I don't normally leave reviews, but just wanted to say the customer service from this small brand is fantastic. I had an issue with a set of earrings. Aimee was brilliant at rectifying the problem. Go... Leggi di più
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Scopri cosa dicono le persone
I ordered three pieces and obviously there was a discount- two pieces were really flimsy bad quality. I sent these back but there was no indication about having to pay postage return- after many weeks... Leggi di più
L'azienda ha risposto
Great customer service. Packed really neatly and secure. Great quality earrings. A pair of free earings added to my order. I have sensitive ears so I am hoping these passengers test if they do i... Leggi di più
L'azienda ha risposto
I loved my order of the Gold clasp bangle and the free earrings. I’m such a fan of the quality of the jewellery but more so the excellent customer service I experienced. I had an issue with my order... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Jewellery for every version of you. Designed by Milly, loved by you.
Informazioni di contatto
63-66 Hatton Garden, ec1n8le, London , Regno Unito
- hello@millygrace.co.uk
- millygrace.com
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I have worn the shooting star earrings…
I have worn the shooting star earrings on many runs and cycles and they look like new. I don't even take them out when showering every time. All the jewellery I have brought is so well made and elegant. The customer service is outstanding and all my jewellery was sent speedily and beautifully packed. I will be buying some more.
Great service!
Really lovely jewellery, good quality and comfortable to wear. I had a slight problem with a hinge on one of my huggie earrings, but a quick email and the problem was resolved quickly and efficiently. Will definitely recommend and order again myself.
Outstanding customer care
Aimee was a pleasure to deal with. I contacted her to resolve a problem and she did so straight away and was so professional. I will be buying more and can’t praise you enough for your customer care. Thank you Milly Grace.
Not only is the jewellery stunning and…
Not only is the jewellery stunning and sees me through tough workouts but the customer service is amazing! I love the personalised notes with every order and I had a slight issue and had to change my order, the team couldn't have been more helpful and accommodating.
Great customer service
I ordered a pair of the Sunflower Huggies back in March and they did unfortunately tarnish (I believe this was before the change to tarnish free jewellery). After contacting the team at Milly Grace they were extremely apologetic and have resolve the issue straight away. The earrings are beautiful and I’m very excited to be able to wear them again!
Beautiful jewellery and incredible…
Beautiful jewellery and incredible customer service. Ordered two earrings and totally missed the 3 for 2 offer, I emailed after and they added the extra piece I’d asked for on afterwards. Such amazing customer service- I honestly didn’t think they would but thought I’d try, and they responded straight away and the whole order arrived in 3 days. The BEST customer service I’ve ever experienced. Earrings and bracelet are lovely too. Can’t fault them!
Absolutely fabulous jewellery bought…
Absolutely fabulous jewellery bought for my wife, even put in a small personal note for me when I was probably too late.
Beautiful pieces and excellent customer service!
The jewellery from Milly Grace is so beautiful and elegant, I’ve loved all of the pieces I’ve bought! I’ve worn my Gold Ultimate Mini Hoops daily since I bought them and am so happy with their quality - I’m a gold jewellery convert now! The customer service from the team is also impeccable and I’ll definitely be purchasing more jewellery in the future.
Value for money is insanely good
Ordered some with the buy 1 get 1 free deal. I needed some basics so got 2 sets of simple silver hoops in different sizes. They came quickly and in lovely packaging! They’re simple and dainty but with a bit of weight to them, the securing hinge on the hoops feels really solid and secure so I am happy with the quality. Only paying £25 for 2 sets of high quality and pretty earrings feels like such a steal! Very happy!
Quality jewellery with a quality service
My jewellery was delivered in great time in beautiful individual velvet pouches, perfect for gifting or just to store. The personal handwritten note was a lovely touch and makes you realize the sincerity with which folks at Milly Grace treat their business. Beautiful quality jewellery. I will definitely use again and recommend others to as well. Thanks Emily 😊

Risposta di Milly Grace
Some difficulty doing up hoops
The mini clicker hoops I ordered are a lovely size but one of the pair is particularly difficult to do up. It doesn't line up straight so is quite fiddly to get in. I can't wear them if I'm in a hurry to get out! The larger free pair I was sent work fine.
Update: thank you so much to the team for responding so quickly. The hoop has been replaced. Lovely customer service. Thank you

Risposta di Milly Grace
MG team and Aimee have been fantastic…
MG team and Aimee have been fantastic with their customer service support! Very clear communication and supportive team. Beautiful designs and jewellery collection. If you haven't ordered yet, definitely recommend!

Risposta di Milly Grace
Two pairs for the price of one.
I knew I was getting the 12mm gold hoops free so I ordered a pair and got two pairs for the price of one. I wear them both together as I have my earlobes pierced twice. They look fab together. The quality is immense and customer service was amazing too. I haven’t taken them out since they arrived. Thank you Milly Grace.

Risposta di Milly Grace
Millie Grace
Millie Grace are brilliant,they have such beautiful jewellery that both my daughter and I love. I put the wrong postcode down for my last order and contacted them,Aimee helped me sort it all out,nothing is too much trouble. So happy to be supporting a small business and shall be ordering from them again.

Risposta di Milly Grace
Above and Beyond
I do not have words for how wonderful Milly Grace are. The customer service team, Aimee in particular, went above and beyond in helping to sort my problem and responding quickly. Aimee was so kind and so helpful. I cannot fault them!

Risposta di Milly Grace
Lovely jewellery and very responsive…
Lovely jewellery and very responsive when dealing with an issue, offering a replacement product very swiftly.
Always a great business to use
Always a great business to use. I reached out with a unique request to replace a stud I had lost and the response was quick and exactly what I wanted.
Absolutely gorgeous jewellery
Absolutely gorgeous jewellery, I bought 2 of the waterproof bangles and got some free earrings.....I am sooooo happy with them. They arrived promptly in beautiful packaging.
Best experience ever!
Everything about my experience with Milly Grace has been wonderful, ordering was easy and free hoops were a great bonus - when I received them I was so impressed by how luxe they feel and how light and comfortable they are to wear that I contacted the team directly to ask for further advice and I was responded to within hours with so much help and friendliness I am so impressed! The personal card included in my first order was also a lovely touch. I can’t wait to get more items from this wonderful business. So happy I have discovered them! 10/10!!
Definitely would recommend
Great speed of delivery and jewellery feels like high quality (we have purchased earrings, rings and necklaces) - lovely designs, speedy delivery, great quality. What's not to like!
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