Microsoft Recensioni 

I want to leave a review about Microsoft. Honestly, I’ve never seen worse customer support anywhere. My console broke, and I wanted to contact support, but it’s simply IMPOSSIBLE to do so. You can access the chatbot, but that doesn’t solve the problem at all. After I send a message, the bot just freezes and gives an error; when I ask it to connect me with an agent, it just sends a link back to itself, and it goes round and round like that. Returning my defective product is also impossible—it gives an error, and I can’t get a return label.
I’ve never seen worse customer support

Simply the worst customer service of all time

I can’t sign into my account to cancel my subscription - password wrong too many times apparently. Try to reset via email code but “that verification method isn’t working at the moment”. Call the customer service autobot and it hangs up. There’s literally no way of contacting microsoft. How can a company that big be so inept?\

OneDrive suddenly stops uploading and syncing files, and icon in top menu bar is missing.
All customer service phone lines simply refer to help.microsoft.com then promptly hang up on the user. The help articles say "click on the icon in top menu bar" but the user cannot do this because the icon is not there...
NO customer support communications = Abandoned customers

SUBSEQUENT UPDATE
After raising a formal Complaint with Microsoft in USA, received a response a week later (i.e., after they had fixed the problem) with a case log number. Had email contact via this escalation channel. Thus upgraded my rating.

Guy who is only eligible to go back

My partner accidentally bought a game for £4, she meant to buy a different one.
Microsoft refused to refund her.

I hope the £4 you saved helps to pay back the 70 billion you wasted on Activision, which you will burn to the ground via your usual mismanagement.

if it was posible to give zero microsoft would get it
Geting to speak to someone is close to imposible unles of course you are prepared to pay them to do so through premium lines>
multipe bot chats muliple emails most of which never get a reply.
I am not sure how you can make a complaint if they wont answe any comunications .
BUT THAT OF COURSE IS WHAT THEY WANT

Bill Gates gets lots of praise and awards for his charity work especially in Africa. But we must ask who actually is paying for him to have such a "sacred" profile. The answer is ordinary people such as me and millions of others who feel trapped by Microsoft expensive ANNUAL FEES. I have a basic P.C. that now has jumped in price to £84.99 for annual protection. I don't use my P.C. very often but I adopt a very prudent approach to web security. So when Bill Gates gets all the praise from what I would call a "protection racket" it's due to human feelings of insecurity. So Mr Gates can simply pass on his multi billion divorce settlement to his customers. I fear that we will similarly be paying for Mr Gates friendship with Jeffrey Epstein

If I could give zero i would... Who's stupid idea in Microshit was it to try incorporate Ai

It doesn't work waste time and is useless
Xbox hardly works now without bugs
Your services are terrible

No wonder you're losing money.... Sacking people left right and center... Scummy useless company... Bout time they went out of business... But they've monopolised the market so that will be impossible.... - 10 out of 10

I paid for Microsoft 365 Business and was completely locked out of my own account because of MFA.
There is NO way to reach support without logging in, and every phone number redirects to an automated system that tells you to “go online” — even when you literally can’t log in.

There is no human support, no email, no callback, no form, no escalation path.
Microsoft has removed every method of contacting them unless you can already sign in, which makes their entire support system useless for anyone who gets locked out.

I’ve spent hours trying every official route and all of them lead to the same dead end.
I can’t access my account, I can’t cancel my subscription, and I can’t get help.
This is the worst support experience I’ve ever had with any company.

If you’re a small business or solo founder, avoid Microsoft 365 at all costs.
If you get locked out, you’re on your own.

The only MS application that actually tends to work without consistent bugs or errors is Excel. The editor suggestions in Word are especially awful too.

Microsoft took money from my card which I had not authorised. They were unable/unwilling to tell me when I actually gave them the card details. They were also unable to confirm they had removed my payment details as I couldn't do it myself.
The subscription has increased from £59.99 to £89.99, their excuse that they have now incorporated AI. I don't want AI, I never authorised payment and it took me 2 hours to actually find a way of speaking to anyone and only then I got to chat with someone who had no idea what was happening. Dreadful and should be illegal.
Why do these big companies think they can do what they want and answer to no one?

