mobilize.com Recensioni 94

Quite possible the worst company I’ve ever dealt with. The advisers lie to you. They Mis lead you. They fob you off. They pass the buck to varying depts. make it difficult to complain. How they think it’s ok to treat customers the way the do is unbelievable. A company that allows advisers to lie. Nice!

Ignore literally every email, don't call back when promised, nobody has a clue what's going on, they've been an absolute waste-of-time nightmare to deal with in every way since the start and should be banned from being in business.

Very arrogant customer service.
They collected the vehicle two months ago and charging me (£250) for alloy wheel scratches despite having insurance which is still valid for more than one year. The reason for the charge given is: because I have not made any claim. Although, everything (car, insurance, finance ...) was sold by the same showroom, I purchased the car.

Someone took out a car agreement using my address — even though I had nothing to do with it. I reported this issue to the company multiple times over several years. Each time, they assured me it would be resolved, but nothing changed. Eventually, I received a letter thanking me for the “final payment,” which suggests the matter may have finally closed — though no one ever confirmed that to me.

What’s worse, the company repeatedly sent me this person’s bank details, including sensitive financial information, to my home address. This is a serious breach of privacy and shows a complete lack of customer protection. The lack of communication, ineffective action, and years of stress caused by someone else’s contract tied to my home address were unacceptable. I do not recommend this company.

Horrendous! Arranged to end my pcp 3 yrs 2 in (4yr pcp). Had paid enough money, miles were well under allowance. Inspector came out. Found one service missing (2022 - the one the dealer should have done when I purchased the car) so was told to disagree with the £210 charge. Heard nothing for 6 weeks. Then received a letter saying I owed £210. Rang and explained it was the original dealers service missing so was told they would write off. Checked online account and balance was zero. Received a letter 3 wks later saying I owed £210. Rang again to be told it was 2023 & 2024 services missing even though the inspector was offered to take these at the time but he told me no need as he had taken copies. Luckily 8 wks after handing the car back I still had the services so emailed them over only to get a shitty reply threatening to send my case to solicitors!!!! Rang yet again and sat on the phone until they sent me an email confirming my account was now closed!! Absolute disgrace! Oh did I mention that I saw the car advertised two weeks ago with a full service history - before they had asked me for 2023/2024 services!! They will try and rob you! Need reporting to the financial ombudsman!!!!

I have never been so badly treated by a company. I leased a brand new Dacia Spring which started having faults within weeks. The driving display goes off at random times which feels unsafe, the rear seats are incorrectly fitted and therefore I am unable to safely carry rear passengers. Warning lights come on for no reason and the boot will not open. I have been trying to book the car in to have these faults seen to for more than 7 weeks. The closest they have come is a garage 2 hours away from my home by public transport. No courtesy car. They don't care.

chapuceros
Un coche de mi empresa tuvo un siniestro, el juzgado condeno a un particular a reparar los daños ( que esta de acuerdo en pagar) y mando un requirimiento a overlease a que presenten presupuesto de reparacion , no hacen caso .
El juzgado manda un segundo requerimiento , no hacen caso . El taller propio de Renault dice que tampoco los hacen caso ... un autentico desastre

This company is absolutely appalling!! There customer service do not have a clue what there doing, they pass you from number to number and nothing gets resolved!

Tengo dos coches en la familia, Renaults, financiados con Mobilize con un acuerdo de 2 cambios de ruedas gratis. Ruedas de la misma marca, o superior, que las que lleva el vehículo al salir de fábrica... Cuando he ido a mi concesionario Renault a hacer uso de ese seguro, me dijeron que la marca sería, efectivamente, primera marca, Continental -o similar- . Al recoger el coche... sorpresa mayúscula, dos ruedas marca "nisupu". Pregunto en Renault y me dicen que, efectivamente, son ruedas mediocres por orden de Mobilize... Que me queje a ellos... Llevo intentando hacerlo desde hace varios meses y se están riendo en mi propia cara... Eso sí, ya me ha llegado una propuesta para la próximo "financiación"... "Que les den mucho viento fresco"! Sigo con mis pesquisas judiciales...

Es la peor compañía, sus tasas de interés son de las más altas, sus lineas de teléfono pueden tardar hasta 2 horas en contestar, al hacer el pago TOTAL de la deuda, te salen con otro cobro sin sentido.

Si tienen la oportunidad de usar este, es mejor que la pierdan. Nada bueno tiene esta empresa.

Nunca responden los correos a tiempo, nadie te da información clara, siempre es una respuesta diferente.

