Microsoft Recensioni 

My husband was hacked a few days ago. Tried to reset his password but Microsoft never sent verification link. Instead they've frozen his account, deleted his password, he can't send or receive emails, has lost his contacts, can't sign in to any MS apps, including One Drive where most of his documents are now stuck. He can't get on with important work and other people are affected, including his church where he is Session Clerk. His 365 subscription is up to date. It's worse than ransomware, as Microsoft won't respond properly, it's impossible to contact them. No wonder they're all so rich there; they take people's money and then lock them out of thgeir accounts and make it virtually impossible to recover the account when you can't sign in anywhere to access information demanded. Their customer service is non-existent. You can't even make a complaint as they've stopped answering calls and done away with live agent support. i wouldn't give them even one star, more like minus.

Why are MS able to get away with such poor and shoddy service. I have had a couple of issues, and I told myself I wouldn't purchase anything from them again, but that is hard as I am an avid XBOX gamer (read impossible).
Incident 1 - 49.99 charged for a "free" game. Apparently it was my faut even though as no point did I confirm a paid purchase. Furthermore, and this is where I cannot get them to understand, the charge came when I clicked install. The notification of a charge popped on my phone so I immediately cancelled the install and contact MS. Refused to refund the money, even though they acknowledged it was a free game offer that I clicked on.
Incident 2. Bought a game, realised I had the wrong version, bought the correct version and requested a refund. Refused because I have played the game - but of course, if they had taken more than a cursory look and read the reason for the refund they would see that yes of course I had played the game - but I don't need 2 copies of it. Refund rules said they will refund for games with limited playtime. Reason for refusal of refund "you have played the game."

Just a little bit of care and attention to the request and it would probably had a different outcome. There is no way to engage anyone and have them properly read the issue.

Why are they so poor?

Unprofessional and unethical. I don't get how people who run microsoft sleep at night. There's absolutely no customer support whatsoever well unless you count the incompetent robot @Outlook on twitter there is literally no way of getting any help. Any opportunity in the slightest that I have to spread through word of mouth or any other way about how disgusting & appalling Microsoft is I will certainly be doing so. The amount of money that they have yet they don't even have basic customer support?!! It says ALOT!
With that being said i sincerely hope this company chokes & suffocates on it's own greed.

Looking at the reviews so far (68% poor), perhaps I am wasting my time leaving mine, because clearly Microsoft's business plan includes not being troubled by such a huge percentage of very poor reviews, but for the record, here goes: - 1)I received a notification of automatic renewal of Office 365. I wanted to discuss this with Microsoft. 2) For some reason I am being advised that they have been unable to install my updates (perhaps connected with '3', I do not know) 3) They have managed, without my sanction, to install their News Feed, which I do not want, and I object to them doing this to my computer without my prior permission. I have spent hours googling how to remove this and all suggested fixes have failed. 4) As with other users leaving reviews, I have spent hours trying to find a way of contacting them for help, but without success. Quite apart from this appalling standard of customer service, likely it is cheaper for them (i.e. a mainstay of their business plan) to accept whatever financial cost there is to them as a result of the same, as compared with the cost of putting matters right. All of this is a breach of my contractual expectations. Seems like nothing will change whilst successive Governments knowingly allow such practices to be allowed with impunity in what is essentially an industry that has been allowed to infect us all with 'The Virus of a Cartel'. Perhaps my only course of action is to refer this to the appropriate Government Minister. Incidentally, I have had similar experiences with Amazon. Even wrote to their Uk head office - no reply. What is going on in this country? Or rather, why is it allowed to go on, what is the point of Government?

they are sh!t

Worst Customer Support ever from anyone - and I speak after over 50 years working in IT.
Spent 30+ mins online with someone going through the problem step by step in detail. Had to repeat it for them. They then escalated, and I got an email asking me o document all steps in a Word Document and Upload to the site.
Spent an hour plus documenting, tried to upload but always came up UPLOAD FAILED..
Reported this by return email - NOT ACKNOWLEDGED.
Wrote another email NOT ACKNOWLEDGED.
Responded to their HOW DID WE DO email - NOT ACKNOWLEDGED.
I'm only a Customer - the only thing they acknowledge is when it comes to taking your subscription money.
Microsoft Support is a JOKE in the IT INDUSTRY - but it isn't funny when you get on the receiving end!

