Mobily Recensioni 49

they are unable to return my money since around 3 years now. I have provided the IBAN and all related information multiple times both over email and by visiting physically their branch

if I could give 0 stars or even sue the company I would. Why? this ISP purposefully slows your WiFi down to ~500 kBps when you are PAYING for 200 MBps. their customer service takes 2-3 days because of "technical issues". If you can you should sue them, because not once has the speed reached what they said they'll give, even when I had 500 MBps it was around 2 MBps standing right next to the router.

I have never encountered a worse mobile service provider in my life and I am 75 years old. I had the pre-paid 75 service plan (10+5 GB data, 500 minutes mobile and 10+5 GB social media) for the past 5 months, however, this month I missed to renew my subscription by one day and so they cancelled my subscription. I then resubscribed and paid the usual amount thru Riyad Bank. After that, I could not make any mobile calls or connect to the internet outside my apartment. I called customer service and explained the situation to her and she told me that I only paid for internet and phone calls were not included. I then recharged my mobile phone line with 50 sar. to this day I still do not have data for internet outside my home. I tried to call custommer service again w/o success. I also searched for a way to report my issue on their web site but no way was found. I am going to switch to a different provider.

One of the worse network very slow internet , waste of money

I was told that I have purchased a one month sim with 300min and 48gb , I paid the Rs104 for this package. Unfortunately it is only a week and I have no data and no minutes, I never even used the data and it just all deleted. These people are scammers.

Do not buy your SIM cards from Mobily if youre looking for a temporary SIM whilst in Saudi Arabia. The stall holders are scammers. You think youve bought the package you want but later find out that they gave you a cheaper inferior package at which point its too late. Customer service are unhelpful and refer you back to the stall holders. Avoid them at all costs and save the hassle.

This company has history of scamming customers and then harassing them afterward. I strongly recommend seeking services from a different company.

Very bad services, Internet not stable

Warning: Renewing your Fiber Internet subscription with Mobily may be a trap! I was lured by tempting offers to renew the contract, but my experience was unbelievably bad. After renewing the contract, the internet service was disconnected three times in a span of 5 months without any reason, and repairing it was delayed for up to 10 days without compensation. The company justifies this by claiming a lack of technical support, yet they offer same-day installation for new customers! Beware! They do this on purpose because their contract states that if you stop the service for any reason, you have to pay a fine exceeding 1000 riyals.

تحذير: تجديد اشتراك خدمة النت فايبر مع شركة موبايلي قد يكون مصيدة! تعرضت لعروض مغرية لتجديد العقد، لكن تجربتي كانت سيئة بشكل لا يصدق. بعد تجديد العقد، تم فصل خدمة الإنترنت ٣ مرات في فترة ٥ شهور دون سبب وتأخير إصلاحها لمدة تصل إلى ١٠ أيام دون تعويض. الشركة تبرر ذلك بعدم توفر فني الدعم، لكنهم يقدمون خدمة تركيب في نفس اليوم للعملاء الجدد! حذارِ! يفعلون ذلك بقصد لأن عقدهم ينص على دفع غرامة مالية تزيد عن ١٠٠٠ ريال.

Our credit card had a fraudulent charge of $15.34 from Mobily. Bank of America removed the charge and issued us a new card.

Mobily attempted $100+ charge to my card. Completely fraudulent.

Fraudulent company. Got a fraud alert from my debit card, they tried to steal money from my account

Received a fraudulent charge on December 30, 2023 for $15.34.

Mobily charged my BoA credit card $15.33 on Christmas Eve also. Never heard of them. Theft.

Mobily attempted $15.33 charge to my BOA credit card. Completely fraudulent fron goat maters from Saudi Arabia. Thanks to BofA security for catching this blatant FRAUD!

Used for fraud charge on my credit card. BOA immediately flagged it!

I got charge by 30$ and im from mexico i dont even know what tha fk is this place

My chase declined $3.07. I live in the United States I don’t live over seas. You charged my card for that amount so the fraud dept picked it up! It’s annoys me because I need to get a new card and change info with drs and bills. Stop trying to steal info. I don’t care if you fight bad reviews apparently you are listed as fraud!

Scammers never heard of them and my bank picked up suspicious activity. They have tried to take obscene amounts from my account and ive had to change all my passwords and block my account because of them.be warned.

If there's 0 star I will give -0 for the very bad experience just this morning from one of the customer service in mobily khobar branch!! He's very rude instead of listening for our concerns he just insisting what we need to pay. And then walk out . Added to the 0 star review is that we avail this mobily plan with supposed to be 5members but we are only four but still paying the amount of 5 members. We paid one month prior from that very moment that we avail the package and now that we cut the package we supposed to pay only 1 month that we even not use because no connection anymore but here they are asking us to pay 2mos. So disappointed for their service and everything .