I don't normally leave reviews, but just wanted to say the customer service from this small brand is fantastic. I had an issue with a set of earrings. Aimee was brilliant at rectifying the problem. Go... Leggi di più
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I ordered three pieces and obviously there was a discount- two pieces were really flimsy bad quality. I sent these back but there was no indication about having to pay postage return- after many weeks... Leggi di più
L'azienda ha risposto
Great customer service. Packed really neatly and secure. Great quality earrings. A pair of free earings added to my order. I have sensitive ears so I am hoping these passengers test if they do i... Leggi di più
L'azienda ha risposto
I loved my order of the Gold clasp bangle and the free earrings. I’m such a fan of the quality of the jewellery but more so the excellent customer service I experienced. I had an issue with my order... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Jewellery for every version of you. Designed by Milly, loved by you.
Informazioni di contatto
63-66 Hatton Garden, ec1n8le, London , Regno Unito
- hello@millygrace.co.uk
- millygrace.com
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Amazing customer experience
I lost a hoop on the first day of wear, the team at Milly Grace offered me a personalised discount code to replace the earrings! Super quick responce - during the xmas period! The new pair arrived promptly by the time I got home in the NY! Thanks so much! Very happy with the quality and service!

Risposta di Milly Grace
Fab…fab… fab
I found Milly Grace by accident when looking at jewellery by edge of ember. And boy am I glad I did! Because since I started buying MG, I’m now on 38 items I’ve purchased & then a few gifts I’ve had too. The designs are just great & they change, which I also love. The quality is fabulous & the price… nothing to complain about when you’re getting good quality, versatile & beautifully designed jewellery. I warn you… it’s hard to not become addicted! Part of my self care, is expanding my collection, because it makes me smile wearing these lush pieces of art. Thank you Milly! 🙏🏻🤩

Risposta di Milly Grace
Gold hoops, T-Bar necklace and surprise refund!
I was lucky enough to receive a refund on my order in their Boxing Day draw, which was an amazing surprise! I love the gold hoops which are exactly the right size for my ears, love that I can use them whilst in the gym, sleeping etc. I also bought the T bar gold necklace which is beautiful. Customer service was prompt and friendly when I contacted to enquire about the refund. Delivery was quick. Beautiful jewellery. Thank you so much 🙏

Risposta di Milly Grace
So happy with the earrings
So happy with the earrings! I’d just about given up trying to wear earrings because every pair would make my ears sore and gunky. I’ve been wearing these for weeks now- no problems at all. They are really cute too.

Risposta di Milly Grace
My daughter had a Milly Grace necklace…
My daughter had a Milly Grace necklace on the top of her Christmas present list - it was very popular, and showing as sold out, but the company found one in stock and arranged a very swift delivery. Hugely impressed with the customer service and communication and the necklace looks lovely.

Risposta di Milly Grace
Excellent customer service
I experienced an issue with my delivery; however, after contacting Milly Grace, they responded promptly and provided an effective solution. I received fabulous customer service and I would have no hesitation recommending their products and service.

Risposta di Milly Grace
Got my sparkle back!
This was my first order with Milly Grace and it won’t be my last!
I ordered the gold dainty choker necklace and I love it, really gives me a little bit of sparkle on my runs and in the gym. It doesn’t get in the way or irritate me when I’m training. Absolutely lovely thank you!

Risposta di Milly Grace
Unfortunately an earring is already broken.
Took about 3 weeks for my order to arrive (not the 3-5 days delivery as stated at checkout), with no communication in the meantime, and unfortunately, one of the huggies has already broken when I was removing it. Real shame, because when they finally arrived, they were lovely.

Risposta di Milly Grace
Haven’t responded to emails or dm…
UPDATE: Milly Grace responded and resolved the situation very quickly. The fault did not lie with the company but Royal Mail. They handled the problem with great efficiency. Thank you. The products are lovely.

Risposta di Milly Grace
Milly Grace are an amazing company
Milly Grace are an amazing company, great service, great products, and lovely customer service. Highly recommend!
Excellent customer service
Excellent customer service from Milly Grace. Very helpful polite and efficient. Jewellery is of a nice quality too. Can’t fault any aspect of my purchase and experience.
Great customer care
Beautiful bangle. However the catch broke after 3 months. Getting a replacement was really easy and efficient. Great customer care.
Love everything about this company!
Love everything about this company!! As a runner, so happy to finally find jewellery I can wear whatever the weather. I am so excited to get my moonstone necklace alongside all my other bits in their new collection! Milly Grace’s customer services are so extremely helpful. Aimee really is an asset to the company!
I bought a pair of silver Huggies and…
I bought a pair of silver Huggies and charms x 2 paid really lovely. You can change the charms to have different looks. Really comfy to wear I have sensitive ears no problem with these.
Can wear them swimming so ideal on holidays.
Fab customer service I thought I was missing a charm I emailed response immediately it was my fault as advised it was tucked neatly in a beautiful soft carrier that they come in these are really handy to carry jewellery.
All round fantastic company beautiful jewellery and really good price.
Second order on the way.
The customer service team are so so…
The customer service team are so so lovely, my bracelet that I purchased didn’t have the strongest clasp and after a few wears I lost it. I emailed them just to let them know about the product and they were so kind and understanding they replaced it. I wasn’t expecting this and Havnt know a business to be this considerate before. Will purchase again from them as the product portfolio is lovely!
Beautiful jewellery
Brought some earrings for my daughter and they are absolutely beautiful. Very very quick delivery, dispatched the same day with tracking every step of the way, and txts every step of the way, which makes me think they care about their customers. Will most definitely use this company again.
Amazing company to buy from
Amazing company to buy from. Beautiful jewellery. Outstanding customer service any problems/queries dealt with promptly with customer satisfaction being their priority.
0 stars - dishonest pricing
0 stars - dishonest pricing.
Beware of dishonest pricing - even if you buy it they won't send it!
I bought three necklaces for the price shown to me after seeing them in an Instagram advert. I was really excited, as I could give my nieces a really nice present. The company took my money, it's been three days and I got an email saying "oops our mistake, you aren't getting what you paid for". Disappointed that I paid the advertised price and been told tough - nothing for you. My first experience with them and it will be my last.
Day 3 of non-response over emails and no refund. Only now cancelled the order after I commented publicly on Instagram. I would advise against doing business with this company and recommend taking your money elsewhere. They are also deleting any fair comments made on social media - how many other customers are they doing this to that complain?

Risposta di Milly Grace
Superb
What a super company. I placed my first order just a few days ago, and have been really “wowed” by their customer service. We received several confirmations that the order had been placed, dispatched etc., as well as regular delivery updates. The order arrived really quickly and the items are absolutely stunning! Really good quality. Thank you!
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