Lauri was wonderful to work with! She was extremely helpful throughout the entire phone setup process, very responsive, and made everything easy to understand. She took the time to answer my questions... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Chris Samuels has made our transition simple and Lauri Shepard was fantastic, knowledgeable, and made onboarding seamless. We're excited to do business with Moneypenny.
L'azienda ha risposto
Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... Leggi di più
L'azienda ha risposto
Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Informazioni di contatto
Stati Uniti
- 866-766-5050
- moneypenny.com/us
4,5
Eccellente
476 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Inept at its finest
Inept at its finest
They input my home address instead of the business. Multiple attempts to change on their dashboard and it never takes. Made a 1 time payment with a different credit card and now it's the default card. I didn't agree to that and there doesn't appear to be anywhere to change it back nor to delete an old card on file. Happy to take your money and lie and to my customers however
27 aprile 2026
Non scritta su invito
Risposta di Moneypenny
Hi Central Ohio GlassGuru,
Thank you for your feedback. We’re really sorry to hear about your experience. What you’ve described around the address update and payment settings isn’t the standard we aim to provide, and we understand how frustrating that must be.
We’d like to clarify that there’s never any intention to mislead you or your customers. That said, it sounds like something didn’t work correctly in your account, and we take that seriously.
We’d really appreciate the opportunity to look into this for you and get everything corrected as quickly as possible, including updating your address and reviewing your payment settings. Please reach out to us directly at Reviews@moneypenny.com so we can locate your account and resolve this promptly.
Thank you for bringing this to our attention. We’re here to help make this right.
Just fed-up of the hundreds of emails…
Just fed-up of the hundreds of emails these people send even after multiple requests to stop. They are single-handedly filling up inboxes. A sure way to lose customers. Added them to SPAM, BLOCK EMAIL, UNSUBSCRIBE... They just don't stop.
24 aprile 2026
Non scritta su invito
Risposta di Moneypenny
Hi Nasser,
Thank you for your feedback—we’re sorry to hear about your experience. We understand how frustrating unwanted emails can be. This is not the experience we want anyone to have, and we take this seriously. We’ve taken steps to remove you from our communications. However, we’d still like to look into what happened and make sure your preferences are fully respected moving forward.
Please reach out to us directly at reviews@moneypenny.com so we can quickly locate your details and confirm everything has been resolved.
We appreciate you bringing this to our attention and the opportunity to make this right.
Thalia took her time to correct my…
Thalia took her time to correct my account information, upgraded me to a better subscription, was super polite, and unbelievably helpful. I appreciate it.
23 aprile 2026
Non scritta su invito
Risposta di Moneypenny
We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!
Love working with Moneypenny
We love using Money Penny at our community. Amber Johnson is an excellent account manager, she’s always responsive, proactive, and dependable. She makes herself readily available whenever needed, ensures any issues are quickly resolved, and consistently follows up to keep everything on track. Working with her has been a smooth and positive experience.
1 aprile 2026
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.
Our hero, Amber J!
I have had the pleasure of working with Amber Johnson at a handful of properties over the past few years and she has consistently been a HUGE help. Always happy to help, quick to respond and consistent even when our companies requests are complex and quickly changing. Her help has been a key factor in the success and growth of our business - we couldnt fo it without her!!
23 aprile 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Amber met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Spoke with Marti
Spoke with Marti. Very professional, courtious and knowledgable. Got my requests taken care of promptly and was really pleasant. Great Job!
22 aprile 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for the wonderful feedback! We’re glad Marti met your expectations and appreciate your support. Let us know if there’s anything else we can do for you!
Excellent customer service and support
Excellent customer service and support. Highly responsive.
22 aprile 2026
Non scritta su invito
Risposta di Moneypenny
We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!
I am very happy with Moneypenny
I am very happy with Moneypenny. The team is professional, courteous, and I can depend on them to take good care of our after hour calls. Never any issues and would highly recommend them to anyone.
21 aprile 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Client Support Manager - great experience
Brittany has been our Client Support Manager since we started with Moneypenny USA in January 2026. She has been wonderful to work with. We had a rocky start due to a few mishaps, however, she has always been responsive and worked hard to meet our needs. I can always count on her to get back to me when I need help.
15 aprile 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Brittany met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Helpful and Responsive Staff
Thalia was super helpful in troubleshooting why their calls were being blocked. She was very responsive and emailed promptly. Also helped do some test calls.
13 aprile 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Thalia was extremely helpful
Thalia was extremely helpful and patient while I was getting the information needed.
10 aprile 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for the wonderful feedback! We’re glad everything met your expectations and appreciate your support. Let us know if there’s anything else we can do for you!
calls poorly handled
The agents did not handle the calls appropriately despite having a script. The messages taken were often incomplete, did not give me enough information to know how to proceed with the call e.g. if I had to call back, or client was only inquiring, or what the inquiry was, etc. Difficult to get ahold of them. I cancelled the service and despite of the 30-day cancellation policy, they decided to charge me for 50 days beyond the cancellation. It was a waste of money and loss of potential clients. Very disappointed on the service.
3 marzo 2026
Non scritta su invito
Risposta di Moneypenny
Hi Brenda,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet expectations—especially regarding call handling, message accuracy, and communication. We take concerns about incomplete messages and responsiveness seriously, as clear and actionable information is critical for our clients. Regarding the billing concern, we’d like to take a closer look at your account to clarify what happened and address any discrepancies. We would appreciate the opportunity to speak with you directly and make this right. Please reach out to us at reviews@moneypenny.com
Lulu Khatib is absolutely phenomenal
Lulu Khatib is absolutely phenomenal to work with. 6 months ago I would have rated the service a 3 on a good day. With Lulu acting as our Client Engagement Manager for our accounts (we have several!) I am pleased to give the service 5 stars. She truly understands customer service and strives to find solutions quickly that can calm a customer.
7 aprile 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Lulu met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Lulu Khatib is amazing!
Lulu was very attentive to our need and went above and beyond to ensured that our request was heard and addressed.
5 aprile 2026
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.
Always effective
Moneypenny has updated their script to be more efficient for our staff and able to relay information when it affects multiple customers. Customer service has always been great!
17 marzo 2026
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Marti was great thanks for the help!
1 aprile 2026
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Marti. We look forward to serving you again!
Thalia was most helpful and patient
Thalia was most helpful and patient. She made it easy. She has excellent customer service skills! Thank you very much.
31 marzo 2026
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Thalia. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Phalia was very helpful in constructive
Phalia was very helpful in constructive
20 marzo 2026
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Thalia. We look forward to serving you again!
Jessica Greve is the best!
Jessica Greve is the best! She is a great communicator and very reliable. She makes onboarding and offboarding properties very easy.
20 marzo 2026
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Lulu was very quick to reach out when I…
Lulu was very quick to reach out when I emailed our prior account manager. We came up with a quick and effective solution to help us get our new client form to the right attorneys. She showed me the additions to their script while we were on the call to make sure it was what we wanted.
18 marzo 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Lulu met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
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