An absolutely superb concept executed brilliantly. There was a bit of a wait (still waiting 2 hours later) today. But typically it’s a 15 minute quick painless process for almost everything under the... Leggi di più
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Supposed to be a 15 minute prescription service after completing forms, Must have got them on a bad day, 1.15 hrs and still nothing and no one responds to live chat, very disappointed
I am grateful for this easy to navigate, trustworthy service as I travel around France. The doctor I spoke with was knowledgeable, kind, and thorough. Thank you, Mobidoctor!!
They are amazing! The doctors are super friendly, and never had any problems using prescription at online pharmacies such as EFarma or Mijnapotheek. It's great that I can make appointment within 10 mi... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Mobidoctor is Europe's favourite doctor. We enable you to get high-quality healthcare in every corner of the EU. We provide online doctor consultations 365 days a year, without any waiting time and prescriptions within minutes
Informazioni di contatto
Malta
- mobidoctor.eu
4,4
Eccellente
665 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 39% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Best online Doctor platform
quick, easy, knowledgeable doctors. Excellent english.
14 marzo 2026
Non scritta su invito
Risposta di Mobidoctor
Hi LMS, thank you for your review. We’re really glad to hear that you found the service quick, easy, and professional.
At Mobi Doctor, we aim to make it simple for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know that the communication and experience met your expectations.
We appreciate your feedback and your recommendation.
If you ever need a same-day consultation again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Excellent service
Excellent service , I accidentally used my husbands profile , the doctor told us exactly what to do and transferred all of it to my profile , they were able to send me the scripts and consult me immediately, absolutely love this website, fast, convenient and reliable, and their customer service was prompt, helpful and resolved our issue immediately. Can’t recommend this site enough , GREAT SERVICE thank you
12 marzo 2026
Non scritta su invito
Risposta di Mobidoctor
Hi Elizabeth, thank you for your review. We’re really pleased to hear that your experience was smooth and that everything was resolved quickly.
It’s great to know the doctor was able to guide you through the situation and ensure everything was correctly handled on your profile. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays, even when unexpected issues come up.
We’re also glad our support team could assist you promptly and get everything sorted right away.
Thank you for your recommendation. If you ever need a same-day consultation again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
This is the best platform
This is the best platform. So quick and affordable price. My mom was out of her medicines cause she is forced to over stay due to war. Dr. Zsanett Jakab kindly see her and helped us. She was so patient with translation process a d she was so understanding and helpful. She truly helped us to survive this difficult time. She is very knowledgeable and kind hearted .
10 marzo 2026
Non scritta su invito
Risposta di Mobidoctor
Hi Hadis, thank you for your review. We’re truly grateful you took the time to share this experience.
We’re very glad to hear that your mother was able to receive care during such a difficult situation. At Mobi Doctor, we aim to make it possible for patients to speak to a licensed online doctor quickly and receive a proper medical assessment, especially when access to local healthcare is challenging.
It’s great to know that the doctor provided patient, understanding support throughout the consultation, including the translation process. We’ll be sure to pass on your kind words.
We wish you and your family all the best, and we’re always here if you need support again.
Chris
Founder, Mobi Doctor
good specialists
good specialists, everything went quickly and efficiently
10 marzo 2026
Non scritta su invito
Risposta di Mobidoctor
Hi Ryaba, thank you for your review. We’re really glad to hear that your experience was quick and efficient.
At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know everything went smoothly for you.
We appreciate your feedback and your recommendation.
If you ever need a same-day consultation again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Not in Switzerland
Great but .... WARNING!!?
If using Mobidoctor in Switzerland, make sure your doctor is from Germany, Switzerland, Austria etc as the Swiss pharmacist could be racist.
Just had a pharmacist refuse a legitimate script because the signing doctor was from Bulgaria. Took 1 hour and a translator to resolve then the pharmacist sidestepped the racist stuff because "oh I was worried you didn't need the medication". Pharmacist are not Medically Practicing Doctors.
8 marzo 2026
Non scritta su invito
Risposta di Mobidoctor
Hi Johnny, thank you for your review and for sharing your experience.
We’re glad to hear the consultation itself went well, but we’re sorry to hear about the difficulty at the pharmacy. In Switzerland, pharmacists may carry out their own checks before dispensing, which can sometimes lead to delays or misunderstandings, especially with prescriptions issued across different European countries.
