Moorside Legal Services Recensioni 

Abysmal company.

Correspondance sent to an old address. When I found out and tried to contact Moorisde to settle the issue, I was told the customer reference numbers had now changed and there was no way of indexing the old to the new? (Shambles). Moorside also failed to update my address on their records despite repeated efforts in writing and via telehpone.

CCJ then lands at the old address. I've spent 12 months chasing this shower of... to settle the issue, first via an order of consent and now through the Courts. I've been palmed off at every stage. Requests for call logs/transcipts are seemingly vetted before they're released as i've had several ignored that would highlight Moorside's incompetence.

Phone lines & Online portal are terrible. No correspondence is logged and the "Documents" section of the portal has never worked.

This company has harassed me for nearly a year. As a carer, under Herts Care, for my daughter, who is on PIP, and for her children, who live in a 4th floor flat. I am a 75 yr old, on 24 hr call out and had received a parking ticket from Euro Parks, who employ Moorside Legal. When u call them to explain the situation, they are rude and obnoxious and, due to me calling to get a solution, they hv bin on my back constantly for money, yet the people who live there and hv had PCNs hv ignored them and thrown them their tickets away. These residents hv bin left alone, no real follow up and to cap it all, everyone is back parking there no problem now. The parking belongs to the railway, who said they are ok with people parking outside the flats. I hv had to pay £127.50, just to get them off my back, as it was causing so much stress and ended up being rushed to hospital with a ITA

Like many others, my experience with this company has been absolutely appalling. Their customer service is nothing short of disgraceful.

Despite numerous phone calls and over 16 emails, I have still not received a satisfactory response. On more than one occasion, staff have ended calls on me, and instead of addressing my concerns, they continue to send the same generic automated emails.

The level of incompetence and complete disregard for customers is astonishing.

I have now escalated my concerns to my local MP, and I strongly encourage anyone experiencing similar treatment to do the same. Write to your local MP, explain your experience and provide evidence of how you have been treated.

Companies should not be allowed to operate in this manner without being held accountable.

I sincerely hope the growing number of complaints results in proper scrutiny of this company's practices. The way people are being treated is completely unacceptable.

Disgraceful practices. The Directors and employees of this company really need to have a word with themselves. Are you really ok with profiting from making a misery of people's lives based on spurious claims and fear mongering? Look at the stories in these reviews! You should be utterly ashamed of yourselves (if you are even capable of self reflection?) I am a solicitor so I know this is nothing but BS and so it doesn't stress me out, thankfully.
I wanted to share their email address for those who have the misfortune of having to deal with them and can't get hold of them, but it won't allow me: it's help at moorsidelegal dot co dot UK.
Stay strong! 💪

Absolute disgrace. They treat you like you are some sort of a thief! Very rude!! And their communication is unreliable and unprofessional.

They keen sending me messages to pay them money, I have no idea who they are. Every time I try and call they never pick up, Iv'e called 6 times in one week but they have messaged me twice to pay them money.

Jokers who are causing me anxiety and distress.

This company were chasing a "debt owed" from a parking invoice that I never received.

The first I heard of it was a county court claim letter three years after the alleged "breach of contract".

On the day in question, I'd entered details on a tablet in the venue I was visiting. Of course, those things don't give you receipts or any proof that you've entered the details. Doing so negates the need for the customer to pay.

Their very weak claim was, "failure to pay for duration of stay". I put my defence in as per advice given by experts who posted on a well known site. Moorside continued to pursue based on me "not providing any evidence that [I'd] entered the details on tablet". Of course the burden of proof is on the claimant to prove that sum of money is owed and for them to prove that there was a breach of contract. It is not for the defendant to do so. They added unrecoverable inflated costs to the alleged invoice too.

It proceeded to mediation where they suggested that I pay them £200 to settle the matter. My counter offer was zero because I knew that I didn't owe it. I had the proof that I was where I said I was on the day with my bank statement. It showed that I was in the venue at the time. I chuckled at the mediator and ended the call respectfully.

Moorside continued to pursue a hearing even though by this time they must have known they could not win.

Sure enough I received a letter on the 15th October which contained an order from the court, striking out the claim because it was so weak woolly and inconceivably ridiculous. The judge must have taken all of 20 seconds to make the order.

Of course Ocean Parking and Moorside legal are now out of pocket having made the claim and I'm liable for nothing.

More people need to do this with these Charlatans because they rely on people being scared into paying when they don't have to. I can't imagine that any of the legal "professionals" that they employ are even qualified.

This company pretended to have experience in legislation but they ignored the basic law which protects the disabled people

I have been trying to communicate with this company for approximately 2 years, I have proof I have never parked in the NCP carpark in question. They will not listen, it's like banging my head up against a wall. I have never spoken to so many stupid people in my life. If anyone from this company is prepared to communicate and get this problem sorted, feel free to contact me.

