Montgomery's Recensioni 

304
•
TrustScore 4 su 5

3,9

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Valutata 1 stelle su 5

The guys that put the battery in my couch ripped the bottom and didn’t tell me. I didn’t realize until later. My puppy kept wanting to go into the hole and I had to take out the whole underside.

Valutata 5 stelle su 5

My experience with your service process was fantastic! Zach was highly engaged, solution focused & very passionate about his work. I really enjoyed talking with him while he worked & loved that my s... Leggi di più

Valutata 5 stelle su 5

Love the store employees and selection. They were very helpful with picking out furniture within my budget. Also, showed great knowledge about the furniture and construction. I love the display t... Leggi di più

Valutata 5 stelle su 5

Kayla was very helpful :-) Excited to do more business as our house progresses. Thanks again Kayla for superb service. We asked if we could take a barstool home to see how it would look and how man... Leggi di più

Dettagli dell'azienda

  1. Arredatore d'interni
  2. Negozio di mobili

Scritti dall'azienda

The Montgomery's whole-home experience allows you to shop with confidence while our team of specialists and experts combine their knowledge and talents to offer you selections for every budget in furniture, mattresses, window fashions, flooring and lighting for your home. With stores in Sioux Falls, Madison, Watertown, and Aberdeen, you will find fashions for your home with a design team prepared to walk you through each step of the process from inspiration to installation with our complimentary design services.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

304 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,9

Tutte le recensioni

(304)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Product and pricing was generally fair

Product and pricing were generally fair. Had some concerns about consultant’s knowledge of product options. Worked with management to address concerns. Overall, pleased with our experience.

26 giugno 2018
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Risposta di Montgomery's

Thank you for your feedback. We are continually training and working with our teams to be familiar with all of our products. Your comments have helped us zero in on an area to improve. Our sales manager will reach out to you. We would like to improve your experience. – MJR

Valutata 5 stelle su 5

Our gal was so sweet

Our gal was so sweet! Hope delivery goes smooth too!

25 giugno 2018
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Risposta di Montgomery's

Thank you for the kind words! We look forward to making your delivery special. - MJR

Valutata 4 stelle su 5

My designer was extremely helpful…

My designer was extremely helpful finding my style and price point. Emily was very easy to work with. I would recommend the Montgomery experience to anyone.

20 giugno 2018
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Risposta di Montgomery's

Thank you Sonja. We really appreciate you taking the time to give us feedback.

Valutata 5 stelle su 5

Candice has been a wonderful help to…

Candice has been a wonderful help to us. She has been to our house after remodel and our business and helped us with everything from color schemes to furniture and artwork. She should have a raise

18 giugno 2018
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Risposta di Montgomery's

Thank you for letting us know! We are happy to have Kandice on our team. We are glad she was able to help you find everything you need for both your home and your business.

Valutata 5 stelle su 5

My experience turned out better than I…

My experience turned out better than I thought it would. Connie helped me with a chair and ottoman that I had purchased 2-3 years ago and I was very impressed with the outcome. I also had an issue with the trim on my couch and Zach came to my home and fixed it in less than thirty minutes. He was a pleasure to work with. I will shop at Montgomery's for any future furniture needs that I might have.

18 giugno 2018
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Risposta di Montgomery's

Thank you for letting us know. I am sorry that we had an issue with the trim on your sofa. We are happy to have people like Zach on our team that have the know how to make something better than it was straight from the factory. We are happy to help from start to finish including service after the sale. - MJR

Valutata 2 stelle su 5

Great selection and affordable prices, however, the overall purchasing experience was filled with disappointments.

We found a sectional and a king bed frame/stand that we loved. Both items were clearance and marked as "Last One". We purchased, as in credit card was charged, both items and also ordered an ottoman that in a fabric matched the pillows of the sectional on a Saturday. The associate also informed us that delivery times may be a while out due to a sale they recently had.

After the transaction, our associate attempted to call the delivery team, but they had left for the day. We were told they would call on Monday to schedule a time.

Roughly two hours later, our associate called and informed us that the king bed frame/stand we had paid for was already sold and we would not be able to have it. I expressed my disappointment with her news and the fact that this was allowed to happen; however, she encouraged us that she would find other options and make this right and would present them to us Tuesday.

My wife finally called Wednesday to inform the associate the delivery team never called, to which they said, "We just had a sale and they are very busy.", which was a different message than we were initially given. She also inquired about the other options she had found, but the associate said, "There really are no other options in your price range." We understood the frame/stand we purchased was a very good deal; however, we also expected at least an effort to rectify this issue and feel as though no effort was made.

We were refunded our purchase price, and after a bit of negotiation, a portion of the protection plan we also purchased in the initial transaction. I was also informed that the fabric we had paid extra for on our ottoman was not going to work as well as advertised. I'm glad we were informed; however, at this point it was just salt in the wound. We instead chose to match the ottoman to the sectional.

We are very satisfied with the sectional and ottoman, but the road to here was a rocky one. And I can't say I will never shop at Montgomery's again, but it won't be my first stop.

18 giugno 2018
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Risposta di Montgomery's

Thank you for taking the time to give us this feedback. We are working every day to improve our communication with our customer's. We definitely made errors in our communication with you. Our sales manager has made a call to you to see what we can do to help improve your overall experience. All feedback is appreciated and we will use it during our training. – MJR

Valutata 5 stelle su 5

Great customer service!

Michelle was very kind and helpful! She wasn't pushy, which I was thankful for, and she allowed my husband and me enough space to decide what was best for us rather than trying to up-sale us!

17 giugno 2018
Non scritta su invito
Valutata 5 stelle su 5

Amazing service

We had a very pleasant experience while shopping for a new bed. The salesperson was very friendly and knowledgeable. She gave us the time we needed to try out and think about each of our mattress choices.

16 giugno 2018
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Risposta di Montgomery's

We are happy to hear you had a pleasant experience! Finding the right bed can be an intimidating process. We hope to make it a pleasant experience for every one of our guests. - MJR

Valutata 5 stelle su 5

Wonderful shopping experience

Wonderful shopping experience. Great customer service. Furniture delivered when setup , I would recommend this furniture store to anyone without reservation. Beautiful furniture and store layout.

14 giugno 2018
Non scritta su invito
Valutata 4 stelle su 5

Satisfied Customers

We got exactly what we wanted and feel it is great quality! We did pay more than we had hoped to pay, but they have a reasonable supply of bargain options!

13 giugno 2018
Non scritta su invito

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