At Mobi Doctor, all consultations are conducted by licensed doctors who perform an individual medical assessment, and our prescriptions include the necessary information for pharmacy verification. In most cases, this process works smoothly, but when issues arise, we’re always here to help.
For future situations, our support team can assist directly by contacting the pharmacy to clarify any details and help resolve the issue quickly.
Thank you again for your feedback, it helps us continue improving the experience for patients across Europe.
Chris
Founder, Mobi Doctor
Great Service
I had a call with one of their Doctors online and the consultation was very helpful and professional. I had complications with my prescription at the pharmacy but Chris the co owner was immediately in contact and helped get my prescription, and even offered a refund for the hassle incurred! Great service would recommend.
7 marzo 2026
Non scritta su invito
Risposta di Mobidoctor
Hi Tomasz, thank you for your review. We’re really pleased to hear that your consultation was helpful and professional.
We’re sorry there were complications at the pharmacy, but glad we could step in quickly and help resolve the situation. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays, and to provide support if any issues arise afterwards.
We also appreciate your kind words about the service. Making sure patients are supported from consultation through to completion is very important to us.
Thank you for your recommendation. If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Healthcare abroad
My family and I are currently living abroad and the healthcare system is very different and sometimes hard for us to navigate- Mobi doctor has been such a great resource for me and my family. I love that we can see someone right away, love that we can stay at home, love that we can see the same doctor we talked to before. It’s a big win for us!
5 marzo 2026
Non scritta su invito
Risposta di Mobidoctor
Hi jdhooker, thank you for your review. We’re really pleased to hear that Mobi Doctor has been a helpful resource for you and your family while living abroad.
We understand how challenging it can be to navigate a different healthcare system, so it’s great to know you’ve been able to access care quickly, stay at home, and speak to the same doctor when needed. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays, wherever they are in Europe.
We truly appreciate your trust and are glad the service has been a big win for your family.
If you ever need support again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
I’ve had a great experience with the…
I’ve had a great experience with the doctors on Mobidoc. Even when some pharmacies do not want to honour the prescription mobidoc support is available to help get it filled. I’ve been using the service for almost 2 years now. Highly recommend!
20 febbraio 2026
Non scritta su invito
Risposta di Mobidoctor
Hi LVR, thank you for your review. We’re really pleased to hear that you’ve had such a positive experience with Mobi Doctor over the past two years.
It’s great to know that you’ve found the doctors helpful and that our support team has been able to assist when pharmacy issues arise. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays, and to provide ongoing support when needed.
We truly appreciate your continued trust and your recommendation.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Great experience
Great experience. Have received prompt help and will continue to consult them.
20 febbraio 2026
Non scritta su invito
Risposta di Mobidoctor
Hi HAM RIN, thank you for your review. We’re really glad to hear that you received prompt help and had a positive experience.
At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know the process worked well for you.
We appreciate your trust and look forward to supporting you again whenever you need us.
Chris
Founder, Mobi Doctor
Very happy with their service
Very happy with their service. Consultations are fast and professional and they were very helpful with rescheduling an appointment.
18 febbraio 2026
Non scritta su invito
Risposta di Mobidoctor
Hi Jordana, thank you for your review. We’re really glad to hear that you’re happy with the service.
It’s great to know that the consultations were fast and professional, and that our team could assist you smoothly with rescheduling your appointment. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays.
We appreciate your feedback and your trust.
If you ever need support again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Testosterone Replacement Therapy the easy way across EU
I'm from Romania and I interracted with mobidoctor.eu for my trt treatement, since in Romania doctors are reluctant to prescribe trt to male beyond their prime (i'm 47 years old). The consults went well, precise, I uploaded my bloodwork and got my reviews very fast, in a video call with a doctor on the platform.Prescriptions were easy to get from pharmacies in Germany, in my case, and shipped to Romania. Everything ok
16 febbraio 2026
Non scritta su invito
Risposta di Mobidoctor
Hi Florin, thank you for your review. We’re really pleased to hear that your experience with Mobi Doctor has been smooth and efficient.
It’s great to know that the consultation process worked well for you, including reviewing your bloodwork and discussing everything clearly during the video call. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a thorough medical assessment without delays, wherever they are in Europe.
We’re also glad to hear that everything went smoothly from consultation through to obtaining your medication.
We appreciate your trust and your feedback.
