Worst customer service and the absolute WORST manager ever! I was on my way to the lodge and a tree was down on the mountain. I called to explain the situation to customer service and then the manage... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great place, but BEWARE of their strict full-deposit with 60-day cancellation policy!! We changed our reservation by a few weeks, but they treated that as a "cancellation" instead of a modification... Leggi di più
L'azienda ha risposto
The room was ok. No TV in it was a surprise for us. Good breakfast and very good service in general.
We had a lovely stay in May 2019. Beautiful upstairs room looking into the forest, well maintained lush grounds, amazing pool, great food and fantastic staff. We booked a private cloud forest tour th... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We have 28 rooms. 12 Forest View Downstairs, 12 Forest View Balcony, 3 Garden View and 1 Superior Garden View. All rooms have free wireless internet. All rooms do not have air conditioning or television, so you can appreciate the sounds of the tropical cloud forest. The service style is personalized, informal, caring. Our food is what a Costa Rican grandmother would cook if she was also a creative and contemporary professional chef. The atmosphere in our lodge is quiet, laid back and tranquil with an open fireplace. Our bar serves up creative cocktails. Like the Jigüiro, with fresh guava juice, rum, triple sec and squeezed lemon. Suggested activities while you’re at the lodge, explore the gardens, with La Posa de Doña Yolanda solar-heated pool, the main fern and bromeliad garden. Among the suggested activities in the area are hiking or bird watching with a naturalist guide, horseback riding, and zip-lining or hiking through the canopy. We suggest you spend between 2-4 nights with us.
Informazioni di contatto
400 mtrs east from the Frog Pond, entrance on the right hand side of the road, Monteverde, 6941-1000 San José, Puntarenas, Costa Rica
- 1-800-672-8704
- lodgereservations@costaricaexpeditions.com
- monteverdelodge.com
2,2
Scarso
100 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Costa Rica Expeditions are da Best
This hotel is a must if you’re going to Monteverde. Amazing, and the staff equally amazing
15 marzo 2019
Non scritta su invito
A great base from which to explore the Cloud Forest
My daughter and I spent a few days here back in 2016. We both really enjoyed our stay. It has a lovely atmosphere, comfortable rooms and beautiful pool and gardens including the butterfly garden. The staff were helpful and friendly. I would definitely return.
15 marzo 2019
Non scritta su invito
Relaxed Stay
wonderful place and close to the natural parks in this area I can only recommend this lodge. A regular meeting point was the 'happy hour' at the bar, where you can meet people and excange your daily experiences - for free. Accomodation and garden was as you would expect of a lodge like this.
15 marzo 2019
Non scritta su invito
One more reason to visit CR
Excellent place to stay! Friendly, helpful staff. Beautiful facility. Iʻd highly recommend it!
15 marzo 2019
Non scritta su invito
Lovely grounds
Lovely grounds, nice room, but there was construction when we were there. Good food. I would recommend Monteverde Lodge.
15 marzo 2019
Non scritta su invito
Risposta di Monteverde Lodge & Gardens
Dear Carolyn,
We appreciate your comment and we are deeply sorry that maintenance disrupted your vacation time.
You stayed with us in June 2016, when we were installing the lodge’s solar panels and unfortunately the labor crew was working in an area near your room. Our receptionist offered you to move to another room, so you could be away from the noise, however you decided to stay in room 104.
This is not an excuse, we know this job wasn’t supposed to interfere with your experience as our guest and we are truly sorry that it did, please accept our sincere apology.
On the other hand, we are glad to hear that you enjoyed your room, our gardens and food.
We hope that you can come back some day and see the changes that we have done in the lodge for our guests’ benefit.
Sincerely yours,
Jenn Dunn
Guest Satisfaction Specialist
Beware the strict Cancellation Policy...
Great place, but BEWARE of their strict full-deposit with 60-day cancellation policy!!
We changed our reservation by a few weeks, but they treated that as a "cancellation" instead of a modification and refused to credit our deposit toward the new dates.
(Even after we stayed there and paid AGAIN for the new dates, it took several international phone calls and emails to get their erroneous "cancellation penalty" refunded.)
14 marzo 2019
Non scritta su invito
Risposta di Monteverde Lodge & Gardens
Dear Jeff,
We appreciate your review and are glad to hear that you found Monteverde Lodge & Gardens to be a great place.
We are sorry that it took so long to get your date change sorted out. Our Reservation Department is normally super timely, but with a case like yours, they probably needed to get approval from our COO.
I’m so sorry that it took so long and for the frustration you must have felt in the process.
It’s great to hear that after all that, you found the lodge to be a “Great Place”.
Sincerely yours,
Jenn Dunn
Guest Satisfaction Specialist
Excelente experiencia.
14 marzo 2019
Non scritta su invito
The lodge
The lodge, their staff and the scenery were all wonderful. We loved our time there.
9 marzo 2019
Non scritta su invito
Loved it!
Perfect escape, amazing grounds, our room was gorgeous and the restaurant was fabulous too! ❤️
9 marzo 2019
Non scritta su invito
Beautiful lodge
Beautiful lodge, great location with easy access to the town and parks. Great service !
8 marzo 2019
Non scritta su invito
Very pleased.
7 marzo 2019
Non scritta su invito
Very nice.
Very nice, clean room- Food was very good in the hotel restaurant also! Would stay there again, if we ever were in the area.
7 marzo 2019
Non scritta su invito
Friendly
Friendly, helpful service; pretty grounds. Good location.
28 febbraio 2019
Non scritta su invito
From first greeting to goodbye
From first greeting to goodbye, staff was gracious, informed & helpful. Facility is lovely, making excellent use of the location. Our room was delightful. We almost looked forward to a storm so we could relax on the balcony. Easy access to wide variety of experiences in the area. Staff helped make arrangements.
We highly recommend Monteverde Lodge.
28 febbraio 2019
Non scritta su invito
monteverde Lodge &Gardens
It is a beautiful lodge. The rooms are comfortable. I liked the balcony right outside the rooms.
You can sit there and relax or watch birds. The grounds are fantastic to walk around on.
The staff is very nice and friendly. The food was excellent. Especially for me the pickets eater
In the world, plenty of selections. Vegan options available.
Easy walk to downtown. If you can handle hills.
They are able to arrange birding trips or other activities, for you to do. The pool area was really nice. Would stay there again, Relaxing.
If I was going back to Costa Rica.
28 febbraio 2019
Non scritta su invito
Un personal sumamente amable
Un personal sumamente amable, unas instalaciones amigables con el ambiente y una excelente ubicación.
28 febbraio 2019
Non scritta su invito
We loved the comfortable rooms
We loved the comfortable rooms, lovely gardens and friendly efficient staff as well as the food and restaurant. The area is filled with wonderful wildlife experiences as well together with great birding. We would love to go back there for our 3rd visit sometime soon.
26 febbraio 2019
Non scritta su invito
Exquisite Lodge
Beautiful lodging and a wonderful, friendly staff!!! Highly recommended!
23 febbraio 2019
Non scritta su invito
Our experience was outstanding
Our experience was outstanding. Great food and drinks :-) , spectacular views, fantastic grounds.
22 febbraio 2019
Non scritta su invito
Totally wonderful vacation experience
Totally wonderful vacation experience. Activities, food, staff, accommodations, all delightful.
21 febbraio 2019
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.