Good and intelligent service from MATTHEW. Rare and pleasant where most service providers fob you off onto robots or idiots. I'm assuming you aren't a bot Matthew!
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Leggi di più
L'azienda ha risposto
Very satisfied with my experience with Metro Prepaid. KB was great, super efficient and solved my problem in less than 10 minutes and in a single phone call. Would definitely recommend!
L'azienda ha risposto
Great company, very responsive to register our meter, chat with Jade and got email from Dave at Helpdesk, they helped us to register and get started, well done guys and thank you to Metro
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Informazioni di contatto
Regno Unito
- metroprepaid.co.uk
4,7
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 55% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Registration very fast and…
Registration very fast and straightforward. Quick response to enquiries.
24 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew helped me with a problem i…
Matthew helped me with a problem i had... he was insanely helpful and guided me through every step.
23 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Straightforward explanation
Matthew was very efficient in explaining the process to set up a security password enabling the process of updating our unit price to run smoothly.
22 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew was very helpful to me and…
Matthew was very helpful to me and answered all my questions and explained it so well
22 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I had a great experience with Metro…
I had a great experience with Metro Prepaid. Matthew was very helpful, professional, and friendly. He explained the process clearly and made everything easy to understand. Thank you for the support.
20 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Never seen this much quick service
Never seen this much quick service.
Thank you David R
20 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Ali is excellent!
Excellent and efficient customer service.
Ali was attentive and quickly resolved my issue. The quickest resolution to an issue I’ve ever had.
18 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great customer service and support from…
Great customer service and support from Mathew to install a meter.
16 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great person I recommend to hight…
Great person I recommend to hight commend
Really nice and
I recommend Mr Justin
14 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very poor i call 20 call my card is new…
Very poor i call 20 call my card is new no warking but same answer go online go pay point my poblam last 4 days
14 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Getting the information i needed
So I spoke to David R, and he was very helpful and gave me information that I needed with correspondence while I was on my email guiding me through the steps I needed he went beyond his duty I am very delighted at the service 10/10
13 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Terrible service
Terrible service! I top up online my meter and the code didn’t work. I reached their customer service and they told me that the meter number was wrong. I requested the refund as I could not use the code created with the credit and they refused to do it. Now I have a code number to a different meter and can’t use it and they can’t cancel it. It’s so absurd that in 2026 the system doesn’t match the address with the meter code. I am sure that I put the right number otherwise their system doesn’t accept it. I want my money back!!! I want my refund or the credit on my meter!!
2 gennaio 2026
Non scritta su invito
Really helpful Everytime I get in…
Really helpful Everytime I get in touch! Always straight to the point and very fast and getting me any information requested and sorting out any issues.
12 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Rodney V had assisted me this time
Rodney V had assisted me this time. Im oblivious to this new system of card payment online etc.
He explained as easy as 1 2 3
24 settembre 2025
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
The Agent Matthew was prompt and very…
The Agent Matthew was prompt and very helpful
11 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
very good customer service
very good customer service
a pleasure to deal them and Mathew
no delays no playing around they are on the ball 24/7
11 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Charne was absolutely 💯% fabulous
Charne was absolutely 💯% fabulous
11 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
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