The worst email company I have ever had had a problem had We're not receiving or been able no customer service no customer service number I have a disability and there is no way for me to retrieve my emails

Just purchased a Go3 tablet directly from Microsoft. I had previously owned a Go tablet - purchased Nov 2018 from John Lewis - but when the battery died I discovered that a replacement battery cost almost as much as a new tablet. I bought the new model complete with keyboard and mouse directly from Microsoft. After less than a week I am returning the items. The battery took forever to charge and ran down almost as quickly. Everything took forever to load and finally the face recognition ceased working and I couldn't access the tablet. I couldn't recall setting a pin but I tried all my possible pin combinations and none worked. An attempt to get assistance on-line from Microsoft was a absolute nightmare. So I gave up and am returning.

Got an email account with them that's rarely used and wanted to start using it more regularly. Sat at my PC at 11am and tried to sign in but couldn't. I tried several times and it gradually dawned on me they'd deleted it without my consent. So I set up the email account again and tried to change the privacy settings. I was going through the long list of companies turning them off when suddenly the page disappeared and I was returned back to my email homepage. Trust me, I hadn't clicked on anything else other than 'off' in the ridiculously lengthy list and suddenly the webpage was gone. So, from my email homepage I went to my account to complete personalising my privacy settings.

I remember it used to be relatively easy to change privacy settings. Several clicks, job's done and in quick time too. It took nearly 1 and a half hours to try and change my privacy settings. They just made it so hard for me to find the page I was on earlier that allowed me to turn off personalised ads, direct marketing, trackers/analytics. So in the end they won and now have use of my data that I don't want them to have.

They claim they want my info to improve their products. But they're making so much money off the back of collecting my data usage, analysing how I use my devices, when I use them, what I use them for. And then make even more dosh selling on my information to companies who bombard me with ads selling stuff I don't need or stuff they think I'm interested in because they've tracked, recorded and analysed what's come up on my devices. They should be paying me for being forced to give them my info because they ain't being fair. They've made it harder for me to personalise my privacy settings so I'm not able to do it!!!!

About 10 years ago I paid £80 for their software and installed it on my pc. But MS wouldn't recognise the info I entered. I made many fruitless, frustrating attempts to get their product going on my device. I tried contacting customer service. Whether I phoned or emailed them online they never replied. I even asked a friend of mine who's a qualified IT engineer to help me and he said he couldn't. He told me that customers had come to him with the same problem and when he contacted customer service they either didn't reply, or they replied and directed him elsewhere and he ended up going round in circles, or they didn't know what they were talking about and gave wrong advice or he got cut off. And he's a qualified IT specialist and customer service do this to him!!! He said he's so frustrated with them he refuses to deal with them and doesn't use their products on any of his own devices. So, I wasted £80 on software that I couldn't use because MS made it difficult for me, their customer, to set it up on my device.

You know what the problem is? Making money is god. The sole focus and drive is toward continually increasing profits. When this happens help and support for the majority of their customers is non existent. If you're a blue chip business/organisation who can afford to stoke the avarice and greed with cash, you get their service and support. But if you're part of, what they consider to be the unimportant masses, they sell you their product then just take your hard earned daily wage that you've earned in the sweat of your brow and run.

Took the free trial of 365 and then got charged £80 quid, and they don't offer refunds like most companies.