If you ever need support again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
So quick and easy to access
14 febbraio 2026
Non scritta su invito
Risposta di Mobidoctor
Hi Jongmyung, thank you for your review. We’re really glad to hear that you found the service quick and easy to access.
At Mobi Doctor, we aim to make it simple for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know your experience was smooth.
We appreciate your feedback and your support.
If you ever need a same-day consultation again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Great price But Expect Pharmacy Drama in Berlin
Update / Modification to my previous review:
Potential users in Germany: just know you’ll probably need help from the company to fill the prescription
I recently used Mobidoctor for a prescription, hoping for a seamless experience given their claims of providing prescriptions valid across the entire EU. As someone based in Berlin, Germany, I received a prescription from a Hungarian doctor through their platform. However, multiple pharmacies here initially refused to accept it, citing issues that make it invalid or non-compliant with local regulations.
The company helped me find a pharmacy, but even so it’s a bad process. Probably in Germany the pharmacies don’t accept these prescriptions and you’ll have to contact Mobidoctor so they can intermediate.
Other users have reported similar prescription acceptance problems, often needing extra intervention from the company. To improve, Mobidoctor should partner with European pharmacies and provide a clear map or list of verified locations where their prescriptions are reliably accepted. This collaboration would spare vulnerable clients from unnecessary stress and align with their promise of accessible healthcare.
That said, I think it’s still worth it because seeing a doctor in Germany is extremely expensive and with Mobidoctor it costs much less. So even with all the hassle, the price difference makes it worthwhile for me, but be prepared for the extra steps if you’re in Germany.
Until the whole process is truly seamless, I can’t give a full recommendation, but for the cost saving it’s a decent option with some patience.
14 febbraio 2026
Non scritta su invito
Risposta di Mobidoctor
Hi Brenda, thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have been, especially when you needed timely access to care.
In Germany, pharmacists may carry out their own verification checks before dispensing, which can sometimes lead to refusals or delays, particularly when prescriptions originate from another European country. This is not a reflection of the consultation itself, but rather how individual pharmacies choose to apply their obligations and internal procedures.
At Mobi Doctor, all consultations are conducted by licensed doctors who perform an individual medical assessment, and our prescriptions include the necessary information to allow verification. In the vast majority of cases, patients are able to obtain their medication without difficulty.
That said, you are absolutely right that this should not become a burden for the patient. In situations like this, our support team can step in directly to contact pharmacies, clarify any questions, and help resolve the issue quickly. We would be more than happy to assist you in getting this sorted.
Please reach out to us so we can help you complete the process without further stress.
Chris
Founder, Mobi Doctor
Wonderful customer service that solved my problem
Despite some technical issues with connecting to the doctor, the customer service was helpful and I ended up getting the prescription I needed. If you do not manage to get through due to connection issues, they will still be able to write you after. I love this system, and will definetely be using it to get my prescription from now on.
13 febbraio 2026
Non scritta su invito
Risposta di Mobidoctor
Hi Nicolai, thank you for your review. We’re really glad to hear that your issue was resolved and that you were able to get the help you needed.
We’re sorry you experienced some connection issues, but it’s great to know our support team could step in and assist you promptly. At Mobi Doctor, we aim to ensure that patients can still receive support and follow-up even if technical problems occur during the consultation process.
We truly appreciate your feedback and are pleased that the system worked well for you overall.
If you ever need a same-day consultation again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Great Experience
Great team, fast responses and solutions. Lifesaver especially when traveling a lot. Couldn't recommend more.
30 gennaio 2026
Non scritta su invito
Risposta di Mobidoctor
Hi Torsten, thank you for your review. We’re really glad to hear that you had a great experience and found the service helpful while travelling.
It’s great to know that you received fast responses and effective solutions. At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays, wherever they are in Europe.
We truly appreciate your recommendation and your support.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
They responded to me quickly
They responded to me quickly, understood the situation very clearly, and their reaction was fantastic.
5 febbraio 2026
Non scritta su invito
Risposta di Mobidoctor
Hi Samer, thank you for your review. We’re really glad to hear that you received a quick response and that your situation was clearly understood.
At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know the support and response met your expectations.
We appreciate your feedback and your trust.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
It's a con
It's a con. They only do online consultation. The "Doctor's" mic wasn't working and then call ended. 49 Euros. I received a message saying that he'd spoken to me at length about my arm and prescribed all the necessary treatment. We never even spoke!
