mobilize.com Recensioni 94

Horrible horrible company and staff. Not a coincidence the rating on this website is just 2 stars.

Avoid at all costs. Numerous problems continuously. One example, was kept on hold for over an hour today (despite being “next in queue”) for someone to pick up the phone and instantly hang up on me.

Disgusting customer service with an office of literally 2 people that decide to do nothing all day because clearly they hate the company as well.

sold my zoe to a friend he agreed to take battery finance on, all paperwork was sent/signed 1 email sent to acknowledge 3 months later i am still paying the lease i have contacted by phone several times asked for it to get sorted and email what is required still paying tryed again and get put on hold for ages when trying to contact not happy.
the staff are always polite

Worst car sharing ever in the whole world. They charge 500 eur deposit each time you book and only refund in 30!!!!! days.

Terrible organisation. They failed to process a battery lease agreement which the buyer of our car returned to them three months ago, and are still saying we are liable for the payments.

This company are utterly inept. We owned 2 Renault Zoe cars which had battery leases. The cars themselves were great, so we decided to trade in for newer electric models. This is when the problems began because, like other reviewers here, Mobilize just don't do their job They keep hounding and threatening us for the battery lease payments even though the cars are sold on and the new lease holders are paying the lease. They are so useless they even sent me a demand for an arrears payment showing the new leaseholder was paying the lease for the last 5 months! Phoning is an utter waste of time, they won't respond to emails as our email address is not on the contract any longer...so we ask them why are you writing and threatening us? If I could give them less than 1 star I would as this has been going on for over 8 months. Never ever lease a car or battery through Mobilize...dealing with them is like groundhog day and you will be beyond frustrated with their service. I cannot suggest anything they can do to improve their customer service - it's beyond all hope and needs to have a full scale review to begin again with the basics...listen to your customer.

Ok...there is a load of paperwork but my car arrived promptly and the process was straightforward.

This has been the worst summer of my life thanks to Mobilize
Sold my car in April this year ( a battery lease with mobilize)
I did all the paperwork that was asked of me , with the new owners name and account details, he then sold the car . Mobilize has failed on all accounts to send out a new lease agreements to the new owner and still chasing me !?
Countless conversations with the switch board people that led nowhere . They now threatening taking me to court for £ 3000!

They have failed to communicate with me and the new owner and at one point sent out a document that no one can open !!
I wonder if this was their intention all along .

Too much to type here re my derision for this company.
Lets just say that I will never lease a car again. Ever!
Worst company that I have ever had to deal with.
On this review site it asks for date of experience. I have had multiple experiences.

Phoned them numerous times to ask about my refinance. Continual bombardment of letters telling me I was in arrears and it could affect my credit rating! No matter how many times youspeak to them you receive emails stating I was in arrears even though I had filled in relevant form and had proof of posting. I would recommend any purchase you make don't get involved with this company.

This company is an absolute joke and totally inept. Not only do they not respond to emails, but they call to chase collection and then aggressively state they can’t talk to me because my name is not on the agreement. My father's name was on the agreement, but since he has progressed dementia I am using Power of Attorney to return the vehicle. I have sent them the PoA three times and they still want to talk to my father. When they finally came to collect the car, they arrived after the contract expired (so I will be charged for a late collection) and their representative decided to take a dump at our house with the toilet door open so that everyone could see. Their representatives are aggressive and patronising over the phone and totally unhelpful. They charge you for non-existent scratches and missing charge cables when they are obviously present. Mobilize has blemished Renault's reputation and I for one would never purchase another Renault if Mobilize remain involved.

I sold my Zoe and sent the battery lease transfer form twice to them by email, as requested; I called them three times, and the lease is still in my name and being charged to my account. They are useless... it is infuriating...

Companies like this make leasing traumatic. I've got a leasing with 8,000 p/y and 8p per mile excess. I just rang to see the cost to move it to 12,000 p/y. So the monthly payment will increase by £38.7 which in practical terms, means they are pricing the mile at 11.67p per mile. When I challenged, referencing the excess mileage cost, the operator's response was "I've got a system, we put the milage in and we get a new monthly cost"

I'll try to spread the word, if I can get only 1 prospect to avoid them (Nissan or Renault) that would be a win

This company drives me crazy! Awful! I have been trying to cancel a domain reservation for 2 months, and they do not send the documentation to traffic correctly. When you call, they always say: "we failed and you have to wait 10 business days." I've been waiting for 2 months... and nothing... incompetence when it comes to solving problems. Very badly. Never again with this finance company, before I don't buy the vehicle and go to another one. Awful!!

¡Esta empresa me vuelve loco! ¡Horrible! Llevo intentando hacer una cancelacion de una reserva de dominio desde hace 2 meses, y no envian correctamente la documentación a trafico. Cuando llamas, siempre dicen: "pasamos nota y tienes que esperar 10 dias hábiles". Llevo esperando 2 meses... y nada... incompetencia a la hora de solucionar problemas. Muy mal. Nunca más con ésta financiera, antes no compro el vehículo y me voy a otra. Horrible!!

Haven’t been able to login to my account for four months. Some interest shown at first but then nothing. Asked by email how to raise a complaint - no response.

I spent 5 hours stranded following a breakdown…female & alone. Our agreement includes full support, yet RAC wouldn’t attend due to error in Mobilize admin! Mobilize customer service told me I’d have to arrange my own recovery direct with RAC due to the error. I asked to speak to a supervisor & was told “he won’t speak to you”. It’s pot luck if you get someone helpful & then you get cut off & start the whole cycle over. I arranged my own recovery & have sent an official complaint, however, having experienced their utter disregard for the situation, I have also lodged complaint via Resolver.com & don’t intend to let this go! I am disgusted.

I have never dealt with a more useless company in all my life , you spend hours on hold trying to talk to someone after they have repetitively ignore your emails or taken weeks to respond. when you get hold of someone they promise your email will be dealt with immediately , only to wait and get ignored again !

Absolutely horrendous company to deal with, more than happy to take your money but far from happy to help or even respond to calls or emails. Always passing the blame onto other companies. Won’t name my case handler yet but if this doesn’t get resolved soon I will have no choice. My case has been going on for over a year now !! Absolutely shocking service. Case handler does nothing but lie to myself and the other parties involved !! AVOID

Called September to extend my lease for 4 months as had not got a build date for new car. Wal told yes that fine. APPARENTLY they emailed some paperwork over to me but never received them. Called again to extend for a further month. Again told yes no problem but you will need to pay the balance that we have not taken for payments. So for 4 months I have not paid for the car. Received no email/letter/phone call informing me. Was told that as I had not filled in original forms my lease was never extended. Not sure who works in their finance department but they need sacking