I have Windows 10 on my main PC and as I change hardware bits on an ongoing basis, have my licence as digital on my Microsoft account. This morning spotted on screen messages to activate my installation. No link to Microsoft servers and no help from the incompetent support people (based in some very cheap country). Finally suggested that I find my original Windows 7 licence number from nearly a decade ago. Complain that I can't remember where the disc is AND THE LINE GOES DEAD. I am obviously a criminal and the support staff have no access to my long installation history. By the magic of Windows the digital licence has restored itself! Just wasted several hours trying system restore and speaking to script readers.

purchased a surface pro 8 cant get help from microsoft for it 2k machine awful stay away

Good Quality of cuatomer support. Prices are not bad for products, but i will be happy to able order keyboards for surface line with US layout. UK are not comfortable and anoing.

Unbelievably bad service. I will never buy another peice of hardware from microsoft. i ordered a surface go 3 tablet and typecover on 21 April. The website said three to five working days delivery. The tablet arrived on 23 April but no cover. I wanted to have this in good time to get it all working before my holiday on 20 May. On checking I discovered the typecover would not be available until 19 May. Rather inconvenient and not what was promised but i decided as long as it did arrive that day i would run with it. However on 5 May i received an update saying it would not arrive until 8 June. This is not only unacceptable but a breach of contract and a breach of teh Consumer Rights Act 2015. I found one on Amazon available immediately and so ordered it. I had some difficulty getting a phone number in the Uk but eventually found one. I was told in no uncertain terms that it could not be cancelled. I said i did not want a parcel arriving when i was away but to no avail. I was told i could send it back whicis in itself highly inconvenient since you have to send things back by dpd and my nearest depot is some way away. any way i found an e-mail for the UK CEO so i wrote to him. one of his team responded to say he would sort it. today he responded to say he would nto and when it arrived i could sent it back. since delivery is now scheduled for three weeks away this is really ludicrous. this largest computer company in the world , i think, cannot cancel and order it callt deliver in good time.
i have done everythimng required in terms of repudiating the contract and if it does arrive and they want it back they will have to collect it as i do not see why i should put myself out and have a 45 minute walk to get to the depot and return it.
suggest you think twice about buying from them

microsoft told me to clear everything off my laptop so i did because of a microsoft fault and now after 2 days of going round and round no emails no mcafee and no help from them or support, they helped me to clear there problem i am not a robot but they are so how do you get real help.

paid for full licence but cannot use the product. Customer services is extremally poor.

Quite regularly now i get huge problems with Microsoft Outlook. There are days when you get stupid security warningS so your email doesnt load up. Its utterly insane.
Then there are instances when you are not allowed to even sign in. Microsoft say there has been suspicious activity on your account There hasnt.
But when to try to get back they give you a circular task to verify something-Gods knows what-and round you go in circles getting nowhere.
Im trying to get emails form my solicitor at present. Its about a house deal that is due to complete. But i cant get the emails. Imagine. The biggest decision of your life and you cant see what is happening.
Steve Jobs was right. Microsoft is a gigantic pile of poo.
Microsoft should be banned for making 10th rate rubbish. The laugh is they think their stuff is so precious, like all the security codes you need to use it. What a laugh. Its crap. I would never use it again. Yahoo, Gmail etc all work fine. Microsoft is total junk.

It would be nice if they bothered finishing Windows 11 before releasing it. I got a brand new PC that came with Windows 11.
Day #1: Taskbar and Windows Explorer froze and wouldn't unfreeze until I restarted. After restarting, the Taskbar now had no icons and was stuck on the left hand side and had no functionality. Resets did nothing. Tried every fix and nothing worked. Had to download a third-party taskbar mod to replace the broken taskbar.
Now: After using my PC for more than an hour my ultrawide screen monitor will have applications like internet browsers now rapidly flash black and white sometimes. Lots of general glitching that only happens on the ultra wide screen monitor. Again. No fixes that work. Drivers up to date. Just a useless micropenis of an operating system that makes me want Putin to launch the nuclear missiles and just end it.
Sex with my ex was less disappointing. 😂

after getting account blocked to get hotmail working,jumpping through hoops and getting it all done for frued thing it still will not let me in ,,cant find a phone number to ring done 2 or 3 times still saying go back and do it again ,,i need some one to talk to not a dam computer

Had a great experience with their products in the last 10 years.