Victoria Mansfield left phone messages for me that were very clear, polite, professional but friendly. The emails she sent to me were again very clear and professional. She acknowledged my response ve... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I was querying how long it would take my order to arrive and immediately got an email back from Victoria Mansfield. She answered in detail and was most helpful. Victoria went even further and had a fo... Leggi di più
L'azienda ha risposto
MFI customer support staff member Victoria Mansfield was very kind and caring when she rang me after I messaged the company regarding an order they couldn’t fulfill due to being out of stock. She sor... Leggi di più
My order was dispatched and arrived very quickly. The website showed the availability and dispatch/arrival window for each variation of the item, which enabled me to make a choice that suited me.
Dettagli dell'azienda
Scritti dall'azienda
You’re invited to join us! Create the perfect home with MFI.
Informazioni di contatto
1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, Regno Unito
- info@mfi.co.uk
- mfi.co.uk
4,7
Eccellente
601 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI.
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Risposta di MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI.
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Excellent service
Excellent service - straightforward website, ordering very smooth, received item next day. Extremely pleased, well done!
28 aprile 2026
Risposta di MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the items you've purchased!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Delivery is quite long ie 2-7 days
29 aprile 2026
Risposta di MFI
Thank you so much for your recent TrustPilot review!
I am really sorry to see that our Standard Delivery timescale is longer than you would prefer.
I have checked your order detail and can see that your items are to be dispatched later today, you should receive these early next week.
We do have a Next Working Day service available for our products that we have in stock for immediate dispatch.
Thank you so much for sharing your thoughts!
We hope that once you receive your order that you're happy with your items!
Erin @ MFI.
Simple check out
Simple check out. But need to see quality and delivery before I can really assess service...
29 aprile 2026
Risposta di MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI so far!
Thank you so much for sharing your thoughts!
We hope that once you receive your order that you're happy with your items!
Erin @ MFI.
Brilliant customer service
Dealt with Victoria Mansfield, she gave great customer service and sorted out our issue immediately. Thank you!
28 aprile 2026
Non scritta su invito
Risposta di MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the service given by Victoria!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Risposta di MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
If only all support teams were this…
If only all support teams were this good Victoria was very helpful and pursued my query until I was satisfied with the outcome, she was proactive and did not simply wait for me to respond
Her colleague Erin was equally attentive
29 aprile 2026
Non scritta su invito
Risposta di MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the service given by Victoria & Erin!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Unwrap and check your items for damage within 48 hours
There is very small print that returns of damaged items can only be started within 48 hours of receipt of the damaged goods. Well, I wrapped my purchase up for my husband's birthday and didn't discover the damage until he opened it - now I have to pay to return this unused and damaged item, and there's no easy way to get an exchange. Won't return.
29 aprile 2026
Non scritta su invito
Risposta di MFI
Hello Elizabeth,
Thank you for your recent TrustPilot review!
I am so sorry to see the issues you've encountered with your item. I have sent you an email to discuss this further as I was unable to reach you via phone.
As this is a new correspondence, please ensure to check your junk/spam folders in case the email hasn't reached your inbox.
Thank you for sharing your thoughts with us!
Erin @ MFI.
I placed an order for a single duvet…
I placed an order for a single duvet set and received King Sized. I cannot find any contact details for you so now have to pay to return the incorrect item and pay again for a single duvet set that I originally ordered so have moreorless paid in postage what I've paid for the product but my granddaughter really wants this duvet set otherwise I wouldn't bother
29 aprile 2026
Risposta di MFI
Hello Marina,
Thank you for your recent TrustPilot review.
I am so sorry to see that you've experienced this with your first order.
I am glad that I was able to reach you via phone to resolve this with a return and subsequent refund.
Thank you for sharing your thoughts with us.
Erin @ MFI.
I have spoken to Victoria Mansfield a…
I have spoken to Victoria Mansfield a couple of times. She has been extremely helpful and very polite and well mannered. I imagine this is what service used to be like in the good old days. I can’t rate her highly enough.
