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Valutata 5 stelle su 5

Ordered the Colorado divan bed in almond coniston after receiving the fabric swatch. Got a text after a few days to choose delivery date and it arrived within 5 days of purchase. It was taken to my be... Leggi di più

Valutata 5 stelle su 5

Ordered late evening cyber Monday ... arrived Thursday. Really fast delivery and good socially distanced delivery. Bed looks great - picture doesn’t do justice. Ordered the Elizabeth Divan with draws... Leggi di più

Valutata 4 stelle su 5

Can only agree 100% with all the other positive reviews. The Bed is super comfortable and looks much more expensive than amount paid. The delivery was so smooth,having being fed up with other firms... Leggi di più

Valutata 5 stelle su 5

I ordered a bed and mattress from this company a few months ago and couldn’t ask for anything better!! The setup was easy and prompt. It looks perfect in our room and is even more comfy to sleep on. T... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili per camere da letto

Scritti dall'azienda

Manufacturer of high quality divan beds and mattress. All our items are hand made to order right here in the UK. We only use the best materials for all our products, ensuring they last a long time


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

251 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,1

Tutte le recensioni

(251)

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Flimsy divan bed

Bought a bed for my daughter. The driver was not confident to drive up our lane (which has had many deliveries and large vehicles drive down very recently), so we had to walk down the lane and carry the bed to our house. I provided instructions in my order about the driveway. The bed itself came with no instructions on how to put it together, it was also extremely flimsy. Made with cheap pine material which means it will break very easily. I am very disappointed.

I want to add that I had an email from Modern Beds offering me money to withdraw my review. Needless to say I declined the offer of cash, I said that it would be better to have a better bed than take their money to provide new customers with a false review.

11 marzo 2021
Non scritta su invito
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Risposta di Modern Beds

Hi Lindy

I am sorry to hear of your experience. I can see that prior to us contacting you for a review we were not notified of these issues, and it was only when you posted the review that we were aware of the issues. I can see that my colleague has been in touch with yourself to resolve this.

Regards
Adam Team Leader

Valutata 1 stelle su 5

Definitely wouldn’t advise buying from this company

Great communication, awful service!

Ordered a bed last year around August 2020. Had to chase up when the bed would be delivered, then was told my bed was damaged during transport; had to wait another 2/3 weeks. The bed was delivered whilst I was at work. Came home the bed has was there not the headboard. Emailed them again asked where my headboard was; was promised they send one out, I asked for W full refund and her to be collected if the headboard didn’t arrive within a certain date, I was told they thought the hardboard has been delivered and apologised. March 2021 I’m still waiting for the headboard. Definitely wouldn’t buy from this company ever again!

11 marzo 2021
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Risposta di Modern Beds

Hi Lisa

I am sorry to hear this. Please could you contact us on support@modernbeds.co.uk so that we can resolve this issue for you as we cannot find any details of your order.

Regards

Steve
Customer Services Manager

Valutata 5 stelle su 5

Bought a purple divan base king size…

Bought a purple divan base king size bed for me and my boyfriend. Quality of the bed is so much better than I expected it to be for such a decent price. We bought the bronze ortho mattress and it's honestly the most comfiest mattress I've ever slept on. I have very bad back problems and usually I wake up really stiff in the mornings but I've noticed since sleeping on the bronze ortho mattress I've started to be less stiff and in less pain. Honestly would recommend these beds for their amazing quality and even better prices!

9 marzo 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent product and service

Ordered a double bed for my daughter. Customer service was great, kept informed of progress all the way. Bed was easy to assemble, finished to a high quality and extremely comfortable. Will be ordering another bed as such a good product and service.

4 marzo 2021
Non scritta su invito
Valutata 5 stelle su 5

Beyond the Call of duty !

I have just ordered a headboard on my own - for the first time! Thought I had all the details right and waited for the delivery. Prior to that happening the handyman came by and realised that I had made a huge mistake with the measurments and it would never fit. Panic as the headboard was on its way. An email fo Modern beds brought a swift, understanding reply and all was resolved. Very fair and I would definitely reccommend them for their excellent customer service. Thank You Modern Beds team. Very Happy now.

28 febbraio 2021
Non scritta su invito
Valutata 1 stelle su 5

Where do I start

Where do I start . 1- bed took over the estimated time for delivery 2- when got it unwrapped find out they sent the wrong head board ,wrong size and wrong design. Witch I paid more for. Now they did say sorry and they would get it sorted and a replacement would be with me in 2 weeks it’s now 3 and half weeks later and still no replacement. Every time I ring they tell me the same story... still awaiting for a call back from the management..

25 febbraio 2021
Non scritta su invito
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Risposta di Modern Beds

Bobbie

We are sorry to hear about the issue with the wrong size headboard. We will contact you today to resolve this.

Regards
Adam
Team Leader

Valutata 4 stelle su 5

All almost perfect 👌

Bed looks beautiful, done well as far as I can see. Delivered on time, communication about delivery great too.
Really easy to assemble and veeeeery comfortable 👌
The only thing I would change is the way two parts are connected. This small plastic clips allow beds parts to move a bit- very tiny detail.
Apart from this all really great 😊

24 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Divan bed

Ordered a divan bed with headboard and mattress for my daughter. Found the website easy to use, showing the different colour options available. Bed arrived on time and was fairly easy to assemble. Looks great and my daughter is very pleased with it. Comfy too.

24 febbraio 2021
Non scritta su invito
Valutata 4 stelle su 5

Amazing quality for the price

Amazing quality for the price. The only fault is it come a bit torn and when I told the company, they offered to resolve it, but it was minor so I did not feel the need to continue. Fast delivery and really nice company. Currently saving to use them for my children's bed.

24 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Divan bed

Ordered a divan with drawers. Came super quick and lovely quality. Easy to assemble

24 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Would use again

Given the current circumstances the bed was delivered on time and the driver was very helpful. Having read some of the latest reviews people need to have a bit more understanding given what is happening.

22 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Great Service

Waited a total of 7 days for my bed, its super comfy and looks amazing! 100% worth the price I paid for it. Personally I had great customer service when interacting with the team and the delivery process was seamless. Understand right now its a crazy time we live in, suppliers will have delays and delivery issues can arise, do everything possible when placing your order, double, triple quadruple check your order info to avoid this, would highly recommend!

21 febbraio 2021
Non scritta su invito
Valutata 1 stelle su 5

Terrible customer service

Poor communication. Got fed up of chasing for a delivery date after nearly 20 working days (4 weeks).
They don't provide tracking, resulted in having a refund issued, after which they decided they had a delivery date for the day after.....apparently.
I would advise anybody thinking of purchasing a bed to avoid and save yourself the aggravation.

20 febbraio 2021
Non scritta su invito
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Risposta di Modern Beds

Tamsin

I am sorry that our couriers could not deliver any sooner to you, but it would have arrived within the timeframe advertised. We did confirm a delivery date on the day we said we would, but you insisted on a full refund instead and we issued it straightaway.

We do try and make the delivery timescale very clear for customers before purchase via the link at the top of our site. We, and our couriers, are working extremely hard during this period but we can’t always deliver as fast as possible i'm afraid.

Stay safe!

Adam
Team Leader

Valutata 4 stelle su 5

Great value for quality

Great value! Their range is very good and has everything I was looking for. The delivery and communication was faultless. Due to the pandemic I had to build the bed myself which did take me longer than expected due to no instructions with the bed. However I appreciate that they probably usually build it for you so instructions may have not been added during the packaging process. Despite this I’m very happy with the quality of both the frame and the mattress.

2 febbraio 2021
Non scritta su invito

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