Microsoft Windows used to be the go to, the reliable, the familiar, the absolute.

I've worked in IT for decades, with many Microsoft products, but no longer. Whomever you've got at the top, thinking they're cleaning up the trash with their magic broom, they are deluded, they have broken Microsoft. They may make you a shed load of money for a comparatively short period of time, but again, they have broken Microsoft, and Microsoft will crash, believe me.

I am moving to Linux, as are many millions more, personal users and businesses, away from Microsoft, away Microsoft Windows, away from all of your Copilot infused Applications, away from Office, OneDrive, all of them; I am cancelling all of my Microsoft subscriptions. We want a good user experience, good tools, and Microsoft no longer provides that, where Linux, in its various guises, does. Who would have thought...?!!!

Stop trying to force on your users what they do not want, such as a Microsoft Windows that no longer works as expected, that now renders millions, maybe even billions of computers useless. Such as Copilot, in its plethora of guises, some obvious, some hidden. AI is good, it has its place, I use AI daily, as a tool, when I want to use that tool, but not as an all encompassing pain in the backside, spying on everything, reporting on everything, invading everything, controlling everything, breaking everything...!

It's been a long relationship, it's had its ups & downs, it's had its Windows 8, which you recovered from, but now, now its broken...

Goodbye Microsoft.

Paul.

Very bad. Impossible to speak with an agent.
Had two emails this morning of unusual sign in activity from Brasil, of couse is not me. My account went blocked and I cannot unblock it or speak with anybody.
I been trying all the morning but is impossible...
A company like this should have a good customer service!!!

Daylight robbery,
Order Number: 5801462141
they took my money for an app that doesn’t work. All reviews are 1 star and also state it doesn’t work. Fobbed of to support chat robots so they can avoid giving a refund at all costs. Be very careful and read the reviews before purchasing any of their apps. Left with no choice but to initiate a chargeback via the bank.

Microsoft are persistently trying to get money from me for cloud when I have never used cloud.

Absolutely rubbish wishing I never bothered with a laptop or outlook email address as always telling me storage is full pay for more storage...cant do much on a laptop like rip cds and store without such companies asking for payments etc

Where to start!? Locked out of my Outlook which I have years worth of MY work, projects and pictures stored under the promise of it being safe. I had bought the Microsoft 365 for more storage (which i could barely afford) then here you go locked out of your account merry xmas.

I am a carer for my sibling and have lost all contacts, legal, advocacy, care plans etc everything is on there, even my counselling and therapy contacts are there!!! Absolute meltdown inducing circles of link clicking to go and read an essay about how to solve the impossible task of getting back in TO MY OWN account!

I have completed that silly form and received nothing in my alternate email, whats even more annoying is that I set up my phone number to help ease sign in issues- doesn't work, set up 2 step authentication- doesn't work, I wish I never set up a passkey because it has messed everything up.

After about two weeks of trying (baring in mind I have ADHD and their accessibility processes seem to be still in the 70's) to recover following the bizarre steps that make no sense- no luck, I succumbed and created a new Microsoft account as weirdly I have to sign in to get support :O (defeats the object doesn't it really Microsoft!?) and now my computer seems to have completely confused both email addresses. I would just like to talk to a human on the phone to guide me back to accessing my documents. I am in utter shock at how disabling and distressing this process is.

Two hours going round and round. US. Corporate pigs nationalise the microshit.

Microsoft 365 increased its UK annual subscription from £79.99 to £104.99 last February (2025) - a whopping 31% increase in price!

This increase is over eight times the UK's current inflation rate of 3.6%

Unbelievable.

Outlook email deleted for no reason. Went to recover and have answered the form correctly 15+ times and everytime it gets rejected. Live chat did nothing and ended my chat twice when they couldn’t sort issue. Please don’t respond to this comment if you can’t sort my issue. I’m so disappointed, disgusting service