Fast delivery of my order, there were two tiny screws missing they emailed me back straight away , followed by a phone call and dealt with the matter immediately hassle free and delivered screws im... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... Leggi di più
Arrived quickly after a straightforward on line ordering process. Chair is Whats expected ( large/ talk) but also sturdy but light.
The product is superb. The walking stick is adjustable and comfortable in all aspects and it's a great colour.
Dettagli dell'azienda
- Fornitore di ausili per la mobilità
- anche in
- Fornitore di attrezzature per disabili
- Fornitore di attrezzature per fisioterapia
- Negozio di sedie a rotelle
Scritti dall'azienda
An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.
Informazioni di contatto
Regno Unito
- mobility2you.com
4,3
Eccellente
292 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 60% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service
Helpfulness is customer services when I had a query about the item, prior to the purchase.
The speed in which the item was delivered.
9 ottobre 2024
Risposta di Mobility2you
Thank you for your wonderful review! We’re so pleased to hear that our customer service team was helpful in addressing your query and that your item was delivered swiftly. Providing excellent service is a top priority for us, and we’re happy to know that we met your expectations. Should you need any further assistance, we’re always here to help.
Andy
Staff were very helpful
Staff were very helpful when I need more info and when I had a problem buying on-line. Wheelchair I bought is very good and great value.
8 ottobre 2024
Risposta di Mobility2you
Thank you for your great feedback! We’re thrilled to hear that our staff were able to assist you with your query and online purchase. It’s also fantastic to know you’re happy with your wheelchair and the value it offers. We’re always here to help if you need anything further. Thanks again for choosing us!
Jim
Super lightweight wheelchair
Super lightweight wheelchair, easy to stow in the boot and quick to set up. Would recommend this chair to all.
Excellent service delivered within a few days of placing my order.
29 luglio 2024
Risposta di Mobility2you
Thank you for your kind review! We're so glad to hear that you're pleased with the lightweight wheelchair and its convenience. It's great to know that the delivery was swift and that you would recommend the chair. We strive to provide excellent service, and your feedback truly means a lot. Should you need any further assistance, we’re always here to help!
Andy
Would buy from them again.
Easy to navigate website, with good prices. Wheelchair delivered quicker than advertised it was well packed and fully assembled. Overall a good experience.
5 agosto 2024
Risposta di Mobility2you
Thank you for your fantastic feedback! We’re so glad to hear that you found our website easy to navigate and that your wheelchair arrived quickly, well-packed, and fully assembled. We work hard to ensure a seamless online experience, so it’s wonderful to know that it met your expectations. We appreciate your support and look forward to serving you again in the future!
Tim
never bought a wheelchair…
We have never bought a wheelchair before. It was a bit of a minefield. We picked one that mum liked the took of and then checked off all we wanted ie standard seat, black wheels and self propulsion. It arrived 2 days after ordering very pleased. Thank you😀
5 agosto 2024
Risposta di Mobility2you
Thank you for your wonderful review! We’re so glad to hear that you had a positive experience choosing the right wheelchair for your mum. We understand that buying a wheelchair can feel overwhelming, so we’re happy to know our website helped make the process easier. It’s great to hear that it arrived quickly and met all your expectations. Thank you for trusting us, and we’re here if you need anything else in the future! 😊
Razaq
Good service with short delivery
3 agosto 2024
Excellent Value for a premium wheelchair
I'd researched lightweight wheelchairs for occasional use with my Mum and really liked the Karma Ergo Lite 2 but it was a lot more expensive than other models I'd looked at. I found the Karma model online at Mobility2you.com for a really good price and so decided I could justify the bit extra for what I consider to be the best option for us. The wheelchair was delivered in 3 days and we're delighted with it and it was easy to opt out of the VAT online due to Mum's health condition. The only reason I've deducted a star is because we received no tracking number or notification regarding the delivery.
30 luglio 2024
Risposta di Mobility2you
Thank you for your thoughtful review! We're delighted to hear that you’re pleased with the Karma Ergo Lite 2 wheelchair and that it offers great value for you and your mum. We’re also glad to know that the delivery was prompt and the VAT exemption process was smooth.
We sincerely apologise for the lack of tracking information and delivery notification. We understand how important it is to keep customers informed, and your feedback is invaluable in helping us improve. We will certainly look into this to ensure a more seamless experience in the future.
Thank you again for your feedback and for choosing us. We’re always here to help if you need anything further!
Andy
Ordered said was preparing to ship…
Ordered said was preparing to ship asked questions re vat free that was accepted then said wheelchair had been recently removed because of concerns and refunded money. I asked them what the problem was because this product is still on sale with lots of companies but no response. They are still advertising this wheelchair.
5 luglio 2024
Risposta di Mobility2you
Dear Rita. Thank you for your feedback. Nothing disappoints us more than not being able to supply a product. I can assure you that we are not selling this wheelchair in the size you ordered and will be unable to do so for several weeks at least. We also have over 100 retail outlets and are unable to sell it there also. I cannot comment on other retailers unfortunately.
We take immense pride in being able to supply thousands of mobility products in a quick, efficient and seamless manner. We respect that these items are very important to our customers too. I am extremely sorry that we have let you down on this occasion.
Thank you.
Andy
I buy wheelchair but you return money...
5 luglio 2024
Risposta di Mobility2you
We are very sorry about your experience. On this very rare occasion we had to withdraw this specific wheelchair from distribution due to a regulatory issue. We always go to extreme lengths to supply a product but have little control in certain situations. Our quality control standards are extremely high and therefore we will reluctantly remove a product from sale if it is in our customers interest. We had no choice but to refund you, which we did immediately.
Yet again a very excellent service
Yet again a very excellent service, great price and a very quick delivery. You have made my daughter one happy girl. Thank You ever so much.
30 giugno 2024
Risposta di Mobility2you
Thank you so much for your kind words! We’re thrilled to hear that you’ve had another excellent experience with us and that your daughter is happy with her purchase. Providing great service and quick delivery is our priority, and your feedback really means a lot to us. If you ever need assistance in the future, we’ll be here to help. Thank you for your continued support!
Andy
Very happy with purchase
12 giugno 2024
The item was delivered quickly and…
The item was delivered quickly and appears to be in good order.
8 maggio 2024
The speed of the order from ordering to…
The speed of the order from ordering to recieving
7 maggio 2024
Very fast delivery
Very fast delivery. Ordered on the Tuesday, delivery on the Wednesday. Rollator arrived in perfect condition.
30 aprile 2024
Risposta di Mobility2you
Thank you for your fantastic feedback! We’re so pleased to hear that your rollator arrived swiftly and in perfect condition. We strive to ensure fast and reliable delivery, and it’s great to know that we met your expectations. If you need any further assistance, we’re always here to help! Thank you for choosing us.
Andy
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.