AVOID AVOID Dreadful company, my partner bought a dress , completely wrong size arrived but they insisted on returning it to China at her expense. Slow communication, in the end out if frustration I... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... Leggi di più
L'azienda ha risposto
I bought the ‘Grey Metal Handle Shiny Clutch Bag’ which arrived really quickly and is a nice little handbag. Unfortunately one of the clasps on the hoop handle was twisted and wouldn’t close. I contac... Leggi di più
I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento donna
- Negozio di abbigliamento activewear
- Negozio di abbigliamento
- Negozio di jeans
- Negozio di giacche in pelle
- Negozio di intimo
Scritti dall'azienda
Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.
Informazioni di contatto
4 Hockley Park Pitsford Street, Hockley B18 6PT West Midlands, B18 6PT, Hockley, Regno Unito
- 07498 713722
- Enquiries@modora.co.uk
- modora.co.uk
3,2
Nella media
173 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 54% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Customer service need to more improve
I think overall good but customer service need to more important.
8 dicembre 2023
Risposta di Modora
Thank you for your feedback! We appreciate your positive overall experience. We'll certainly focus on enhancing our customer service to better meet your expectations. Your insights are valuable to us.
If I could give 0 stars I would
If I could give 0 stars I would. I have emailed 3 times and messaged their chat service regarding a return. No response or acknowledgement of items received back which I can see by tracking were received early last week. Now I am out of pocket for items I don't even have. There are so many other website to buy off, I would not recommend this one.
10 dicembre 2023
Non scritta su invito
Risposta di Modora
Hello,
We are truly sorry for the inconvenience that you have faced. Please accept our apologies in this regard. Please contact us on Enquiries@modora.co.uk Or share your order number so we can resolve your issue at its earliest
Sincerely,
Customer Excellence Team
Modora UK
10/10
I ordered 2 bags and it was my first time experience buying from this page which turned out great. The quality, the size, the colours, the space in between, it was all really good. The delivery was also very quick.
Great quality for the price.
Keep doing rhe good work guys.
20 novembre 2023
Risposta di Modora
Hi Sana,
Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day.
Sincerely,
Customer Excellence Team
Modora UK
Great delivery and great quality product
4 ottobre 2023
Risposta di Modora
Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you love your new item and are happy with our level of service!
Thanks & Regards,
Modora UK
Ordered and received quickly and very…
Ordered and received quickly and very pleased with purchase, thank you.
6 ottobre 2023
Risposta di Modora
Thank you so much for taking the time to write us this wonderful review.
Love the dress
8 settembre 2023
Risposta di Modora
Thank you for your 4-Star review! If you have any feedback on how we can make this a 5-star review, we’d love to hear from you!
It was great
It was great. I have returned large hoodies and next day I have received perfect sizes and the hoodies material is very good .
Thanks
15 agosto 2023
Risposta di Modora
Hi Faiza,
Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day. :)
Sincerely,
Customer Excellence Team
Modora UK
Don’t buy from here
Fed ex are saying they delivered this item to me, I have cctv on my property which I can provide that no fedex person even enter my property or drive past it between the times frame, they said they delivered it when speaking to the seller he can’t resolve my problem told me to reorder another one which I did and paid for another one, fedex are taking no responsibility saying it was delivered even though I have cctv and said it was delivered to a shared house I live here with my family it’s not a shared property, now the seller will not refund my postage returns money. This seller is useless now, seller won’t reply!!!!
4 agosto 2023
Risposta di Modora
Hi Aara,
we are extremely sorry for the issues you have faced. Our Services Team Member will contact you right away to address your concern.
Very good customer service.
29 luglio 2023
Risposta di Modora
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service.
Disappointed
Ordered item very fast but the item wasn’t as described, I emailed for help but still not heard back over a week later. I have now sent the item back for a refund and again, over a week later and haven’t heard back from the company.
16 luglio 2023
Excellent service
Thank you! the outfits are perfect fit. I will order from you again. Love the burkin and can’t wait to wear it on my holiday. Brilliant customer service. Very fast delivery 😊
21 luglio 2023
Risposta di Modora
We're thrilled to hear you're satisfied! Thank you for your kind words. Looking forward to serving you again soon! Enjoy your holiday with the burkini! 🏊🏻♀️
Refund not yet received. No response.
Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return label.) Despite 3 separate emails to the "enquiries" requesting update re refund not received, I have not had a refund nor a reply. Still waiting.
Since posting the above comments, 2 days later apology and refund received.🤔. Changed back to 3 stars (from 1 star)
4 luglio 2023
Risposta di Modora
We apologize for the inconvenience. Your refund has been processed. Thank you for your patience and feedback. We hope to serve you better in the future. 🙏😊
Terrible quality :( my trousers ripped…
Terrible quality :( my trousers ripped the second time I used them just by getting off the bed. I had to throw them away and just keep the upper part.
13 luglio 2023
Risposta di Modora
Dear Maria,
We are truly sorry for the inconvenience that you have faced. Please accept our apologies in this regard. Please contact us on Enquiries@modora.co.uk Or share your order number so we can resolve your issue at its earliest
Sincerely,
Customer Excellence Team
Modora UK
Ordering and delivery was quick and…
Ordering and delivery was quick and easy..also the dresses i hot was perfect in fitting and material quality
30 giugno 2023
Risposta di Modora
Hello Rahima,
Thank you for your feedback! We're thrilled to hear that ordering and delivery were quick and easy. We're also glad that the dresses you got were a perfect fit and of high-quality material. We hope you enjoy wearing them!
Thanks & Regards,
Modora UK
Would definitely recommend
Really quick delivery. Easy website to navigate. Really great products.
11 luglio 2023
Non scritta su invito
Risposta di Modora
Thank you for your positive review! We're delighted to hear that our delivery was fast, our website was easy to navigate, and you are satisfied with our products.
Nice selection of clothes
Nice selection of clothes. Easy ordering process and quick delivery. Pleased with my purchase
1 luglio 2023
Non scritta su invito
Risposta di Modora
Thank you for your positive feedback! We're glad to hear that you were happy with your purchase.
Great range and sizes available that…
Great range and sizes available that match modest fashion without plain abayas again
17 giugno 2023
Risposta di Modora
Thank you for your review! We appreciate your feedback regarding our range and sizes. We strive to provide a great selection that caters to modest fashion, ensuring that our abayas are not plain. We value your support and look forward to serving you in the future.
Thanks & Regards,
Modora UK
I send 3 emails to return items too…
I send 3 emails to return items too small and noone came acknto me yet.
There is no return label in package.
The size of the items purchased is totally wrong.
Really disapointed with this company.
I still waiting to do this return.
Not good custumer service at all.
21 giugno 2023
Risposta di Modora
Hello,
We are truly sorry for the inconvenience that you have faced. Please accept our apologies in this regard. Please contact us on Enquiries@modora.co.uk Or share your order number so we can resolve your issue at its earliest
Sincerely,
Customer Excellence Team
Modora UK
Quick delivery and product was as it…
Quick delivery and product was as it appeared on-screen
13 giugno 2023
Risposta di Modora
Thank you for putting your trust and confidence in Modora. We truly appreciate that!!
A lovely chemise
Great quality material . Looks lovely on . Very pleased with it and the price too
8 giugno 2023
Risposta di Modora
Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day. :)
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