before I had a permanent CCJ. I tried and failed to speak to them to check their records. The front line staff listen and but are powerless to do anything except message their litigation team internally. And the litigation team never respond. So I paid the full claim (in effect paid again) in the hope their automated systems would remove the CCJ and 4 weeks later it still hasn't. I have issued a letter before action and now going to sue them for damages. Not just cowboys but deliberately negligent. Going to try to get the ombudsman involved too.

Spoke to Julie C today and just wanted to say she was excellent on the phone - courteous, clear, and dealt with the address update on my account efficiently and without any fuss. Easy to talk to and helpful considering the circumstances.

The one frustration sits with the firm's setup rather than the staff: there's no monitored email channel - messages to the published address (help@) auto-bounce as 'not monitored' and direct you to the portal or telephone. Arduous and seems shady as you are relying on their systems to keep a record of your correspondance for legal matters, and it's a shame because Julie was exceedingly helpful. A monitored inbox would make a real difference.

Hopefully the rest of the matter is handled with the same professionalism.

Incredibly poor.

No letters sent! Then had the audacity to send claim letters and court proceedings with zero evidence delivered to my address.

Unbelievably poor claim management and bullying.

Couldn't speak to anyone who spoke English or understood what was happening.

Very poor debt collection. Looks like on companies house they have had all new directors from poor claim management and bullying. Company number 15069347

As usual with these companies not interested in the truth or behaving in a manner that makes their mistakes dealt with. Just divert, no manager available, we don't accept calls other than for payment.
WELL WHAT ABOUT WHEN SOMEONE HAS PROOF THEY PAID THE PARKING ON THE DAY IN THE APP AND YOUR CLIENT NCP CR PARKS HAS MADE FALSE CLAIMS.

Absolute scammers beware this please need’s investigating