middletonnurseries.co.uk Recensioni 

136
•
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Plants arrived in good condition. Now they are potted up breathing heavy, kicking their back legs in anticipation of spring. Well done, keep up the good work Chris Purcell.

Valutata 5 stelle su 5

Absolutely delighted with the plants I bought, excellent quality and condition. They were packaged well and delivered quickly. I will definitely buy more from here in future. Thank you

L'azienda ha risposto

Valutata 4 stelle su 5

Wonderfully healthy plants, carefully packed. I bought salvia, echinacea and geranium. So marvellous that this nursery delivers efficiently to Northern Ireland (July 26). (It would have been 5stars... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The plants arrived very well packaged and in a very healthy state. Unfortunately they were not delivered before the end of June as stated on the website when ordered which meant by the time they were... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Giardino

Scritti dall'azienda

Middleton Nurseries is a family-run business based in the small village of Middleton, we began as a retail garden centre before focusing solely on our nursery, allowing John to pursue his passion for growing and breeding plants. Since then, we’ve grown into a leading supplier of hardy perennials, specialising in salvias, which we sell online and at RHS shows across the country. In 2021, Middleton Nurseries became a third-generation business when John’s children, James and Annabel, joined the team. Today, we combine decades of horticultural expertise with a passion for quality, growing over 300 varieties of salvias. Known for our high standards and reliable delivery, we’re proud to exhibit at RHS shows and play an active role in the wider horticultural industry.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

136 recensioni

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4,6

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(136)

116 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I received my Salvias within the time…

I received my Salvias within the time scale stated when I ordered. They arrived within 24hrs of sending and they were very well packaged. So all my plants were in excellent condition. So pleased, will use them again.

11 giugno 2024
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Risposta di middletonnurseries.co.uk

Thank you! We are so pleased you were happy with the plants and look forward to another potential order from you☺️

Valutata 3 stelle su 5

Very little communication

Placed an order and it said it will take 2 - 3 weeks to be delivered. Nothing heard for weeks. Then out of the blue, we arrived home one day to find that we had missed the DPD delivery after nearly 2 weeks. Found out later that we did receive an email saying delivery at 10am and this was sent on the same day at 8.24am. So missed that and had to go to the local PO to collect the next day. By that time, my 7 plants were dehydrated and some even had yellow leaves. Not sure if they'd survive. Fingers crossed.

3 agosto 2023
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Risposta di middletonnurseries.co.uk

Hi,

Thanks for your review. Apologies for the lack of communication. you should have received an email when the order was dispatched and we will look into why you didn't receive it. Please get in contact and we will sort out some compensation.

kind regards
Middleton Nurseries

Valutata 2 stelle su 5

Do not order online

Ordered 2 plants, not their speciality salvias, but scented eryssium, in 1litre pots. What arrived 3 weeks later were 2 spindly plantlets, both badly growing in 1 direction, clearly not having had enough light. I wasn’t happy & have bought healthier, more vigorous cuttings at the side of the road (which have all survived & are now healthy plants). I gave them the benefit of the doubt & planted anyway, thinking with care & tending, they would recover. No, they both died within 3 weeks. I’m sure this part could be attributed to me, but I’ve never experienced this with nursery bought plants. I tried to contact Middleton’s weeks ago, with photos, to express my dissatisfaction & have heard nothing. I’ll put this down to experience as Middleton’s aren’t interested.

21 maggio 2023
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Risposta di middletonnurseries.co.uk

Thank you for the review. apologies for the plants you received. I have looked through our emails and cant seem to find the email in question, could you resent the email to sales@middletonnurseries.co?uk and we will get a refund or replacement sorted out for you.

Valutata 5 stelle su 5

Top quality plants,excellent customer service

Top quality plants,excellent customer sevice.
Ordered eight salvia plants,all nice plants and prompt delivery once ready for despatch. Plants coming in to flower 3 weeks after receipt,one variety of 3 plants was different to to what was ordered,contacted middletons who immediately despatched correct variety.all good,cannot fault.

27 giugno 2023
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Valutata 2 stelle su 5

Terrible service and terrible quality. Shame on you

I ordered the following:

Salvia x sylvestris I litre pots X 4
Salvia memorosa Bumblesky 9cm pots X 4

Total cost £70

I was informed that DPD would be in touch with me prior to delivery. The first delivery attempt was made Friday 23rd Jun and I got a message say Ooops we missed you and that since no special delivery arrangements had been made the plants would be delivered on Mon 26th. The hottest days of the year came and went and I awaited the delivery on the Monday. The delivery slot was between 14:05 and 15:05. The deadline came and no delivery, simply a short message on the tracking saying that the driver had been delayed. Ten minutes later, the driver drove into our road and by chance I was standing outside my house ready for the school run. The driver pulled up and ask my name, I told him and he went on to scan the barcode and deliver the box to the door. The issue I have is that as the driver pointed out, there was no door number on the addressed label! He said that if I had not been standing there, he would have had to take the parcel back to the depot.

I checked the label and took a photograph for my own records and sure enough the address was incomplete. This means that there could not have been a valid delivery attempt and they could not have missed me on the Friday.

The plants were in a terrible state, again I took photographs for my own benefit. I have seen better looking plants at the supermarket to be honest and the same size at a fraction of the price.

I am not happy.

Follow up;

The subsequent offer of a refund or replacement is declined.

26 giugno 2023
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Risposta di middletonnurseries.co.uk

Apologies for the way DPD managed your order. they struggled to find the address as there was no house name which we didn't spot before dispatch. we are happy to offer replacements or a refund

Valutata 4 stelle su 5

Last summer I purchased some salvia…

Last summer I purchased some salvia from this company and I am extremely impressed with the quality and the hardiness of them as they are starting to come back to life.

The website was easy to navigate and had a great selection of salvias to choose from. I was able to find everything I needed for my garden and the ordering process was simple and straightforward.

26 giugno 2022
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Valutata 4 stelle su 5

Disappointing plants, but good customer follow-up

I purchased several salvias from then in July 2022. They shipped them in the height of the heatwave; surprisingly they arrived none the worse.

The low rating is because the plants are in appalling shape. 2 litre pots came small, appearing to have been recently cut back. The 1 litre pots looked as if they were clinging to life, diminutive, pathetic and I wasn't happy with them at all.

UPDATE (December 2022): They did get in touch with me in July and refunded me and with an apology. Updated stars reflect their approach.

18 luglio 2022
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Risposta di middletonnurseries.co.uk

Hi Christian. we have just joint trust pilot and would like to apologise for the plants you received. We have a section on our website that you can contact should you have issues with orders. we will always do our best to sort out problems. if you email us now we can arrange some sort of compensation.

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