Modern Rattan  Recensioni 

212
TrustScore 3 su 5

2,8

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Scopri cosa dicono le persone

Valutata 2 stelle su 5

There were some quality issues with the rattan furniture as delivered last week. Have sent photos to Modern Rattan and asked for replacement parts. Sent this to all their contact email addresses and p... Leggi di più

Valutata 2 stelle su 5

Ordered an outdoor parasol at the end of May 2026 which didnt arrive until the end of June,overdue by a couple of weeks. No communication from the company regarding delay or arrival without signifi... Leggi di più

Valutata 5 stelle su 5

Easy to order and received confirmation straight away. Was advised with delivery date by email. I the day of delivery the driver called and advised that within 30mins they would arrive, placed boxes... Leggi di più

Valutata 2 stelle su 5

I put a review on hear on the 7th June complaining about the lack of communication from customer services, the next day I received a telephone call apologizing and a £35 credit back to my account, whi... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili da esterno

Scritti dall'azienda

We offer a huge range of rattan garden furniture, rattan dining sets, rattan corner sets, rattan rain covers and conservatory rattan sets at Great prices and fast delivery. Available online from Modern Rattan.


Informazioni di contatto

2,8

Nella media

TrustScore 3 su 5

212 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 3% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,8

Tutte le recensioni

(212)

46 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Hello

Following the response received from modern rattan about my order, I give them five stars for promptness.

25 luglio 2023
Non scritta su invito
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Risposta di Modern Rattan

Hi Gheorghe

As an independent family ran business we take all reviews seriously. Im just picking up on a 1 star review from the early hours, ahead of our telephone conversation today, where you wanted to advise your were away from the 10th Aug.
I'm confused as you mention you've had not confirmation, but reference your order number which is found on the order confirmation email. You hadn't mentioned this earlier so happy to confirm any queriers on this.

We advise on all products an estimated lead time of 5-10 working days and as your order is heading to Belfast as advised there will be an extra period of transport for the additional forwarding agents leg of this journey from Mainland to NI
At present it's only been 6 working days and as advised on the telephone your order is due to arrive at the forwarding agent this week, so I'm unsure how we've managed to receive a 1 star review as I you seemed happy within our conversation?

Please do reach out if we can be of any further assistance at all?

Regards
Matt

Valutata 4 stelle su 5

Looks great

Looks great . Bought it to go with our garden furniture set to store the cushions from it . Bit disappointed with the dimensions given as they didn’t say internal or external for the measurements which has meant not all of the cushions will fit inside.
The storage bag inside is great as it allows you to keep everything dry.
Good quality highly recommend even if it was a bit expensive in our view.

4 luglio 2023
Non scritta su invito
Valutata 3 stelle su 5

Goods not arrived

Bought a garden sofa cover on the second of June and nothing. I emailed and nothing, made a call and spoke to a guy who said he would look in to it and respond to my original email and nothing. When I call now all I get is a full answering service and then get cut off.

Update:

I've had a call and they have apologise for not getting back to me sooner but there was issues with the main supplier and the item I ordered, so have refunded me.

2 giugno 2023
Non scritta su invito
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Risposta di Modern Rattan

Hi David.
Apologies for the delay our lines are very busy at present which I believe is why you had received the mailbox message you did as all lines were engaged.
Unfortunately the supplier of your cover had reported the item as out of stock, we were looking to source an alternative for you in the background, however we appreciate we should had communicated this better to you.

We’ve received your request for refund of £96.99 and can confirm this has now been processed.

Thanks
Matt

Valutata 5 stelle su 5

Good quality

Easy to order, keep up date with progress of order and delivery.
Have used sofa and chairs every day.
Well made and sturdy when using them,but light enough to move around easily.
Easy to adjust reclining back
Seating cushions and back rest cushions are excellent.
Well worth the money.

1 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

After initially putting a 1 star rating…

After initially putting a 1 star rating whilst waiting for my pergola to be delivered,I must admit it is excellent quality and worthy of a 5 star. I was angry because it was my wife’s birthday. I take it back sorry and thankyou

18 maggio 2023
Non scritta su invito
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Risposta di Modern Rattan

Hi Barry, thanks for your review

Valutata 5 stelle su 5

Modern rattan pergola

Modern rattan pergola

We ordered an aluminum pergola from modern rattan as they were super competitive price wise. They gave a lead time for delivery but as it happened, our landscapers started our job early and after contacting modern rattan to explain, our order arrived far quicker than first advised.
Very very good customer service and a great product.

27 maggio 2023
Non scritta su invito
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Risposta di Modern Rattan

Hi Lottie, Thanks for your kind words

Valutata 5 stelle su 5

Very good response when delivery went wrong

Problems with delivery company they use (I would advise them to change it) but had a very considerate call from the company when things weren't right which was greatly appreciated (Thus the 5 Stars). Product was eventually delivered and is exactly what was required.

7 marzo 2023
Non scritta su invito
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Risposta di Modern Rattan

Thanks for your Kind Words

Valutata 5 stelle su 5

The Christmas nutcracker Norbert

The Christmas nutcracker Norbert, is very well finished and worthy of the price. It has bright lit buttons, and makes an amazing welcome for our Christmas guests at about 3ft tall. Delighted.

8 dicembre 2022
Non scritta su invito
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Risposta di Modern Rattan

Thanks For you kind review

Valutata 5 stelle su 5

Genuine company

Genuine company. I bought the keter hi-store+ the delivery was fast. Assembly was a bit tricky but well explained. I truly recommend the seller. Will buy again from this store.

26 agosto 2022
Non scritta su invito

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