Outrageous company ! I phoned to check when the lease expired as I had been very ill. I was shocked to learn it was in 3 days . I phoned and asked why I had received no notification . I asked for a purchase price to sell the vehicle to a third party . I was given a price verbally of £11,070. This was to followed up with an email . The email never came . I found a local dealer who offered £11,000. I contacted them again 2 days later to find out the next steps , however they sent another quote for £12,900. despite many phone calls i received no explanation as to the increase. Still not resolved .

If I could give this incompetent company -5, I would.
Trying to pay a final payment to keep my car has got to be one of the toughest transactions I have ever made.

Due to the amount owed I had to make 3 transactions due to Mobilize maximum payment system of £4999, so I was charged multiple times through my Credit Card.

I spoke to several people at Mobilize, which was tough as there seemed to be a language barrier.

Then I asked for a refund of a PENDING TRANSACTION on my credit card and I advised I can pay via DEBIT CARD, and was told this CAN NOT BE DONE.

Then the next day the PENDING Transaction cleared and they called to tell me they have requested a refund , I told them not to bother AS THE PAYMENT HAS CLEARED and keep the final payment.

I have paid the total owed and I asked them to close my account.

THEY JUST COULDNT LET IT GO.....and was persistent on giving me a refund for me then to pay them again.....MAKES NO SENSE

They speak over you on the phone and will not listen, I found this experience to be really frustrating and to top it off - then I was told I have paid too much money and Mobilize owe me 5k

I ENDED UP THANKING THEM & PUTTING THE PHONE DOWN.

AVOID AT ALL COSTS - SHOCKING

If I could put a zero I would. This company is completely incompetent. I changed finance providers after not being to access any of my finance documents, not being told what date the direct debits were coming out of my account and the general poor service overall. I received a letter to say the finance has been cleared and my other provider confirmed this had been completed. I then get an email from mobilize (which was a reply to a query from weeks ago) saying I can't re-finance... I obviously can as I have already had y of this change, so not only do they have no idea what is going on with their customers but they are blatantly lying to them too! Avoid at all costs!!

Absolutely diabolical I’m surprised this company is still In business. My late father leased a battery for his electric Renault Zoe. My dad passed away in December 2024, I sent death certificate and told company we would sell the car with a battery transfer. They have still been trying to take direct debits even though car was sold to a garage in February and they signed transfer form! Today a letter arrived addressed to my late father asking why direct debit cancelled! Also asking if he was in financial difficulty. My advice to anyone avoid this company at all costs 😡

This company have took a lot of money from our account. Knowing we part exchanged the car. So basically they have had two lots of money. Every timey husband phones they say it's being reviewed. They said we would have money in our account today it hasn't happened. Now saying it needs reviewing again. So another 10 days. We are not talking a few pounds . To me this company have stolen from us. Don't know how well known garages can use Mobilize absolute disgrace. And you can never speak to a manager.

Tengo vehículo de empresa en Renting, el servicio de recursos de multa que tiene Renault a través de su financiera es sencillamente lamentable, hace mas de 25 años que llevo vehículo de Renting y he pasado por casi todas las marcas, lo de esta aseguradora no lo había sufrido nunca, vergonzoso, sin capacidad para contactar con nadie, no te responden mails,....un desproposito

Absolutely shocking. Van broken down 3 times in 4 months (bought new) then threatened with my “agreement” after being offered £7000 for a van I’ve had 4 months and cost 20K. Stay well clear of this lot!!

If I could give this bunch of con artists 0 I would, the email address does not work the telephone number cuts you off, they are an utter bunch of scammers.
The app does not work,
Renault could not give two hoots either.
Do not buy a Renault and for gods sake do not get this app. It is utter shite.

Vergonzoso. Para comprar un coche de 19000 eu financiado, me cambiaron las condiciones sobre la marcha y me pidieron un avalista, un seguro de garantía de pagos, una entrada del 25% ...unas condiciones absolutamente abusivas.Teniendo un trabajo seguro, del que no te pueden echar, y un avalista sin cargas que tiene unos ingresos anuales de más de 90000 meses exigían dar entrada de 4500 eu y contratar el seguro de pagos de 800 eu.

Why is company still in business!!! Look at the reviews should be shut down we have returned a car we bought from Renault (cannot believe the garage use these) we had it 3 years only did 23000 miles we had it on 10000 miles per year and they sent us a bill for £834 for excess mileage quite concerning that they cannot do simple maths!!! My husband called them weeks ago and they guy laughed and said don’t worry we remove these as clearly an error! This is still showing on his account he has tried for days to get through on the phone but to no avail we have sent several e mails only to receive a response back that they are EXTREMELY BUSY and someone will get back to him well this has been going on weeks!! We are now in the process of writing to the complaints commission worst company we have ever had to deal with AVOID AT ALL COSTS AND DO NOT BUY A CAR ON PCP!!!