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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I don't normally leave reviews, but just wanted to say the customer service from this small brand is fantastic. I had an issue with a set of earrings. Aimee was brilliant at rectifying the problem. Go... Leggi di più

Valutata 1 stelle su 5

I ordered three pieces and obviously there was a discount- two pieces were really flimsy bad quality. I sent these back but there was no indication about having to pay postage return- after many weeks... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great customer service. Packed really neatly and secure. Great quality earrings. A pair of free earings added to my order. I have sensitive ears so I am hoping these passengers test if they do i... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I loved my order of the Gold clasp bangle and the free earrings. I’m such a fan of the quality of the jewellery but more so the excellent customer service I experienced. I had an issue with my order... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Gioielleria

Scritti dall'azienda

Jewellery for every version of you. Designed by Milly, loved by you.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

131 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I have worn the shooting star earrings…

I have worn the shooting star earrings on many runs and cycles and they look like new. I don't even take them out when showering every time. All the jewellery I have brought is so well made and elegant. The customer service is outstanding and all my jewellery was sent speedily and beautifully packed. I will be buying some more.

25 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service!

Really lovely jewellery, good quality and comfortable to wear. I had a slight problem with a hinge on one of my huggie earrings, but a quick email and the problem was resolved quickly and efficiently. Will definitely recommend and order again myself.

18 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Outstanding customer care

Aimee was a pleasure to deal with. I contacted her to resolve a problem and she did so straight away and was so professional. I will be buying more and can’t praise you enough for your customer care. Thank you Milly Grace.

21 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Not only is the jewellery stunning and…

Not only is the jewellery stunning and sees me through tough workouts but the customer service is amazing! I love the personalised notes with every order and I had a slight issue and had to change my order, the team couldn't have been more helpful and accommodating.

19 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

I ordered a pair of the Sunflower Huggies back in March and they did unfortunately tarnish (I believe this was before the change to tarnish free jewellery). After contacting the team at Milly Grace they were extremely apologetic and have resolve the issue straight away. The earrings are beautiful and I’m very excited to be able to wear them again!

4 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Beautiful jewellery and incredible…

Beautiful jewellery and incredible customer service. Ordered two earrings and totally missed the 3 for 2 offer, I emailed after and they added the extra piece I’d asked for on afterwards. Such amazing customer service- I honestly didn’t think they would but thought I’d try, and they responded straight away and the whole order arrived in 3 days. The BEST customer service I’ve ever experienced. Earrings and bracelet are lovely too. Can’t fault them!

30 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Beautiful pieces and excellent customer service!

The jewellery from Milly Grace is so beautiful and elegant, I’ve loved all of the pieces I’ve bought! I’ve worn my Gold Ultimate Mini Hoops daily since I bought them and am so happy with their quality - I’m a gold jewellery convert now! The customer service from the team is also impeccable and I’ll definitely be purchasing more jewellery in the future.

16 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Value for money is insanely good

Ordered some with the buy 1 get 1 free deal. I needed some basics so got 2 sets of simple silver hoops in different sizes. They came quickly and in lovely packaging! They’re simple and dainty but with a bit of weight to them, the securing hinge on the hoops feels really solid and secure so I am happy with the quality. Only paying £25 for 2 sets of high quality and pretty earrings feels like such a steal! Very happy!

10 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Quality jewellery with a quality service

My jewellery was delivered in great time in beautiful individual velvet pouches, perfect for gifting or just to store. The personal handwritten note was a lovely touch and makes you realize the sincerity with which folks at Milly Grace treat their business. Beautiful quality jewellery. I will definitely use again and recommend others to as well. Thanks Emily 😊

12 giugno 2025
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Risposta di Milly Grace

Thank you so much for your kind words - we’re so happy to hear your jewellery arrived safely and that you loved the packaging and personal touch! It truly means a lot to us. We’re so grateful for your support and can’t wait to welcome you back again soon. Team MG x

Valutata 4 stelle su 5

Some difficulty doing up hoops

The mini clicker hoops I ordered are a lovely size but one of the pair is particularly difficult to do up. It doesn't line up straight so is quite fiddly to get in. I can't wear them if I'm in a hurry to get out! The larger free pair I was sent work fine.

Update: thank you so much to the team for responding so quickly. The hoop has been replaced. Lovely customer service. Thank you

10 giugno 2025
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Risposta di Milly Grace

Thanks so much for your message Claire, I’m sorry to hear one of the mini hoops is tricky to fasten. That’s definitely not how they should be, and I completely understand the frustration.

We’ve just emailed you to help get this sorted quickly.

Team MG x

Valutata 5 stelle su 5

MG team and Aimee have been fantastic…

MG team and Aimee have been fantastic with their customer service support! Very clear communication and supportive team. Beautiful designs and jewellery collection. If you haven't ordered yet, definitely recommend!

7 luglio 2025
Non scritta su invito
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Risposta di Milly Grace

Thank you so much for your lovely message Melis - it truly means a lot to us! We’re so glad you’ve had a great experience and love our jewellery. Your support and recommendation mean the world!

Warmest wishes,
Aimee & the Milly Grace Team

Valutata 5 stelle su 5

Two pairs for the price of one.

I knew I was getting the 12mm gold hoops free so I ordered a pair and got two pairs for the price of one. I wear them both together as I have my earlobes pierced twice. They look fab together. The quality is immense and customer service was amazing too. I haven’t taken them out since they arrived. Thank you Milly Grace.

1 luglio 2025
Non scritta su invito
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Risposta di Milly Grace

Thank you so much for your lovely review! We're thrilled you love your hoops and that they look fab together. It means a lot to hear you're happy with the quality and our service.

The MG Team ✨

Valutata 5 stelle su 5

Millie Grace

Millie Grace are brilliant,they have such beautiful jewellery that both my daughter and I love. I put the wrong postcode down for my last order and contacted them,Aimee helped me sort it all out,nothing is too much trouble. So happy to be supporting a small business and shall be ordering from them again.

27 giugno 2025
Non scritta su invito
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Risposta di Milly Grace

Thank you for your kind words! We're so happy to hear that you and your daughter love our jewellery. Aimee was glad to help – nothing is ever too much trouble! We really appreciate your support and can’t wait to welcome you back.

With love,
The MG Team ✨

Valutata 5 stelle su 5

Above and Beyond

I do not have words for how wonderful Milly Grace are. The customer service team, Aimee in particular, went above and beyond in helping to sort my problem and responding quickly. Aimee was so kind and so helpful. I cannot fault them!

26 giugno 2025
Non scritta su invito
Logo di Milly Grace

Risposta di Milly Grace

Thank you so much for your kind words! We're over the moon to hear how happy you were with the support from Aimee – she’s so pleased to hear this. We're always here to help and truly appreciate your support.

With love,
The MG Team ✨

Valutata 5 stelle su 5

Best experience ever!

Everything about my experience with Milly Grace has been wonderful, ordering was easy and free hoops were a great bonus - when I received them I was so impressed by how luxe they feel and how light and comfortable they are to wear that I contacted the team directly to ask for further advice and I was responded to within hours with so much help and friendliness I am so impressed! The personal card included in my first order was also a lovely touch. I can’t wait to get more items from this wonderful business. So happy I have discovered them! 10/10!!

14 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Definitely would recommend

Great speed of delivery and jewellery feels like high quality (we have purchased earrings, rings and necklaces) - lovely designs, speedy delivery, great quality. What's not to like!

17 aprile 2025

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