Good and intelligent service from MATTHEW. Rare and pleasant where most service providers fob you off onto robots or idiots. I'm assuming you aren't a bot Matthew!
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Leggi di più
L'azienda ha risposto
Very satisfied with my experience with Metro Prepaid. KB was great, super efficient and solved my problem in less than 10 minutes and in a single phone call. Would definitely recommend!
L'azienda ha risposto
Great company, very responsive to register our meter, chat with Jade and got email from Dave at Helpdesk, they helped us to register and get started, well done guys and thank you to Metro
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Informazioni di contatto
Regno Unito
- metroprepaid.co.uk
4,7
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 55% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very helpful advice from one of the…
Very helpful advice from one of the guys in help and costumer service which name was Matthew. Thanks so much as I was a bit lost.
20 febbraio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
V bad company
They are very bad its been more than 10 days stuck in problem and keep calling them now they put me on hold they got my money keep give excuses they are not here in the uk they base somewhere else so please don't try this company is dose not give me option otherwise I can give all the proof
18 febbraio 2026
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Risposta di Metro Prepaid
Good afternoon, could you contact me via email so i can assist you further
joshs@metroprepaid.co.uk
Kind regards
Josh Smith
General manager
Absolutely disgraceful 12% fee
Absolutely disgraceful to take nearly 12% on ALL transactions on top of an extortionate amount per KWh
Nowhere on their site does it state that they charge a 9.55% plus VAT on every transaction- don’t be fooled by the ‘0% fee’ under each payment method, this is to show you they’re being so nice and not charging you a payment fee on top of everything else.
If I had known my landlord had this electricity system in place I would not have taken on the flat. This is absolute daylight robbery.
Tenants- if you see these meters in a potential place DO NOT RENT IT
17 febbraio 2026
Non scritta su invito
Risposta di Metro Prepaid
Good afternoon, could you contact me via email so i can assist you further
joshs@metroprepaid.co.uk
Kind regards
Josh Smith
General manager
Matthew was fantastic solved the…
Matthew was fantastic solved the problem within minutes ! Great service !
16 febbraio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Justin was fantastic and very helpful
Justin was fantastic and very helpful. He helped check all 3 accounts and gave me a quick breakdown. Top service mate.
16 febbraio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Justin was very helpful and very clear…
Justin was very helpful and very clear in explaining the top up process. Happy with the service!
16 febbraio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew helped me with my top up card…
Matthew helped me with my top up card great job
15 febbraio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Spoke with Girshwin about adding a new…
Spoke with Girshwin about adding a new property onto my account and he was a great help! Took care of everything over the phone. Seamless process. Thanks for your help 😀
15 febbraio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
We had an issue with the meter that was…
We had an issue with the meter that was showing errors. I called customer service, and they provided a code, but unfortunately, they couldn't resolve the issue. However, on the second call, the person named Vernon was very helpful. He stayed on the line with us to sort out the issue. I appreciate his time and assistance.
14 febbraio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Brilliant Customer Service
I topped up yesterday and hung up before the confirmation of my phone number. I messaged Metro PREPAID on WhatsApp. They got back to me straight away and we're able to give me the code for my meter. It was 23.30 at night. So helpful... very grateful
Elizabeth
11 febbraio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I’m new to this pr payment method
I’m new to this pr payment method. I’m so pleased with the support even late at night. Thank you David.
7 febbraio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Jean -Maec was exceptionally polite and…
Jean -Maec was exceptionally polite and straight to the issue as soon as I explained the issue. No time eating I. Your responses both on the phone and WhatsApp
6 febbraio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great service!
Great service!
Whenever I need help I can whatspp or call and it gets resolved straight away!
Big thank you to Emmanuel T.
5 febbraio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Put 10 pound on by debit card no code…
Put 10 pound on by debit card no code to my phone then put 50 on my debit card no code on my phone , I then phoned the help line 20 mins put on hold then watts app no reply at all shambles of a firm keep away
1 febbraio 2026
Non scritta su invito
Risposta di Metro Prepaid
Good afternoon, many thanks for your feedback, would you be able to email me so I can assist further
Joshs@metroprepaid.co.uk
My assistant Faseegah was extremely…
My assistant Faseegah was extremely prompt with response to my adding credit to a tennants meter, it can sometimes take 2hrs this took 2 mins. Greatly appreciate it
Rich ( Landlord)
31 gennaio 2026
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Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Expensive
Awful price per kW and on top of that every time I top up I get charged a service charge.
For what?
What are you doing for that service charge?
NOTHING
31 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Good afternoon, many thanks for reaching out. Please could you contact me via email so I can assist further
Joshs@metroprepaid.co.uk
Easy set up and even easier…
Easy set up and even easier registration process. Mathew made the hole process quick and straight forward.
26 gennaio 2026
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Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Mathew supported well and guiding till…
Mathew supported well and guiding till I get resolved the issues.... Prompt support and cooperation.
Thank you.
25 gennaio 2026
Non scritta su invito
Risposta di Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
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