African call centre demanding full credit card details in order to setup a direct debit. No explanation given

Very unprofessional and not doing this legally. Continued to accuse me of breach of parking conditions. There is no evidence so they are preying on the weak who may pay up to shut them up.
Asked for mediation numerous times they refuse

Someone in their office is stealing bank details and giving them out to scammers that was the only people who were given the card details it’s impossible for it to be anyone else . Shocking you give in to their tactics of total harassment and try setting up a payment a payed it a couple of days late and their threatening court action again even all though a live in Scotland and have explained a didn’t know there was a toll on the Tyne tunnel that was the way Google Maps took me ad never been to England before we were going down to buy ma daughter aokething and they’ve harassed the life out me to get 1 payment and scam the bank it was made from and cause someone to have to close down their internet banking get a new phone and suffer a heavy loss . Wouldn’t ever give them your bank details for anything ever

Moorside Legal engage in harassment tactics, which (by their own admission in a letter) are purposely only just within the law. I have received multiple phone calls, texts and voicemails requesting payment. All this over a claim in which liability has not been confirmed by law.
As others have said, there is no way at all to contact them to discuss anything, as phone, website etc are exclusively to collect payment - I had to spend £10 sending a tracked/signed letter the their PO Box. Their written response was legally intimidating, dismissed everything I said, told me to get a lawyer and said they would proceed to court.
They never do this - if you're not in Manchester (their office base) they will not send a lawyer to your local county court due to travel expenses and the high probability that a judge will reduce the claim back down to the original £60. They will bail at the last minute but genuinely try to scare you into paying up. The "court costs" they like to threaten people with are: Court Issue Fee £35, Hearing Fee £27, capped Solicitor Costs £50. So £112 maximum + £60 for the original claim = £172, only £2 more than you'd pay if you get scared and pay up.
Don't ignore them but don't pay - get ready for court. It almost certainly won't happen and if it does you'll only be £2 worse off. That's all your risking: £2.

I really fail to understand how this is a legal company. For a company who appears to have the name "Legal", its quite surprising to know they do not act anyway legal.

My husband received a letter of claim from Moorside legal 2 years ago, we rang them right away and explained the PCN in question was appealed with NCP, NCP did not respond to the original appeal. NCP then passed the allegded debit to Trace, we challenge the claim from Trace and they backed off since NCP failed to respond to the appeal. Moorside then requested for us to send in the evidence. We did just that, they then decided to disregard the evidence and started using bully boy tactics to pursue the alleged debt. We then requested for the evidence from NCP acknowledging the appeal. The evidence was never sent to us, after several requests.

Just this very week, Moorside have sent another claim letter for the same PCN from a different company called Time24 UK ltd, which they claim to be acting on behalf.

How this is possible I really don't know. For a legal company they sure don't have staff who know much or do their jobs properly. They went cold for over year, thinking we might not notice, then came back with a different claim number and company.

I'm really not sure why there are no laws against such scrupulous bogus companies. This is the type of harassment that pushes innocent people to the edge.

We used to be able to correspond with them on "help" email address, (then was the response we got back in June 2025- "Thank you for your email.

We aim to respond to all emails within 5 days of receipt in the order in which they are received. We kindly ask that you do not chase a response during that time as it will allow us to respond to your email as quickly as possible....."

We never got the respond back. Today when you use the same email address this is the respond you would receive "Thank you for contacting Moorside Legal.

Please be advised that this mailbox is not monitored. We request that you access our online portal at ......portal.moorsidelegal..... and follow the instructions provided to submit your enquiry....."

Interesting how they no longer respond or communicate via emails.

Total crooks . I have emailed them and sent recorded delivery letters to them . It all started with a desputed parking fine . After them taking me to court twice . I opted for mediation.
I negotiated a small payment and paid immediately. 8 months later I received two letters in same envelope. One stating I had 7 days to pay . The other stating they had taken me to county court and I now had a ccj. After lots of letters to them and me contacting sra I got a email saying a para legal was looking into my case . Next day they confirmed they had found payment.
I still have a ccj .

Incompetent bully’s
I absolutely hate them
Who knew Leeds train station new parking confusion and me not being able to deal with being suicidal and them being absolutely obsessed with adding more fees to my account even though I’m too ill to cope. It’s robbing my life

Email received requesting I pay £170.
Slight problem, the name on the email is not me.
Requested what the charge was for and they couldn't tell me. I refuse to give my name and / or email address although I quote their ref number. Shambles set up !!

Horrendous experience with this company who cannot be contacted by telephone or e-mail to discuss or dispute. This means that early payment and reduced fines is impossible. When submitting evidence using the customer portal it is flat ignored and the threatening letters keep coming. UKCPS and Moorside Legal have repeatedly harassed my daughter for having a covered parking permit despite conclusive evidence that it was her car and her permit being in date. Informed them again and again that she suffers from severe anxiety which fell on deaf ears and they continued to threaten with a CCJ. After four years and for the sake of my daughters mental health I paid it off but this shameful, disgusting behaviour must be made public so that perhaps in the future someone benefits in court. I feel sorry for anyone going through a similar experience and also if you are reading this and work for either of these companies, get a real job so you can do something useful with your life, contribute to society and actually sleep at night with a clear concience.

Scam company, I been waiting for someone to pick up for 40 minutes and bare in mind I called them 3 times each time I waited 15 minutes and another time 20 minutes . They make you wait so you end up paying them without calling, but my query was to find out why I wasn't charged for my payment plan on the due date and when I made a manual I get a text message saying pay to avoid court action, so what did I pay for

Total amount outstanding: £170 for an unpaid parking charge. I don't have a vehicle ! I tried calling to speak to an agent. The phone line is only available for making payments. I emailed them to send me proof of the fine; no response.