28 aprile 2026
Non scritta su invito
Risposta di MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the service given by Victoria!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Feather cushions look nice
I ordered some cushions but unfortunately realised they contained feathers and have an allergy sufferer - I messaged prior to dispatch and had a call from the most delightful Victoria Mansfield to assist and cancel order - extremely helpful. Will browse for something else.
29 aprile 2026
Non scritta su invito
Risposta di MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the service given by Victoria!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Super company
Super company, good value and quick delivery. Will use them again in the future.
23 aprile 2026
Risposta di MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Great service when I had a query
Great service when I had a query. Erin was quick to assist
28 aprile 2026
Non scritta su invito
Risposta di MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the service given by Erin!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
I was querying how long it would take…
I was querying how long it would take my order to arrive and immediately got an email back from Victoria Mansfield. She answered in detail and was most helpful. Victoria went even further and had a follow up phonecall to tell me when the order would arrive as stock had come into the warehouse earlier than expected. It was so good to speak to a nice friendly girl who had done her homework in advance of the call. Really well done Victoria and thanks so much for all your help!
28 aprile 2026
Non scritta su invito
Risposta di MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the service given by Victoria!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Victoria Mansfield took time to call me…
Victoria Mansfield took time to call me after I had contacted customer service through their online chat. My missing item was reordered. Victoria is keeping me updated with the replacement order process.
28 aprile 2026
Non scritta su invito
Risposta di MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the service given by Victoria!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Victoria Mansfield Was amazing and…
Victoria Mansfield Was amazing and helped me sort my issues with delivery.
28 aprile 2026
Non scritta su invito
Risposta di MFI
Thank you so much for your recent TrustPilot review!
We are really happy to see that you're impressed by your experience with MFI and the service given by Victoria!
Thank you so much for sharing your thoughts!
We hope to see you shopping with us again soon.
Erin @ MFI.
Awful
Ordered supposedly “Yard” Hepden bedsheets and pillowcases and fitted sheet. Firstly order was separated into two because of them being out of stock which i shouldn’t even be able to order it in the first place if it is - then got separated even more due to delivery times, i ordered over a month ago :/
Secondly, the brand in the description states Yard, which i was expecting judging by the price of the set - it came and the MFI branding is slapped all over the labels and the packaging with no sign of the Yard brand i thought i paid for. I don’t recommend this company and when i asked for a partial refund for this service, i was given no more than £6 from an almost £70 order. Ridiculous. Victoria was very helpful and i feel bad writing this but it must be said.
28 aprile 2026
Non scritta su invito
Risposta di MFI
Hello Emma,
Thank you for your recent TrustPilot review!
I have looked into your order and can see that contact has been made with you via a colleague of mine and this matter is being resolved.
I am really sorry to read of the issues you've experienced with your order and items.
Thank you so much for sharing your thoughts with us.
Erin @ MFI.
No order, no updates, totally left in the dark and being ignored.
Ordered on the 15th of April and still don't have my items. They are now ignoring my emails and will not tell me what's going on.
Regarding the reply - 2 cushions have been delivered. I ordered 3 cushions and a chest of drawers, which I still don't have. Total shambles.
28 aprile 2026
Non scritta su invito
Risposta di MFI
Hello Bella,
Thank you for your recent TrustPilot review.
I am really sorry to see the issues you've experienced with your order.
I have looked into your order and can see that replacement items have been issued to you and these appear to have been delivered on April 30th.
Thank you so much for sharing your thoughts with us.
Erin @ MFI.
We have moved house before Christmas so…
We have moved house before Christmas so we obviously entered that address ( OX7 6YX ), but when the process was completed it flipped our old address as the billing address. That is obviously wrong. Please amend to OX7 6YX.
27 aprile 2026
Risposta di MFI
Hello Allan,
Thank you for your recent TrustPilot review and time on the phone.
I'm very happy to be able to iron out the issues with you over the phone and resolve this matter.
An email to you will follow summarising the issue and how this has been resolved.
Thank you for shopping with MFI! We really appreciate your custom and thoughts.
Erin @ MFI.
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