Update: since writing the review, I have been email spammed by the company daily asking me to remove it. They're also refusing to delete my information.
Be careful
4 febbraio 2026
Non scritta su invito
Really quick response and helpful…
Really quick response and helpful doctors. I would highly recommend this service
28 gennaio 2026
Non scritta su invito
Risposta di Mobidoctor
Hi David, thank you for your review. We’re really glad to hear that you received a quick response and found the doctors helpful.
At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know the experience met your expectations.
We appreciate your recommendation and your support.
If you ever need a same-day consultation again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Remboursement intégral effectué / Billing dispute resolved – full refund issued
Litige de facturation résolu – remboursement intégral effectué
Situation résolue
Suite à mon avis précédent, la direction m’a recontacté et le remboursement intégral a bien été effectué.
Je les remercie pour ce geste commercial.
Je mets donc cet avis à jour afin de refléter la résolution de la situation.
Billing dispute resolved – full refund issued
Review update – issue resolved
Following my previous review, management contacted me and a full refund (not only the difference) was processed and received.
Thank you for this commercial gesture.
I am therefore updating this review to reflect the resolution of the situation.
____________________________
I booked a teleconsultation on Mobidoctor at the advertised price of €39.
However, €172 was charged to my card, without clear information or explicit consent for this higher amount.
Initially, email exchanges did take place with your service and the medical consultation itself was satisfactory.
However, since 22/12/25, despite around six follow-up emails, I have received no response at all.
My messages were sent to the contact email addresses listed on your website, namely:
– chris@mobidoctor
– help@mobidoctor
I would like to stress that I did not want to end up posting a negative review. I made several attempts to resolve this matter amicably, but faced with this complete lack of response and what now appears to be a deliberate “ostrich policy”, I unfortunately have no other option.
This is all the more disappointing as the medical service itself was good.
At this stage, a formal notice and a bank chargeback procedure for a non-conforming charge are underway.
I am posting this review solely in the hope of finally obtaining a response and a refund of the overcharged amount.
This review will naturally be updated once the issue is resolved.
J’ai réservé une téléconsultation sur Mobidoctor au tarif affiché de 39 €.
Or 172 € ont été débités sur ma carte bancaire, sans information claire ni validation explicite de ce montant.
Au départ, des échanges ont bien eu lieu avec votre service et la consultation en elle-même s’est correctement déroulée.
Cependant, depuis le 22/12/25, malgré une demi-douzaine de relances, je n’ai plus aucune réponse.
Mes messages ont été adressés aux adresses de contact indiquées sur votre site, à savoir :
– chris@mobidoctor
– help@mobidoctor
Je précise que je ne souhaitais pas en arriver à publier un avis négatif. J’ai tenté à plusieurs reprises de résoudre ce problème de manière amiable, mais face à cette absence totale de réponse et à ce qui ressemble désormais à une politique de l’autruche, je n’ai malheureusement plus d’autre choix.
C’est d’autant plus regrettable que le service médical en lui-même était satisfaisant.
À ce stade, une mise en demeure ainsi qu’une contestation bancaire pour paiement non conforme sont engagées.
Je publie cet avis uniquement dans l’espoir d’obtenir enfin une réponse et le remboursement du trop-perçu.
Cet avis sera naturellement mis à jour dès régularisation.
22 dicembre 2025
Non scritta su invito
Risposta di Mobidoctor
Hi Philippe, thank you for your updated review and for taking the time to reflect the resolution.
We’re pleased that we were able to resolve the billing issue and process a full refund. We appreciate your patience while this was being handled and your recognition of the outcome.
At Mobi Doctor, we aim to provide clear, transparent service alongside access to a licensed online doctor and a proper medical assessment. Your feedback is important and helps us continue improving both our communication and support processes.
We’re glad the medical consultation itself met your expectations, and we truly appreciate you updating your review following the resolution.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
Risposta di Mobidoctor
Hi Joe, thank you for your review. We’re really glad to hear that you found the service helpful and useful.
At Mobi Doctor, we aim to make it easy for patients to speak to a licensed online doctor and receive a proper medical assessment without delays. It’s great to know your experience was positive.
We appreciate your recommendation and your support.
If you ever need assistance again, Mobi Doctor is always here to help.
Chris
Founder, Mobi Doctor
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