Midlands firewood Recensioni 

It took over a week before delivery but the wood is super dry and burns cleanly.

Second delivery great value and good comms.

Prompt. Good value. Better than another two suppliers I’ve used. This is my second order and I will come back again.

So, before I ordered, I had read the other reviews, but I did some extra research and ordered anyway. Below is my honest review, and I hope my positive experience benefits any potential customers.

1) I got the Wonky Offcut Firewood Bag (large) which is listed as 1.5m3. It was filled to the brim, probably carries more volume of wood for the space when compared to normal split logs, and it filled my wood store.
2) Mix of what appears to be untreated post material, most were small end pieces, some larger pieces, so theoretically ready to burn.
3) There was quite a bit of surface moisture, and I found them hard to burn at the start. However, to address the nay-sayers adding reviews on this page, if you've owned a stove long enough, you adjust to the material you have to burn! I found that just splitting a few open meant the dry inner was easy to burn, and any remaining surface moisture evaporated in the heat.
4) Nice little bonus is that, for the volume I have thus far burned, there is relatively little ash being produced when compared to the same volume of logs I was burning. This means it has a higher heat efficiency than the logs, which again I aim at the the nay-sayers about the moisture.
5) The sales team (owner) was very transparent on WhatsApp, and even got my order onto the truck coming in that afternoon, so I got it the next day, which is better than what my local's were achieving. Great for a national company! To those persons complaining about delivery times, if you had time to complain about the lead time on a delivery, then you had time to get in an order early enough not to run out.

Overall, very happy with my experience, and I will definitely be returning.

They are a company that really goes the extra mile, reliable and prices their goods and services well.

Great quality 🪵. As advertised. Would buy again

If bulk bag had of been full as it shows in the advertising picture I would have been happy with everything but I emptied the bag with 3 garden wheelbarrow loads which works out at £40 a load,I have had deliveries before which have taken over 4 barrow loads.I have sent a photo of the delivery to your email address

A little disappointed with the amount received and the size of the logs , lots of little scrappy pieces

Speed off delivery and constant up-date on the order.

Great value fast delivery

Really happy with the quality of logs we bought Thankyou

Ordered 2 bags (1 logs and 1 offcuts) on Tuesday 6th Jan.

Was advised that delivery would be a week later 12th-14th (seemed a bit of a wait but I decided was OK).
I chased by email on 13th as I had heard nothing - I was told a delivery delay due to snow!
So delivery would be delayed to 16th.
I received an Email after 9pm on 15th - when the bags should already be underway - saying 'offcuts' wood was unsuitable and would be replaced by a 2nd logs bag.
But in addition this would cause an additional delay - now 'after the weekend' on 20th - so 14 days after I ordered.
I could understand a shipping delay or supply problem but not both.
I was promised an update 19th - nothing.
I emailed and then called 20th - no response & no update and obviously no logs!

Logs finally delivered 21st seem good quality and amount.
Delivery company were excellent, good updates so I could see where the problems were and an exact time delivery to the minute!

TLDR: Logs OK if you can wait 14+ days and with very little communication!

All the wood is wet. Half of the package far to big to put in a log burner.

Arrived later than expected but happy with what was received, good value

Easy to order and great tracking of delivery. Unfortunately the contents of both bulk bags were very wet so not burning well.

Good product, had a little bit of an issue with delivery which was sorted very promptly, in a friendly manner and very efficiently!

Well done good service

I have never had a delivery of wood this bad in all my days of having a wood stove. The wood was not what was subscribed and shown in the picture. Bit of pine, lots of scrap wood, not useable in a wood stove as it was soaking wet. The product was wet throughout. Do not buy from this company as they are not trustworthy.

Your reply appears to point the finger back at me for your poor service.

Firstly, the order was not dispatched within the timeframe advised at checkout, I got in touch with you on the suggested delivery date to find out where the order was and you explained that you moved house recently and hadn't sent the order so that is just a straight forward lie!

Upgrading the delivery to a Saturday makes it sound like you were doing me a favour, you didn't deliver the order when you should have and I had to get in touch with you about this, no communication from you on this beforehand whatsoever. I didn't complain in the slightest that the delivery wasn't made when it should have been and I was accommodating. I would have been more than happy to accept the delivery the following Monday.

I find the comment about my correspondence becoming abrupt and unpleasant frankly breathtaking and I feel like posting the multiple very tolerant messages pleading with you to deliver my order and to get back to me after repeatedly ignoring me - there is still a message that I sent on the 12th of December that you haven't replied to and remember, I ordered from you on the 13th of November and still hadn't received the full order by the 19th of DECEMBER. Here is an example of the apparent abrupt and unpleasant message that I sent - A further message on this, and please get back to me - having to constantly badger you is draining and incredibly frustrating to say the very least. Please can you either send me the confirmation/invoice/summary of my order to my e-mail address or make a list of the order and costs in a WhatsApp message or take a picture of the order/confirmation/invoice and post this to WhatsApp. The reason I am asking for this is I am sure that I ordered multiple bags of kindling and you have sent one bag. I think I ordered 4.

I wouldn't call that abrupt or unpleasant and if you had of replied, which you still haven't, it wouldn't have been necessary in the first place.

On all of the messages that you sent me, and I just checked, not once did you tell me that I hadn't ordered four bags of kindling. Once again a lie to make me look unreasonable.

Interestingly, within an hour of submitting this review I received my order confirmation three times by e-mail.

Your reply to this review, making me out to be unreasonable, was ill-advised. All I asked for was what I ordered along with a confirmation. Had you completed that very simple task none of this would have been necessary.

You are right, you can't please everyone all the time but had you fulfilled the very basics I would have been very happy.

Absolute shambles, literally the worst! I have been holding off leaving a review because I know it can be damaging to a small business but I really have had enough of this joke of an outfit. So many problems with my order, I ordered online and the delivery date came around and nothing, contacted them and was told they were moving home and nothing had been booked. Told It would be delivered asap. I ordered two bulk bags, firelighters and kindling. One bulk bag turned up 6 days later than expected but nothing else. After badgering them another bulk bag turned up a week later, still no firelighters or kindling. I had to get in touch with them many more times for them to arrange the firelighters to be delivered and one of the 4 kindling bags I ordered. I am still waiting for 3 kindling bags to be delivered over 6 WEEKS later and I have asked for this so many times. I have also never received a confirmation or invoice from them which I have asked for at least 10 times. I have had to revert to getting in touch with my credit card company to raise a claim against the transaction as they consistently and constantly ignore me and I have had enough of being nice with them. I'm sure if it goes well with this company then it's great, in my experience they are the worst company that I have come across in many years and I would suggest avoiding at all costs. Pay a bit more and use someone else!!!